RockAuto

My 2nd purchase from Rock Auto, am very satisfied with price and speed of service.

I recently re-located to WI. for a new job. Nearly every person who does their own car work recommended RockAuto.com. The web site is clean, not cluttered and easy to use. Live Customer service reps are knowledgeable, and always willing to help. Price and quality of parts I have ordered are outstanding. On-time delivery, well packaged.
Normally, I shop local where I live... I gave them a chance and Rock Auto beat them 30 to 50 %. I recommend, if you shop locally, call them to the plate. Rock Auto Rocks.

Review: well I bought parts from this company before witch I had great service.but now I ordered more parts witch were on there way but got shipped somewhere else.and customer service told me that oh well there is nothing they can do .it is $96.00 I went and bought somewhere else and just want a refund.I have spent way over $4000 over a year with this company just rec a motor.

and they tell oh well.$96.00 is nothing to me but it is just the way I was treated by this company .so I went to another parts company and spent $600 on others stuff. all around bad service.never did get my parts .it is what it is .Desired Settlement: just would the refund and someone to say sorry about the mix up

Business

Response:

This customer ordered parts 7/16/15 and

chose USPS priority mail for shipping. The USPS delivered this to the

customer on 7/27/15 according to their tracking information

(9405510200847061137148). We're sorry if the USPS temporarily

misrouted the order causing any delay. If the customer would like to

return the parts, he's welcome to set up a return on our Order

Status and Returns page for a refund.

I had to return a broken part. Customer service was excellent. No problems encountered. Followed their instructions and received my part in three days. Great place to do business.

The best prices, the best parts, the best selection. I guess I'm trying to say that Rock Auto is THE BEST! I have most of my car hobby buddies ordering from Rock Auto regularly now too. Keep it up Rock Auto!!!

RockAuto.com has consistently provided good quality parts at a reasonable price. I will continue to deal with and recommend this company.

I have used rock auto for about 3 years now with no problems

Review: I placed order number [redacted] with Rockauto, llc. In this order I had two Bendix brand brake drums part number PDR0543 for $54.79 each plus shipping and handling. The total for this part of the order is $109.58 plus $32.34 for shipping and handling(in a combined order with $55.18 total shipping charge). These parts were higher priced than the other replacements available because of the expected quality and brand name of Bendix. Rockauto delivered one Bendix brand brake drum and one no name unidentified brake drum. The products are significantly different and obviously are not the same manufacturer. The one is not a BENDIX Part #PDR0543. Before shipment I received a call saying that they had a loose part in a damaged box and asked if I was ok with that. I said as long as there is no damage and it is the correct part. After receiving the drums and upon closer inspection I noticed a Bendix label had been cut off a Bendix box and taped to a no label generic brown box. I called for a return based on the fact that they are not delivering product as described or represented. I went through the difference and offered to send pictures supporting my claim. They offered credit ONLY if I paid the return shipping and a restocking fee. I explained this was their error and I am not obligated to pay them for to return and restock a product that they are fraudulently replacing for a name brand product.

They stated they just ship what they get even if it is not the same branded part described. I asked for proof of documentation that this in fact was a Bendix part and they cannot provide it. They commented they do not verify if their supplier shipped them the correct part. They said that they could not provide proof or documentation that this was a Bendix part but assume it has to be. I talked to two different customer service representatives on two different occasions. Both refused to let me talk to their manager. Last person was Eric Extension 117. He would not provide an employee identification number. Rockauto is using an unethical business policies profit on customers by refusing to acknowledge they send the wrong parts. This company had the worst customer service I have ever dealt with. The customer service representative are not polite and overall reject claims made on factual proof. How can a customer service representative sitting in a cubical have the background to say the parts are the same even without ever seeing them. It is pretty arrogant to do that to a customer physically looking at the product and offering pictures. Since when do companies refuse to do anything but have you pay them to return faulty products and then charge a restocking fee?

I have contacted the Wisconsin Department of Agriculture, Consumer and Trade Protection Agency. They have acknowledge the problem and need for resolution. The Wisconsin Department of Agriculture, Consumer and Trade Protection Agency contacted Rockauto regarding this order complaint and requested Rockauto provide resolution. No attempt at resolution or contact has been made on this matter in over 30 days from Rockauto.Desired Settlement: At this point I want a full refund(parts, shipping, and handling charges) at 100% burden of Rockauto, LLC. Originally I had asked for just a replacement with the correct part through their customer service and after this I no longer would accept anything but a full refund. No I will not pay to ship them their part back and be charged charged a restocking fee.

Business

Response:

Our

Help page explains that sometimes manufacturers buy parts from other

manufacturers and re-sell them as their own. In doing so, they

declare the quality of the part worthy of their name and stand behind

the product with their warranty. We have no control over manufacturer

supply chains. When we buy a part from Brand X, we pay X's price for

it, and your price is based on our cost. If you disagree with a

manufacturer's purchasing decision, you may return the part. Shipping

is not refundable

(http://www.rockauto.com/lang/en/answersTab4.html#DIFFCO).

This customer ordered two Bendix parts

and we shipped what he ordered. Prior to shipment the warehouse

noticed damage to the part box, so prior to shipment we confirmed the

customer wanted that undamaged part shipped despite the damage to the

box. It seems the shipper repackaged it using a generic box so as to

protect the part from damage during shipping. He reported both parts

would fit on his vehicle but he wants to return them because they are

not identical. We offered to review photos if he would send them in,

but the customer never send anything to us. We confirmed with Bendix

that they do in fact source these parts from multiple sources, which

explains aesthetic differences.

We do not charge restocking fees for

returns within 30 days nor was one applied to this return, so we are

not sure what the customer is referring to in reference to this. Our

employees do not have ID numbers, but the customer spoke to two

representatives (the second of whom was a manager, whom the customer

was transferred to upon request and who provided his name and

extension). Both representatives provided RockAuto’s explanation

and decision regarding this order. Since we shipped what the customer

ordered, Mr. Chelstrom is welcome to return the parts if they are not

wanted withing our 30 day return window but he will be responsible

for shipping costs. The customer's

submission to the DATCP was replied to in a timely manner and no

further action has been requested of us regarding that submission.

I was having parts for my 2003 Mazda MPV LX vehicle and was told to contact RockAuto.com for assistance in getting the parts I needed through. I contacted RockAuto.com and found the parts I needed through them. I placed an order for the parts at their listed prices and was told they would be delivered by 8 June 2015. They were really helpful. Once again "Thank You". [redacted]

Very Good Service, Well Pleased!!

I got a great price on the right part and received it in two days. I have always had great service and the best prices with them.

Great selection, with reasonable prices.

I was very impressed with the low cost of the name brand parts and the quick delivery of my parts to my home.

Extremely good selection of products. Prompt, reliable shipping

The very best ( safest ) way to pay on line.

Excelent Company & Great Price With Shipping Included.
All His Merchandise Are Insured And That's Good, And Have Fast Shipping With Tracking Number And That's Good Too.
I Live In Puerto Rico And Camparing The Price From Here And Other Store Online With Them-(rock auto) ; RockAuto Have Much Better Price With The Shipping Included.
One Of The Reason Why I Buy From Rock Auto Is Because Alway Save Me Money And Allow Me To Save Money To Buy More Parts.
That's Why I'm Fixing My Two Car And Buying Parts For Both And Specially For My Daewoo Leganza.
In Puerto Rico The Parts For Daewoo It's Too Expensive And Hard To Find Most Of Them; And If You Find It, Are Cheap Quiality For The Price.
That's Why I Use Rock Auto To Buy Parts For My Two Cars. I Recomended...!!!

My go-to place for maintaining my cars on a budget. Fast shipping, straight forward part look up, and excellent customer service. I've never had any complaints.

Great service!

Quick, fast response.

GOOD SELECTION,PRICES,QUALITY