Complaint: [redacted]
I am rejecting this response because:I did not give my permission in any way for rise to perform a hard credit pull. I was not provided with a valid reason for the application denial. I cannot legally receive a hard credit pull when credit has not been extended to me. Please remove the hard inquiry from my credit file as to the agreement that I did agree to, which states that a soft inquiry will be performed.
Regards,
[redacted]
Dear Ms. [redacted],
We believe that our original response fully addressed all of
Ms. [redacted] concerns, and that our response was accurate as reflected in our
records.
RISE initiates hundreds of ACH deposits daily, and this is
largely an automated process. Please note that after we send an ACH
transaction, it is out of our hands unless, or until, it is rejected by the
receiving bank, which is what occurred in this case. Of course Ms. [redacted] bank would advise her
that they did not receive the deposit, because they didn't. As we previously explained, the deposit was
returned to us due to "No Account/Unable to Locate Account". We interpret this to mean that the deposit
was either sent to the wrong bank; or, to the right bank but to an account
number that does not exist.
As soon as we received the rejected transaction, we notified
Ms. [redacted] by email. Because we did not
receive any documentation from Ms. [redacted] to validate her account information,
we were unable to further research or resolve this issue.
Again, we apologize for any misunderstanding.
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Today is August 24th and I still haven't received...
any payments. They claim there was a check sent to me on 8/11/2016 from Fort Worth, TX, I live in Dallas Texas and that check shouldn't take this long to get to me by mail. Even if someone was bringing it to me by bicycle it would have been here by now. I have called Rise Customer Service as late as 8/23/16 and was told the same story that a check was mailed on 8/11/16. I do not believe they have mailed me a payment as they claim. I want my money as this shouldn't have happened in the first place. They direct debited my account for money I didn't owe them, they should apply that as a credit back to the same account they took it from, since they have issues with mailing payments. Why should I have to wait on a check, they didn't receive a check from me, not to mention clearly they can take your money even when your balance is "0" and was paid off before it was even due.
Regards,
Doris Edwards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In addition to confirm, I reviewed my account online and it does not stated paid in full/zero balance.
Regards,
[redacted]
Dear Ms. [redacted],
On 11/8/2016, we sent an email to provide you with a direct
phone number that is outside of our normal customer service phone system. Although we are not aware of any issue with the
phone system, we wanted to give you the best opportunity to reach us by giving
you this number. If you have attempted
that number, and experienced the same problem, there's no issue that we can
identify that would impact both phone systems.
We encourage you to continue trying the number provided, and the agent
can set up a recurring payment schedule so that you don’t have to call every
month. If you prefer, you may mail money
order or check payments to:
RISE
Attn:
Customer Support
PO Box
101808
Fort Worth,
TX 76185
This mailing
address is also available on our website www.risecredit.com. Please be advised that your account is 49
days past due, and will be charged off if it reaches 60 days past due.
Dear Ms. [redacted],Please find attached our response to the referenced complaint.Thank you,[redacted] Sr. Compliance AnalystP: [redacted]...
| [redacted] Privileged and Confidential. This e-mail, and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain privileged and/or confidential information. If you have received this e-mail in error, please notify me immediately by a return e-mail and delete this e-mail. You are hereby notified that any dissemination, distribution or copying of this e-mail and/or any attachments thereto, is strictly prohibited.
Dear Ms. [redacted],We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.According to our records, Mr. [redacted]'s debt was charged off in the amount of $770 in December, 2014. However, Mr. [redacted] paid this balance in full to our collection...
vendor, [redacted], Inc. in May 2015. We have reviewed our records, and found that we did not update Mr. [redacted]'s account status at that time. We sincerely apologize for this oversight. Please note that [redacted] is the only major bureau to which RISE reports. We submitted a request to [redacted] today to have the account updated to paid, with a -0- balance. This change should be reflected on Mr. [redacted]'s credit report within a few business days.Thank you for the opportunity to address this matter.Sincerely, RISE
Dear Ms. [redacted], We believe that we have addressed all of Ms. [redacted]'s concerns in our previous response. We are including a copy of her Loan Agreement with this response, for her records. If Ms. [redacted] requires assistance with her RISE account (for example, with obtaining a copy of her Loan Agreement), she is welcome to call our customer support team at [redacted] or send an email to [redacted]. Sincerely, RISE
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.According to our records, Mr. [redacted] applied for a RISE installment loan on 4/26/2016. In relation to that application, we requested several documents to validate his identity and banking information...
before proceeding with the processing of the application. We received the last of the requested items on the afternoon of 5/4/2016. Unfortunately we were not able to complete our review of the application before it expired on 5/6/2016, so our agents instructed Mr. [redacted] to submit a new application, which he did. Because we already had the documents, and completed reviewing them that day, we were able to complete processing of the new application the same day. The application was declined due to a low Clarity Risk Score, as we advised Mr. [redacted] in the Notice of Action Taken and Statement of Reason.We regret that we are unable to assist Mr. [redacted] with a loan at this time. The Equal Credit Opportunity Act requires that lenders retain all information related to an applications for credit, so we are unable to purge his information. However, we want to assure Mr. [redacted] that we are serious about protecting consumer’s personal information. We maintain physical, electronic and procedural safeguards (i.e., computer virus protection software, firewalls, 128-bit Secure Socket Layer), and only authorized employees have access.We appreciate the opportunity to address this matter.Sincerely,RISE
Please see attached.Dear Ms. [redacted]:We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.RISE (RISE Credit of California LLC, DBA) holds a Finance Lenders License issued by the State of California Department of Business Oversight. We would like to assure...
Ms. [redacted] that RISE operates in compliance with all applicable federal and California state laws. According to our records, Ms. [redacted] accepted a RISE installment loan on 6/8/2016 in the principal amount of $3000. When she accepted the loan, Ms. [redacted] electronically signed a Loan Agreement which includes Federal Truth in Lending Disclosures that clearly display the interest rate, total finance charge and the exact payment schedule for the loan. Ms. [redacted] agreed to repay her loan in 36 biweekly installments, starting on 6/29/2016. She may log into her account online to view a copy of this Agreement.On the RISE website (and in some of our television commercials), we do state that “rates go down over time”. The following disclosure, which clearly explains the specific rate reduction conditions, is displayed on nearly every page of the RISE website:**For returning RISE customers, the annual percentage rate ("APR") is reduced on future loans based on payment history. If in one loan, you make 24 monthly payments (48 bi-weekly payments), the APR for your next loan will be 50% off (excluding customers with starting rates of less than 75%). And, if in multiple loans you make 36 monthly payments (72 bi-weekly payments), you qualify for a 36% APR for your next loan. Note that it may take two or more loans to reach 36% rate.Ms. [redacted] may prepay her loan in whole or in part, without penalty. Because interest accrues daily, prepayment will reduce the total amount of interest that accrues over time. RISE does not accept credit cards for payment; we will accept a debit card.Thank you for the opportunity to address this matter. Sincerely,RISE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The terms were not revealed to me in such detail , such as the APR and having to make payments twice a month.
Regards,
[redacted]
Please see attached.November 7, 2016Revdex.com Attn: [redacted] 1005 La Posada Drive Austin, TX 78752RE: Revdex.com Complaint ID [redacted] – [redacted]Dear Ms. [redacted]:We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.According to our...
records, Ms. [redacted] accepted a RISE installment loan on 10/8/2016 in the principal amount of $1000. When Ms. [redacted] accepted her loan, she electronically signed a Loan Agreement which includes Federal Truth in Lending Disclosures that clearly display the exact payment schedule for the loan. The Loan Agreement also provides a 5 business day right of rescission, so Ms. [redacted] could have cancelled the loan at no cost to her if she did not agree with the repayment terms. Ms. [redacted] may log into her account online to view a copy of the Agreement.Ms. [redacted] agreed to repay her loan in 30 bi-weekly installments, starting on 10/24/2016, as scheduled in the Loan Agreement. Our records indicate that we received an email from her on 10/20, asking us to reschedule her due dates to align with her pay days. One of our agents responded and advised that Ms. [redacted] may qualify for a courtesy extension, as long as the request is completed by 5pm central time on the business day before the due date. Ms. [redacted] did not contact us to make such a request, so her payment was processed as scheduled. The payment was subsequently returned due to insufficient funds.When Ms. [redacted] spoke to our agent regarding the returned payment, the agent explained that we are not able to change contractual due dates, but once the account is current, Ms. [redacted] may call customer support to arrange individual due date extensions so that payments are drafted on the day she chooses (with some restrictions). Another option would be for Ms. [redacted] to cancel her ACH payment method, and instead make her payments with a debit card on her pay days. We will email Ms. [redacted] directly to provide contact information for an agent who can set this up for her.Thank you for the opportunity to address this matter. Sincerely,RISE
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond. The principal amount of [redacted]’s loan was comprised of the initial loan amount, plus a CSO fee that was prepaid by the lender. When a customer repays their loan early, RISE...
refunds/credits a proportional amount of the CSO fee to the account via a “CSO coupon”, which reduces the payoff balance. Unfortunately, the timing of the rescheduling of the payment (on 8/29) impacted the amount of the CSO coupon because this change was made after the contractual payment due date of 8/26/2016. Although this is technically accurate, we understand [redacted]’s expectation of rescheduling her payment to an earlier date, so we will issue a refund of $98.71 as a courtesy. We apologize for the misunderstanding, and appreciate the opportunity to address this matter.
Dear Ms. [redacted],
According to your Loan Agreement, you may rescind or cancel your
loan as follows: To cancel/rescind, call
Lender at (866) 580-1226 to tell us you want to rescind or cancel this Loan and provide us written notice of rescission
as directed by our customer service representative. We realize that our website FAQ instructions are not
quite this explicit, but all terms and conditions that apply to your loan are
included in great detail in the Loan Agreement.
Again, we apologize for your experience – we agree that this
rescission request was not handled appropriately. However, we can assure you there was no
ill-intention; our agents misapplied our policy, and have been coached.
We would like to explain a bit more about our “lower
interest” emails. We have a specific
program by which rates are lowered over time, which does require a longer
period of timely payments. You can read
all the details here: https://www.risecredit.com/why-rise
.
According to our records, the replacement reimbursement check
was sent, and has been delivered. Unfortunately, you had not informed us of your
new address, so the first check was sent to the address reflected in your account
records.
Sincerely,
Dear Ms. [redacted],We are in receipt of Mr. [redacted]'s complaint, and appreciate the opportunity to respond.According to our records, Mr. [redacted] received a loan in the principal amount of $3000 on 7/6/2016. We received one payment, but on 8/24/2016 Mr. [redacted] cancelled automatic payments, and...
made no additional payments after that. The debt was charged off in the amount of $4128.55 on 11/20/2016, when the account reached 60 days past due.When Mr. [redacted] accepted his RISE installment loan, he signed a Loan Agreement that included a promise to pay, and information regarding consequences of default. In signing the Agreement, he waived notice of default. Regardless, RISE did attempt to reach Mr. [redacted] numerous time by telephone, and also sent account status and payment reminder emails. Contact information for RISE is displayed on our website, but our records do not indicate that we received any call or email from Mr. [redacted] to discuss his account status. The debt was sold to [redacted] ([redacted]) on 12/22/2016, so RISE is unable to assist with the account. Mr. [redacted] may contact [redacted] at [redacted] for further assistance.Sincerely, RISE
Complaint: [redacted]
I am rejecting this response because:Again, in your terms and conditions, there is no mention of a hard inquiry that will be made upon application submittal, only a soft inquiry. Rise does not get to negatively affect my credit for two years, then provide an invalid reason for the denial of the application. Consumers do have some rights, and in this case, Rise has failed to follow the fair credit reporting act.
Regards,
[redacted]
Dear Ms. [redacted], We encourage Mr. [redacted] to contact our fraud team if he would like RISE to take any further action in relation to this account. Sincerely, RISE
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond. According to our records, we mailed a refund check to [redacted] on 7/30/2016, but he never received it. We reissued the check, and sent it via Fed-Ex on 9/1/2016. We apologize for the...
delay that [redacted] experienced; and as a result of his experience, we are reviewing our refund process to identify opportunities for improvement.
We are in receipt of the above referenced complaint, and appreciate the opportunity to respond.We have reviewed our records, and can confirm that our records show that RISE did not make a credit inquiry on 12/30/2015 as indicated by [redacted] in this complaint. If we had found that that...
a hard inquiry was inappropriately made, we would of course request deletion of the inquiry.[redacted]’s complaint doesn't specify at which bureau she saw the inquiry. We sent her an email on 2/2/2016 to ask that she provide a copy or photo of the page of her credit report where she saw the inquiry, but we have not received a response. If we receive this requested documentation from her, we will be happy to research this matter further.
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond. We are sorry to hear of the difficulties [redacted] has experienced with her RISE application process. Initially, this problem seemed related to a new application she submitted with an...
incorrect social security number. However, that issue may have been complicated by RISE’s transition to a new software platform. We arranged for [redacted] to work directly with an agent to assist with the processing of her application. We apologize for the inconvenience, but we are pleased to report that [redacted]’s application has been successfully processed, and has been approved. Thank you for the opportunity to address this matter.
Complaint: [redacted]
I am rejecting this response because:I did not give my permission in any way for rise to perform a hard credit pull. I was not provided with a valid reason for the application denial. I cannot legally receive a hard credit pull when credit has not been extended to me. Please remove the hard inquiry from my credit file as to the agreement that I did agree to, which states that a soft inquiry will be performed.
Regards,
[redacted]
Dear Ms. [redacted],
We believe that our original response fully addressed all of
Ms. [redacted] concerns, and that our response was accurate as reflected in our
records.
RISE initiates hundreds of ACH deposits daily, and this is
largely an automated process. Please note that after we send an ACH
transaction, it is out of our hands unless, or until, it is rejected by the
receiving bank, which is what occurred in this case. Of course Ms. [redacted] bank would advise her
that they did not receive the deposit, because they didn't. As we previously explained, the deposit was
returned to us due to "No Account/Unable to Locate Account". We interpret this to mean that the deposit
was either sent to the wrong bank; or, to the right bank but to an account
number that does not exist.
As soon as we received the rejected transaction, we notified
Ms. [redacted] by email. Because we did not
receive any documentation from Ms. [redacted] to validate her account information,
we were unable to further research or resolve this issue.
Again, we apologize for any misunderstanding.
Sincerely,
RISE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Today is August 24th and I still haven't received...
any payments. They claim there was a check sent to me on 8/11/2016 from Fort Worth, TX, I live in Dallas Texas and that check shouldn't take this long to get to me by mail. Even if someone was bringing it to me by bicycle it would have been here by now. I have called Rise Customer Service as late as 8/23/16 and was told the same story that a check was mailed on 8/11/16. I do not believe they have mailed me a payment as they claim. I want my money as this shouldn't have happened in the first place. They direct debited my account for money I didn't owe them, they should apply that as a credit back to the same account they took it from, since they have issues with mailing payments. Why should I have to wait on a check, they didn't receive a check from me, not to mention clearly they can take your money even when your balance is "0" and was paid off before it was even due.
Regards,
Doris Edwards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In addition to confirm, I reviewed my account online and it does not stated paid in full/zero balance.
Regards,
[redacted]
Dear Ms. [redacted],
On 11/8/2016, we sent an email to provide you with a direct
phone number that is outside of our normal customer service phone system. Although we are not aware of any issue with the
phone system, we wanted to give you the best opportunity to reach us by giving
you this number. If you have attempted
that number, and experienced the same problem, there's no issue that we can
identify that would impact both phone systems.
We encourage you to continue trying the number provided, and the agent
can set up a recurring payment schedule so that you don’t have to call every
month. If you prefer, you may mail money
order or check payments to:
RISE
Attn:
Customer Support
PO Box
101808
Fort Worth,
TX 76185
This mailing
address is also available on our website www.risecredit.com. Please be advised that your account is 49
days past due, and will be charged off if it reaches 60 days past due.
Sincerely,
RISE
Dear Ms. [redacted],Please find attached our response to the referenced complaint.Thank you,[redacted] Sr. Compliance AnalystP: [redacted]...
| [redacted] Privileged and Confidential. This e-mail, and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain privileged and/or confidential information. If you have received this e-mail in error, please notify me immediately by a return e-mail and delete this e-mail. You are hereby notified that any dissemination, distribution or copying of this e-mail and/or any attachments thereto, is strictly prohibited.
Dear Ms. [redacted],We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.According to our records, Mr. [redacted]'s debt was charged off in the amount of $770 in December, 2014. However, Mr. [redacted] paid this balance in full to our collection...
vendor, [redacted], Inc. in May 2015. We have reviewed our records, and found that we did not update Mr. [redacted]'s account status at that time. We sincerely apologize for this oversight. Please note that [redacted] is the only major bureau to which RISE reports. We submitted a request to [redacted] today to have the account updated to paid, with a -0- balance. This change should be reflected on Mr. [redacted]'s credit report within a few business days.Thank you for the opportunity to address this matter.Sincerely, RISE
Dear Ms. [redacted], We believe that we have addressed all of Ms. [redacted]'s concerns in our previous response. We are including a copy of her Loan Agreement with this response, for her records. If Ms. [redacted] requires assistance with her RISE account (for example, with obtaining a copy of her Loan Agreement), she is welcome to call our customer support team at [redacted] or send an email to [redacted]. Sincerely, RISE
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.According to our records, Mr. [redacted] applied for a RISE installment loan on 4/26/2016. In relation to that application, we requested several documents to validate his identity and banking information...
before proceeding with the processing of the application. We received the last of the requested items on the afternoon of 5/4/2016. Unfortunately we were not able to complete our review of the application before it expired on 5/6/2016, so our agents instructed Mr. [redacted] to submit a new application, which he did. Because we already had the documents, and completed reviewing them that day, we were able to complete processing of the new application the same day. The application was declined due to a low Clarity Risk Score, as we advised Mr. [redacted] in the Notice of Action Taken and Statement of Reason.We regret that we are unable to assist Mr. [redacted] with a loan at this time. The Equal Credit Opportunity Act requires that lenders retain all information related to an applications for credit, so we are unable to purge his information. However, we want to assure Mr. [redacted] that we are serious about protecting consumer’s personal information. We maintain physical, electronic and procedural safeguards (i.e., computer virus protection software, firewalls, 128-bit Secure Socket Layer), and only authorized employees have access.We appreciate the opportunity to address this matter.Sincerely,RISE
Please see attached.Dear Ms. [redacted]:We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.RISE (RISE Credit of California LLC, DBA) holds a Finance Lenders License issued by the State of California Department of Business Oversight. We would like to assure...
Ms. [redacted] that RISE operates in compliance with all applicable federal and California state laws. According to our records, Ms. [redacted] accepted a RISE installment loan on 6/8/2016 in the principal amount of $3000. When she accepted the loan, Ms. [redacted] electronically signed a Loan Agreement which includes Federal Truth in Lending Disclosures that clearly display the interest rate, total finance charge and the exact payment schedule for the loan. Ms. [redacted] agreed to repay her loan in 36 biweekly installments, starting on 6/29/2016. She may log into her account online to view a copy of this Agreement.On the RISE website (and in some of our television commercials), we do state that “rates go down over time”. The following disclosure, which clearly explains the specific rate reduction conditions, is displayed on nearly every page of the RISE website:**For returning RISE customers, the annual percentage rate ("APR") is reduced on future loans based on payment history. If in one loan, you make 24 monthly payments (48 bi-weekly payments), the APR for your next loan will be 50% off (excluding customers with starting rates of less than 75%). And, if in multiple loans you make 36 monthly payments (72 bi-weekly payments), you qualify for a 36% APR for your next loan. Note that it may take two or more loans to reach 36% rate.Ms. [redacted] may prepay her loan in whole or in part, without penalty. Because interest accrues daily, prepayment will reduce the total amount of interest that accrues over time. RISE does not accept credit cards for payment; we will accept a debit card.Thank you for the opportunity to address this matter. Sincerely,RISE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The terms were not revealed to me in such detail , such as the APR and having to make payments twice a month.
Regards,
[redacted]
Please see attached.November 7, 2016Revdex.com Attn: [redacted] 1005 La Posada Drive Austin, TX 78752RE: Revdex.com Complaint ID [redacted] – [redacted]Dear Ms. [redacted]:We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.According to our...
records, Ms. [redacted] accepted a RISE installment loan on 10/8/2016 in the principal amount of $1000. When Ms. [redacted] accepted her loan, she electronically signed a Loan Agreement which includes Federal Truth in Lending Disclosures that clearly display the exact payment schedule for the loan. The Loan Agreement also provides a 5 business day right of rescission, so Ms. [redacted] could have cancelled the loan at no cost to her if she did not agree with the repayment terms. Ms. [redacted] may log into her account online to view a copy of the Agreement.Ms. [redacted] agreed to repay her loan in 30 bi-weekly installments, starting on 10/24/2016, as scheduled in the Loan Agreement. Our records indicate that we received an email from her on 10/20, asking us to reschedule her due dates to align with her pay days. One of our agents responded and advised that Ms. [redacted] may qualify for a courtesy extension, as long as the request is completed by 5pm central time on the business day before the due date. Ms. [redacted] did not contact us to make such a request, so her payment was processed as scheduled. The payment was subsequently returned due to insufficient funds.When Ms. [redacted] spoke to our agent regarding the returned payment, the agent explained that we are not able to change contractual due dates, but once the account is current, Ms. [redacted] may call customer support to arrange individual due date extensions so that payments are drafted on the day she chooses (with some restrictions). Another option would be for Ms. [redacted] to cancel her ACH payment method, and instead make her payments with a debit card on her pay days. We will email Ms. [redacted] directly to provide contact information for an agent who can set this up for her.Thank you for the opportunity to address this matter. Sincerely,RISE
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond. The principal amount of [redacted]’s loan was comprised of the initial loan amount, plus a CSO fee that was prepaid by the lender. When a customer repays their loan early, RISE...
refunds/credits a proportional amount of the CSO fee to the account via a “CSO coupon”, which reduces the payoff balance. Unfortunately, the timing of the rescheduling of the payment (on 8/29) impacted the amount of the CSO coupon because this change was made after the contractual payment due date of 8/26/2016. Although this is technically accurate, we understand [redacted]’s expectation of rescheduling her payment to an earlier date, so we will issue a refund of $98.71 as a courtesy. We apologize for the misunderstanding, and appreciate the opportunity to address this matter.
Dear Ms. [redacted],
According to your Loan Agreement, you may rescind or cancel your
loan as follows: To cancel/rescind, call
Lender at (866) 580-1226 to tell us you want to rescind or cancel this Loan and provide us written notice of rescission
as directed by our customer service representative. We realize that our website FAQ instructions are not
quite this explicit, but all terms and conditions that apply to your loan are
included in great detail in the Loan Agreement.
Again, we apologize for your experience – we agree that this
rescission request was not handled appropriately. However, we can assure you there was no
ill-intention; our agents misapplied our policy, and have been coached.
We would like to explain a bit more about our “lower
interest” emails. We have a specific
program by which rates are lowered over time, which does require a longer
period of timely payments. You can read
all the details here: https://www.risecredit.com/why-rise
.
According to our records, the replacement reimbursement check
was sent, and has been delivered. Unfortunately, you had not informed us of your
new address, so the first check was sent to the address reflected in your account
records.
Sincerely,
RISE
Dear Ms. [redacted],We are in receipt of Mr. [redacted]'s complaint, and appreciate the opportunity to respond.According to our records, Mr. [redacted] received a loan in the principal amount of $3000 on 7/6/2016. We received one payment, but on 8/24/2016 Mr. [redacted] cancelled automatic payments, and...
made no additional payments after that. The debt was charged off in the amount of $4128.55 on 11/20/2016, when the account reached 60 days past due.When Mr. [redacted] accepted his RISE installment loan, he signed a Loan Agreement that included a promise to pay, and information regarding consequences of default. In signing the Agreement, he waived notice of default. Regardless, RISE did attempt to reach Mr. [redacted] numerous time by telephone, and also sent account status and payment reminder emails. Contact information for RISE is displayed on our website, but our records do not indicate that we received any call or email from Mr. [redacted] to discuss his account status. The debt was sold to [redacted] ([redacted]) on 12/22/2016, so RISE is unable to assist with the account. Mr. [redacted] may contact [redacted] at [redacted] for further assistance.Sincerely, RISE
Complaint: [redacted]
I am rejecting this response because:Again, in your terms and conditions, there is no mention of a hard inquiry that will be made upon application submittal, only a soft inquiry. Rise does not get to negatively affect my credit for two years, then provide an invalid reason for the denial of the application. Consumers do have some rights, and in this case, Rise has failed to follow the fair credit reporting act.
Regards,
[redacted]
Dear Ms. [redacted], We encourage Mr. [redacted] to contact our fraud team if he would like RISE to take any further action in relation to this account. Sincerely, RISE
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond. According to our records, we mailed a refund check to [redacted] on 7/30/2016, but he never received it. We reissued the check, and sent it via Fed-Ex on 9/1/2016. We apologize for the...
delay that [redacted] experienced; and as a result of his experience, we are reviewing our refund process to identify opportunities for improvement.
We are in receipt of the above referenced complaint, and appreciate the opportunity to respond.We have reviewed our records, and can confirm that our records show that RISE did not make a credit inquiry on 12/30/2015 as indicated by [redacted] in this complaint. If we had found that that...
a hard inquiry was inappropriately made, we would of course request deletion of the inquiry.[redacted]’s complaint doesn't specify at which bureau she saw the inquiry. We sent her an email on 2/2/2016 to ask that she provide a copy or photo of the page of her credit report where she saw the inquiry, but we have not received a response. If we receive this requested documentation from her, we will be happy to research this matter further.
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond. We are sorry to hear of the difficulties [redacted] has experienced with her RISE application process. Initially, this problem seemed related to a new application she submitted with an...
incorrect social security number. However, that issue may have been complicated by RISE’s transition to a new software platform. We arranged for [redacted] to work directly with an agent to assist with the processing of her application. We apologize for the inconvenience, but we are pleased to report that [redacted]’s application has been successfully processed, and has been approved. Thank you for the opportunity to address this matter.