Rockstar Games Inc.

The issue the customer reported was resolved on September ** and he was notified by email (ticket ref*)He has not replied to the email or logged into the game to confirm the resolutionThis complaint should be closed and resolved in favor of the Company

This customer contacted our Technical Support claiming to be missing purchased in-game currencySupport verified that the purchased game money had been spent in game by the customer. Separate and apart from that spending, the customer was later placed in a special lobby as a result of
cheating within the game. This complaint should be resolved in favor of the Company and this is the final comment the company has on this matter

This customer called our Technical Support times about a problem with connection errors in the gameOur Support team provided troubleshooting stepsto help determine whether the issue was with the customer’s local Internet connection setup (which is the typical way to resolve these issues)The
customer repeatedly refused troubleshooting and was abusive to our support representativesAt one point the customer ran an Internet test and the packet loss test failed, pointing to an issue with the customer’s Internet setup (not the game)This complaint should be resolved in favor of the Company and our Technical Support staff has handled these calls patiently and appropriately

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I can't seem to understand how they are unable to verify this when I indeed when through the process with the representative over the phone,They also said that they see the error but yet the escalation department is unable to.They are just trying to avoid returning hard earn in game currency that I Already achievedMy Problem is still not resolvedEnclosed in this complaint I have attached photos showing evidence of my missing currency and they refuse to correct itphonto shows the total amount of money I earned the other shows what was spent.where is the missing Money???
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** *** ***

The customer purchased in-game currency on two occasions in DecemberOver a week after his last currency purchase, his account was adjusted for prior cheatingWe have confirmed again that (a) he cheated and (b) all of his purchased currency was spent prior to his account adjustmentThis is our last comment and this matter should be closed and resolved in favor of the Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I resent the fact that they claim I have been "uncooperative"If anything I have gone above and beyond working with themMy contention is simple, it should not take well over a month to get a game to work, when all other multiplayer games I own work fine on the same exact platformIf they poorly designed a game that requires this much troubleshooting for me to get working I DO NOT WANT IT! To be clear, let me provide a copy for you, of our entire transcript, why don't you (Revdex.com) decide if I have really been "uncooperative" as Rockstar Support claimsThe last suggestion they made to me was a "known" fix that they they have had up on their site for a long whileIt was the first thing I tried before contacting them, but at this point they are running me around in circles waiting for me to just give upThey owe me a refund for producing a broken productI should not spend months of my time trying to troubleshoot it with themYou will notice that no where in the chat log do they ever respond to my simple request for a refundThis is absurd and shameful for a business to take advantage of customers like this!*** *** *** *** *** *** ** *** *** *** *** *** * *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** * ** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** * *** ** *** *** *** *** *** *** ** *** *** *** *** *** ** * *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We assisted this customer with his support issueThis complaint should be resolved in favor of the Company and this is the final comment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I believe I would have received notification of those emails if I had received them. You know what? go ahead and just close this case. I am tired of dealing with your horrid customer service and unfinished products. I can't believe this is how you allow yourselfs to operate as a business! instead of having to deal with you I will instead preach to everyone why they should not buy rockstar products as I already have and I will file a lawsuit. Have a good day.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This customer is complaining because he was placed in the game’s “Bad Sport Pool,” and can only play with other players marked as Bad Sports. We checked the customer’s account and verified that the cause was quitting games early, and blowing up other players’ personal vehicles. This complaint should...

be resolved in favor of the Company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Rockstar's response is either mistaken or a lie. I am registered under this email address at their website and did post there. The link they provided in this correspondence redirects and does not do what they claim. I did call their support line and provided my information and was told my issue could not be resolved until Rockstar patches GTA V. Multiple people are experiencing this issue. Since filing this complaint, rockstar has not attempted to contact me. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company claims they have not found a support ticket regarding this, and that is because I am unable to submit a support ticket or comment on anything on the website.  I have contacted their support via [redacted] about this and they haven't assisted me with this in any way; they also couldn't help with this complaint I've filed here, which is why I have taken action through the Revdex.com.I have added screenshots of conversations I've had with their [redacted] support and yet nothing helped.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Grand Theft Auto V allows customers a one-time only opportunity to transfer their game progress from an old generation console (Xbox 360 or PS3) to a new generation console (Xbox One or PS4). The customer transferred his character progress once and then requested to transfer a second time. Support...

appropriately explained that this option is only available once which prompted the customer’s complaint. We have contacted the customer once again to resolve the issue. This complaint should be closed and resolved in favor of the Company. This is our last comment on the matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Maybe teach your Support Agents to handle cases in a more appropriate manner. My support ticket is still open an unsolved after 8 days. The only detailed response I've received has been through this complaint. As for the "Cheating", the game has been washed up so bad, you can't even offer support to friends any more without being labeled a Cheater or a Modder. Should have never been in the Cheaters Pool to begin with. As for the money, not all of it was gone, because I still had almost $1,000,000 in game cash before it all vanished. This report isn't personal. I'm tired of the Support Agents ignoring paying customers and only answering who they choose. I've been ignored for over a week on the Support Forum along with [redacted]. Would also like to point out that not all issues/problems are on the gamers end. Maybe reset your servers once in awhile to work out bugs and glitches. If the higher ups took the time to look at the Support Forum, you would see exactly what the issues are the people are experiencing. Missing Money, Missing Ranks, Missing Vehicles, Glitches, Bugs, Certain Features that quit working. The game is falling apart and all anyone seems to care about it the Micro Transactions with Shark Cards. On a personal level, I have vehicles that can't be sold, which were bought legit, from the in game dealerships. 90% of the problems I've had have been made out to be my fault and most of my support tickets have gone unsolved but have been closed anyways due to the incompetence of your support agents. I want the money back that I had, and that falls on you. It was paid for via PSN Card. If I have to Include Sony Entertainment in this issue, I will do so.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The symptoms this customer is reporting are most commonly due to a damaged disc or damaged console hardware issue. Our Technical Support department reached out again on 9/**/14 (ref #[redacted]) to help determine whether the issue is the disc. This matter should be resolved via our Customer...

Support system and this complaint should be resolved in favor of the Company.

This customer contacted our Technical Support team about a problem with lost game progress. Since the time of this complaint, our Support team has been working with the customer and it appears that the issue has been resolved. We also sent him a courtesy follow-up email yesterday (Ticket...

ref#[redacted]) to check in and make sure everything was solved. If the customer has further issues or questions, our Support team is standing by to continue helping. This complaint should be closed and resolved in favor of the Company.

Rockstar’s system was not compromised and this customer’s complaint has been addressed by our Support team. The complaint should be closed and resolved in favor of the Company. This is our last comment on this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Our Tech Support staff has been in trying to assist this customer but he is not cooperating with troubleshooting his problem. Most recently, we asked for specificinformation about his network setup but the customer did not reply. This customer should cooperate with support troubleshooting and this complaint should be closed and resolved in favor of the Company.

This customer contacted our Technical Support about a problem connecting to GTA Online, and we are currently assisting the customer in his ticket ([redacted]). The complaint is being correctly handled by our Support team and the complaint should be resolved in favor of the Company.