Dear [redacted]We are sorry to hear of the difficulties you experienced in trying to reach RISE, and agree that it is very concerning. However, in reviewing this issue, we have not found any indication that our phone system was down for any extended period of time. We would...
appreciate if you could share screenshots of your call log for the attempted calls so that we can have our IT/Telephony team look into this further.As for emails, our records do indicate that we received several of the same email from you on 9/13/2016, in which you requested a deferment/extension of your payment which was due on 9/15/2016. One of our agents responded to that email the next day, on 9/14/2016, to advise that your payment was extended to 9/22/2016. We apologize for any inconvenience. Again, we would appreciate any additional information/documentation that you can provide to assist with further investigation of this matter.Sincerely, RISE
Complaint: [redacted]
I am rejecting this response because: This is a loan shark, pure & simple. I cannot believe that I got into one of these & I will advise EVERYONE to STAY AWAY FROM RISR CREDIT.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This is untrue. I gave them the benefit of the doubt and waited 6 days because the weekend got in the way. I spoke to "[redacted]" which didn't sound like [redacted] but someone from India who told me one thing. Then I call the...
bank. The states that they have not received anything and that even if the routing number was wrong they would have returned it. They also say nothing pending coming in. I called rise and I spoke with another lady whose name I don't recall and she gave me another excuse said I hadn't send me my routing number. Well I did! Either way, okay. what if the routing number was wrong? They just sat on it until I called and asked why my funds weren't deposited? These people are a scam!
I do know the officer I spoke with and get can get affidavit as to the matter and how banking procedures work. All of a sudden Rise got their money returned from the bank? I would like proof! Because the bank never received it so how could they have returned it. I do appreciate the fact that I am not obligated to them? Why? because they knew what they did was wrong! Regards,
[redacted]
Attorney at LawSBN: [redacted]
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond. In reviewing our records, we saw that [redacted]’ pay-in-full payment did not post correctly, which left a small remaining balance on her account. This caused a payment to process by ACH on 8/5/2016. When [redacted] reported this problem on 8/5/2016, the issue was immediately escalated for a resolution and our agent advised [redacted] that she could expect to receive a refund by check. A refund check in the amount of $62.76 was mailed on 8/11/2016. Our apologies to [redacted] for any inconvenience that this caused. Thank you for the opportunity to address this matter.
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond. According to our records, [redacted] paid her loan in full on 9/20/2016. When that payment was processed, a system error occurred, resulting in a small balance remaining on the account....
[redacted] emailed us on 10/5/2016 to alert us to this issue. We responded to advise that the matter would be escalated for resolution. On 10/8/2016, the remaining balance was cleared, bringing [redacted]’s account to a -0- balance. That same day, an automated payment reminder email had already been sent. [redacted] contacted us that day via Facebook regarding the email – we responded to ask that she call us to discuss further. We regret any inconvenience [redacted] experienced as a result of this system error. We are not aware of any problem with our phone system, and can assure [redacted] that her account access has not been disabled. If she is still unable to log-in, we encourage her to call [redacted] for further assistance.
Dear Ms. [redacted],Again, we do apologize for any inconvenience Mr. [redacted] has experienced. However, we believe we have addressed his complaint as fully as we are able to. Please note that the specifics of our underwriting policies are proprietary, and cannot be disclosed. The bank account that was provided upon application was with Regions Bank, account number XXXXXXXX96985.Sincerely, RISE
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.According to our records, [redacted] accepted a RISE installment loan in the principal amount of $2500 on 1/27/2016. RISE strives to be informative and transparent about our product, our...
rates, and our terms on our website. When [redacted] accepted her loan, she was required to electronically sign a Loan Agreement that included Federal Truth in Lending Disclosures that clearly stated the interest rate, total cost of credit, and the bi- weekly payment schedule. We currently do not offer monthly payment schedules in South Carolina.Once a loan contract is established, we are not able to permanently change the payment schedule. However, we do offer courtesy extensions of up to 7 days.[redacted] has recently emailed us to request that we cancel her loan. The Loan Agreement does provide a rescission option, but rescission is only possible up to 5 business days after origination. At this point, [redacted] may prepay her loan in part or in full at any time, without penalty. Because interest accrues daily, prepayment will reduce the total amount of interest that accrues over time.Thank you for the opportunity to address this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Apparently RISE does not understand the definition of bait and switch. However, perhaps they now realize that it would have been a better decision for them to take responsibility for their actions instead of having to deal with the consequence of having to explain them to future customers.
Dear Ms. [redacted],We are in receipt of the referenced complaint, and appreciate the opportunity to respond. Mr. [redacted] has not provided enough information with his complaint for us to identify his account; however, we can advise of our generally applicable policies and procedures. ...
When consumers accept a loan via www.risecredit.com, they are required to sign a Loan Agreement, a Credit Services Disclosure Statement, and a Credit Services Contract. These documents disclose the fact that RISE will report late payments, missed payments, and other defaults to credit bureaus. RISE is not a debt collector as defined by the FDCPA, so RISE is not subject to the requirements described by Mr. [redacted]. If Mr. [redacted]' intent is to dispute his credit reporting information, we ask that he submits his dispute via email to: [email protected]. If his intent is to assert that the reported account is not his, that he never applied for nor received a loan via RISE, we request that he submits his claim of identity theft via email to: [email protected]. In either case, we ask that he provides enough information for us to specifically identify the disputed account (i.e. the last four digits of SSN).Thank you for the opportunity to address this matter.Sincerely, RISE
Please see attached.RE: Revdex.com Complaint ID [redacted] – [redacted]Dear Ms. [redacted]:We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.According to our records, Ms. [redacted] did request and receive an extension of her automatic ACH payment which was...
originally due on 11/25/2016. Our system allows a maximum extension of 7 days, which extended this payment to 12/2/2016. Unfortunately, when sending the email to confirm the extension, our agent made a typographical error. The extension date was simply misstated as 12/5/2016.On 12/2/2016, we received an email from Ms. [redacted] in which she explained that the payment was attempted that day although she had been advised the extension was for 12/5/2016. A manager attempted to call Ms. [redacted] to discuss the error on 12/3 and again on 12/6, without success. On 12/7/2016, Ms. [redacted] called and spoke to a supervisor who attempted to explain the situation, and advised that Ms. [redacted] could send a bank statement so we could refund any fees she incurred as a result of the error. A member of our escalation team attempted to follow up with Ms. [redacted] on 12/9/2016, but was not able to reach her. The agent also sent an email to Ms. [redacted] to apologize for the error and explained the steps required to expedite a refund of NSF fee(s).We have not received any documentation of the NSF fee from Ms. [redacted]; regardless, on 12/14/2016, we refunded the $33 fee. If any other fees were incurred, we would be happy to refund those as well, but will require a bank statement as documentation. In addition, we will provide appropriate coaching to the agent involved.We sincerely apologize for Ms. [redacted]’s negative experience. Thank you for the opportunity to address this matter.Sincerely, RISE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
While I am not sure what this business (RISE) means by its inability to validate my identity based on the documents I sent them, I have gone ahead and resent these documents. Let me reiterate that I have scanned and sent my Georgia license exactly as it was delivered to me by DMV in Georgia, without altering it in any way. I have also scanned and sent my SSN card to the business exactly as it was delivered to me by Social Security Administration. To further prove the legality of these documents, this time around I have scanned and sent both the front and back of each document. This business can also request further proof of my identity, like my passport. If indeed I am sending this business false identification, I stand to be charged for committing identity theft.
Regards,
[redacted]
Please see attached.Dear Ms. [redacted]:We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.RISE strives to be very transparent and informative about our fees and terms. When he accepted his loan, Mr. [redacted] signed a Loan Agreement and a Credit Services...
contract. These documents include Truth in Lending disclosures, and provide information about RISE’s role as a CSO as well as detailed information about CSO fees.To summarize, the principal balance of Mr. [redacted]’s current loan is comprised of two components: the amount financed/loan amount (the amount actually disbursed to Mr. [redacted] by the lender), and the CSO fee charged by the Credit Service Organization. Per Mr. [redacted]’s most recent Loan Agreement, the amount financed was $5000, and the CSO fee was $4691.16. The CSO fee is included in the principal balance because this fee is advanced on behalf of the borrower. Therefore, Mr. [redacted]’s beginning principal balance was $9691.16.The total CSO fee is repaid in equal portions equivalent to the total CSO fee divided by the number of scheduled payments. Each time Mr. [redacted] makes a scheduled payment, part of the principal portion of the payment is applied to the CSO fees due, and the rest is applied to the loan amount. If Mr. [redacted] pre-pays his loan in full, RISE will apply a “CSO coupon” to the remaining CSO fee balance, reducing the total CSO fee proportionally based on how long the loan was outstanding. For example, Mr. [redacted]’s current loan refinanced his previous loan. Because that loan was repaid early, a CSO coupon was applied, reducing the balance by $680.88.Thank you for the opportunity to address this matter. Sincerely,RISE
Dear Ms. [redacted], We want to assure Ms. [redacted] that our previous response was accurate and factual based on our records. Please note that Ms. [redacted] originally agreed to repay her loan in 16 bi-weekly installments. Prior to the match pay arrangement, she had paid 8 of the 16. Per the match-pay arrangement, she paid 4 additional installments, for a total of 12 of the 16 payments. On 2/21/2018, RISE paid 3 payments on Ms. [redacted]'s behalf, so now 15 of the 16 had been paid. As we stated before, this left one remaining payment, the 16th payment, which was due on 2/5/2018. Also, some additional interest had accrued as a result of the late payments, so that additional amount was due as well. Our records indicate that Ms. [redacted] has paid her account in full as of 3/12/2018.Sincerely, RISE
We are in receipt of the above referenced complaint, and appreciate the opportunity to respond.RISE Credit Service of Ohio, LLC d/b/a RISE is a credit services organization (CSO) in Ohio that assists consumers in getting loans from an Ohio lender. According to our records, [redacted]...
has had eight loans for which RISE was the CSO. The lender for [redacted]’s most recent loan was Sentral Financial, LLC. This loan was paid in full on 12/30/2015.We want to assure [redacted] that each of her loans complied with all applicable Ohio and Federal laws. For each loan, [redacted] electronically signed a Loan Agreement and a separate Credit Services Contract. The interest rate charged by the lender (25%), and the separate CSO fees were clearly disclosed in each instance. Although the CSO fee charged by RISE is not considered interest under Ohio law, the CSO fee and the interest are included in the APR and Finance Charge as disclosed in the Federal Truth-in-Lending Disclosures in each Loan Agreement.Thank you for the opportunity to address this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: If you read her response she says that once the 4th scheduled payment (Which was on Feb 15th) was made they would CREDIT my account 3 additional payments which would bring my account CURRENT. They did...
NOT do this....because my account was still in PAST DUE status and If I had NOT got online (Feb 26th) to check my emails I would of NEVER known that I still owed on my account $48.17 but the email stated that amount was Due MAR 1st..and if it was due Feb 15th (as she states) how's come it didn't say that???? ...I never received any phone calls or anything regarding this except for that one email I'm referring too. She also says that the lady I spoke too on January 2nd about the four scheduled payments told me that I would still owe 2 payments on this after the 4 scheduled payments were made IS FALSE....She never ONCE said that to me....She told me that once I did this it would bring my acct CURRENT and PAID IN FULL...because I remember I was so happy to FINALLY have this bill PAID IN FULL...When I called the evening of Feb 26th [redacted] (a supervisor) had told me I still owed $245.86 and that March 1st $48.17 was due and on March 15th $197.69 was due....but if I waited until March 15th to pay that amount that I would more than likely owe more because of accrued interest. He also told me how much Rise did for me but crediting my account for 3 payments that they did me a favor....No they did not....Because I STILL owe on this account when I was told otherwise. I would love to hear this whole recording of her telling me that I would still owe two payments after that payment was made. I called back on March 1st and asked to talk to [redacted]...I made $150.00 payment on my account thinking that should bring my account out of the past due status....since the email stated that I owed $48.17 by March 1st.....It didn't say I owed $245.86 which is what he was trying to get me to pay....You would think since I made a $150.00 payment on MARCH 1st when I owed $48.17 on MARCH 1st it would make my account current, right? WRONG....They are still saying I owe...After I made the $150.00 payment I looked on their website that evening and it said I still owed .07 cents...Yes it read right....SEVEN CENTS....and was still saying my account was PAST DUE....Then I get on their website this evening it says my account is still PAST DUE but I owe .46 cents by March 15th and my current balance $96.83 NOTHING about any of it being past due...but at the top it says your account is PAST DUE....HOW????????? You would think if my account was past due it would say how much I was past due....right? I think this place is a JOKE....I would NOT recommend anyone to get a loan through them....They have only been in business for FOUR YEARS and if they keep treating their customers like this they won't be in business any longer....I have NOTHING good to say about them....and I definitely would NOT give them any stars. They don't work with people...I have tried several times to get them to work with me when I move to WV from OH and they refused....They were charging me almost $400.00 every month....When I lived in OH the payments were taken out of my acct biweekly but when I moved to WV they couldn't do that....One time I told them NOT to take out of my acct in OH because the funds were not going to be in there because I was getting ready to close my acct...They went ahead and did it....which made me overdrawn on my acct...luckily I had the funds in my Savings Acct to make up for it and the bank waive my fee. BUT I ended up having to put a Stop payment on my acct because they kept trying to withdraw from my acct even though I told them not too.... Still very unsatisfied [redacted] [redacted]
Regards,
[redacted]
Please note that we will submit our response to this complaint on Thursday, 2/22/2018. We apologize for the delay.Sincerely,RISE
We are still reviewing this consumer's complaint, and will provide a substantive response by Tuesday, June 21, 2016. We appreciate your patience.
Dear [redacted]We are sorry to hear of the difficulties you experienced in trying to reach RISE, and agree that it is very concerning. However, in reviewing this issue, we have not found any indication that our phone system was down for any extended period of time. We would...
appreciate if you could share screenshots of your call log for the attempted calls so that we can have our IT/Telephony team look into this further.As for emails, our records do indicate that we received several of the same email from you on 9/13/2016, in which you requested a deferment/extension of your payment which was due on 9/15/2016. One of our agents responded to that email the next day, on 9/14/2016, to advise that your payment was extended to 9/22/2016. We apologize for any inconvenience. Again, we would appreciate any additional information/documentation that you can provide to assist with further investigation of this matter.Sincerely, RISE
Complaint: [redacted]
I am rejecting this response because: This is a loan shark, pure & simple. I cannot believe that I got into one of these & I will advise EVERYONE to STAY AWAY FROM RISR CREDIT.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This is untrue. I gave them the benefit of the doubt and waited 6 days because the weekend got in the way. I spoke to "[redacted]" which didn't sound like [redacted] but someone from India who told me one thing. Then I call the...
bank. The states that they have not received anything and that even if the routing number was wrong they would have returned it. They also say nothing pending coming in. I called rise and I spoke with another lady whose name I don't recall and she gave me another excuse said I hadn't send me my routing number. Well I did! Either way, okay. what if the routing number was wrong? They just sat on it until I called and asked why my funds weren't deposited? These people are a scam!
I do know the officer I spoke with and get can get affidavit as to the matter and how banking procedures work. All of a sudden Rise got their money returned from the bank? I would like proof! Because the bank never received it so how could they have returned it. I do appreciate the fact that I am not obligated to them? Why? because they knew what they did was wrong! Regards,
[redacted]
Attorney at LawSBN: [redacted]
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond. In reviewing our records, we saw that [redacted]’ pay-in-full payment did not post correctly, which left a small remaining balance on her account. This caused a payment to process by ACH on 8/5/2016. When [redacted] reported this problem on 8/5/2016, the issue was immediately escalated for a resolution and our agent advised [redacted] that she could expect to receive a refund by check. A refund check in the amount of $62.76 was mailed on 8/11/2016. Our apologies to [redacted] for any inconvenience that this caused. Thank you for the opportunity to address this matter.
Please see attached document.
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond. According to our records, [redacted] paid her loan in full on 9/20/2016. When that payment was processed, a system error occurred, resulting in a small balance remaining on the account....
[redacted] emailed us on 10/5/2016 to alert us to this issue. We responded to advise that the matter would be escalated for resolution. On 10/8/2016, the remaining balance was cleared, bringing [redacted]’s account to a -0- balance. That same day, an automated payment reminder email had already been sent. [redacted] contacted us that day via Facebook regarding the email – we responded to ask that she call us to discuss further. We regret any inconvenience [redacted] experienced as a result of this system error. We are not aware of any problem with our phone system, and can assure [redacted] that her account access has not been disabled. If she is still unable to log-in, we encourage her to call [redacted] for further assistance.
Dear Ms. [redacted],Again, we do apologize for any inconvenience Mr. [redacted] has experienced. However, we believe we have addressed his complaint as fully as we are able to. Please note that the specifics of our underwriting policies are proprietary, and cannot be disclosed. The bank account that was provided upon application was with Regions Bank, account number XXXXXXXX96985.Sincerely, RISE
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.According to our records, [redacted] accepted a RISE installment loan in the principal amount of $2500 on 1/27/2016. RISE strives to be informative and transparent about our product, our...
rates, and our terms on our website. When [redacted] accepted her loan, she was required to electronically sign a Loan Agreement that included Federal Truth in Lending Disclosures that clearly stated the interest rate, total cost of credit, and the bi- weekly payment schedule. We currently do not offer monthly payment schedules in South Carolina.Once a loan contract is established, we are not able to permanently change the payment schedule. However, we do offer courtesy extensions of up to 7 days.[redacted] has recently emailed us to request that we cancel her loan. The Loan Agreement does provide a rescission option, but rescission is only possible up to 5 business days after origination. At this point, [redacted] may prepay her loan in part or in full at any time, without penalty. Because interest accrues daily, prepayment will reduce the total amount of interest that accrues over time.Thank you for the opportunity to address this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Apparently RISE does not understand the definition of bait and switch. However, perhaps they now realize that it would have been a better decision for them to take responsibility for their actions instead of having to deal with the consequence of having to explain them to future customers.
Dear Ms. [redacted],We are in receipt of the referenced complaint, and appreciate the opportunity to respond. Mr. [redacted] has not provided enough information with his complaint for us to identify his account; however, we can advise of our generally applicable policies and procedures. ...
When consumers accept a loan via www.risecredit.com, they are required to sign a Loan Agreement, a Credit Services Disclosure Statement, and a Credit Services Contract. These documents disclose the fact that RISE will report late payments, missed payments, and other defaults to credit bureaus. RISE is not a debt collector as defined by the FDCPA, so RISE is not subject to the requirements described by Mr. [redacted]. If Mr. [redacted]' intent is to dispute his credit reporting information, we ask that he submits his dispute via email to: [email protected]. If his intent is to assert that the reported account is not his, that he never applied for nor received a loan via RISE, we request that he submits his claim of identity theft via email to: [email protected]. In either case, we ask that he provides enough information for us to specifically identify the disputed account (i.e. the last four digits of SSN).Thank you for the opportunity to address this matter.Sincerely, RISE
Please see attached.RE: Revdex.com Complaint ID [redacted] – [redacted]Dear Ms. [redacted]:We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.According to our records, Ms. [redacted] did request and receive an extension of her automatic ACH payment which was...
originally due on 11/25/2016. Our system allows a maximum extension of 7 days, which extended this payment to 12/2/2016. Unfortunately, when sending the email to confirm the extension, our agent made a typographical error. The extension date was simply misstated as 12/5/2016.On 12/2/2016, we received an email from Ms. [redacted] in which she explained that the payment was attempted that day although she had been advised the extension was for 12/5/2016. A manager attempted to call Ms. [redacted] to discuss the error on 12/3 and again on 12/6, without success. On 12/7/2016, Ms. [redacted] called and spoke to a supervisor who attempted to explain the situation, and advised that Ms. [redacted] could send a bank statement so we could refund any fees she incurred as a result of the error. A member of our escalation team attempted to follow up with Ms. [redacted] on 12/9/2016, but was not able to reach her. The agent also sent an email to Ms. [redacted] to apologize for the error and explained the steps required to expedite a refund of NSF fee(s).We have not received any documentation of the NSF fee from Ms. [redacted]; regardless, on 12/14/2016, we refunded the $33 fee. If any other fees were incurred, we would be happy to refund those as well, but will require a bank statement as documentation. In addition, we will provide appropriate coaching to the agent involved.We sincerely apologize for Ms. [redacted]’s negative experience. Thank you for the opportunity to address this matter.Sincerely, RISE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
While I am not sure what this business (RISE) means by its inability to validate my identity based on the documents I sent them, I have gone ahead and resent these documents. Let me reiterate that I have scanned and sent my Georgia license exactly as it was delivered to me by DMV in Georgia, without altering it in any way. I have also scanned and sent my SSN card to the business exactly as it was delivered to me by Social Security Administration. To further prove the legality of these documents, this time around I have scanned and sent both the front and back of each document. This business can also request further proof of my identity, like my passport. If indeed I am sending this business false identification, I stand to be charged for committing identity theft.
Regards,
[redacted]
Please see attached.Dear Ms. [redacted]:We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.RISE strives to be very transparent and informative about our fees and terms. When he accepted his loan, Mr. [redacted] signed a Loan Agreement and a Credit Services...
contract. These documents include Truth in Lending disclosures, and provide information about RISE’s role as a CSO as well as detailed information about CSO fees.To summarize, the principal balance of Mr. [redacted]’s current loan is comprised of two components: the amount financed/loan amount (the amount actually disbursed to Mr. [redacted] by the lender), and the CSO fee charged by the Credit Service Organization. Per Mr. [redacted]’s most recent Loan Agreement, the amount financed was $5000, and the CSO fee was $4691.16. The CSO fee is included in the principal balance because this fee is advanced on behalf of the borrower. Therefore, Mr. [redacted]’s beginning principal balance was $9691.16.The total CSO fee is repaid in equal portions equivalent to the total CSO fee divided by the number of scheduled payments. Each time Mr. [redacted] makes a scheduled payment, part of the principal portion of the payment is applied to the CSO fees due, and the rest is applied to the loan amount. If Mr. [redacted] pre-pays his loan in full, RISE will apply a “CSO coupon” to the remaining CSO fee balance, reducing the total CSO fee proportionally based on how long the loan was outstanding. For example, Mr. [redacted]’s current loan refinanced his previous loan. Because that loan was repaid early, a CSO coupon was applied, reducing the balance by $680.88.Thank you for the opportunity to address this matter. Sincerely,RISE
Dear Ms. [redacted], We want to assure Ms. [redacted] that our previous response was accurate and factual based on our records. Please note that Ms. [redacted] originally agreed to repay her loan in 16 bi-weekly installments. Prior to the match pay arrangement, she had paid 8 of the 16. Per the match-pay arrangement, she paid 4 additional installments, for a total of 12 of the 16 payments. On 2/21/2018, RISE paid 3 payments on Ms. [redacted]'s behalf, so now 15 of the 16 had been paid. As we stated before, this left one remaining payment, the 16th payment, which was due on 2/5/2018. Also, some additional interest had accrued as a result of the late payments, so that additional amount was due as well. Our records indicate that Ms. [redacted] has paid her account in full as of 3/12/2018.Sincerely, RISE
We are in receipt of the above referenced complaint, and appreciate the opportunity to respond.RISE Credit Service of Ohio, LLC d/b/a RISE is a credit services organization (CSO) in Ohio that assists consumers in getting loans from an Ohio lender. According to our records, [redacted]...
has had eight loans for which RISE was the CSO. The lender for [redacted]’s most recent loan was Sentral Financial, LLC. This loan was paid in full on 12/30/2015.We want to assure [redacted] that each of her loans complied with all applicable Ohio and Federal laws. For each loan, [redacted] electronically signed a Loan Agreement and a separate Credit Services Contract. The interest rate charged by the lender (25%), and the separate CSO fees were clearly disclosed in each instance. Although the CSO fee charged by RISE is not considered interest under Ohio law, the CSO fee and the interest are included in the APR and Finance Charge as disclosed in the Federal Truth-in-Lending Disclosures in each Loan Agreement.Thank you for the opportunity to address this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: If you read her response she says that once the 4th scheduled payment (Which was on Feb 15th) was made they would CREDIT my account 3 additional payments which would bring my account CURRENT. They did...
NOT do this....because my account was still in PAST DUE status and If I had NOT got online (Feb 26th) to check my emails I would of NEVER known that I still owed on my account $48.17 but the email stated that amount was Due MAR 1st..and if it was due Feb 15th (as she states) how's come it didn't say that???? ...I never received any phone calls or anything regarding this except for that one email I'm referring too. She also says that the lady I spoke too on January 2nd about the four scheduled payments told me that I would still owe 2 payments on this after the 4 scheduled payments were made IS FALSE....She never ONCE said that to me....She told me that once I did this it would bring my acct CURRENT and PAID IN FULL...because I remember I was so happy to FINALLY have this bill PAID IN FULL...When I called the evening of Feb 26th [redacted] (a supervisor) had told me I still owed $245.86 and that March 1st $48.17 was due and on March 15th $197.69 was due....but if I waited until March 15th to pay that amount that I would more than likely owe more because of accrued interest. He also told me how much Rise did for me but crediting my account for 3 payments that they did me a favor....No they did not....Because I STILL owe on this account when I was told otherwise. I would love to hear this whole recording of her telling me that I would still owe two payments after that payment was made. I called back on March 1st and asked to talk to [redacted]...I made $150.00 payment on my account thinking that should bring my account out of the past due status....since the email stated that I owed $48.17 by March 1st.....It didn't say I owed $245.86 which is what he was trying to get me to pay....You would think since I made a $150.00 payment on MARCH 1st when I owed $48.17 on MARCH 1st it would make my account current, right? WRONG....They are still saying I owe...After I made the $150.00 payment I looked on their website that evening and it said I still owed .07 cents...Yes it read right....SEVEN CENTS....and was still saying my account was PAST DUE....Then I get on their website this evening it says my account is still PAST DUE but I owe .46 cents by March 15th and my current balance $96.83 NOTHING about any of it being past due...but at the top it says your account is PAST DUE....HOW????????? You would think if my account was past due it would say how much I was past due....right? I think this place is a JOKE....I would NOT recommend anyone to get a loan through them....They have only been in business for FOUR YEARS and if they keep treating their customers like this they won't be in business any longer....I have NOTHING good to say about them....and I definitely would NOT give them any stars. They don't work with people...I have tried several times to get them to work with me when I move to WV from OH and they refused....They were charging me almost $400.00 every month....When I lived in OH the payments were taken out of my acct biweekly but when I moved to WV they couldn't do that....One time I told them NOT to take out of my acct in OH because the funds were not going to be in there because I was getting ready to close my acct...They went ahead and did it....which made me overdrawn on my acct...luckily I had the funds in my Savings Acct to make up for it and the bank waive my fee. BUT I ended up having to put a Stop payment on my acct because they kept trying to withdraw from my acct even though I told them not too.... Still very unsatisfied [redacted] [redacted]
Regards,
[redacted]