Roma Home Improvement LLC

Brooke emailed our *** email address on August **, and we replied with instructions on how to cancel the accountThis is an automated email, and includes a link that needs to be followed to complete the account cancellation process. We include on the main page of our
Contact & FAQ Section (here: ***) the question "How do I cancel my account?" which states: "To cancel your account, please email *** by the “Changeable By” date reflected in your “Account Settings.” You will receive an email back with next steps to follow, so please read that email carefully." Brooke did not follow the instructions in the email, and her account remained activeShe reached out again via *** and we cancelled her account for her on August **We also refunded her for the charge she incurredAfter the order starts the shipping process, we aren’t able to stop or intercept it, so the food will still be delivered to Brooke and we hope she will enjoy the food

Thank you for letting us knowI was able to find your email that you sent to ***, and I see that we sent an email back with a link to cancel the account where we can also get feedback on our serviceThe FAQ states "If you decide to cancel your account, contact our Customer
Experience team at *** and we’ll send you an email with instructions on how to complete the cancellation process" and you mention that you didn't receive a response backThe email we sent might have gone to your spam folderI noticed that you were issued a refund for the delivery, and I hope you were still able to enjoy the food that was shipped to you We hope to cook with you again in the future!

I can confirm that your Blue Apron 2-Person meal subscription was cancelled on 11/**However, it was not requested that your Blue Apron Wine subscription be cancelled at this timeThe Wine subscription was cancelled on 12/*, which was past the cutoff for your 12/** Wine delivery to be stopped from shipping. As soon as, the Wine delivery was rerouted back to our facility, a full refund was issuedThis refund was issued on 12/** and took 5-business days to process. If you have any other questions or concerns, please email ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I've never seen a company just flat out lie about somethingThe free trial was offered at the end of June of and I actually contacted a few other people about this offer, which is why I know I didn't just make it up out of thin airI'm not sure if there's some type of confusion or miscommunication between departments or what, but I clearly saw the offer from your website directlyI regret not taking a screenshot of it because clearly you guys are just flat out lying about it and want to cheat out a potential customer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi *** Thanks for reaching back out and taking the time to send us your feedbackWe really appreciate your interest in our success and I’ve passed your note on to the appropriate teamWe’ll be sure to keep these notes in mind going forward. If you have any other comments, always feel free to send them to [email protected]

Hello, Karl was charged $and $29.92, and we have refunded him in full for both chargesWhen he let us know that he wasn’t seeing those refunds, we provided reference numbers that he could provide to his bank to confirm these refundsIn regards to the orders that weren’t successfully
delivered, we apologize for that experienceOur shipping team investigated further with the shipping company, and found that additional delivery instructions might be helpful

I can confirm that your Blue Apron 2-Person meal subscription was cancelled on 11/**However, it was not requested that your Blue Apron Wine subscription be cancelled at this timeThe Wine subscription was cancelled on 12/*, which was past the cutoff for your 12/** Wine delivery to be stopped from shipping. As soon as, the Wine delivery was rerouted back to our facility, a full refund was issuedThis refund was issued on 12/** and took 5-business days to process. If you have any other questions or concerns, please email ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I spoke to four people at Blue Apron Travis on the ** of May emailed saying he was sorry for the wrong answer he give me.on that call he even say to contact the Revdex.com Brittany B also emailed me on 4,** and 4/** givinen wrong info three website had blank pages and the third was the same one I had Your address, telephone number or contact is not on this website you send me I had to google itI talked to Morgan on 4/** he said he was going to have his manager contact me The next day 4/** Morgan boss call four times I was out That afternoon I called he was at a meeting when he called back he said my cousin would be refunded within to day He asked for her name and email address which he could see her account.it has not been ordays yet, but this is just another WRONG DOING BY BLUE APRON.Ann
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Blue Apron, Inc. regarding complaint ID ***.Sincerely,
*** ***

Hello, The promotion was for two free meals (or servings)Our 2-person plan has two meals per recipe ($per meal; total value $19.98) and meals total
Our family plan has four meals per recipe ($per meal; total value $17.48) and meals totalUsing your feedback, we’ve already worked with our Marketing team to improve explanations on our future promotions. Amanda H*** Customer Experience - Team Lead Blue Apron

I did some digging in our system, and was unable to find that you skipped the order for the week of ThanksgivingOur
system logs all skips and unskips, and I’m sorry that you were unable to enjoy the foodWe were able to credit your account for the cost of that box of food, though, and I hope that helpedAlso, I wanted to let you know that the cutoff time for all customers’ orders is days before the delivery day, and not days like you mention In regards to your missing ingredients in your past delivery, that’s definitely a disappointmentYour box of food should never be missing anything, and we appreciate that you let us know so we can make sure to not have that happen againI see that when you emailed on November *, we responded with an email within minutes and credited your account for the value of those ingredients, which would discount your next delivery Please make sure to skip all orders in your Delivery Schedule six days and before noon ET, and please note that orders sent around holidays might be adjusted due to our shippers’ schedulesWe’ll send out multiple emails ahead of time to keep you informed on those changes!

Our FAQ page regarding how to cancel an account states “if you decide to cancel your account, contact our Customer Experience team at ***, and we’ll send you an email
with instructions on how to complete the cancellation process.” This customer emailed *** on October ***, then emailed *** and stated that they “already received an email with how to cancelI would like confirmation that my account has been cancelled.” If the instructions in the email we automatically send with instructions on how to cancel are followed, the customer then receives and email confirming that the account is cancelledOn October ***, we let the customer know that they’re account was fully cancelled, and the customer was never charged

I apologize for any confusion, but rest assured that you have not been charged and your account is cancelled. If you know any current blue apron chefs who have free trial invitations in their account, perhaps they can send you one so your entire first delivery can be free of charge

I apologize for the confusion of this promotionThe promotional email applies to portions per recipe of our 2-Person PlanWith our Family Plan, portions per recipe costs $As *** requested, we went ahead and increased the amount discounted to $so ***’s order was free

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** left a voicemail on August ***, and we responded days laterThis isn’t as fast as we would like to respond, and we are actively working on growing our team so this doesn’t happen againWe refunded *** in full for the charge he incurred, and also covered the cost of one of his next
recipe’s, should he ever order from us again

Revdex.com:At this time, my complaint, ID *** regarding Blue Apron, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** *** ***

I accept the business's response to this claim, but still feel that they knowingly used advertisementTheir description of a meal does not make senseOne recipe is equal to one meal, not two meals, it is one meal that has two servings (aka feeds two people); the business is trying to imply that one recipe makes two meals, which is not trueI truly hope their future advertisements are clear, stating three free servings, which would make sense and not cause confusion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because This does not resolve the issue When I had called a day after charged my account) the shipment was not even shipped yetIt took three weeks for me to get my money back, and I had already cancelled the subscription a month before the charge occurred Very poor actions from a business! ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***