RockAuto

a+ seller

Totally satisfied. Great prices, great service, great shop. A pleasure to make business with.

I've ordered many parts for a few years now without a single problem so far. Couldn't ask for more.

good prices and quality parts

Great prices, great service great selection of parts for my various vehicles! Who could ask for anything more!

ordered part for my truck and opted for higher level shipping, 2 days later received part which worked great at 40% less than auto parts stores

I have been using rock auto for a few years now. there has been maybe 3 times when there was an issue with the parts that were delivered to me, always, rock auto took care of the issue to my satisfaction
the only issue is the fear of ordering the wrong part as descriptions seem to be from the parts mfg, a quick call to rock auto sorts it out
shipping is quick and affordable but it does take time, I often pre-order parts in anticipation of what I am going to need, I have sent some items back that I didn't need, they made it easy, use the mailing label from them as it will save you money
I maintain 2 vehicles of my own and then I service another 2 jeeps belonging to mail carriers

I am a seasoned restorer of classic cars and RockAuto is by far the best place to buy almost every auto part. Whenever I have a problem, which everyone will at some time due to many reasons, RockAuto has been more than friendly and they have bent over backwards to keep me happy. I'm so glad to know that their still exists, (hard to find in these days-and-times), a US company that has Customer Service & Value imbedded in their corporate culture. It's also refreshing to deal with their service providers because they truly seem happy. Thanks again RockAuto!

Great just had problems with returning parts!!

Rockauto don't returns easy.

This is my first purchase from Rock Auto. The site seems easy to use. Seems to have some problems with shipping from the same warehouse. Ordered 2 of the same item. One shows it from warehouse A and the other from warehouse B. Since I was in the parts distribution business and retail sale for many years I will be looking at the quality of the in house brands. Will need to receive my order before I can rate the business. Don't know why they ask for a review of service etc. I just placed my order???????

Worst customer service ever! We have always used RockAuto for car parts. They are fast and cheap. BUT, when you have a problem with the part because it comes in defective and leaks... Don't expect anything good to come from them! We had to drive an hour away to the BMW dealership to get a replacement part so we could get back on the road. RockAuto's solution to the problem was mail back the defective part, then they will ship out another one (that may or may not leak again?!) and wait for it to come in to fix the car. So is that another 6-10 days without a vehicle? I don't think so. I called to explain I was mailing the defective part back and wanted a credit. They refused and instead are shipping us another replacement, that we no longer need! I will NEVER use RockAuto again. What a disappointing way to do business. Shame on them.

I ordered parts from RockAuto and got 2 broken tie rod assemblies. Both parts I ordered were broke!!!! They sent us a return label and assured us that they would inspect the replacement parts before shipment. When I opened the first new part the boot was almost torn off. They did a great job not looking at these parts. In the end I will get my $ back but something that should have taken a week to fix has now been strung out to two and I still have to wait for the parts to arrive back at RockAuto to get a refund so I can get parts at Auto Zone. NEVER AGAIN

I purchased 2 tie rod ends from the description listed in the Rock Auto online catalog. When I received the items I discovered they were not tie rod ends but inner tie rods. The wrong parts I needed to repair my 1994 Nissan Sentra XE. RockAuto order [redacted]

I called the Rock Auto service number listed on the packing sheet. [redacted] answered my call. I explained to [redacted] the problem I was having, requesting that I be allowed to return the 2 inner tie rods and get the proper parts, 2 tie rod ends.

[redacted] stated he could only refund me for the parts but I would have to pay for the cost of shipping back the wrong parts. I asked even if Rock Auto catalog listing is wrong? [redacted] stated yes.

I asked [redacted] how about if I purchase the proper part, pay for the shipping and any difference in costs vs the returned parts and Rock Auto pay to ship the wrong parts back. [redacted] said no he was not allowed to do that.

I asked to speak to [redacted] supervisor. [redacted] told me he didn't have a supervisor. He was the decision maker. After numerous requests to speak to a supervisor, [redacted] shipped my call to [redacted].

[redacted] wasn't a supervisor, gave me the same response as [redacted]. I then asked to speak to [redacted] supervisor. [redacted] advised he didn't have a supervisor. I then requested the owner of Rock Auto's name and number. [redacted] refused to tell me who the owner was or give me his number. [redacted] advised me this isn't something the owner would be concerned with!

[redacted] ended my call without assisting me with my problem.

I am requesting a full refund $17.08 for the wrong parts I have received from Rock auto Parts. My attempts to resolve this issue with service representatives at Rock Auto have failed.

This company has the worst delivery status I have ever seen. I ordered on the 12th, It went from IN. to Ill. and it sits there 4 days. Whats with that????????????? Wondering if it will EVER make it to Arizona

After waiting a week to get the part I ordered, I opened the box to find a completely different part. The pic and description on the parts catalog were right and the part I received had that part number on it, but it was not that part. The most aggravating thing was the option to report the problem. They have a webpage with a couple of questions that make it seem they think their customers are is and one line to describe the issue. When you submit your answers you get a response that says they will take 48 hours to review it. The small savings was not worth it, will not use them again.

Guy was very rude paid extra for 2 day shipping I didn't get my part in 2 days all the guy can say is we stick by fedex

Just a heads up to customers of this business. When and if you need to return a product for any reason, you will only receive "store credit" unless you can find the option on the website to get your credit card refunded, your money goes to this "store credit" option automatically. Which DOES expire! And when you purchase new product, there is not an automatic application of said credit. So you loose your money and they re- sell the product and get paid twice. Smart of them don't you think?

I have been shopping with rockauto since late 2013 and have since ordered thousands of dollars worth of parts. They have a great selection of items at great prices but their return policy is awful. They require you to pay for the shipping to send it back costing you even more money and time because they sent you a defective part instead of offering a free shipping label. The customer service would not let me speak to a supervisor instead he just ignored my request. What a way to lose a loyal customer over a 30 dollar part. I would recommend you use them as a way to get part numbers to search for in google. You can usually find them about 5 to 10 dollars cheaper with free shipping on amazon with a no questions asked return policy.

Review: !)/7/1 I ordered 2 body repair panels for a Jeep wrangler (#[redacted]) One panel for damage under drivers side door and second panel for behind the door. I saw pictures on line and called that day to confirm these were parts needed. Rock Auto confirmed and I placed the order.

The parts arrived, and I had 2 of the rear Quarter panels. I called and was told and with a follow up by E-mail the supplier had recently changed part numbers and the number they had were different, but for the same part. They suggested I sell the extra part locally as shipping was 200. dollars.

I requested they send, at no cost to me, the part I needed. CS said they would return the cost of the extra part, that was the best they could do. When I called on 10/22 I was told the part I requested was no longer available. I asked for e-mail responses, it is all on file. I get a different answer , depending on who I e-mail or call.Desired Settlement: I want them to send the part I ordered, in the on line catalog. Sorry the supplier changed the numbers, but if I cannot get both I cannot use either, they join together. I do not believe the person I spoke to was so untrained that he could not look at the picture and see they were the same thing, the 2 parts go together.

Business

Response:

We communicated

with the customer after his Revdex.com submission. We

explained we do not have the quarter panel he needs in stock. He

indicated he found what he needs locally and he will use the

remaining part. Since he will use one part and we have already

refunded him for the incorrect part, we consider this resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Which would not have happened without Revdex.com involvement.Thank you,