RockAuto

Good supply of Parts, always reasonably priced. Delivery to Britain is not to slow,Would recommend to friends

Review: They have refused to refund me a core charge even after I sent the item back to them. They say the item is unusable and I am in agreement with them. That is the whole purpose of me having to buy a new one. It is an unethical way for them to collect large sums of moneys from customers with the promise of a return when there is never going to be one issued. Customers do not but new car parts if the old ones are still useable therefore Rock autos claim of a core charge is invalid because they never had any intention of refunding that money to me. I was cheated out of an additional $100.00 because of this.Desired Settlement: Refund me my $100 core charge.

Business

Response:

This customer purchased a crankshaft

from RockAuto. Some parts we sell, like this crankshaft, are

remanufactured and have core charges associated with them. The core

charge is a deposit that the manufacturer charges us, and which we

pass on to the customer, to encourage the return of old parts to be

remanufactured. Customers pay the core charge when they place their

order. If the core is returned to the manufacturer and is in

rebuildable condition, then core charge is refunded to the

customer, the manufacturer rebuilds the part, and the part is resold.

As our FAQ page states, “Cores must be complete, rebuildable,

fit the same vehicle application and be returned in the box the

remanufactured part came in...Obviously,

the core won't be working well (or you wouldn't have replaced it) but

it can't be smashed, rusted solid, or

otherwise unusable

(http://www.rockauto.com/lang/en/policy.html#Cores).”

When

our manufacturer received this customer's core, they found that it

was

not able to be rebuilt because there was a damaged keyway. Thus, the

core could not be rebuilt and resold, and no core credit could be

provided. We contacted the customer to inform him that the core was

unable to be rebuilt and asked if he would like to have the core

returned to him. We explained that as an exception to our policy

(which states that the customer is responsible for the return cost of

cores) we covered the cost of returning the core to our manufacturer,

so if the customer wanted the core back he could pay to have it

shipped back to him. The customer replied with a lewd response that

indicated that he did not wish to have the core returned back to him.

In accordance with the customer's preference, we did not return the

core to the customer.

To clarify, we

do not expect cores to be in working condition, but they do – as

our FAQ page states- need to be in rebuildable condition and this

customer's core did not meet this criterion. We do not, as the

customer indicates, promise or guarantee that the core refund will be

issued, and we publicly inform our customers that cores need to be

rebuildable in order to be refunded. It is rare that a core is not

rebuildable, but in this case it was not able to be rebuilt. We have

gone beyond our usual policy and covered the cost of returning the

customer's core. No refund will be issued to the customer,

considering RockAuto has abided by a standard core return policy and

has already payed for the customer's return shipping costs.

I was referred by a Auto Parts shop and I've been a repeat customer since. The prices are far better than most,customer service is on point, shipping beats my anticipation and overall a more than satisfactory experience.
Keep 'Rocking' Rock Auto Parts.

I have purchased auto parts from Rock Auto in the past. Everything seems to be straightforward and they aim to provide good customer service.

I love this site. The prices are so much cheaper than the auto parts stores in my area. I will definitely recommended RockAuto to anyone who is needing to buy auto parts.

Excellent as always. This is my first site for parts for my vehicles or others asking for help. I also really like my neighborhood NAPA store but in this case the IAC valve was about 60% less and a substantial savings. I appreciate RockAuto as a family owned business. Thanks for being here.

Likes: Vast product selection and prices of products, easy to use web site.
Dislikes: Very stingy with discounts-only ever give extra 5% off.
Shipping policies-Never give free shipping, no matter how much $
customers spend.

I have made several purchases through RockAuto and have found the company to be very professional, courteous, and to provide excellent, fast service. I highly recommend them for any online auto part purchases!

Always a pleasure dealing with Rock Auto. The one time I had to contact customer service about a problem it was quickly resolved to my complete satisfaction.

I have ordered parts from RockAuto for around 10 years now. They have alwayes had the best parts for the best prices. I recommend them to others quite often. My experience with RockAuto is so good that I wish I had the same experience with others I have had to order from.
With kindest regards and greatest respect.

I love RA they carry more product than any competition and they're delivery times are always faster than I ever expect, I will be they're customer for life and recommend them to everyone.

shipping is too darn high but service is always great and the catalogue is accurate and easy to use.

RockAuto is great I can always count on getting whatever we need at a very good price. It's the first place I look and usually the last because I almost always go back to RockAuto to place my order. We work on some pretty unusual rigs and no matter what it is you always come though for me. Thanks RockAuto your the best.

Feliz con mis espirales ( resortes ) muy facil comprar facil de encontrar un repuesto buenas alternativas envio rapido facil de pagar. Muy contento.
MUCHAS GRACIAS.

RockAuto parts are top quality and prices are very reasonable. I just paid half as much through RockAuto (including shipping)than a local parts store charges.

always easy to find what you want very easy to navigate.

Our first order they shipped a broken headlamp. In order to send it back we had to drive 40 min. to a Fed Ex store. We tried customer service again and they told us they couldn't help because they were only the answering service. No customer service and poor products.

Great online service. RockAuto has the best online catalog and shopping cart that I have ever used! If you do have a problem (rarely), customer service will resolve your problem same day (even by email). Just a great company to deal with.

RockAuto is the best place for parts period. I've shopped everywhere and found RockAuto is the easiest and best priced when it comes to auto parts. Their website is easy to use and check out with Paypal is a plus.

Great pricing, great service, excellent parts availability. YOU GUYS ROCK!