Rooms To Go

If I could give stars I wouldPoor customer serviceConsistently damaged pieces (we are now on our FIFTH DELIVERYCorporate doesn't care or compensateHorribleNever again

-star review
Customer Dissatisfied
I purchased a TV console, dresser, nightstands and a chest from Rooms To Go on August 1stI have had numerous deliveries of the same pieces and each time they arrive brokenOn the 3rd time my floors were accidentally damaged and I immediately (within minutes) called to report the damageI was told that someone would follfrom the claim departmentI waited and when I didn't hear I called to inquire about it and was told someone would follup with meIn the meantime the furniture was delivered again and yet again it was damaged and a different colortime At this point we were very frustrated and decided that we could live with the damage and the different colorWe were told that we would receive a discount of 25% for keeping "as is" and that we would receive a letter to accept the discount25% was not nearly enough for the amount of hassle and damage that we have endured, but just wanted to be done and since we couldn't fully return at this point we thought just accept the 25% and move onThe letter came and it was for 15% so I called and was told that it would only be 15% and they won't honor the 25% that I was toldSo now I have damaged floors and damaged furnitureI called again about the damaged floors and finally after and a half weeks someone from claims called and requested I submit a statement and photosI emailed the requested statement and photos immediatelywithin an hour of speaking to the claim's representativeI was tired of waiting and calling for them to come look at my floors so I had my floor installer come look at it and it requires pulling up the flooring and baseboards in one whole room in order to replace the boards that are damaged because of how my flooring is layed downI emailed Rooms To Go claims to let them know that and that is when I was informed that they would not be accepting responsibility for the damage; they feel that they took precaution when delivering and sorry it was damagedWhat??? SeriouslySo now my brand new floors (we hadn't even moved in the house yet) are damaged and my furniture is damagedI would hope that a company like Rooms To Go would try to mediate the situation and make it right, but instead they are refusing to do anything about either situation
Highly disappointing!!

We purchased sofas, recliners, a desk and a king size bed on 7/4/It was delivered the following week with the headboard to the king size bed being brokenThey left the bed here and made an appointment for the following week to bring a new oneWhen they brought the second one, it too, was bustedThey again, made another appointment to bring headboard number the following weekWhile we waited all day for headboard number 3, it never cameBy 8:that evening, I made no less than phone calls getting lied to that it was still "on its way" to my houseI requested to talk to a manager and was told they weren't availableI requested to be called back by a manager and am still waiting for that phone callThe next day they finally admitted that the headboard was out of stock and that was why it was never deliveredI tried to call the store where we purchased it to talk to a manager and was told repeatedly, they are not availableSo I physically drove miles to the store

on May 25,I bought a bedroom set from RTGI cancel the orderRTG refused to refund my $back
sales person name : Otto Pares : order# XXXXXXXX
on May 25,I purchase a bedroom set from RTGI call to cancel the order about a week later I was told I have to go in the storeI went to RTG speak with MrPto cancel the order he then told me that I only have hours to cancel my order to get a full refund and 20% cancellation fee and I can only get a store credit for the remaining balance.(I paid $on my visa card at the time of purchase)I left the store and call the customer service department I was told to go back to the store and speak with the store manager, I went back speak with Franklin he stated I can only get a store credit with is $the furniture were never deliver

the information provided to me when the technician came to the home is not what the customer service department was given
On Wednesday June 8th at 10:45am technician came to look at the one year old mattress which has become extremely soft in a short period of time
He took out string for one end to the other and then with measuring ruler advised the right side of the mattress had a 2" impression while the left had a 1" impression the 2" was definitely out of the standards so he said this should be no problem to have it exchanged since the mattress comes with a yr warranty When I called this morning to ascertain what is the next step, customer service advised the techinician said there was only a 1" impression in total and therefore there is no further action I explained this is not correctthis is not what he told me The customer service advised I would have to wait another days before they can send someone back out to remeasure!!!
this is insane It is so obviou

Product was not delivered in its entirety and left unassembled Customer service regarding replacement parts was unsatisfactory
Order #: XXXXXXXX purchased 9/24/ Delivery for 10/7/ Table base and hardware were missing at time of delivery, therefore, table was unable to be assembled Table top was left on chairs with bench in middle of dining room Customer service called immediately to report that replacement parts would be delivered on 10/10/ Table was left unassembled in my home during this time I have a year old child who could have been (and still can be) easily harmed by this dangerous situation Replacement parts never arrived I contacted customer service and parts were never ordered!! Representative informed me she would be overnighting the parts and they would arrive on 10/12/ I contacted customer service the morning of 10/12/and there was still no tracking number for the parts Later this day, the tracking number came through which showed s

New mattress purchased at Rooms To Go has caused back/neck pain, the mattress has a dip in the middleCalled customer service denied refund
New mattress purchased on May is defective there is a dip and has caused neck painCalled customer service and all they could do is send a tech to review mattress and a replacement of same mattress sent to our HomeMattress has been replaced over times within our purchase time and no results have been foundThis has been going on since purchase of mattress (May 2018)When asked for refund, rooms to go Representative states no refund can be provided even though the mattress is defective and Rooms to Go know it tooI wish to get a full refund of my purchase
Purchase Date: May
Problem Date: May
Model Number: Beauty Rest Silver (31CXXX-XXXX)
XXXXXXXXX
Rooms to Go Account#: XXXX XXXX XXXX XXXX
Purchased was made in the Rooms to Go at Lyndon BJohnson Fwy
Dallas, TX

Lack of consistency in information provided by representatives, demeaning and degrading treatment by support reps, broken products delivered
Purchase date of May 21, with sales rep JD GarrettOrders - *** ($3,075.02), *** ($720.25), *** ($3,693.73) all purchased on company's offered credit card due to 0% financing option with a deposit of $paid by customer
Power reclining loveseat - XXXXXXXP, XXXXXXXX - One of the arm rests was separated from back structure after less than a month and minimal useWas replacedReplacement was not properly connected or installed and was missing aesthetic velcro adhesiveTech fixed adhesive and customer fixed connection and installation issue
Nightstand - XXXXXXXX - was delivered damaged ando delivery rep was supposed to report itHe did not so customer ended up reporting it a week laterCompany did replace it
Queen bed rails and frame - XXXXXXXX - Customer asked prior to purchase if this bed frame would work

I was quote a price for a king headboardAfter receiving confirmation of model, size & price they said it was the wrong price & WILL NOT HONOR QUOTE
I went online for a price quote for a headboard I was told it was $599, I replied with a statement confirming the model, size and price Handly Manor KING size headboard only for $ The sales rep (ERIN) replied with "Correct" I then called the number to order it and they said they can not sell just the headboard and that I would have to go in the store I went into the store and showed them the written blog and quote and they said the headboard was $and they can NOT match that quote and that online and customer service would have to take that loss I then call again and they again said I had to go into the store and the rep named TRAY stated that he can not match the quote and CAN NOT send that specific headboard only on an online purchase I called the store again and they said to have customer service approve I then re

Unauthorized credit inquiry
I checked my personal email and I received an email from my credit report agency stating that an unauthorized inquiry had been made
I am contacting your company to remove this credit inquiry from my credit profile
I have a security freeze on my credit reports in which costed me so I'm not sure how someone accessed my information
I have requested that Experian, Equifax, and TransUnion investigate into how someone received my information to apply for furniture

I cannot get my table delivered when it is convenient for me the customerI am told I have to be at my home during business hours when I am at work
I had a failed delivery by your driver when I informed him I would be a few minutes lateI was told it needed to be reported to his dispatch while he was doing so I returned homeI communicated this and was told it was too late and a request for the driver would be submitted for him to returnI was told I would get a call back which never happenedThe following day I did not get a call and after I got out of work I called the officeI was told that it was returned to the warehouse and that it had a hold for days that I needed to call back after that timeThen they could reschedule for the following weekI explained to the rep Mariah this was not my job to continue to call them and requested a call back Mariah called me Friday 8/and told me the item was released but the soonest it could be delivered was Thursday or FridayI

Order a sofa for my daughter, onlineShe ask that delivery call her minutes in advance in so she could get to her apartment to accept delivery
They called her when they were mins out and they could only wait minutesShe could not make it time to accept deliveryThere was a $fee and we are being told that they will only refund $because the delivery fee is non-refundable
Product_Or_Service: Sofa

I bought a recliner and other furniture in March of It was delivered at the end of April The recliner broke on May 7th
On March 15th I purchased multiple pieces of furniture from Rooms To Go totaling about $2,My order number for the specific complaint was XXXXXXXIt was delivered on April 23rd On May 7th one of the arms on the foot rest brokeAfter I broke I tried to call customer service right awaySince it was a Sunday I had to wait until Monday morning to talk to somebodyOnce I talk to somebody on Monday May 8th they scheduled the service person to come out on Friday May 12thAfter his report I received a phone call the following Monday from Maria R.that because a metal arm broke it was not a manufacture defect and they would not warranty their productShe also stated that since the warranty had expired by two weeks they sent the service guy out as a courtesyAt this point I kind of lost my temper and eventually hung upI have since c

Bed not assembled correctly Did not attach headboard or baseboard to frame Had to sleep on floor
We placed our order on March 13, for a bedroom suite
Order #XXXXXXXX
Waited days for delivery...Delivered yesterday, March 23,
We thought our bed was assembled but when getting ready for bed...we noticed first that the footboard was not attached to frameWe removed the mattresses and then found that the headboard was also not attached to bed frame causing the headboard to sway forwardWe also found some blocks sitting on the floor in the middle of the frame not attached to anythingSince the bed frame collapsed due to not being assembled correctly, we had to spend the night on the floorBeing and 67, this really was an ordeal for usI hope you will send someone ASAP to fixAren't your delivery people trained to assemble beds correctly?

My claim was denied for damage in a BRAND NEW HOUSE that the delivery people made
I was to receive a pc bed set with mattress on February 24thRight after the delivery people left I noticed that the railing in the stairwell was chipped but the delivery people had already drove off by the time I got a chance to go outside and catch them I filed a claim that same day and on last week was told that they denied my claim and stated that the delivery people informed them that they did not damage anything This was a blatant lie by the delivery people I have a BRAND NEW HOUSE that doesn't have any furniture upstairs This was the first piece of furniture being transported upstairs I am very upset that this is not being accepted or being taken care of I filed the claim the same day of deliveryI noticed that they were having trouble getting the mattress up the stairsI am aware that the mattress may not have been what chipped the stairwell Like I stated before there was a wh

President's Sale Flyer on table & chairs marked in big red print says $ The sign was not for the table that held the sign That table is $
The table and chair set that we were drawn to had a big sign on the table with President's Sale written on it and in big red letters marked $for table with side chairs In the very bottom of the sign, marked in much smaller print was $which displayed another table and chairs, plus a side cabinet option, and a hutch option all with separate pricing I believe the signage was placed to deceive the customer in thinking THAT table and chairs was their special President's Sale offer of $instead of the real price of $which reflects $more for the table because of the leaf option We were later told by the store manager after complaining about the $more for the table, that this is common practice among furniture galleries when a manufacturer makes different style tables and chairs offered at different pricing options

After spending over $4,on furniture, 85% percent of my order was damagedAdditionally, each of the next two rescheduled deliveries had defects
On July 2016, I purchased $4,of furniture at store# On July 2016, a delivery was made to my home
However, the counter height table (# XXXXXXXX) had several scratches, the counter height glass table top (# XXXXXXXX) was dirty and I also received a chair that I did not order and the bench that I initially ordered was not included
After I noticed these defects, I contacted customer care and they apologized and said that they would correct the situation by sending replacements for the damaged items and would also ensure that we would receive our bench that was never delivered
On August 2016, another delivery came; but it was still missing our bench and all the items delivered were damaged
except one or two chairsThis time, the table was dented and several chairs had stiching coming out and dents
Afte

Miss-information between customer service and the store locations causing more time and money spent by the consumer
We purchased a bedroom set around March 2015, at the time we were told a certain price for the bed and foundation months later our mattress was found defective under warranty, they let us either re-select or replace the mattress We went to the Lubbock store to look at the re-select option, at this time we found out we were lied to about the price of the mattress and foundation as well as the brand of mattress we were sold The initial salesman told us we were getting a temperpedic when he really sold us a therapedic The foundation was supposed to be $in reality it was $in the "package" deal we bought So instead of having around $to pick a new mattress with, we had around $1300, they won't let us pick a mattress on sale and they were very rude when we explained the situation of them lying about the prices of the foundationWe ended up just replac

very poor customer and delivery service
On June 11,I went in to the Rooms to go in PensacolaI order a living room set and children bedroom setI was told the lamps I ordered were on back order and would be UPS to me on 6/27/My other items were able for delivery on 6/18/I noticed on my invoice a balance of so I contact customer serviceOn 6/16/I was told they would delivery between 12-On 6/18/I got a call at 9:30am leaving me a voicemail saying they had my delivery and would be there in 40minsWhen rooms to go showed up it was delivery associatesThey were rough with the boxes of furnitureI They did not use any proper moving equipment like I thought would happenedthey instead pushed heavy boxes on my carpet or tumbled boxesI was shocked but thought maybe this was and they do this all the timeI did see they did set up my daughters bed in place and her dresser against the wallI was told they were not allowed to hang the mirror which was

If I could give Rooms to Go NEGATIVE stars I would They were quick to place our order and take our money, but delivered the wrong ottoman In addition, the leg to our sofa was brokenTheir resolution was to keep the damaged and incorrect items in our house and initiate an "exchange." It is TWO weeks later, and I am still waiting for the items to be correctedI have been on hold countless hours, and customer service agents keep promising to call me back (but, do not) The manager at the store, nor any of the supervisors can offer any explanation but "sorry." They do not allow returns, eitherEVEN FOR DAMAGED MERCHANDISE They advertise "delivery the next day."
RIP OF! BE WARNED!