Roma Home Improvement LLC

Hi ***,I looked into this and I can confirm that you requested to cancel your account on 3/*At this time, a link was sent to the email address associated with your account with instructions on how to cancel. On 3/** your account was still active and you requested to cancel your account
again, so your account was manually cancelledAt this time, two refunds for $were issued for the deliveries on 3/** and 3/**. Currently, the account is cancelled and no future orders are scheduled to arriveThe refunds will be reflected in your bank statement within 5-business days of the issue date (3/**).If you have any other questions or concerns please direct them to ***

Nicolene signed up for our $planThe first order, after the $discount that was applied, cost $Nicolene cancelled their account before being charged for another delivery

After consulting with our team I can confirm that Blue Apron has not previously offered a sign
up promotion on our website for the amount of $Blue Apron does offer Free Trial Invites, which would cover the $for a new customer’s first delivery, however these must be sent by an existing customer who has accrued one or more Free Trial Invites Blue Apron’s promotional offers vary throughout the year and if you’re signed up for our newsletter we will inform you of the promotions that we are currently offering I can also confirm that your account has not been charged for any orders and is currently cancelled If there’s anything else I can help you with, please email ***

Hi, I can confirm that ***'s account was cancelled on May **, I also see that *** emailed us on May **, 2017, and we responded with instructions on how to cancel the accountThe instructions will include a link to our cancellation page, which also asks for feedback on why a customer is
cancelling their accountThose cancellation instructions weren't followed, and *** reached out again on May **, We manually cancelled the account for ***

Revdex.com:At this time, my complaint, ID *** regarding Blue Apron has been resolved They refunded the amount requested and canceled the service per my request.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Blue Apron, Inc. regarding complaint ID ***.Sincerely,*** ***

When we are alerted by our shipping carriers that there will be a delay in delivery, we're able to keep the boxes stored at a proper temperature*** representatives aren't always privy to that information, and in turn, misinform customersEven with delayed orders being held at proper temperatures, boxes may arrive to a customer at an improper temperatureWe refunded *** for the delivery that didn't arrive fresh, and if we could send a replacement order we certainly wouldAt this time, that isn't something we can provide at certain points of the week, because the ingredients we've sourced have already been dedicated to other customer's boxes of foodThis is something we are working to be able to provide in the futureHowever, we're committed to eliminating food waste as much as possible so we try to source enough ingredients to meet our customers needs and not have extra ingredients that will go to wasteWe're also working hard to make sure deliveries of food always arrive on their scheduled days, however, things such as shipping carrier's trucks breaking down and bad weather can interfere with that

Revdex.com:At this time, my complaint, ID *** regarding Blue Apron has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com and Alexis:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved If I do not see the refund on my account in the next 5-business days, I will be back in touch with Revdex.com Thank you for your efforts in resolving my dispute with Blue Apron.Sincerely, *** ***

Revdex.com:At this time, I have not been contacted by Blue Apron, Inc. regarding complaint ID ***.Sincerely,*** ***

On April **, 2017, this user's meals account was cancelled by a Customer Experience agent, however the user's wine account remained activeOn May **, Customer Experience received a message that an unexpected charge was received.The charge was immediately reversed and the wine account was
cancelledBecause Customer Experience has no way of reversing the bank's over draft fee - it was suggested the user contact their bank to have the fees reversed, as the charge had been refundedCustomer Experience apologized for the inconvenience of the fee and applied an equivalent credit to the user's meals account on May **, 2017, for use in the future

In order to receive a refund for a wine order, we require a confirmation that the order is
being returned to our facilityOnce the package is refused, and we receive confirmation from *** that the delivery is being returned, you will be issued a full refund for the order. I checked you account and it looks like your refund was issued on 12/**/You should expect to see the full amount refunded on your card within 5-business days of the issue date. If you have any other questions or concerns, please email us at***

Hello, Patti left a voicemail on May **, 2016, and we responded via email to her email address on file within hoursWe addressed her complaint of receiving disappointing ingredients and crediting her account for thatShe reached out again via email on May **, 2016, and said that she had not
heard from usWe let her know that we had previously emailed her and credited her accountWe also included a link to cancel her accountWe would never want the cancellation process to be difficult for our customers, although we are also sad to see anyone leave our service! In our FAQ, we instruct customers to email *** to cancel their accountWhenever someone emails *** they will immediately receive an email back with instructions on how to cancel their accountHowever, when emailing ***, there might be a wait time in response as we answer emails and phone calls in the order we received them

We apologize that *** didn't get his delivery as scheduled, and we're investigating with the shipper*** emailed our customer support email address on July **, and we responded on July **, which included refunding *** in full for the order that wasn't received

After reviewing your Blue Apron Wine account it looks like there was a change of address after
the scheduled cutoff date for your most recent wine orderSince this change in address involved a change of state, the delivery had to be returned to our facilityWhile Blue Apron is able to reroute a wine delivery within state lines, it is required that a wine delivery be returned to our facility if there is a change of state Since it was required that your delivery be returned to our facility, I can confirm that a full refund for this order was issued on 1/**You’ll see this reflected in your bank statement within the next 5-business days I can also confirm that your address has been successfully updated for future deliveries If there’s anything else I can help you with, please email ***

Revdex.com:At this time, I have not been contacted by Blue Apron, Inc. regarding complaint ID ***.Sincerely,*** ***

Our FAQ page regarding how to cancel an account states “if you decide to cancel your account, contact our Customer Experience team at ***, and we’ll send you an email
with instructions on how to complete the cancellation process.” This customer emailed *** on October *** and cancelled their account on the same dayHowever, the cancellation was processed after their final order was already processed (as indicated by the status in their Upcoming page), and therefore, their final order was still scheduled for delivery in our systemAny order shown as ‘Order Processed’ or ‘Shipped’ in the Upcoming page has already been processed and cannot be cancelledWe explain that there’s a cutoff time for stopping upcoming orders in the sign up process and in our FAQ

Hi ***, Any request for cancellation will be responded to with instructions on how to complete cancellation by
the customerUnless the cancellation is completed on the customer end, the subscription will remain active and weekly deliveries will continue per the subscriptionAny completed cancellation will be confirmed by an email stating the final delivery date and confirming the complete closure of the customer's account. The first communication from the account holder was received by email on 5/*/17, as stated by the customer service associate who respondedThe account was immediately cancelled upon receipt of the emailNo screenshots of past emails were providedThe account is cancelled and no further shipments will process. If you have any additional questions, please email ***

Revdex.com:At this time, I have not been contacted by Blue Apron, Inc. regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Blue Apron has been resolved They refunded the amount requested and canceled the service per my request.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***