Roma Home Improvement LLC

The first voicemail we received from *** was on August ** around 10am*** also emailed on the same day around 4:30pm, and that was the first email we had received from ***We responded to that email minutes after it was sentIf *** had been calling for a week, we sincerely
apologize, but we were unable to find any record of that*** wanted to cancel her account, and we confirmed that it was cancelledShe was not charged for any deliveries after she asked to cancelAdditionally, we now have a way to cancel an account in the subscriber’s Account Settings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

HelloBlossom’s account was cancelled on 9/*/She had an order that was scheduled for delivery on 9/*/16, she thought this order was skipped in our system, however it was notOur system indicates that on 8/**/Blossom skipped the order scheduled for 9/*/and on 8/**/she unskipped the
order scheduled for 9/*/We require days notice in order to skip upcoming ordersCustomers are able to confirm when an order has been successfully skipped by view their delivery schedule and confirming that a red “x” is next to their delivery dateI’ve gone ahead and refunded Blossom for her 9/orderThe order was shipped to her and we hope she was able to enjoy the food

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This email is a form letter that mentions my "trial subscription " even though I was a paid subscriber for several months This response was obviously not carefully curated and as such, I am not confident the business intends to evaluate their "dangling carrot" policy that applies credits to the next order when every order has serious quality control issues this needs to be addressed specifically for my complaint to reach a satisfactory resolution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Blue Apron Customer Service contacted me today via email and informed me that they would be giving
me a full refund.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.We did enjoy the service however, were disappointed with the number of issues
Sincerely,
*** And *** ***

Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Please see attached email response from Blue Apron Customer Service. They have issued me
a full refund in the amount of $
Sincerely,
*** ***

Due to our just-in-time sourcing model, we have a day cutoff period for making changes to any upcoming deliveries - this includes cancellationsAny cancellation completed after an order has already processed will not cancel the processed orderAll customers will also receive an email confirming
cancellation once it is completed with their final delivery date stated in the body of the emailWhile it appears that this account was not cancelled on the date stated, this was rectified by our Customer Experience team with a refund, and clarification was provided.If you have any other questions or concerns, please email ***

Revdex.com:At this time, I have not been contacted by Blue Apron, Inc. regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Blue Apron has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is about as good as we are going to getFrom the veiled smarm in their response, it's clear they have no desire to take this complaint seriouslyI appreciate your efforts. I consider this this matter resolved, but not to satisfaction.
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Blue Apron, Inc. regarding complaint ID *** This company has no interest in customer setviceSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello, Karl was charged $and $29.92, and we have refunded him in full for both chargesWhen he let us know that he wasn’t seeing those refunds, we provided reference numbers that he could provide to his bank to confirm these refundsIn regards to the orders that weren’t successfully
delivered, we apologize for that experienceOur shipping team investigated further with the shipping company, and found that additional delivery instructions might be helpful

Revdex.com:At this time, I have not been contacted by Blue Apron, Inc. regarding complaint ID ***.Sincerely,*** ***

Upon signing up for a
free trial, all users agree to enroll in an ongoing weekly subscription, as stated in our Terms of Service which are provided on the signup pageThere is no commitment to continue after a free trial, and all accounts can be cancelled at any timeUntil an account is cancelled, all members will continue to receive deliveries each week unless they have been skipped through their accountAfter cancellation of an account, no charges or deliveries will be made after any processed orders complete.If you have any other questions or concerns please email us at ***

Revdex.com:At this time, I have not been contacted by Blue Apron, Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***