RockAuto

Awesome

My Expierence with Rockauyo has Always been a +++Positive one always guaranteed to get what I ordered in a prompt timely manner.This vendor takes the hassle of having to go to a physical auto Chain Store and having to deal with incompetant mechanically disinclined is who have no bussiness so whatever selling Auto parts.Thankfully there is RockAuto always to rescue,who knows how to get the correct/right part the first time round.I will continue to be an advocate for RockAuto taking care of me and all of my automotve parts needs everytime.Keep up the Good Work good folks at RockAuto.Shine On!!!!

great place to buy parts that are some times hard to find and that are more expensive at the dealer or in the local auto parts store
I find it worth the money to have the parts shipped directly to my home and if needed I can have them shipped to the garage where the work will be preformed

Review: I orders suspension parts from Rock Auto and paid the full amount for the ordered parts. Rock Auto ships only 1 part and delays the shipment of 7 other parts for over a week. During this time I am contacted by Rock Auto asking for more money to receive 2 of the parts on the order despite the fact that I had paid in full for the original order I placed through their website. I agree to a refund on the 2 parts expecting a full refund for the 2 parts I paid which included taxes and shipping to Canada.

Several days later, Rock Auto fist issues a store credit for $3.08 (despite me asking for a refund). This was for 2 parts I paid $14.63 (plus shipping to Canada and taxes). When inquired, Rock auto issues another store credit for $14.79. This appeared to me as a deceptive practice on Rock Autos part.

When I checked on their website for the same order they sent me (without the 2 parts from the original order, which I consented them to cancel due an logistic issue on their part and no issue of mine), the total shows as $241.30. I had paid $276.xx for my order.

I request a refund for the balance between the amount I paid and amount it is showing on their own website for the same order. They refuse to refund me the proper amount stating that the shipping cost did not go down for them for my total order. This is despite their own website showing a larger price difference for the order total for with and without the two parts.

I would like to receive the acceptable refund which is the difference between what I had paid and what the order total is showing on their website for the order without the two parts.Desired Settlement: I would like Rock Auto to either honor the initial agreement we had by sending me the two parts they cancelled and cancelling the store credit they issued or refunding me the difference of $276.91 and $241.30 which is the difference of the order total showing on their website for the order without the two parts they cancelled.

Business

Response:

Mr. [redacted]’s original order total was $364.77 CAD. After canceling two out of stock items, his final order total was $341.24 CAD. The exchange rate was 1.3173. The RockAuto Order Confirmation showing the original payment, the canceled items, and the final order total is attached. There was no shipping adjustment due to smaller items being shipped with larger items; this enabled us to provide combined shipping. There was no duty/tax refund adjustment due to no duty/tax having been assessed on the canceled items initially. Mr. [redacted] was issued the difference of $17.87 USD ($23.09 CAD) as a check on October 15, 2015. Due to daily exchange rate differences, the refund we issued was $0.44 CAD less than the Order Confirmation shows. No further refund is owed and Mr. [redacted] informed me that he has already purchased the canceled items elsewhere.

Outstanding selection for parts I needed for my 2007 ford fusion. Shipping was very reasonable and received parts suprisely quick!

I've never had an issue with receiving the right part(s) on time. The selection doesn't hurt, either.

I bought a odometer repair kit for my 96 ford mustang. easy to look up on the web site, quick shipping and the part works great. very pleased with the service

I ordered my parts thinking ok when it comes in I'll repair my vehicle huh not!!!! It's the wrong parts. Customer care is a [redacted] joke. You call and talk to mainly no one because all they do is direct you on how to return. I got no sympathy or nothing its a shame how this business is ran. I'll never ever order from them again. I'd rather pay dealership cost at least I'll know it's right.

Pleasantly happy with my experience with rockauto. Parts were the best price anywhere online and exact parts were shipped promptly. No negative experience for this order.

Great company. Cheap prices

Great prices and great products!

I regularly order parts from RockAuto.com. Excellent prices and excellent service. I have recommended them to many friends and will continue recommending them.

The website is easy to order from and the security for ordering is top notch. I am impressed with this company, as many other online sites add hidden fees or other inconveniences; however, Rock Auto takes care of their customers.

Excellent parts at great prices. I would rather order from here than go to autozone or pep boys. Thank you!

they have the best prices and are very good to deal with. try to buy all my auto parts from them. never no problems.

Ordered an OEM bumper for my 2002 Lexus IS300. I placed the order around 1am EST and by noon the next day received an email from RockAuto saying the order has been confirmed and gave me a tracking #. 2 days later I received a call from my work office that a giant package was in for me. (Luckily I am an owners son and can have things delivered here). After leaving the job site at the end of the day I came by the office super stoked to find my bumper in brand new condition (like they said) all wrapped up in packaging with no broken parts. I couldn't be happier, so that's why I wrote this review. Usually people only leave reviews when they are [redacted]. As for the headlights I ordered the same night from a different website, I still haven't heard a [redacted] thing. See if they get a good review.

Excellent all around. Best price and fast delivery. I ordered coil plugs for 02 escape v6. They solved my misfire problem and car runs better than ever!

The only way to by auto parts . Never had a problem . Wish I have known about them sooner.

site is simple to navigate. Prices are more than reasonable. Promised delivery date is prompt. excellent site.

Service was better than advertised. Parts were exactly as advertised.
I’d recommend RockAuto to anyone.