protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 30, 2015. Please allow sufficient time for postal delivery.
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on June 23, 2016 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10857683, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I am unemployed with NO INCOME. I am awaiting to go in front of a judge for my disability insurance. I have contacted Navient several times. I asked today not to contact me for my past due bill and they said they would wait 24 hours! !! Are you kidding me what is going to change in 24 hours?! NOTHING
Translate
Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
select
Desired Outcome:
Stop contacting me!! I'll contact you once my situation changes!
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 4, 2015. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 21, 2016. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 9, 2016. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 29, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.By letter from the Navient Office of Customer Advocate dated August 12, 2015, Mr. [redacted] stated that Navient "does not provide return envelopes with our billing statements." Unfortunately, Mr. [redacted]'s letter provided no information to us since that was the subject of my complaint. In assuming the loan servicing for this student loan, Navient changed the conditions for the loan that have been in effect since 2003. The previous loan servicing contractors, [redacted] Bank and [redacted]. division of the [redacted] Corporation, both provided a return envelope with each billing statement. Navient's policy of not providing a return envelope has shifted a portion of their administrative costs to the customer. This is an unusual and unfair business practice compared to any other account, mortgage, credit card, telephone or utility bill.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Their response merely prolongs and delays a quick and rightful abandonment of this claim of debt. Today will exhaust the Revdex.com response window while I wait for yet another empty claim letter in the mail? I require them to abandon this claim, as Sallie Mae has been provided all the evidence required for a reasonable resolution.Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
Navient continues to send false statements; on the day that a 300.00 check to them cleared, they stated that no payments have been made in 2016. At this juncture I am afraid that my 1098 E will be incorrect for taxes next year.
Translate
Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
select
Desired Outcome:
Navient will fix the billing issues and cease contacting me. Perhaps they can purchase software to track payments made to them.
Translate
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 13, 2016. Please allow sufficient time for postal delivery.
Ever since my student loans switched this company, I've had nothing but issues with them! I can't out them into deferment, I can barely log in and talking to customer support is a nightmare! This is the worst loan company ever and I fell really bad for anyone having to deal with them!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received any kind of mail from Navient. I still do not know what is going on with my case. The only correspondence from Navient that I received was by email on April 24th. That I will be receiving a letter. It has been almost two weeks. No letter what so ever. I have no idea what they proposed
Regards,
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 6, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a call from a representative on 01/12/16 (didn't note her name) and she told me that she'll review my account and see about lowering my monthly payment and get back to me. She hasn't. I got a call today 01/16/16 from another agent [redacted] I.D #[redacted] and she had no record of the call and my account is still the same as it was...worse actually due to late fees. It seems my account wasn't reviewed since the last notation was the one that prompted me to contact Revdex.com. I did make some payment today to lower my balance, nowhere near the balance of course but I'm afraid if they keep dragging this out (the chances of me suddenly coming into enough money to make those payments are nil and my response is still the same) a lot of damage will be done to my credit.
As for the mail that was supposedly sent on the 12th, I haven't received it but since my account does not reflect any of the changes I'd requested, I'll have to assume the issue wasn't resolved.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference I have attached the response that was mailed to me, with the customer's name removed in order to protect their confidentiality. A handful of things to note about this letter/response. I asked for my name to be "removed" the letter states "files updated." It does not state "removed." Also, the phone calls, several a day, have continued. The calls used to originate from the 2 numbers listed in the complaint, a third number, [redacted] is now calling. The only change that has happened is calls from a new number, along with calls from the old numbers. Either these people think that a Revdex.com complaint is a joke or they just do not care! Despite their response, they continue the harassment.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 13, 2016. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 21, 2016. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 30, 2015. Please allow sufficient time for postal delivery.
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on June 23, 2016 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10857683, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I am unemployed with NO INCOME. I am awaiting to go in front of a judge for my disability insurance. I have contacted Navient several times. I asked today not to contact me for my past due bill and they said they would wait 24 hours! !! Are you kidding me what is going to change in 24 hours?! NOTHING
Translate
Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
select
Desired Outcome:
Stop contacting me!! I'll contact you once my situation changes!
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 4, 2015. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 21, 2016. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 9, 2016. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 29, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.By letter from the Navient Office of Customer Advocate dated August 12, 2015, Mr. [redacted] stated that Navient "does not provide return envelopes with our billing statements." Unfortunately, Mr. [redacted]'s letter provided no information to us since that was the subject of my complaint. In assuming the loan servicing for this student loan, Navient changed the conditions for the loan that have been in effect since 2003. The previous loan servicing contractors, [redacted] Bank and [redacted]. division of the [redacted] Corporation, both provided a return envelope with each billing statement. Navient's policy of not providing a return envelope has shifted a portion of their administrative costs to the customer. This is an unusual and unfair business practice compared to any other account, mortgage, credit card, telephone or utility bill.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Their response merely prolongs and delays a quick and rightful abandonment of this claim of debt. Today will exhaust the Revdex.com response window while I wait for yet another empty claim letter in the mail? I require them to abandon this claim, as Sallie Mae has been provided all the evidence required for a reasonable resolution.Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
Navient continues to send false statements; on the day that a 300.00 check to them cleared, they stated that no payments have been made in 2016. At this juncture I am afraid that my 1098 E will be incorrect for taxes next year.
Translate
Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
select
Desired Outcome:
Navient will fix the billing issues and cease contacting me. Perhaps they can purchase software to track payments made to them.
Translate
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 13, 2016. Please allow sufficient time for postal delivery.
Ever since my student loans switched this company, I've had nothing but issues with them! I can't out them into deferment, I can barely log in and talking to customer support is a nightmare! This is the worst loan company ever and I fell really bad for anyone having to deal with them!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received any kind of mail from Navient. I still do not know what is going on with my case. The only correspondence from Navient that I received was by email on April 24th. That I will be receiving a letter. It has been almost two weeks. No letter what so ever. I have no idea what they proposed
Regards,
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 6, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a call from a representative on 01/12/16 (didn't note her name) and she told me that she'll review my account and see about lowering my monthly payment and get back to me. She hasn't. I got a call today 01/16/16 from another agent [redacted] I.D #[redacted] and she had no record of the call and my account is still the same as it was...worse actually due to late fees. It seems my account wasn't reviewed since the last notation was the one that prompted me to contact Revdex.com. I did make some payment today to lower my balance, nowhere near the balance of course but I'm afraid if they keep dragging this out (the chances of me suddenly coming into enough money to make those payments are nil and my response is still the same) a lot of damage will be done to my credit.
As for the mail that was supposedly sent on the 12th, I haven't received it but since my account does not reflect any of the changes I'd requested, I'll have to assume the issue wasn't resolved.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference I have attached the response that was mailed to me, with the customer's name removed in order to protect their confidentiality. A handful of things to note about this letter/response. I asked for my name to be "removed" the letter states "files updated." It does not state "removed." Also, the phone calls, several a day, have continued. The calls used to originate from the 2 numbers listed in the complaint, a third number, [redacted] is now calling. The only change that has happened is calls from a new number, along with calls from the old numbers. Either these people think that a Revdex.com complaint is a joke or they just do not care! Despite their response, they continue the harassment.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 13, 2016. Please allow sufficient time for
postal delivery.
A
representative from the Office of Customer Advocate contacted the customer by
telephone on June 16,...
2015, and we are working with the customer directly to
resolve the issue.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 21, 2016. Please allow sufficient time for postal delivery.
A representative from the Office of Customer Advocate contacted
the customer by telephone on May 24, 2016 and resolved the issue with...
the
customer.