RockAuto

I have ordered several times from this company and am very pleased with their attention to detail, great customer service and variety of parts options. If I do have any problems they get on the situation and correct it. It is a pleasure to know this company really values the customer and they live superb CS every day. Thankyou so much, keep up the great work.
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This is my third purchase in a year from RockAuto.com and products have been very economical, reliable, and the shipping was very fast. Website gives accurate info to make the ordering simple.

Excellent company to do business with, should be more like it. Really have nothing negative to say at all.

great prices fast shipping, dealer wanted 170.00 for it. Got it thru Rock Auto for less then 60.00 delivered. The part fix great.

Very hard to place order on smart phone. Price, products tops

I have placed and received several orders with RockAuto and it has been complete satisfaction!

Rockauto supplied me with new brake shoes in May 2015, that had severe cracks and lifting of the linings, brand name being Centric. As I had them shipped to UK, they insist I return at my expense for refund. As this will cost more than the items are worth, then reshipping and repeat import fees, it makes me wonder if this was their way of disposing of known faulty items to UK customers, with little chance of return. Wouldn't recommend them. Anyone fitting such items could have risked death, and Rockauto a Corporate Manslaughter charge.

A wonderful company that I use weekly. Shipments are on time and the products are as advertised.

Good and timely delivery. I have always been happy with Rockauto's service. I highly recommend them.

I received the parts I ordered at a very resonable price couldn't ask for more. I have another order in the making the discount code will come in very handy. Thank you

Review: I needed a driver's side window regulator and motor assembly. The parts on Rockauto were listed left or right not driver's side and passenger side, s0 I spoke with someone from Rockauto.com and told him I needed the driver's side parts, and asked the employee how do you determine whether this is the right side or left side of the car? The employee said if you are standing outside the car, facing the front of the car, the driver's side would be on the right side. And if you are in the car or to the back of the car, the driver's side would be the left side. The answer was confusing. So he went to the website and looked up a part number which he emailed to me. I ordered the part. My order number was [redacted]. When the part arrived, it was the wrong side...the passenger side. I called Rockauto and they gave me a return slip. I sent it back to them in the inner box on which was printed the manufacturer's label. Rockauto said they could not accept the return because the manufacturer's label was covered by tape from the postal worker who was taping up the flimsy box. I could not send it back in the outer box because that was a much bigger box with other parts inside. Because of this, Rockauto is refusing to refund any of my money. They said they can only send me back the part (the wrong one) if I am willing to pay shipping, or if not, after 30 days, they will throw it away. They said the only way I can get the correct part is to make another order, and pay for it, but they can't exchange it.Desired Settlement: I want a refund for the part I sent back, or the correct part sent to me at no additional charge.

Business

Response:

As our FAQ

page explains, the side is determined as if you are sitting in

the vehicle. We also include an image to help customers order

correctly. We're sorry if the customer was confused, but he ordered

and we shipped him the passenger side part.

When he returned the part he did not

return it in a shipping box as #4 in our return instructions asks

customers to do: “Put the part boxes in a shipping box - returns

sent in just the manufacturer's packaging may not be refundable if

the original box is damaged in shipping.” If the box used to

ship it to the customer was too large, the customer could have used

another shipping box. The manufacture's box can not be resold due to

USPS labels covering the manufacture's part information on the box,

so the customer can either have the part returned to him at his

expense or we can dispose of the part. Since the customer ordered

incorrectly and then did not follow our return instructions, no

refund will be issued for this part. If the customer needs another

part, he can place a new order for the part through the site.

Consumer

Response:

I am very happy and would use rock auto again. I would likely recommend rock auto

My order was received in a timely manner. The product I ordered was exactly as the original. I will be reordering from this company again.

I have bought parts from RockAuto several times. I have always been pleased with the service. I like their pulldown on parts by vehicle year, and I especially like how they list different manufacturers for the parts.. I can (generally) discriminate between good/better/best parts.

I love rock auto

always have had good luck with both parts and service

Great prices and fast shipping!

have very good service from this company recommend it to anyone

RockAuto.com is AWESOME. Much better prices than in stores, very fast delivery, and excellent quality products.

EXCELENTE SERVICIO