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RockAuto Reviews (2330)

Ordered six different parts, they shipped them from six different locations and charged for shipping six times. Cost more than buying local. I'll never buy from them again. Buyer Beware.

Good company to do business with.

Review: I recently purchased a power steering pump and did not have a chance to put it on right away. When I did it leaked all over the place. It ruined my alternator and power steering belts too. At this point I had no choice but to purchase a new pump locally. When it came time to return the pump to Rock Auto they told me I could only replace it with another pump. When I protested they said that they would break their rule and give me a store credit. I don’t want a store credit I want a refund. I’m not even asking them to pay for the belts that got ruined or the cost to have my mechanic put the 2nd pump on, or compensate me for the frustration of having to get another pump and go back to my mechanic. So watch out everyone!!!!! Order number [redacted]Desired Settlement: Full refund to my credit card when I return defective item.

Business

Response:

Like other retailers of

branded products, RockAuto does not offer any product warranty of our

own--we honor the warranty provided by the manufacturer of the

product. As our Policies

page explains, warranties offer only replacement of the defective

part with another part: no cash refunds and no

reimbursement of labor costs, shipping costs or other

expenses. By offering store credit upon return of the defective part,

we offered a one-time exception in an attempt to allow the customer

the option of replacing the pump locally and purchasing other parts

he may need.

Since this offer was

declined, the customer can still replace the part under the regular

part-for-part replacement warranty. To do so, he can use the return

instructions we emailed him. (Alternatively, he can place a new order

for the SAME part number and brand, then set up a Defective return on

the NEW

order number using the Order

Status and Returns link and return the old part for a refund on

the new order. Although manufacturers' warranties do not cover

shipping costs, RockAuto will refund up to the cost of outbound

Ground shipping costs for the same part on the new order.) No

alternative refund will be issued.

Consumer

Response:

I've dealt with Rock Auto for over four years and have been extremely satisfied every time I buy anything. Their service is top notch, the parts are as described, and everything arrives in perfect condition. I have recommended Rock Auto to most of my friends and relatives. The prices CANNOT be beat anywhere!

Ordering couldn't have been easier and the parts fit and
work perfectly.Thanks Rock Auto.

A great online retailer.Rock Auto has a great selection of auto parts for just about all makes & models-Plus some of the LOWEST prices online.

I love rockauto.com I've ordered from them more times than I can count but I've only received one bad part and only 2 wrong parts. But compared to the literally countless Times I've ordered from them, that's outstanding in my book. I recommend this website to friends all the time

Rock auto is **

Never a problem, always the right parts and in a very timely manner.

Waited 3 days for part to not work. Have to wait another week to have the part reshipped. Worst company Ever. Don't waster your time here, pay the extra money for the correct part and a working part. Very disappointed.

Great service.

Great prices and fast shipping. Much better for diy!

I have ordered various parts for my 2002 Grand Am and Everything has been Perfect and the ordering process is painless. I highly recomend Rock Auto for any auto parts someone may need. Also prices are much lower than I can get elsewhere for the same part. Often times a part will be at least $50 to $75 dollars, or MORE, CHEAPER than the local parts store, even with shipping included!!
I have four vehicles to keep running so I will be buying what I need from Rock Auto to kep the rattle traps running.

Shop around on the web a few hours until I found this store, their prices were an average of 4.00 dollars per unit cheaper for the same product than other stores I saw on the web including E-bay, when I was 16 units that results in a great savings. I order them after business hours on a Friday night and they were here within 2 days after my pay pal funds were sent. Excellent service and money saving products what's not to like about this Business... Thank you Rock Auto for a smooth transaction...

Great service, great parts selection, great prices. Customer service is very helpful in the rare instance (one part of several dozen ordered) where a mistake was made.

I have been getting parts for RockAuto for many years. I always had good relations with them. When I had a part to return, no problem. If I had a question about a part, they were there to help me out.

RockAuto is amazing! I don't have a frequent need for parts but I have been fully satisfied with the availability of exactly what I'm looking for on the few occasions I have had need. The website is direct and to the point, find what you need and order it, I love it!

I've never had a problem with RockAuto. I have received a defective electric part but had no problem getting it replaced with fast friendly service.

I have had no problems with Rock Auto am very satified

Extremely happy with all my orders so far.

Shipping was very fast.

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Description: Auto Parts & Supplies - New, Mail Order & Catalog Shopping, Automotive Parts and Accessories Stores (NAICS: 441310)

Address: Madison, Texas, United States, 53719-1012

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