RockAuto

Review: I purchased Rotors from Rock Auto for my 2009 Corolla. After 2 Months one of the Rotors was diagnosed by the local Dealer as Warped.

I have contacted Rock Auto and there solutions are not acceptable. They sold me a defective product and all I am asking is to replace it or refund

me my money so I can go somewhere else. They have offered the following:

1. Place a new order for the same part number. Once the replacement has been received

and installed, contact us for return instructions and send back the part that failed. The

manufacturer does not include shipping charges, however, because RockAuto values our

customers, we will issue a refund for the cost of the new order (cost of the part and

outbound ground shipping). We ask that you be responsible for returning the part to our

warehouse.

2. Send back the part that failed without placing a new order. We ask that you be

responsible for returning the part to our warehouse. Once we have a tracking number

showing the part is on the way back to the warehouse, we will reship you a new part at no

additional cost.

3. You can place a new order for the same part number. Once the replacement has been received

and installed, contact us for return instructions so you can send back the part that failed. Please note that the manufacturer's warranty does not cover shipping charges, so the customer is responsible for return shipping costs. However, RockAuto values you as a customer, so we will issue a refund for the cost of the new order (including the cost of the part and the outbound ground shipping). If you choose this option, you do not have to reply to this email right now. The next time you'd contact us is when you're ready to send back the defective part.

We will not be able to issue credit for the part until we receive the return.

In each scenario the consumer/customer is expected to have out of pocket expenses. This should not be. I paid for the part and shipping the first time.

Why should I have to pay anything for a defective product? I feel they ought to ship me a new part and then I would be more than willing to ship back

there Rotor with a prepaid UPS number for pickup. This is in my opinion fair.

if there are doubts of the defective Rotor I have given them the name of the dealer and phone number to support the defective part.

What shouldnt they stand behind there products and replace them. This part has a 3 yr , 36000 mile warranty. I am not asking for anything that is not reasonable.

Also, it appears on the Revdex.com website they have had this issue before with warranties. Please make sure this complaint also is listed with ALL o f the others.

Thank you for all of your efforts.

[redacted]Desired Settlement: Replacement part plus shipping or refund in full

Business

Response:

We are very sorry this customer

experienced difficulties with the rotors he purchased. RockAuto has a

30-day return policy in which parts can be returned for any reason.

If issues occur beyond those 30 days, the parts are covered under the

manufacturer's warranty. In order to process a warranty return and

ship out a new part, we must receive notification that the part is on

its way back to our warehouse or has already been returned, either

via the tracking number associated with the return or from the

warehouse returns department itself. This verification is required to

ensure the part gets back to the manufacturer for inspection and

testing, to prevent future defects.

Because the customer has already

received one shipping service, we ask that he pay for a

total of one service. The shipping service he pays to ship back the

part is repaid by our warehouse shipping out a new part free of

charge. In the other option, the service he pays to ship the part

back is refunded by us, along with the cost of the new part. The net

price paid is for only one shipping service, the very first one the

customer receives. We hope this makes sense to him, and that he will

return his rotors under warranty, so that we can get him some new

ones as soon as possible!

Business

Response:

We apologize for the delay in resolving the customer's complaint. We have set up return for both rotors he says he has had trouble with, and we have emailed him return instructions for both. We have generated him two, prepaid FedEx return labels, so he can return the parts free of charge. The two refunds, of $35.89 and $25.99, respectively, will be issued back to the MasterCard(s) he used to place the orders within 5 business days of our warehouse receiving the under-warranty parts. He will be emailed automatically when this refund is posted to his account.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

If this actually occurs I will be satisfied. The other problem is I have to drop the packages off and my work hours are not in conjunction with FedEx location hours. I will have to leave work early to drop them off. Originally I paid to have them dropped off to my home. It would have been better and more appropriate to have a pick up.I am willing to work with Rock Auto to return the defective parts to finally resolve this.I will report back if this goes through as the describe.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Recently, I bought two brand new control arms that turned out to be defective, so I shipped it back to RockAuto and received a full refund. I ordered two brand new control arms a second time which also turned out to be defective and I shipped it back to RockAuto and only received half of the refund. Then, I decided to change to a different product brand name, the products turned out fine but I didn't receive a full refund from the previous purchase. RockAuto only credited me for half of what I ordered. I called customer service and they claimed there was only one item in the box but I know for sure I placed two items in the box so they cheated me out of my money.Desired Settlement: I would like a to receive a full refund from the order I had placed a second time.

Business

Response:

We are very sorry if one of this customer's returned control arms was lost in transit. Our warehouse confirmed it only received one control arm back from this customer. If the customer has the tracking number for the shipment he sent back to our warehouse, we strongly encourage that he pass it along, so we can determine whether the second control arm was lost in transit. We will await his email with the tracking number for the return package. This email can be sent directly to [redacted].

Consumer

Response:

I have emailed them the tracking number. However the issue is not resolved. Their workers should know better that 2 parts in one box would weigh and look different. I will send you also the tracking number for my package I shipped. Note, they said they didn't get a tracking number from me. Before I reported to Revdex.com I told a worker the same exact number. I do not know what they did with the tracking number.

Review: I ordered some coil springs from Rock Auto for my son in law for Christmas. I placed the order on Dec. 16th, I chose ground shipping which stated that the part would be delivered to my home by Christmas Eve. I received a confirmation email stating the order had been shipped and would be delivered by Dec. 24th. On Dec. 19th I received another email stating that the part had been shipped out again. To my confusion I called and spoke to them and they said that in fact the order had been shipped out on the 19th instead of the original ship date and that I would receive the package on Dec. 26th the day after Christmas. Which wouldn't work out for me since it was a Christmas gift. So I told them that I didn't want the springs after all but they said they could not cancel the order since it had already been shipped. So for my inconvenience they would credit my account $15 even after I said I was just going to return the part anyway that I wouldn't need it anymore due to the fact that I would now have to go out and buy a different gift for my son in law for Christmas. Well, I received the part and shipped it right back to them as I said I would. They refunded me the money of the cost of the part but then took back the $15 credit. As I only found out when I went to place another order and the credit didn't work. I called Rock Auto and to my displeasure I had to speak to two different gentleman that were both arrogant and unhelpful they refused to reinstate the $15 credit because they refunded me for the part that I returned. Which doesn't make any sense because when they issued the $15 credit they already knew I would be returning it. It was given to me for my inconvenience supposedly. During my last two different phone conversations I asked to speak with a supervisor or a corporate number to be given to me; both gentlemen stated that they don't have supervisors or a corporate number??? What kind of company is this!!?? I am not even asking for the $34 shipping I paid for the part to be here for Christmas. I just want this company to do right by themselves and solve this issue.Desired Settlement: That my $15 credit be issued back to purchase something else that I need. Since, I have store credit from returning my part that I have to use. Or else I just give them my money for no apparent reason!

Business

Response:

We are very sorry this customer's order

shipped late. Our warehouse made a mistake and did not notify

our corporate headquarters that this part drop-shipped from

the manufacturer, to our warehouse in Indianapolis, before shipping

to the customer. This delayed the shipment of his order from our

warehouse by 2 business days. In any other case, we would have listed this additional

shipping delay in our catalog for the part ordered. We

have spoken to both the manufacturer and our warehouse, to ensure

this kind of confusion does not happen again.

Due to the inconvenience he experienced

by not receiving the part before Christmas, we offered the customer a

$15 store credit, to use how he pleases. When he called back on

December 26, stating that the part still had not arrived and that he

wished to return the part, he stated to our representative that he “did not care about the store credit”

and simply wanted a refund for the returned part. Our rep may have

mistakenly interpreted that as the customer wishing to nullify the

$15 additional store credit refund we had already issued him, and the

store credit was at that point deleted.

Since it is difficult for us to tell

whether the customer actually, definitively requested that his store

credit be canceled or if the credit was canceled on accident, we

simply re-issued him the $15 store credit. He was emailed the store

credit code this morning, February 10, and he can use it to place a

new order on RockAuto.com at his convenience.

Review: I ordered a hood for a 2012... for aproximatly $120. the shipping was $150+. after making delivery arrangments with me 3 times to deliver the hood, which was supposed to go to my residence, the delivery company negliceted to contact me on each occasion to tell me they would not be delivering it because they have no residential trucks available. even though I had taken off work or had somebody there to "sign" for it. which was a requirement for a residential delivery. I had to call them.. So I made arrangements to get it delivered to my business ( smaller truck not needed.. and closer for them to deliver) They state they will credit my account for the differance. I finally recieve my hood, thank goodness, because rental fees are killing me! only to find out that they shipped a 2011. They tell me thats what I ordered!!! my car is a 2012! so they then say I can return the hood at my own shipping expense and they will credit my account. so I take the hood to UPS and they give me a $300 quote to return the hood. Now mind you, after I return it I still have to purchase a new hood and pay for shipping and go through this whole ordeal again because im still without a hood!!! That would be over $600 in shipping and taxes for a $120 hood.. This may be a small deal to them but it is a great deal to me. I do not think this is any kind of way to conduct business.

Thank you, [redacted]Desired Settlement: I would like to return this hood at their expense and have my account credited for the whole thing. Product and shipping. (the whole thing was a disaster form the begining) I simply do not think this is any way to conduct business.

Business

Response:

On April 28th, 2014, this

customer ordered a hood (Part # [redacted]) for a 2011 KIA SOUL 2.0L

L4. The cost of the hood was $120.99, and the shipping cost was

$143.46, for a total charge to the customer's payment method of

$264.45. The electronic records we

keep reflect the information input at the time orders are placed on

our website, and our records show this order was placed online for a

2011 vehicle. After an order is placed online, we display an

order confirmation screen which shows the order information (part

number, vehicle if applicable, price, etc.), and we send an order

confirmation email which again shows the order information. The

attached copy of this customer's order confirmation shows the

customer ordered a hood for a 2011 vehicle. Since she has stated she

has a 2012 vehicle, this would indicate that an error was made by the

customer when the order was placed online.

This is the first time we have been

notified about the delivery concerns the customer has raised. We

apologize if it took several attempts for the carrier to deliver the

hood. We have addressed this issue with our carrier, who reported

that the reason they were unable to deliver to a residential address

is they had a high volume of deliveries and did not have residential

trucks available for delivery, as the customer notes. On behalf of

the carrier, we apologize if the customer did not receive a call from

the carrier notifying her that delivery would be delayed. The

tracking information does show that the hood was delivered on May

7th, 2014, six business days after shipment and within the

expected time frame for delivery. We have not been informed of any

pending credit from the carrier, but looking at our billing records

from the carrier shows that the usual reconsignment fees the carrier

charges were waived due to the inconvenience the customer experienced

with delivery.

As our Policies

page states, “Everything we sell is returnable for full part cost

credit within 30 days.. Shipping charges are not refundable unless

the return is due to our mistake.” When the customer called our

representatives to report that she has a 2012 vehicle and we saw that

the order was placed for a 2011 vehicle, we offered the customer a

return for part cost. Due to the size and weight of this particular

part, the cost of returning the part likely outweighs the price of

the part (as the customer has indicated). It is the customer's

decision whether they wish to return the part or not, but since the

return is not due to our mistake no shipping costs would be refunded.

Review: On March 21,2014 I went online on the Rockauto web site to research and potentially order front and back brakes for my 5.7 liter Dodge Magnum RT. Utilizing and relying on the provided search engine on the Rockauto site, I keyed in Dodge, Magnum, 5.7 liter engine when THEIR site queried me to do so. The search engine brought me to my available options. I chose a complete kit front and back of calipers, rotors, and pads #[redacted] order #[redacted] $521.57 including shipping. Parts arrived and installed. I immediately noticed the brakes seemed "different" and took some work to make the car stop. I have had many, many brake jobs in the past and fully understand they need to break in and bed over a period of time, sometimes a 1000 miles. During this period I had several close encounters taking too long to stop. I did some research on the parts received and come to find out the front calipers are small, single piston, and I was now scared to drive the car. I spoke to [redacted] at Rockauto on 5/19/14 and he sent me what I thought was a link to a replacement front caliper part, when in fact it was a rear caliper part link; I have retained the email. Being concerned about potentially mis-leading data upon order, and, erroneous data from [redacted] on 5/19, on June 3rd 2014 I called the manufacturer [redacted].

I spoke to a Product Tech support specialist there by the name of Ishmail, told him of my stopping issues, make and model of vehicle, pkg part # received. He not only told me that brake system is not good or safe for the vehicle, but, told me that pkg should Never EVER been made available for purchase when I keyed in my vehicle specs. He told me to call RockAuto, tell them what he told me and if necessary, he would do a conference call with them that the right pkg # should have been [redacted] with vented rear rotors. I thanked him very much, hung up , and immediately called Rockauto.

I spoke to a CSR rep, told him the issue, and, told him I spoke to [redacted], that they said the pkg ordered should not have even been an option to consumer with this vehicle, and, we could do a conference call. The CSR rep seemed pretty "miffed" by my comments. Before I could say anything he said "i am calling him" and put me on hold before I could get a word out. Over 10 minutes went by, the rep came back on and said he spoke to the same guy at [redacted] and that guy agreed with him that the parts ordered were my fault.

I told the rep I did not believe him and lets do the conference call. He stated "sir it's on YOU for choosing those parts.

I told him as a consumer, not a mechanic, there's a high degree of reliance on the representation made by Rockauto that when using THEIR provided search engine, answering their posed questions relative to make, model, engine size, that the parts represented will in fact match the application and be safe. He reiterated his stance that it was all my fault. The conversation ended. I have since taken the car to a local mechanic who reviewed the system and with me there, went on the web site. He indicated not only is this brake pkg wrong for the car, potentially unsafe, but went on the site and noted Rockauto duplicates pictures from part to part. There's no way to descern visually what the heck the part looks like which for a consumer looking fir aftermarket parts, is huge.

It is my contention that by Rockauto supplying me THEIR queried questions using THEIR search engine, the results of which convey affirmation to the consumer that the parts "offered for sale" upon a match of the questions, will in fact fit and be safe. Rockauto, by telling me it's still on me, admits the consumer is at risk of misrepresentation when using their mandatory search engine.

I am seeking relief not a free lunch. If Rockauto sends me the pkg applicable and safe for my vehicle, I will gladly pay the difference ship me the pkg including front and rear vented rotors the size required for a Magnum RT 5.7,, [redacted], and pads, I will have the [redacted] professionally removed and I will pay to ship back. Since Rockauto deals in remanned parts, they should have zero issues taking it back and re selling them.Desired Settlement: Ship me [redacted], front and rear vented rotors, I will pay the difference prior to shipping,, upon receipt and swap out, I will return the complete order [redacted] of [redacted] ups ground with signed receipt required

Business

Response:

Based

on the information the customer provided our representatives, he

requires kit [redacted]. The kit the customer ordered specified "w/Solid

Rear Rotors" and was thus ordered incorrectly for his vehicle,

which has vented rear rotors. As the customer has been informed, our

return

policy states if a part is ordered incorrectly and then

installed, it is not returnable. However, after extensive review of

the order and catalog listing, we

are willing to make an exception to our policy.

We are unable to allow the specific resolution the customer has

suggested because we can not ship out such a large dollar amount of

parts without having the original kit returned to us. However, we can

offer either of the following resolutions:

Option 1: Return

kit [redacted]. Upon receipt of the returned kit, we will provide a

refund of the part cost ($478.79) to the customer's original payment

method. He would then be free to keep the refund or purchase the kit

his vehicle requires ([redacted]) as a new order through the

website.

Option 2: Place a new order online for the kit the

customer's vehicle requires ([redacted]). Swap out the components of the

old kit with the components of the new kit. Return kit [redacted] for a

refund of the part cost ($478.79) to his original payment

method.

Both options are exceptions to our return policy,

especially considering this order is beyond our 30 day return policy,

was ordered incorrectly, and was installed. Since such an exception

is being made, we ask that the customer cover shipping costs

associated with the order(s). We do, however, feel it reasonable to

accept partial responsibility for the listing's clarity and allow the

return for refund.

We welcome the customer's direct response

via phone (###-###-####) or email

([redacted]) indicating which of the resolutions he prefers.

Review: I keyed in all the info their website called for. The kit that I received had the wrong sized belt as it was for a vehicle without air conditioning. My vehicle has air. Everything else in the kit worked except for the belt. The belt was not and could not be installed. They are refusing to exchange the belt I received for the proper one, saying that since it was part of a kit, that the belt alone couldn't be returned/exchanged. I have had multiple discussions with them concerning this issue and they are refusing to budge even though they advertise that they use cutting edge technology to ensure proper fitment. Their site never asked for anything past year, make, and engine size. Nothing about model, trim, or accessories.Desired Settlement: Exchange the uninstalled belt that I received for the correct size and of equal quality.

Business

Response:

Please see the attached photo of our

part listing, which specifies that the kit ordered is for vehicles

without air conditioning (“W/O A.C.”). The customer

searched under his vehicle (year, make, model, and engine size) but

apparently ignored the fact that his car has

air conditioning. Two of the three kit components were

installed. As our Returns

page states, we cannot issue return credit for parts which have been

installed. Since the kit he ordered is packaged and sold as a single

unit, we can not exchange components.

Business

Response:

We

list all necessary information to ensure fit and function, and we

present it in a manner which millions of customers understand. Most

auto parts buyers understand “w/o” means “without” and “A.C.”

means “air conditioning.” A Google search for “w/o A.C.”

displays “w/o air conditioning” (see attachment). On our FAQ

page, under “Show me how the catalog works” we include explicit

instructions to use the details in the listing to ensure proper

fitment (see attachment). If, after using these resources, the

customer did not understand he could have called or emailed our

customer service department for clarification. Instead, this customer

ignored a relevant detail we provided in the part listing. The

customer is entitled to his opinion regarding formatting, but his

opinion does not change our return policy nor will it result in a

return, refund, or replacement with another belt.

Consumer

Response:

Review: Their web site gives different items (different manufactured items with different part numbers) to choose from for a particular repair part. I ordered a Moog part number ES3475 ($24.79). They sent my a Raybestos part number 4011818 ($33.79). They did not charge my the 33.37 but they also did not send me the part I ordered. I emailed and called and talked with them an all they had was excuses saying 'the part is equivalent and will fit' and 'Moog bought Raybestous so the parts are now the same'. They said I can return it if I pay the return shipping but the fact is they send me a different manufactured part in place of what I ordered. They need to send me the correct part and a prepaid return label for me to send them the wrong part back, or if they cannot get me the part I ordered they need to send me a prepaid return label to return the part and give me a full refund of purchase price and shipping.Desired Settlement: They need to send me the correct part and a prepaid return label for me to send them the wrong part back, or if they cannot get me the part I ordered they need to send me a prepaid return label to return the part and give me a full refund of purchase price and shipping.

Business

Response:

As

our Help

page

explains,

shipping charges are not refundable unless the return

is due to our mistake. If a part is not wanted, we don't mind taking

it back but we can't recover the shipping cost. This same page also

explains that manufacturers sometimes buy parts from other companies

to save the cost of tooling and/or to supplement inventory between

production runs. They sometimes sell the same parts under different

brands. As a retailer, we have no control over those decisions. If

the part you received is in Company A's box, we bought it from A, we

paid A's price for it, it meets A's specifications and it is covered

by A's warranty. If you choose to return it because you disagree with

Company A's aesthetic or make-versus-buy decisions, shipping is not

refundable and, if you re-order it, you probably will receive the

same item (unless Company A made another design or sourcing change in

the meantime). No shipping costs will be refunded by RockAuto for

this order.

Consumer

Response:

Review: I bought a Cardone Select Power Steering pump directly from their website for my 2001 BMW 325i approximately around the date of May 8th, 2015. I then received the pump on the 12th of May, and installed it on the 13th. The seal on the aforementioned pump then went bad on the 16th, three days after installation. I had already threw out the old pump by this point, as the new pump was working at first. I contacted RockAuto's customer service line and I was told to send the part back to receive a full refund(as it was still within the 30 day guarantee period). I sent the pump back that next week, and received an email from their warehouse claiming I sent in a part that was YEARS old. I told them how the seal broke, and fluid leaked all over the pump causing it to accumulate the dirt and grime. They then accused me of lying, and stated that they couldn't honor the return policy, even after I spoke with five different people(including managers) over the phone. They all repeated the same things, so I asked them to send the part back so I could clean it to show it was the same part, and re-send it back. Once I did so, I sent them pictures of the cleaned pump, then they changed their accusation to MONTHS instead of YEARS. They still refused to accept the part, so I currently have the broken pump in my possession. Is there any way I can receive a refund? I've been a loyal customer for years, but this debacle has made me vow to never buy from them again, the customer service I received was a disgrace.Desired Settlement: To receive a full refund. I've been a loyal customer for years, but this debacle has made me vow to never buy from them again, the customer service I received was a disgrace. I hope that this complaint sheds light upon their shady customer service practices, as they send the parts to their warehouse, they come to their own conclusions, and customer service just repeats what the warehouse says without trying to resolve things. I asked to speak to someone from the warehouse multiple times but wasn't allowed. They didn't even attempt to match up a serial/product number when they refuted my claims.

Business

Response:

This

customer, who our records show have only one past order with us for

$8 worth of wiper blades from January 2015 in addition to this order

from May 2015, returned a part that he claimed had only been

installed for three days. The photos of the returned part (see

attached) show mounting holes with signs of rust and wear, which are

signs of use that develop over several months (at the least) rather

than days. In addition, the returned part appears to have physical

differences from the Cardone part number [redacted] that we shipped to

the customer

(http://www.cardone.com/Products/Product-Detail?productId=[redacted]&p=rock)...⇄ />
We would be happy to refund the customer for a defective part if he

returns it to us, but since the purchased part does not have a core

charge associated with it we will not be refunding this customer for

returning his old, used pump. The customer's pump has been returned

to him at no additional cost.

Consumer

Response:

Review: On invoice [redacted] I purchased an NGK part 54406, spark plug wires. It was one of a number o f parts I purchased for a restoration in August 2014. After rebuilding the engine and other repairs I am just now installing the spark plug wires. One of the wires is defective, where the metal connector attached to the spark plug. When I contacted Rock Auto they refused to cover it under warranty as it was beyond the '60' day manufacturer warranty they stated. While it may have been after 60 days this is not the spirit of the warranty. I purchased in good faith and have been a very good customer of Rock Auto. Their representative Joseph refused any kind of support even refusing to provide a replacement as a gesture of good will for an excellent customer.

Business

Response:

RockAuto offers a 30

day return policy and the manufacturer's warranty for this part

is 60 days, as stated on the Info page in our part listing and on our

Warranties page.

The customer ordered this part in August 2014 and requested

replacement in June 2015. Since the order is 9 months past our return

window and 8 months past the manufacturer's warranty period it can no

longer be returned for refund or replacement.

Consumer

Response:

Review: I ordered a clutch kit at rockauto for my father in law on May 22nd and received it on May 27th.He did not attempt to install it immediately since the mechanic was unavailable immediately. When the mechanic went to install it he found that the clutch was defective after it was installed. I tried to get a replacement from rockauto at that point on June 18th however they stated that it was the correct part and that it should work. At this point I told them that it did not and that we wanted a replacement. They responded by saying that a new flywheel needed to be installed. The mechanic did not believe it did but he did it anyways although not immediately since he was busy and came as he was available. Once he installed the new flywheel with the clutch kit once again it did not work. Not having luck with rockauto my father in law decided to purchase one locally, however, he had to once again wait for the mechanic to have time to do it. Finally he placed the one bought locally in and completed the job on July 11th. I then tried to get a refund from rockauto but they declined since it was past 30 days. However it was their fault that I did not receive a replacement when asked and had to purchase one locally. Also in one of their final replies they suggested that I should "try selling the part locally or online to recover your losses." I don't understand how they could say this if I am telling them that the part is defective. Perhaps because they did the same to me they think it is acceptable.Desired Settlement: A refund of the purchase plus the shipping cost, or a credit at the least.

Business

Response:

This

customer ordered a clutch kit 5/22/15 and was shipped what he

ordered. On 6/18 he reported it was installed and looked correct, but

that it was not shifting correctly and he requested a replacement.

The manufacturer specified that there are many reasons

that the transmission may not shift into gear - some are clutch

related and some are not – and that it was necessary to replace the

flywheel to ensure proper function.We then received a few

contradictory versions of what happened from the customer. After

previously stating the part was installed and looked correct, the

customer next reported that the part did not

look correct but that it was installed. If the part didn't look

correct, it should not have been forced to fit as

our site reminds customers. The customer then changed the story

to say that the part was not installed and did not look correct. On

6/19, we provided return instructions for full refund with an

expiration date of 7/2/15.

Nine

days after our return instructions expired and 25 days outside our

return window, the customer again asked to return the part for a

refund. Since the part is now outside our stated return policy and

past our stated return instructions' expiration date, the customer is

welcome to pursue a part-for-part replacement under the

manufacturer's warranty but can not return this for refund. Our

Warranties page explains warranties offer only replacement of the

defective part with another part: no cash refunds and no

reimbursement of labor costs, shipping costs or other expenses

(http://www.rockauto.com/docs/warranty.php).

Our idea to sell a replacement part locally was suggested based upon

the customer's statement that he had already replaced the part.

Should the customer wish to pursue warranty part-for-part replacement

he can contact our customer service department at

[email protected].

Consumer

Response:

Quality parts, excellent prices and quick, reasonably priced shipping.

would be excellent if the rates charged Customs and Taxes- seria excelente si cobrara las tarifas de Aduana e Impuestos

Best place to get parts on the net

Just started using Rockauto for parts recently, about six orders so far. Large selection, very competitive prices, fast shipping, well packed. Absolutely no issues what so ever.

My Experience With ROCKAUTO Has Been, The Perfect Example Of What I Would Expect Each & Every Business That Intends On Succeeding, To Routinely Accomplish Total Satisfaction On The Part Of The Consumer.

I HAVE BOUGHT PARTS FROM rOCK aUTO MULTIPLE TIMES, AND HAVE ALWAYS RECEIVED PROMPT SERVICE AND THE RIGHT PART FOR THE JOB.

Best company to order auto parts. No gimmicks. Simple ordering and excellent customer service. One of the best online ordering experiences by far. Keep it up.

My second time ordering from from Rockauto, and they are the only ones that can provide me with thorough and complete information on the parts I want and need. needless to say that your parts are literally half the price of the local guys in town. I know they are just trying to make money, but im also trying to save money. you guys delivered my first purchase 3 days before it was due and that was awesome! hoping for this to happen again with my current purchase.

This is my first order with RockAuto. Was very pleased with how quick and easy ordering my part was. Wish all online ordering was this easy. The price was $20 cheaper than buying local. I will definitely be telling all of my friends about RockAuto.

First time customer,very good pricing and fast shipping.Well satisfied with Rock Auto,I will do business with them again.Thanks