Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. Rise did stop the ACH withdrawals, however we are still disputing the agreement because of the amount of interest charged daily on this loan. Rise has already received well over $5400.00 as repayment on this loan and still wants another 11 months of payments! I know [redacted] did sign the agreement, however I am not sure that it was understood how much the interest was and how much the total repayment amount would be. If this goes on for another 11 months, Rise will receive well over $10,000 for a $2500.00 loan! That is ridiculous and would be 4 times the amount borrowed. This should be illegal, not just for us, but for anyone who borrows from this company! We have given Rise new contact information, e-mail and phone number, yet no one from Rise has contacted us! Our Credit Union and The Delaware Office Of The State Bank Commissioner is still investigating this case. There is too much interest being charged for this loans. There are almost 200 complaints on the Internet about the same subject! So, Rise may have a A+ rating on the Revdex.com Site, the company is still not accredited. I would request that any and all paperwork concerning this loan with [redacted], be copied and sent to [redacted] at our home address. I further request that this loan be marked paid in full!Regards,
[redacted]
We are in receipt of [redacted]’s complaint, and appreciate the opportunity to respond.[redacted]’s application was declined because we were not able to validate his identity with the documents he initially provided. In response to this complaint we reached out to [redacted] on 12/14/2015 and requested that he provide unedited/uncropped photos of his Social Security card and Driver's License. He provided the exact copies of the documents that he had previously submitted.Today, we again reached out to [redacted] to advise that we would reconsider his application if he sends unaltered copies.
Complaint: [redacted]
I am rejecting this response because:
They told me by me sending 1795 a lump sum this will resolve the...
debt they sent me correspondence that I still owe almost 2000 that's not what I was told. When I initially contacted them for a pay off. What's taking so long for a response.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I didn't agree to this second loan as they stated. I was Told I could get another $400.00 loan not a$1000.00 loan. So I don't Understand were there getting this$1000.00 stuff from.
Regards,
[redacted]
Dear
Ms. [redacted],
We
are in receipt of Mr. [redacted]'s complaint, and appreciate the opportunity to
respond.
As
a courtesy to our customers, RISE may periodically offer them an opportunity to refinance their current loan. An accounts may become eligible based on...
several conditions of the existing loan. The
eligibility is determined by a proprietary formula / algorithm that is built into
our account management system. Although a loan may be eligible one day,
it is possible that a few days later, one or more of the conditions of the loan
may no longer meet these requirements. One of these specific conditions
is that a particular percentage of the loan must be paid. Mr. [redacted]'s
loan was eligible for refinancing as of 5/21/2017; however, when he tried to apply several days
later the account had accrued more interest, so it was no longer eligible. The agent speculated that the eligibility could
return, which is correct. Unfortunately,
an agent is not able to predict when, or assure that eligibility will occur because this is determined by the algorithm.
We
regret any misunderstanding that may have occurred. We can assure Mr. [redacted] that we will notify
him again by email if his account becomes eligible for refinancing. We
would also like to apologize that the agent that Mr. [redacted] spoke to did not
understand or provide an outlet for Mr. [redacted] to escalate his concerns. We will provide coaching for the agent to
ensure that they understand the appropriate process for future reference.
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve...
my dispute.
Please enter your reason(s) for rejecting the business response below.The business claimed that it would contact me within two business days. However, it has failed to do so.
Regards,
[redacted]
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.First, we’d like to explain how RISE ACH payment processing works, so that [redacted] may have a better understanding of the events that occurred when she attempted to postpone her May 6...
payment due date. When we process a payment by ACH debit, the processing is initiated after 4:00 pm central time on the banking business day prior to the due date, so that the payment will be presented to the customer’s checking account on the due date.We do allow our customers the option to postpone a payment due date for up to 7 days. Per the terms of [redacted]’s Loan Agreement, if she wants to stop an ACH payment from processing, she must contact RISE at least three business days or more before the payment is scheduled. However, we can typically stop a payment as long as the request is processed before 4:00 pm central time on the business day before the due date. In the case of [redacted]’s May 6 payment due date, we did not receive a request to postpone the payment before this cutoff time, so the payment was processed as scheduled. [redacted] logged into her account much later on the evening of May 5th, and rescheduled her “upcoming payment” (as stated in the confirmation email she received) to May 9th. We understand that she believed she was postponing her May 6th payment to May 9th. However, because the May 6th payment had already been processed, this rescheduled her next/upcoming payment (due on May 20) to process early, on May 9th. This is why a second payment was processed.When [redacted] spoke to our agent on May 6, the agent misunderstood what had transpired, believing that the May 9th payment had been presented early to [redacted]’s bank account, causing an overdraft. As explained above, this is not what occurred; there was no error on the part of RISE. When [redacted]’s concerns were escalated internally, we reversed and refunded the May 9th payment, as we understood it was not [redacted]’s intention to make that payment. On further review, in consideration of the overall misunderstanding, we agree to refund an additional $70 toward the insufficient funds fees incurred by [redacted]. This refund will be processed immediately as an ACH deposit to [redacted]’s checking account. Thank you for the opportunity to address this matter.
Please see attached.We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.According to our records, the Mr. [redacted]’ payment was received on 11/28/2016, but due to an agent error, it was not appropriately posted to his account. We are pleased to report...
that Mr. [redacted]’ payment has now been applied to his account, effective the day we actually received it, and the account has been marked as paid in full.We sincerely apologize for this error, and regret any inconvenience Mr. [redacted] may have experienced.Thank you for the opportunity to address this matter.
Please refer to our original response which summarizes [redacted]'s account activity and includes a copy of her loan agreement. We consider this matter closed. Thank you, RISE
Dear Ms. [redacted],We are in receipt of the referenced complaint, and appreciate the opportunity to respond.When Ms. [redacted] established her RISE line of credit account, she agreed for her payments to be processed by ACHwithdrawal on the due dates. As described in her Flex Loan Plan Disclosure and...
Account Agreement, Ms. [redacted] may stopany pre-authorized ACH payment simply by calling RISE and making that request, at least three business days before the duedate.Ms. [redacted] payments are due semi-monthly, on the 15th and last days of the month. Statements are generated 14 daysbefore each due date, and indicate the amount due on the next due date. In relation to this complaint, we reviewed Ms.[redacted] account history, and found the following:? The first payment ($210.57) due on 10/31/17 was successfully processed as scheduled.? The second payment ($199.72) due on 11/15/17 was processed as scheduled, but returned twice due to insufficientfunds.? The third payment ($194.92) due on 11/30/17 was processed as scheduled, but was initially returned due toinsufficient funds. It was re-presented to Ms. [redacted] bank and paid on 12/4/17.? An additional one-time ACH payment of $199.72 was processed by Ms. [redacted] on 12/1/17, but was initiallyreturned due to insufficient funds. It was re-presented to Ms. [redacted] bank and paid on 12/4/17.If these transactions do not match Ms. [redacted] records, we encourage her to call us, and provide applicable documentationso that we may investigate further.On 12/4/17, we received an email from Ms. [redacted] alerting us to her payment application concerns as outlined in thiscomplaint. Our agent submitted a request for research to ensure that the payments were properly applied. Our agentreached out to her on 12/11/17, and again on 12/18/17 to discuss her concerns, and assured her that her payments had beenproperly applied. We apologize for any inconvenience experienced by Ms. [redacted] in regard to the amount of time it took toreach a resolution.Thank you for the opportunity to address this matter.Sincerely,
Dear Ms. [redacted],
RISE applications are typically processed electronically,
within a few minutes. If approved before
6pm ET, loans are typically funded the next business day. In some cases, we may not be able to immediately
verify application information, and may ask applicants to...
provide certain
documents.
Ms. [redacted] initially submitted her application on
3/16/2017. Because we were unable to
verify Ms. [redacted]’s application information electronically, we sent her a letter
requesting several documents so we could verify her identity. The letter states that we must receive all
requested documentation within 10 days of the application date. Ms. [redacted] did send documents, but not all
were acceptable (illegible, etc…) so she had to re-send some of them. Unfortunately, this back-and-forth took too
much time, and we were not able to review and approve the documents quickly enough.
On 4/3/2017 Ms. [redacted] reapplied, and we were able to review
all of her documents and provide a credit decision 4/4/2017. We appreciate Ms. [redacted]’s interest in RISE,
and regret any inconvenience that she experienced during the application
process.
Thank you for the opportunity to address this matter.
Sincerely,
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond. According to our records, [redacted] accepted a RISE installment loan in the principal amount of $2500 on 6/10/2016. She agreed to repay in 32 bi-weekly installments of $241.81 via ACH debit,...
starting on 6/25/2016. However, on 6/24/2016 [redacted] called to cancel ACH payments, advising that she is no longer using the bank account that she previously set up for ACH payments. [redacted] made one payment with a debit card on 7/8/2016. Our records indicate that she spoke to an agent on 7/25/2016, and initially set up a payment of $485.62 to process on 8/3/2016, but called back the same day to provide a different debit card, and changed the payment date to 8/5/2016. On 8/5/2016 [redacted] called and advised an agent that this payment was not supposed to go through, that her due date was 8/6/2016. A supervisor did agree to reverse the payment (which had already processed). In researching this complaint, we listened to the recorded calls and can confirm that [redacted] did in fact set up the payment to process on 8/5/2016. We have not processed any other/additional payments since that date. As of the date of this letter, the account is 46 days past due, and at risk of being charged off. We have reached out directly to [redacted] by email to provide a mailing address for money order payments, and to offer our assistance with bringing her account current. We await her response. Thank you for the opportunity to address this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Ms. [redacted],We are in receipt of the referenced complaint, and
appreciate the opportunity to respond.
We first would like to assure Ms. [redacted] that RISE
Credit of Missouri, LLC d/b/a RISE operates in compliance with all applicable
state and federal laws, including those that...
apply to interest rates. RISE is registered as a Consumer Installment
Lender with the State of Missouri Division of Finance. We strive to be transparent and
straightforward about our product, our rates and terms by providing extensive
information on the RISE website to help consumers make an informed choice.
To accept a loan, customers are required to
electronically sign a Loan Agreement which contains Federal Truth in Lending
Disclosures that clearly display the Annual Percentage Rate, the total amount
of the Finance Charge that will accrue over the full term of the loan, and the
exact payment schedule for their loan. In
addition, the Loan Agreement includes a 5 business day right of rescission, so
customers may cancel their loan at no cost if they change their mind. Ms. [redacted] accepted a RISE installment loan
on 12/21/2016, in the principal amount of $2500, and agreed to repay the loan
in 32 bi-weekly installments via ACH withdrawal on the dues dates. She may review her Loan Agreement at any time
via her online account at www.risecredit.com.
This is a simple interest loan, and as such,
interest accrues daily in relation to the outstanding principal balance. Each payment is applied first to the accrued
interest, then to principal. Over time,
as the principal balance is reduced, the amount applied to interest will
decrease and the amount applied to principal will increase. Ms. [redacted] may prepay the loan in part or
in full, without penalty. Any amount
prepaid will have the effect of reducing the amount of interest that accrues
over time, and may shorten the term of the loan.
Although Ms. [redacted] remains obligated for
repayment according to the terms of her Loan Agreement, we do understand that
she may be experiencing a hardship. If
she would like to stop automatic ACH payments, Ms. [redacted] may call
[redacted] or email [redacted] to make that request. She may instead make payments by debit card,
or by mailing a check or money order.
Thank you for the opportunity to address this matter.
Sincerely,
We have submitted a request to TransUnion to have the loan tradeline deleted. This update should be reflected on Ms. Moore's credit report within 3 business days.
Complaint: [redacted]
I am rejecting this response because: I want to be able to pay back my responsibility but the company is making that impossible. I cannot call for each payment because the phone does not work. It rings once and then nothing.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not I donot agree and is unsatisfactory to me.
Regards,
[redacted]
Dear Ms. [redacted],Please find attached the email that we sent directly to Ms. [redacted] in response to this complaint on 3/21/2018. We would like to add that as an alternative to providing the requested documents by email, she can mail a copy to:RISE[redacted]We look...
forward to assisting Ms. [redacted] with resolving this matter as soon as possible.Sincerely, RISE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. Rise did stop the ACH withdrawals, however we are still disputing the agreement because of the amount of interest charged daily on this loan. Rise has already received well over $5400.00 as repayment on this loan and still wants another 11 months of payments! I know [redacted] did sign the agreement, however I am not sure that it was understood how much the interest was and how much the total repayment amount would be. If this goes on for another 11 months, Rise will receive well over $10,000 for a $2500.00 loan! That is ridiculous and would be 4 times the amount borrowed. This should be illegal, not just for us, but for anyone who borrows from this company! We have given Rise new contact information, e-mail and phone number, yet no one from Rise has contacted us! Our Credit Union and The Delaware Office Of The State Bank Commissioner is still investigating this case. There is too much interest being charged for this loans. There are almost 200 complaints on the Internet about the same subject! So, Rise may have a A+ rating on the Revdex.com Site, the company is still not accredited. I would request that any and all paperwork concerning this loan with [redacted], be copied and sent to [redacted] at our home address. I further request that this loan be marked paid in full!Regards,
[redacted]
We are in receipt of [redacted]’s complaint, and appreciate the opportunity to respond.[redacted]’s application was declined because we were not able to validate his identity with the documents he initially provided. In response to this complaint we reached out to [redacted] on 12/14/2015 and requested that he provide unedited/uncropped photos of his Social Security card and Driver's License. He provided the exact copies of the documents that he had previously submitted.Today, we again reached out to [redacted] to advise that we would reconsider his application if he sends unaltered copies.
Complaint: [redacted]
I am rejecting this response because:
They told me by me sending 1795 a lump sum this will resolve the...
debt they sent me correspondence that I still owe almost 2000 that's not what I was told. When I initially contacted them for a pay off. What's taking so long for a response.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I didn't agree to this second loan as they stated. I was Told I could get another $400.00 loan not a$1000.00 loan. So I don't Understand were there getting this$1000.00 stuff from.
Regards,
[redacted]
Dear
Ms. [redacted],
We
are in receipt of Mr. [redacted]'s complaint, and appreciate the opportunity to
respond.
As
a courtesy to our customers, RISE may periodically offer them an opportunity to refinance their current loan. An accounts may become eligible based on...
several conditions of the existing loan. The
eligibility is determined by a proprietary formula / algorithm that is built into
our account management system. Although a loan may be eligible one day,
it is possible that a few days later, one or more of the conditions of the loan
may no longer meet these requirements. One of these specific conditions
is that a particular percentage of the loan must be paid. Mr. [redacted]'s
loan was eligible for refinancing as of 5/21/2017; however, when he tried to apply several days
later the account had accrued more interest, so it was no longer eligible. The agent speculated that the eligibility could
return, which is correct. Unfortunately,
an agent is not able to predict when, or assure that eligibility will occur because this is determined by the algorithm.
We
regret any misunderstanding that may have occurred. We can assure Mr. [redacted] that we will notify
him again by email if his account becomes eligible for refinancing. We
would also like to apologize that the agent that Mr. [redacted] spoke to did not
understand or provide an outlet for Mr. [redacted] to escalate his concerns. We will provide coaching for the agent to
ensure that they understand the appropriate process for future reference.
Sincerely,
RISE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve...
my dispute.
Please enter your reason(s) for rejecting the business response below.The business claimed that it would contact me within two business days. However, it has failed to do so.
Regards,
[redacted]
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.First, we’d like to explain how RISE ACH payment processing works, so that [redacted] may have a better understanding of the events that occurred when she attempted to postpone her May 6...
payment due date. When we process a payment by ACH debit, the processing is initiated after 4:00 pm central time on the banking business day prior to the due date, so that the payment will be presented to the customer’s checking account on the due date.We do allow our customers the option to postpone a payment due date for up to 7 days. Per the terms of [redacted]’s Loan Agreement, if she wants to stop an ACH payment from processing, she must contact RISE at least three business days or more before the payment is scheduled. However, we can typically stop a payment as long as the request is processed before 4:00 pm central time on the business day before the due date. In the case of [redacted]’s May 6 payment due date, we did not receive a request to postpone the payment before this cutoff time, so the payment was processed as scheduled. [redacted] logged into her account much later on the evening of May 5th, and rescheduled her “upcoming payment” (as stated in the confirmation email she received) to May 9th. We understand that she believed she was postponing her May 6th payment to May 9th. However, because the May 6th payment had already been processed, this rescheduled her next/upcoming payment (due on May 20) to process early, on May 9th. This is why a second payment was processed.When [redacted] spoke to our agent on May 6, the agent misunderstood what had transpired, believing that the May 9th payment had been presented early to [redacted]’s bank account, causing an overdraft. As explained above, this is not what occurred; there was no error on the part of RISE. When [redacted]’s concerns were escalated internally, we reversed and refunded the May 9th payment, as we understood it was not [redacted]’s intention to make that payment. On further review, in consideration of the overall misunderstanding, we agree to refund an additional $70 toward the insufficient funds fees incurred by [redacted]. This refund will be processed immediately as an ACH deposit to [redacted]’s checking account. Thank you for the opportunity to address this matter.
Please see attached.We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.According to our records, the Mr. [redacted]’ payment was received on 11/28/2016, but due to an agent error, it was not appropriately posted to his account. We are pleased to report...
that Mr. [redacted]’ payment has now been applied to his account, effective the day we actually received it, and the account has been marked as paid in full.We sincerely apologize for this error, and regret any inconvenience Mr. [redacted] may have experienced.Thank you for the opportunity to address this matter.
Please refer to our original response which summarizes [redacted]'s account activity and includes a copy of her loan agreement. We consider this matter closed. Thank you, RISE
Dear Ms. [redacted],We are in receipt of the referenced complaint, and appreciate the opportunity to respond.When Ms. [redacted] established her RISE line of credit account, she agreed for her payments to be processed by ACHwithdrawal on the due dates. As described in her Flex Loan Plan Disclosure and...
Account Agreement, Ms. [redacted] may stopany pre-authorized ACH payment simply by calling RISE and making that request, at least three business days before the duedate.Ms. [redacted] payments are due semi-monthly, on the 15th and last days of the month. Statements are generated 14 daysbefore each due date, and indicate the amount due on the next due date. In relation to this complaint, we reviewed Ms.[redacted] account history, and found the following:? The first payment ($210.57) due on 10/31/17 was successfully processed as scheduled.? The second payment ($199.72) due on 11/15/17 was processed as scheduled, but returned twice due to insufficientfunds.? The third payment ($194.92) due on 11/30/17 was processed as scheduled, but was initially returned due toinsufficient funds. It was re-presented to Ms. [redacted] bank and paid on 12/4/17.? An additional one-time ACH payment of $199.72 was processed by Ms. [redacted] on 12/1/17, but was initiallyreturned due to insufficient funds. It was re-presented to Ms. [redacted] bank and paid on 12/4/17.If these transactions do not match Ms. [redacted] records, we encourage her to call us, and provide applicable documentationso that we may investigate further.On 12/4/17, we received an email from Ms. [redacted] alerting us to her payment application concerns as outlined in thiscomplaint. Our agent submitted a request for research to ensure that the payments were properly applied. Our agentreached out to her on 12/11/17, and again on 12/18/17 to discuss her concerns, and assured her that her payments had beenproperly applied. We apologize for any inconvenience experienced by Ms. [redacted] in regard to the amount of time it took toreach a resolution.Thank you for the opportunity to address this matter.Sincerely,
Dear Ms. [redacted],
RISE applications are typically processed electronically,
within a few minutes. If approved before
6pm ET, loans are typically funded the next business day. In some cases, we may not be able to immediately
verify application information, and may ask applicants to...
provide certain
documents.
Ms. [redacted] initially submitted her application on
3/16/2017. Because we were unable to
verify Ms. [redacted]’s application information electronically, we sent her a letter
requesting several documents so we could verify her identity. The letter states that we must receive all
requested documentation within 10 days of the application date. Ms. [redacted] did send documents, but not all
were acceptable (illegible, etc…) so she had to re-send some of them. Unfortunately, this back-and-forth took too
much time, and we were not able to review and approve the documents quickly enough.
On 4/3/2017 Ms. [redacted] reapplied, and we were able to review
all of her documents and provide a credit decision 4/4/2017. We appreciate Ms. [redacted]’s interest in RISE,
and regret any inconvenience that she experienced during the application
process.
Thank you for the opportunity to address this matter.
Sincerely,
RISE
We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond. According to our records, [redacted] accepted a RISE installment loan in the principal amount of $2500 on 6/10/2016. She agreed to repay in 32 bi-weekly installments of $241.81 via ACH debit,...
starting on 6/25/2016. However, on 6/24/2016 [redacted] called to cancel ACH payments, advising that she is no longer using the bank account that she previously set up for ACH payments. [redacted] made one payment with a debit card on 7/8/2016. Our records indicate that she spoke to an agent on 7/25/2016, and initially set up a payment of $485.62 to process on 8/3/2016, but called back the same day to provide a different debit card, and changed the payment date to 8/5/2016. On 8/5/2016 [redacted] called and advised an agent that this payment was not supposed to go through, that her due date was 8/6/2016. A supervisor did agree to reverse the payment (which had already processed). In researching this complaint, we listened to the recorded calls and can confirm that [redacted] did in fact set up the payment to process on 8/5/2016. We have not processed any other/additional payments since that date. As of the date of this letter, the account is 46 days past due, and at risk of being charged off. We have reached out directly to [redacted] by email to provide a mailing address for money order payments, and to offer our assistance with bringing her account current. We await her response. Thank you for the opportunity to address this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Ms. [redacted],We are in receipt of the referenced complaint, and
appreciate the opportunity to respond.
We first would like to assure Ms. [redacted] that RISE
Credit of Missouri, LLC d/b/a RISE operates in compliance with all applicable
state and federal laws, including those that...
apply to interest rates. RISE is registered as a Consumer Installment
Lender with the State of Missouri Division of Finance. We strive to be transparent and
straightforward about our product, our rates and terms by providing extensive
information on the RISE website to help consumers make an informed choice.
To accept a loan, customers are required to
electronically sign a Loan Agreement which contains Federal Truth in Lending
Disclosures that clearly display the Annual Percentage Rate, the total amount
of the Finance Charge that will accrue over the full term of the loan, and the
exact payment schedule for their loan. In
addition, the Loan Agreement includes a 5 business day right of rescission, so
customers may cancel their loan at no cost if they change their mind. Ms. [redacted] accepted a RISE installment loan
on 12/21/2016, in the principal amount of $2500, and agreed to repay the loan
in 32 bi-weekly installments via ACH withdrawal on the dues dates. She may review her Loan Agreement at any time
via her online account at www.risecredit.com.
This is a simple interest loan, and as such,
interest accrues daily in relation to the outstanding principal balance. Each payment is applied first to the accrued
interest, then to principal. Over time,
as the principal balance is reduced, the amount applied to interest will
decrease and the amount applied to principal will increase. Ms. [redacted] may prepay the loan in part or
in full, without penalty. Any amount
prepaid will have the effect of reducing the amount of interest that accrues
over time, and may shorten the term of the loan.
Although Ms. [redacted] remains obligated for
repayment according to the terms of her Loan Agreement, we do understand that
she may be experiencing a hardship. If
she would like to stop automatic ACH payments, Ms. [redacted] may call
[redacted] or email [redacted] to make that request. She may instead make payments by debit card,
or by mailing a check or money order.
Thank you for the opportunity to address this matter.
Sincerely,
RISE
We have submitted a request to TransUnion to have the loan tradeline deleted. This update should be reflected on Ms. Moore's credit report within 3 business days.
Complaint: [redacted]
I am rejecting this response because: I want to be able to pay back my responsibility but the company is making that impossible. I cannot call for each payment because the phone does not work. It rings once and then nothing.
Regards,
[redacted]
Dear [redacted] We will reach out to Ms. Taylor directly to discuss possible repayment options. Sincerely, RISE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not I donot agree and is unsatisfactory to me.
Regards,
[redacted]
Dear Ms. [redacted],Please find attached the email that we sent directly to Ms. [redacted] in response to this complaint on 3/21/2018. We would like to add that as an alternative to providing the requested documents by email, she can mail a copy to:RISE[redacted]We look...
forward to assisting Ms. [redacted] with resolving this matter as soon as possible.Sincerely, RISE