RockAuto

Excellent company serious and professional, fast shipping. Highly recommended it. Im working on my 1978 305 Chevrolet engine won't go anywhere else to get parts.

Over the past year I have been very impressed with the level of service and variety of parts for so many vehicles, newer and my old fleet. And being in Canada I feel comfortable ordering from Rockauto with complete confidence. Thanks

Great products at low prices...

RockAuto have the right parts at the right price!

Good prices and good availability of quality parts

RockAuto consistently exceeds my expectations. The shipping is very prompt and packages frequently arrive faster than I am expecting them to. The prices are very good, sometimes beating the local stores by more than 50% even with shipping. They also frequently have parts that no one else carries.

Very Good experience With this company. Very good prices and very fast shipping.Will do business with them in the future.

All went well...

Love This Place????????????????????????????????????????

I would like to thank RockAuto for their prompt and money saving sales to me. I ordered a small part for my Jeep, and it was $50.00 savings than ordering from a dealer. I have a neighbor who also has a Jeep, He told me about this company, and I ordered the part I needed. I paid the price asked and it was delivered as promised, in 3-4 days. The Big Plus, it was the correct part, to fit my Jeep, not some It might fit , or cut to fit part. Thanks, this is a Rock Solid company, I'll tell everyone who asks, where I got my part, Only at RockAuto.

Good products at great prices, I've dealt with them many times and have always been completely satisfied !

Always reliable and dependable. Reasonably competitive rates and a wide selection of choices and alternatives.

Bought some part for my old Ford that are hard to find locally. Prices was half or less of what local parts stores wanted. The parts were shipped quickly. I like that you can see what is in stock and don't have to worry if they may be on back order. Also like the fact that they give you several choices to choose from and they carry most any part you can think of.

Purchased a $68 Bosal exhaust pipe that had a clearly defective weld on the flange that meets the muffler. Would not fit vehicle without extensive modification costing me about $120. Rockauto would take the part back but not refund the $32 shipping. Getting it back to them would require driving 70 miles roundtrip to the only Fedex location in area. While my car is inoperable. Worst car part purchase I've made.

I recently placed an order with your company and it will be the last. Your customer service department is a joke. The issue I have is I paid for overnight shipping and its not being delivered on the guaranteed time. They are suppose to be delivered today but FedEx said they aren't in the state and wont be. I paid almost $100 in shipping and its coming the same time as it would have for basic shipping. I want the difference in shipping. I paid for 24 hour delivery and I'm not getting it. Customer service said that you do not buy insurance for their packages. I call bull on that, what I'm assuming and until proven otherwise will assume that there is insurance on the shipments, especially the size of this company. This leaves two options either you are correct in not buying insurance,but I doubt it or you are collecting the insurance and just making money off your customers. I did not request my money being returned, all I want is compensation for the difference in the shipping as a credit that will still be used with your company, but apparently $80 is worth losing a customer who has been loyal and spent alot of money with this company. It's not even about the money it's principle that you said it would be delivered on this day and it isn't. Your agents said that I was FedEx's issue and rockauto js not responsible, but with that said...if you went into a store and purchased a defective radio, would you not assume the company will take responsibility for the incident no matter how out of their control it is to provide excellent customer service and replace the device and not use the excuse of its the company's fault who designed it. Of course they would just either swap the defective product for another or they would get a refund. Why am I not being compensated for your failure to have my parts at my house on the appointed time. Again I would be happy with a gift certificate to use with this company but I'm not going to stand for my money being taken with expectation of delivery on a certain day and it not happen. If I wanted the parts on Monday then I would have chosen the least costly shipping option and not spend just as much money on my shipping as my products. This is not an unreasonable request

On May 22, 2015, I was interested in purchasing brake rotors for my car that are made in the USA. RockAuto's website does not list this the country of origin. I emailed customer service and asked for them to look up the country of origin. Mark S. from RockAuto responded, explaining the global automotive market is too complex to find this out. I responded stating it is a federal requirement for all imported merchandise to bear a label stating the country of origin which can be found on the outside of the box. Instead of researching for me, RockAuto refused. They told me this was impossible because they don't stock parts at their Wisconsin headquarters and could not find out where exactly these parts are located. F grade for customer service.

This company has terrible customer service and deceptive practices. I bought parts that were advertised to fit my cars and paid for shipping. They came from two different locations with separate shipping charges for each one. Three of the parts didn't fit and they sent me a return shipping label for the three parts and told me I would receive a refund for the parts and the shipping charges. After I sent the parts back they charged me shipping charges for two of the three parts. After many e-mails I was told the return was only authorized for one part. For the others I needed to send pictures of the parts showing that they didn't fit. One was an air filter that was in an old box that had the part number crossed out and a different one written in. They would not refund the return shipping charges. I will not do business with a company like this.

I trusted Rock Auto and paid for my order before I received it but, they won't trust me to return a defective part until I return the defective part first. this is a one way street. I have no confindence in this company. I an just as trust worthy as they are.

I ordered tie rod ends for my vehicle. One was missing a locknut. I was given instructions to return the part and I would be sent a replacement. I received the replacement and it was still missing the locknut. Are you serious? 10 days after my order which I paid for next day shipping and still the same missing part? Now I'm told they have to give me a refund because they had some bad stock. Terrible experience!

Review: Approximately two months ago, I ordered a replacement clutch from Rock Auto. I then gave this part to a mechanic to install in my car. I did this in an attempt to save money, as the mechanic had told me that any replacement part that he ordered would be more expensive. A short time after the clutch was installed in my car, it was determined to be faulty. The mechanic determined that the part was defective and failed through no fault of my own. I had spoken with a customer representative at Rock Auto, and she had informed me that if I were to have the clutch uninstalled from my car, that I would be given a full refund, minus the cost of shipping and handling. After being told this, I spoke with the mechanic and agreed to have him order a new clutch to put in my car, instead of me giving him a new part to install. I did this because the mechanic promised to warranty the entire job, due to the fact that he ordered the part and was responsible for its success or failure. The day after I received my car from the shop, I contacted Rock Auto with the intent of returning the faulty product for a refund. They then informed me that, due to their warranty policy with the manufacturer, they would only offer me a direct replacement for this part, and they could not refund my money after more than 30 days. After arguing with the different representatives, they informed me that the best that they could offer me was store credit for the amount of the part. This was obviously very different from what I had been told only a couple of weeks earlier. I have no desire to receive store credit, as I will never be purchasing from this company ever again. I spoke with several different customer service representatives, and even one of their supervisors, and received help from no one. They were incredibly difficult and refused to budge at all on this issue. I explained to them that all I wanted was my money back. I originally paid the mechanic 700 dollars to install the part, plus the cost of the part itself, which was about 300 dollars. After agreeing to have a different clutch installed, I had to pay another 550 dollars. The mechanic agreed to give me a break on the labor because I had to have this job done again. I have already spent over 1500 dollars on this job, and would just like to get a little bit back so it is not a complete waste.Desired Settlement: I would like my money back.

Business

Response:

We are very sorry this customer

experienced trouble with the clutch he ordered from RockAuto.

RockAuto has a 30-day return policy, during which a part can be

returned for any reason, as long as it is uninstalled, unmodified and

the original manufacturer's part box can be returned. Like other

retailers of branded products, RockAuto does not offer any product

warranty of our own; we honor the warranty provided by the

manufacturer of the product, as stated here in our warranty policy:

http://www.rockauto.com/docs/warranty.php.

If a part fails or is deemed defective

after this 30-day return policy, it is covered under the

manufacturer's warranty. When he called on November 18, 2013 with the

diagnosis that the throw out bearing on the clutch was deemed faulty

by his mechanic, our female representative offered him two options

for a warranty replacement return: 1) Return the part, pass along the

tracking number to us and as soon as we see in the tracking that the

part is on the way back, we will re-ship the new part or 2) Place a

new order for the same part, receive it, install it, make sure

nothing is wrong with it, and then contact us for return instructions

to return the failed part. Upon our warehouse's receipt of the failed

part, we refund the entire cost of the new order. At no point was

this customer told that he would receive a full refund minus the cost

of shipping and handling, unless he is confusing option 2 with the

possibility of a refund upon return of the failed clutch.

Our representative recalled that the

customer seemed hesitant to replace his clutch with another of the

same brand and part number, but at that point, she reassured him that

this issue was the only of its kind that any customer had

experienced, and we sell several of this part number per month.

When the customer called us again on

December 5, 2013, requesting a return for a full refund, we again

reiterated our warranty policy and the two replacement return options

available to him and even offered an exception to our warranty policy

– a return for a store credit refund.

We apologize sincerely for the

inconvenience that he has experienced with this part and for the

admittedly quite high labor costs he had to pay. Per our warranty

policy, “warranties offer only replacement of the defective part

with another part: no cash refunds and no reimbursement of labor

costs, shipping costs or other expenses.”

If he wishes, he may find that paying

for a new part and then returning the old would be in his best

interest, as he could then re-sell the new part. Otherwise, if he is

interested in the store credit refund, we would be willing to

facilitate that exception to our warranty policy. At this point, we

have received no parts back from the customer, so we are unable to

refund him any money, in store credit or otherwise. We encourage him

to contact us directly at [redacted], to determine how

to proceed – to follow one of the two warranty return options or

return the clutch for a store credit refund.

Business

Response:

We are sorry that this customer

experienced issues with the part he received. However, per our

warranty policy, “warranties offer only replacement of the

defective part with another part: no cash refunds and no

reimbursement of labor costs, shipping costs or other expenses.”

We are unable to allow a return of this

part for a refund back to his original method of payment at this

point, as it is well outside our 30-day return policy. Additionally, the offer of returning the part for a refund was never extended to the customer, so it is unreasonable to expect our business to breach both our return and our warranty policies to allow a return for a refund. However, if he

is interested in a store credit refund, we would be willing to

facilitate that exception to our warranty policy. At this point, we

have received no parts back from the customer, so we are unable to

refund him any money, in store credit or otherwise. We encourage him

to contact us directly at [redacted], to determine how

to proceed – to follow one of the two warranty return options or

return the clutch for a store credit refund.

Consumer

Response: