protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 30, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 2, 2016. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 17, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 9, 2015. Please allow sufficient time for postal
delivery.
Navient is the worst company I have ever had the unpleasant experience of working with. After Sallie Mae split and became Navient and my loans switched to Navient, the due dates for my loans sporadically changed and I have spent hours, literally, on the phone trying to get it updated. At one point I even spoke with a manager, who had me wait 45 minutes on the phone while they "updated it on the spot," only to find that the dates were still incorrect for the next billing cycle. In addition, they also "lost" a payment one month. Every time I try to seek assistance, I talk with someone who can only repeat the same words and phrases that everyone else I talk to there says. I have yet to call and receive proper assistance. I've been calling to get the due dates corrected since early October, and have been told each month that changes would be effective the next month. It's been 3 months and nothing is fixed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
For the Business to tell me, "It is in the mail" is not a resolution. I stated what I need to resolve the complaint in the original complaint. That has not changed. I still have not received a written, legal document stating the legitimacy of Navient. Who are they?
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The loans were in deferment status and SHOULD NOT be showing as negative mark against me. All this bull about "Retroactive" deferment I think is against the law.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 26, 2014. Please allow sufficient time for postal delivery.
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 6, 2015. Please allow sufficient time for postal
delivery.
of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 28, 2016. Please allow sufficient time for postal
delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 2, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They sent me a letter out finally way way way too late, they don't even acknowledge that for an entire month I spoke to three different customer service reps who are guaranteed me I would have proper documentation. Each one was two weeks apart from the other and I made those extra contacts because nothing was coming by mail. The first contact I made was October 2 and I told him exactly what I needed they guaranteed I would have it in 7 to 10 days, 10 days later nothing came so I called and spoke to a different customer service rep, they guarantee that I would have it in 7 to 10 days again, they also acknowledged they saw my last request. then finally within a few days of my divorce trial when the cut off. Was upon me I called again begging and begging and begging for the paperwork that I needed by US mail only! I never ever got it until after the trial. Even the third wrap looked on my record of pause and noted that I made to prior tenants, they even solve the problem and did nothing about it. I stressed many times how extremely important it was for me to have these documents. It was a simple request.. The opposing lawyer and the court system would not take it electronically generated statements from the loan company navient.. it must be set up by US mail only! So after three attempts and then the cut off date I got screwed royally! I am now in talks with lawyers about this whole matter and we're going to find out what my options are against Navient... I don't know what kind of customer service they think they have, but if you go online and read all the templates about this particular loan servicer you'll be shocked I am not the only one that gets screwed over by this company! I absolutely do not except their letter that they sent me just only a few days ago now!
[redacted]
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 17, 2016. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 30, 2015. Please allow sufficient time for postal delivery.
A
representative from the Office of Customer Advocate contacted the customer by
telephone on...
June 22, 2016 and we are working with
the customer directly to resolve the issue.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on March 27, 2015 and resolved the
issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 2, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution is satisfactory to me.
Regards,
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 17, 2015. Please allow sufficient time for postal delivery.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on November 24, 2015 and resolved
the issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 9, 2015. Please allow sufficient time for postal
delivery.
Navient is the worst company I have ever had the unpleasant experience of working with. After Sallie Mae split and became Navient and my loans switched to Navient, the due dates for my loans sporadically changed and I have spent hours, literally, on the phone trying to get it updated. At one point I even spoke with a manager, who had me wait 45 minutes on the phone while they "updated it on the spot," only to find that the dates were still incorrect for the next billing cycle. In addition, they also "lost" a payment one month. Every time I try to seek assistance, I talk with someone who can only repeat the same words and phrases that everyone else I talk to there says. I have yet to call and receive proper assistance. I've been calling to get the due dates corrected since early October, and have been told each month that changes would be effective the next month. It's been 3 months and nothing is fixed.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on June 23, 2015 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
For the Business to tell me, "It is in the mail" is not a resolution. I stated what I need to resolve the complaint in the original complaint. That has not changed. I still have not received a written, legal document stating the legitimacy of Navient. Who are they?
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The loans were in deferment status and SHOULD NOT be showing as negative mark against me. All this bull about "Retroactive" deferment I think is against the law.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 26, 2014. Please allow sufficient time for postal delivery.
Thank you for
your message. In the...
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 6, 2015. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest...
of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 28, 2016. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 2, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They sent me a letter out finally way way way too late, they don't even acknowledge that for an entire month I spoke to three different customer service reps who are guaranteed me I would have proper documentation. Each one was two weeks apart from the other and I made those extra contacts because nothing was coming by mail. The first contact I made was October 2 and I told him exactly what I needed they guaranteed I would have it in 7 to 10 days, 10 days later nothing came so I called and spoke to a different customer service rep, they guarantee that I would have it in 7 to 10 days again, they also acknowledged they saw my last request. then finally within a few days of my divorce trial when the cut off. Was upon me I called again begging and begging and begging for the paperwork that I needed by US mail only! I never ever got it until after the trial. Even the third wrap looked on my record of pause and noted that I made to prior tenants, they even solve the problem and did nothing about it. I stressed many times how extremely important it was for me to have these documents. It was a simple request.. The opposing lawyer and the court system would not take it electronically generated statements from the loan company navient.. it must be set up by US mail only! So after three attempts and then the cut off date I got screwed royally! I am now in talks with lawyers about this whole matter and we're going to find out what my options are against Navient... I don't know what kind of customer service they think they have, but if you go online and read all the templates about this particular loan servicer you'll be shocked I am not the only one that gets screwed over by this company! I absolutely do not except their letter that they sent me just only a few days ago now!
[redacted]
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on September 21, 2016.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on September 21, 2015 and resolved
the issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 17, 2016. Please allow sufficient time for postal
delivery.