Roma Home Improvement LLC

I investigated further regarding the ingredient issues you’ve experienced and I can confirm that you were credited $for a missing knick knacks bag on your 10/ [redacted] deliveryThis discount was applied to your following delivery which arrived on 10/**You were also credited $for a missing bulb of garlic and a bottle of sesame oil on your 10/ [redacted] deliveryThis credit was intended to be applied toward a future delivery We are unable to partially refund your credit card for the $Blue Apron credit in your accountHowever, as a one time exception for the inconvenience you experienced, I will issue a full $refund back to your credit cardYou’ll see this reflected in your bank statement within the next 5-business daysYour account is currently cancelled If there’s anything else I can help you with please email [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is about as good as we are going to getFrom the veiled smarm in their response, it's clear they have no desire to take this complaint seriouslyI appreciate your effortsI consider this this matter resolved, but not to satisfaction Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I spoke to four people at Blue Apron? Travis on the **? of May emailed saying he was sorry for the wrong answer he give me.on that call he even say to contact the Revdex.com? Brittany B also emailed me on 4, [redacted] and 4/ [redacted] givinen wrong info three website had blank pages and the third was the same one I had? Your address, telephone number or contact is not on this website you send me? I had to google itI talked to Morgan on 4/ [redacted] he said he was going to have his manager contact me? The next day 4/ [redacted] Morgan boss call four times I was out? That afternoon I called he was at a meeting when he called back he said my cousin would be refunded within to day? He asked for her name and email address which he could see her account.it has not been ordays yet, but this is just another WRONG DOING BY BLUE APRON.Ann? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Hi Tina, I see that you reached out to us on to us on 7/ [redacted] regarding an account cancellationWe responded hours later with a link to cancel your accountNo deliveries or charges were made after your delivery on 7/**Because your request on 7/ [redacted] was after your delivery on 7/**, you charged the regular price of $We are unable to locate additional contact prior to 7/**Please let us know if you used an alternate email address to reach out us

Hi Tina, I see that you reached out to us on to us on 7/ [redacted] regarding an account cancellationWe responded hours later with a link to cancel your accountNo deliveries or charges were made after your delivery on 7/ [redacted] Because your request on 7/ [redacted] was after your delivery on 7/**, you charged the regular price of $We are unable to locate additional contact prior to 7/**Please let us know if you used an alternate email address to reach out us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Blue Apron Customer Service contacted me today via email and informed me that they would be giving me a full refund.? Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I never received an email from the company or a refundI've checked a number of times and in my junk mailI just checked again today and there is nothing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] As again I have stated and I have stated multiple times to Blue Apron and to multiple RepresentativesWhen I signed up it gave me my first order free it did not deduct it from my Hundred $gift certificate that was paid for by another member of blue apronThe website did not say thank you for your order it is deducted from your certificate it said thank you for your order your first order is free and actually had a line going through the $Blue Apron apparently does not have technology to view truly what people are signing up for or have records of anything because if they were to look up the gift certificate from Tracy they would see that it was for free first deliveryThis is advertisement and obviously Blue Apron does not hold true to what their website says and they choose to do whatever it is they see fitOnly after fighting and arguing about what the website said did they say oh okay here's a free meal because you got an e-mail a week later about thatThey also told me that they never ever have any type of free meal and I have emailed to show thatThat is when I sent them a screenshot of an email I received that said sign up and you'll receive two free meals not to free servings free mealsYet again advertisement on Blue apron's part In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] signed up using a $ gift cardUpon signing up, Ann's total balance shown for the first delivery was $0, because the gift card was being appliedThe 2-Recipe-Per-Week Family Plan is normally $per delivery, but since the gift card amount was greater than this amount, the balance shown was $If the gift card wouldn't have covered the whole price, [redacted] would've seen the difference as the amount owedOur agents asked [redacted] multiple times if there was a different promotional offer they received aside from the gift card that would've qualified you for a free first deliveryThe only promotion that we have at this time that covers a full week of meals is a free meal trial invitationWe offer the Free Meals Trial Invitation promotion as a thank you to our existing members, who enjoy Blue Apron and want to share fresh, delicious meals with friends and familyExisting members can send an invite to first time customers, which upon signing up would give them a complimentary week of mealsWe searched Ann's email and name to see if [redacted] had received a free meal trial invitation, but couldn't find any invites that had been sent to AnnIf we had found one, we would've honored itFurthermore, [redacted] sent us a snapshot of a different promotional offer they did receive through emailThis promotional offer was for free meals, which we honored and applied the $credit to Ann's Blue Apron accountIf we can provide any other information, please let me know

Revdex.com: I received a response from the company in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Blue Apron, Inc.? regarding complaint ID [redacted] ? This company has no interest in customer setviceSincerely, [redacted] ***

Brooke emailed our [redacted] email address on August **, and we replied with instructions on how to cancel the accountThis is an automated email, and includes a link that needs to be followed to complete the account cancellation process.? We include on the main page of our Contact & FAQ Section (here: [redacted] ) the question "How do I cancel my account?" which states: "To cancel your account, please email [redacted] by the “Changeable By” date reflected in your “Account Settings.” You will receive an email back with next steps to follow, so please read that email carefully." Brooke did not follow the instructions in the email, and her account remained activeShe reached out again via [redacted] and we cancelled her account for her on August **We also refunded her for the charge she incurredAfter the order starts the shipping process, we aren’t able to stop or intercept it, so the food will still be delivered to Brooke and we hope she will enjoy the food

Our payment processor works with credit card companies to automatically update expired cards in order to prevent service interruptionsThis is how we were able to charge Lindsay's most up-to-date credit cardSince Lindsay's Blue Apron account was still active, the scheduled charge for the week’s Blue Apron delivery was successfully processedAs stated in our FAQ, to cancel an account, the customer should contact our Customer Experience team at [redacted] , and we’ll send you an email with instructions on how to complete the cancellation processPer Lindsay's request, I've refunded the charge incurred for the delivery that arrived on That refund may take 5-business days to reflect in the bank statement

HelloBlossom’s account was cancelled on 916, she thought this order was skipped in our system, however it was notOur system indicates that on 8Blossom skipped the order scheduled for 9she unskipped the order scheduled for 9/*/We require days notice in order to skip upcoming ordersCustomers are able to confirm when an order has been successfully skipped by view their delivery schedule and confirming that a red “x” is next to their delivery dateI’ve gone ahead and refunded Blossom for her 9/orderThe order was shipped to her and we hope she was able to enjoy the food

I apologize for any confusion, but rest assured that you have not been charged and your account is cancelledIf you know any current blue apron chefs who have free trial invitations in their account, perhaps they can send you one so your entire first delivery can be free of charge

Hello, We completely agree that the customer service Amy received is not up to our standards, and we're actively working on making sure we're responding to our customers in a timely mannerAlso, ingredients should never arrive damaged and we will be investigating with the shipper to see if there was transit damage which caused the damageAmy has been refunded in full for all charges she incurredI did want to apologize for any confusion on how to cancelWe include on the main page of our Contact & FAQ Section [redacted] the question "How do I cancel my account?" which states: "To cancel your account, please email [redacted] by the “Changeable By” date reflected in your “Account Settings.” You will receive an email back with next steps to follow, so please read that email carefully."

Revdex.com:At this time, I have not been contacted by Blue Apron, Inc.? regarding complaint ID [redacted] Would like your assistance immediately for I believe charging an expired credit card is grounds for credit card fraudSincerely, [redacted]

Our 2-person plan includes three recipes, each of which provide two mealsAs each meal is $9.99, the total value of the discount was $and was automatically applied to the first scheduled deliveryWe do add the total value of the discount in the Reactivation button that members press to restart deliveriesI apologize if there wasn't awareness regarding the total price of your first delivery or if you did not see the upcoming balance in your Delivery Schedule

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I never received an email from the company or a refundI've checked a number of times and in my junk mailI just checked again today and there is nothing.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] left a voicemail on August ***, and we responded days laterThis isn’t as fast as we would like to respond, and we are actively working on growing our team so this doesn’t happen againWe refunded [redacted] in full for the charge he incurred, and also covered the cost of one of his next recipe’s, should he ever order from us again