Roma Home Improvement LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I never received an email from the company or a refund. I've checked a number of times and in my junk mail. I just checked again today and there is nothing. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} Hi Tina, I see that you reached out to us on to us on 7/** regarding an account cancellation. We responded hours later...

with a link to cancel your account. No deliveries or charges were made after your delivery on 7/**. Because your request on 7/** was after your delivery on 7/**, you charged the regular price of $59.94. We are unable to locate additional contact prior to 7/**. Please let us know if you used an alternate email address to reach out us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I sent not one, not two, but three emails to the email address listed on their website.  I have attached a PDF with copies of all 3 emails.  Blue Apron still has not responded to any of those three emails.  The Blue Apron company only responded to the "Contact Form" on their website.  The contact form repeatedly sends you to the FAQs that say to email them.  By Blue Apron failing to respond to their emails, they are forcing a customer to keep paying for a subscription that they do not want.  I expect a full refund for the charge made to my credit card in May.  That was over a month after my first two emails to request to cancel.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} span.s1 {color: #e4af09} Hi [redacted],   I checked your account and I confirm that a full refund of $59.94 was issued...

to your credit card on 4[redacted]/17 for the missed delivery. This should be reflected on your bank statement 5-7 business days after the refund issue date.   I was also able to locate your correspondence with our Shipping Specialist K[redacted] and I can confirm that an additional $59.94 credit was applied to your cancelled account as an apology for the delayed response. This way, if you ever choose to reactivate your account with Blue Apron, your next delivery will be on us.   If you have any additional questions or concerns, please email[redacted]

I’m sorry for any confusion this may have caused. Our 2-person plan has three recipes, two meals per recipe, and each meal is $9.99. The promotion was for three free meals (or servings) - total value of $29.97. Again, I apologize that these details were unclear upfront. Using your feedback,...

we’ve already worked with our Marketing team to improve explanations on our future promotions.

On April **, 2017, this user's meals account was cancelled by a Customer Experience agent, however the user's wine account remained active. On May **, Customer Experience received a message that an unexpected charge was received.The charge was immediately reversed and the wine account was...

cancelled. Because Customer Experience has no way of reversing the bank's over draft fee - it was suggested the user contact their bank to have the fees reversed, as the charge had been refunded. Customer Experience apologized for the inconvenience of the fee and applied an equivalent credit to the user's meals account on May **, 2017, for use in the future.

Our 2-person plan includes three recipes, each of which provide two meals. As each meal is $9.99, the total value of the discount was $19.98 and was automatically applied to the first scheduled delivery. We do add the total value of the discount in the Reactivation button that members press to...

restart deliveries. I apologize if there wasn't awareness regarding the total price of your first delivery or if you did not see the upcoming balance in your Delivery Schedule.

Hello, [redacted] reached out to Blue Apron via email on February *, 2016 to cancel her account. We replied to her email with instructions on how to cancel, but the account was not cancelled. [redacted] was charged for a delivery that arrived on March *, 2016. When she called to let us know that she...

did not want this order and would rather her account be cancelled, we refunded her in full for the charge she incurred and also cancelled her account as requested. Please let me know if I can assist further,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] started a free trial with Blue Apron on 6/*, her first delivery with us was 6/**. In signing up all members must accept our terms of service, which includes a cancellation policy outlining that cancellations need to be made 5-7 days prior to next order. [redacted] emailed us twice on 6/** and...

was provided instructions on how to cancel her account twice (both on 6/** to a spouse who emailed, and on 6/** to her directly) [redacted] cancelled her account on 6/**. Unfortunately that was past the deadline to cancel the next week's order. We have, however, reached out to [redacted] in apology and offered to refund the second charge. [redacted] has disputed the charge on her account, and we let the dispute go through. Effective the bank will refund the funds to her account. Her account has been cancelled, there will be no more charges and no more deliveries sent.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Blue Apron, Inc. regarding complaint ID [redacted].Sincerely,
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} span.s1 {color: #e4af09} Hi [redacted], An e-gift card can be redeemed by following the link provided in the gift. It...

seems there was some confusion over how the subscription service worked, as an account was never completed. The Customer Experience team has made multiple attempts to explain that completing the gift account was necessary to choose recipes or receive deliveries, however this seemed to create further confusion. Since no account was completed, no deliveries were scheduled.    Contact information, including both phone number and email address, is readily available on the Blue Apron website at the bottom of each page.   As stated on the Gifts page, gift cards are non-refundable. The purchaser of the gift is able to apply the gift amount to their own account if they choose to, or pass the gift on to another recipient.    If you have any further questions or concerns, please email [redacted] or give us a call at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Unfortunately the person responding is uninformed or is lying. I confirmed both with [redacted] directly and with Blue Apron representatives that the food was not refrigerated because my local [redacted] doesn't have a way to refrigerate the packages. Furthermore, I recommended Blue Apron to a friend (Erin Carney) and hers was delayed as well last week. This issue is clearly not limited to the two incidents that I've had. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for providing the screenshots, and this will be looked into further. In the meantime, I can confirm that [redacted] was issued a refund for the May charge on 6/**/2017, and should now see the refund reflected in their bank statement.

[redacted] is correct in that Groupon’s are for new customers only. There were no technical issues, she just wasn’t able to redeem her Groupon as stated in their terms of the voucher because she had already been a customer with us. When she reached out to our customer service, we were experiencing higher...

than normal email volume but did respond to her email. Because she purchased this through Groupon, she needs to reach out to them for a refund as we aren’t able to help with that.

The promotion [redacted] heard on This American Life was for 3 free meals, a value of $29.97. It seems like [redacted] was under the impression that the value was for an entire box. Our 2 Person Plan box will contain 6 meals (3 recipes each with 2 portions/meals), and the entire box costs $59.94. So, 3...

meals will be a value of $29.97. The Family Plan, which is what [redacted] signed up for, has a slightly lower value per meal but we still honor the 2 Person Plan value. [redacted] was refunded in full for the charge she incurred.