RockAuto

Very simple to use and saves me a lot of money

I have been buying parts from rockauto for at least 6 years for many different models of car. The service is great, prices are fair and 9 times out of 10 are priced better then other companies. Im a mechanic and ill continue to buy my parts from rock auto over my local advance Auto or auto zone any day. Thanks, a loyal customer!

Great, easy to use. Cheap quality parts brands u need. Thanks.

Review: I ordered parts from Rock Auto and chose shipping (paid extra), above the normal ground shipping for parts to be delivered in 2-3 buisness days. The price of shipping was around 22.00 much higher than ground shipping. In parathensisi when I ordered the parts it said 2-3 days. It said nothing about guarantee or not guarnateed. I assumed the days listed on the check out choices was what I was going to get. However, after three busisness days I still do not have the parts. I contacted them and they gave me a line about its not guranteed. I expected to get what I paid for parts arriving in 2-3 days. I orderd the parts on Sunday. Its thrusday and still the parts are not here and the USPS driver has already come to the house for the day.Desired Settlement: I would desire the shipping charges to be refunded to me, preferable mailing a check to me for the shipping cost.

Business

Response:

On Sunday February 23rd, Mr. [redacted] placed an order and chose

Priority Mail as his shipping method, which cost $22.04. We shipped the

order on Monday the 24th (because orders don't ship during the weekend)

with that shipping method, with tracking number [redacted]

. This tracking shows that the package was picked up by the United

States Postal Service on Tuesday the 25th and delivered on Friday the

28th.

In the frequently asked questions section of our website at

https://wwwfromoffice.rockauto.com/lang/en/answers.html#SHIPCHOICE, we

state that the expected delivery time for Priority Mail is 1-5 business

days from the time of shipment. So we did not describe this as a 2 day

service, and this package did arrive within that time frame. However we

understand that this package was not actually picked up by the carrier

on Monday when it should have been, and that the postal service itself

calls this service Postal Product: Priority Mail 2-Day™, although their

service doesn't always live up to that name and they do not make any

guarantees that it will be delivered on the second day. Based on this

and for the sake of resolving this complaint, we would be willing to

issue a refund for the difference in shipping cost between this service

and the least expensive service that was offered (Ground shipping)

which would have cost $12.64. If Mr. [redacted] agrees to this

solution the refund of $9.40 would be issued to the PayPal account that

he used to place the order.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have not had any issues buying auto parts from them. Great job guys, this is where I go first!

very good company to deal with, just wish they would split the cost of shipping returns. Shipping to and from Canada can get expensive.

Part arrived days earlier than expected installed in minutes and worked flawlessly.

I have used RockAuto.com for a few years now. I find that their prices are much lower than the local auto parts stores. If you do not need a part immediately and can wait for it to ship to you RockAuto.com is the way to go. I have a few parts I need to return so I will update on the return process when completed. Overall I love RockAuto.com

Excellent prices, excellent service

Simple transaction. Will refer as many as I can.

Review: Reserved order cost from bank account when order was placed.

This caused an over draft on my account which as 08/22/2014 of $430.65. I draw a Disability check from Social Security ,i.e.Fixed income ,and need all of it to survive.They are,or might as well be stealing $430.65.Customer service told me that the amount of the purchase would not hit my bank account till the item was shipped.Desired Settlement: Would like Rock Auto to refund the overdraft fees incurred due to them placing a hold on the amout of the purchase when ordered.

Business

Response:

Like every mail-order retailer, when the customer placed his order we

requested authorization from his bank to charge his card. We charged

the card when the order shipped. We don't know why his bank charged

him overdraft fees, but suggest he address the issue with his

financial institution. No overdraft fees will be refunded by

RockAuto.

Best auto parts store to buy from. Same great parts as at the big name stores but at a better price. Unless I need a part the same day, I'll get it through Rock Auto. Staff is really quick about solving issues.

Excellent company. Very professional, quick responses.

RockAuto is great!!! I'm a handyman, I live in Hawaii, to get parts for my car, and truck at napa, oriely, or any other parts store the prices are astronomical! $90 for one O2 sensor! I was able to get all 4 sensors at $85!!!! Even with shipping it was way cheaper from the same maker! RockAuto is awesome for my vehicles! Keeps me in business! Thank you RockAuto for your excellent service! I don't know what I'd do with out you!

Keep up the Good Work, ROCKAUTO is Good

Terrific experience with each order. Everything I've ordered is for pre-1971 vehicles and is so easy to find. Price and quality is unmatched.

Their customer service dept. Are not very helpful on issues. I had questions on my delivery and they kept saying I should upgrade to a more expensive shipping. When it told me I would receive it in 2-3 business days it ended up being 7 days. I ordered it on a Tuesday not shipped till Thursday. So I should have had it Friday or Saturday but it will be delivered wendsday. Tried talking to them but kept saying it was my fault I should have got 2 day shipping when it is supposed to be delivered in 2 days anyways. Not happy

I run an auto repair business. Not all people can pay 100.00 an hour labor rates.I work for people in need of repairs at a FAIR price. If my customer can wait for the repairs, I get them a way better price from Rock auto. I recommend them to everyone I know. I get better prices from Rock auto than I do at My cost from local suppliers can give me. I have had few issues with parts. any problems I have had were rectified quickly.

wide variety of parts for my veaicles.

Very easy to use. Found part and placed order easily.