Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hi,
I am not sure what it was that I accepted. Has this issue been resolved? I am currently still receiving mail from the fraud account as well as incorrect information on my current student loan repayment agreement. The name and date of birth and SSN is incorrect. This is not ok and I really hope that the Revdex.com can help me resolve this asap. Thank you.
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 16, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was a representative that called from Navient. He basically had an excuse for every fact that I pointed out to him. I had talked to 3 different people, each of them telling me something different. I feel this company is obviously doing things wrong considering the 2000+ complaints they have received. They sgould be ashamed of the type of service they have.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 10, 2015. Please allow sufficient time for
postal delivery.
Every single month I pay my bill from my second pay check of the month as my payment is due the 7th of the following month. For example, in February I submitted a payment on 2/26/2016 - the company kept my payment status in pending until yesterday 4/7/2016(my payment due date) therefore causing me to have to keep track of the money manually in order to make sure the payment is paid before anything else. Nearly two weeks pending?? that's setting the average person up for failure and potential late fees. I NEVER had issues with Sallie Mae when my loan was through them. Navient has been nothing but a hassle since day one.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 7, 2015. Please allow sufficient time for postal delivery.
125); font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-bidi-font-family: Calibri;">Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 14, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 6, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will not accept that formatted reply without any action confirmed or finished regarding my account. Once that tis done, which the company has guaranteed between 30 and 60 days.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 12, 2014. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 29, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I have been paying my student loan to this company since October of 2013 and I have not received a statement from this company yet. I made a complaint back in August of this year and Navient called me and they still have not sent me a statement. They are receiving a monthly payment from me, however they want me to go online to view my account. I feel like I am forced to go online and that is not what I want to do. I want to receive a statement so I can see what my remaining balance is with my loan. Currently right now I don't know my balance because I never receive a statement. Please help with this issue the last claim I submitted the ID number is [redacted] please help me get on top of this with this company. Navient is wrong and they feel like I am suppose to call the United States Postal Services to track my statements that is not the way it works. Navient told me that my statements are mailed out on the 13th of every month to me that sounds crazy because my payment is due on the 12th of the month. Please help me.
Translate
Desired Resolution / Outcome
Desired Resolution:
Contact by the business
select
Desired Outcome:
I need my statements mailed to me at my home!
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 21, 2016. Please allow sufficient time for
postal delivery.
Navients' website does not allow communication (there response, We are unable to respond to your message". there is no means to discuss issues without a telephone in this era of computers, and there is no one answering emails at advocate or corporate levels to assure quality of handling a loan. I am unemployed, barely surviving on disability supporting my daughter who is a victim of Human Trafficking (slavery in OUR USA), and have PTSD. I cannot keep fighting this battle to get a human to do their job. The website is a failure, but it supposedly is representing the US, so our country is worse off than most think if they cannot fix it after this many weeks. It is so wrong we are forced to deal with such incompetent companies that pride themselves are getting the dollar from the poor, and no other options available. It is worse the Revdex.com supports their mishandling of accounts.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 2, 2015. Please allow sufficient time for
postal delivery.
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 13, 2015. Please allow sufficient time for postal
delivery.
I've been on a payment repayment plan for two years never missed a payment and not in default try to set up a payment plan for the third year and they said since my finances don't make sense to them they won't allow that to happen so they want to take a third of my entire income to pay back their bills I'm gonna let my loans going to default and it's going to hit my credit but I will not give them another dime I refuse
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hi,
I am not sure what it was that I accepted. Has this issue been resolved? I am currently still receiving mail from the fraud account as well as incorrect information on my current student loan repayment agreement. The name and date of birth and SSN is incorrect. This is not ok and I really hope that the Revdex.com can help me resolve this asap. Thank you.
Thank you for
your message. In the...
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 16, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was a representative that called from Navient. He basically had an excuse for every fact that I pointed out to him. I had talked to 3 different people, each of them telling me something different. I feel this company is obviously doing things wrong considering the 2000+ complaints they have received. They sgould be ashamed of the type of service they have.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 10, 2015. Please allow sufficient time for
postal delivery.
Every single month I pay my bill from my second pay check of the month as my payment is due the 7th of the following month. For example, in February I submitted a payment on 2/26/2016 - the company kept my payment status in pending until yesterday 4/7/2016(my payment due date) therefore causing me to have to keep track of the money manually in order to make sure the payment is paid before anything else. Nearly two weeks pending?? that's setting the average person up for failure and potential late fees. I NEVER had issues with Sallie Mae when my loan was through them. Navient has been nothing but a hassle since day one.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 7, 2015. Please allow sufficient time for postal delivery.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on May 21, 2015 and resolved the
issue with the customer.
125); font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-bidi-font-family: Calibri;">Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 14, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 6, 2015. Please allow sufficient time for
postal delivery.
A representative from the Office of Customer Advocate...
contacted the customer by telephone on November 9, 2015 and resolved the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will not accept that formatted reply without any action confirmed or finished regarding my account. Once that tis done, which the company has guaranteed between 30 and 60 days.
Regards,
A
representative from the Office of Customer Advocate contacted the customer...
by
telephone on July 15, 2015, and we are working with the customer directly to
resolve the issue.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 12, 2014. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 29, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I have been paying my student loan to this company since October of 2013 and I have not received a statement from this company yet. I made a complaint back in August of this year and Navient called me and they still have not sent me a statement. They are receiving a monthly payment from me, however they want me to go online to view my account. I feel like I am forced to go online and that is not what I want to do. I want to receive a statement so I can see what my remaining balance is with my loan. Currently right now I don't know my balance because I never receive a statement. Please help with this issue the last claim I submitted the ID number is [redacted] please help me get on top of this with this company. Navient is wrong and they feel like I am suppose to call the United States Postal Services to track my statements that is not the way it works. Navient told me that my statements are mailed out on the 13th of every month to me that sounds crazy because my payment is due on the 12th of the month. Please help me.
Translate
Desired Resolution / Outcome
Desired Resolution:
Contact by the business
select
Desired Outcome:
I need my statements mailed to me at my home!
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 21, 2016. Please allow sufficient time for
postal delivery.
Navients' website does not allow communication (there response, We are unable to respond to your message". there is no means to discuss issues without a telephone in this era of computers, and there is no one answering emails at advocate or corporate levels to assure quality of handling a loan. I am unemployed, barely surviving on disability supporting my daughter who is a victim of Human Trafficking (slavery in OUR USA), and have PTSD. I cannot keep fighting this battle to get a human to do their job. The website is a failure, but it supposedly is representing the US, so our country is worse off than most think if they cannot fix it after this many weeks. It is so wrong we are forced to deal with such incompetent companies that pride themselves are getting the dollar from the poor, and no other options available. It is worse the Revdex.com supports their mishandling of accounts.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 2, 2015. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the...
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 13, 2015. Please allow sufficient time for postal
delivery.
I've been on a payment repayment plan for two years never missed a payment and not in default try to set up a payment plan for the third year and they said since my finances don't make sense to them they won't allow that to happen so they want to take a third of my entire income to pay back their bills I'm gonna let my loans going to default and it's going to hit my credit but I will not give them another dime I refuse