Roomster Corp.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #e4af09} To Whom It May Concern: We received a Revdex.com...

customer complaint letter from [redacted].   We state on Customer Receipt and Helpdesk message, that customer may cancel the subscription at anytime, even right after the purchase to prevent any future billing and we have instructions how to cancel the subscription.  She has canceled her subscription after scheduled renewal took place.  Account representative has explained, that all charges were authorized and provided all the information.  [redacted]   As a courtesy to her we have issued her a pro-rated refund of the last transaction. This process can take a couple of business days.   We consider this matter is closed.

Pro-rated refund has been processed and is now up to your bank/credit card company to deposit the funds back into your account. This process can take a couple of business days.[redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. He has canceled his subscription after scheduled renewal took place.
class="p2">But as a courtesy to him we have issued a full refund even before receiving a complaint from Revdex.com.    We consider this matter is closed and waste of Revdex.com's time.

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. She contacted us through the Helpdesk, she has never canceled her subscription and we sent her all the information about renewal and provided her information how she can cancel the subscription. After she...

canceled her subscription to provide a great customer service as a courtesy to her we have issued a full refund of the last transation.    We consider this matter is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is very clear that numerous e-mails and text messages that I have received have the same fake link leading to Roomster under different names. Whether it's initiated by Roomster or it's affiliates, Roomster is ultimately stands to benefit from links to their site and are ultimately responsible. The ads seem to good to be true and another friend has experienced the same problem. The person sponsoring the (fake) ad wants to find out right away when you've logged in. There is no further contact by the person sponsoring the ad after you've logged in nor the same ad to be found in Roomster. I even had a brief phone text conversation with one of the individuals who acknowledged that it was a fake ad. It's so prevalent that it would be easy for an independent reviewer to investigate.Example. "[redacted]." (Leads to Roomster website.)Secondly, I tried to call Roomster at a phone number listed in [redacted], but there was no response. I tried to communicate via e-mail, but there is no e-mail address or customer service number listed on their site. The only way that I could see to contact Roomster was to logon via [redacted], etc. After having this experience, I did not wish to login into their site with my personal information and become a member.Roomster seems to be trying to avoid responsibility for bogus ads leading to their website. This does not solve the problem and leads to a lack of responsibility by anyone for the problem. There are other roommate matching websites that do not seem to have this problem with bogus ads lead to [redacted] does not allow people even to use the term 'Roomster' in their ads. Ultimately, a business' reputation will lead to it's long term success and how it handles problems with the public. [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We just got your Revdex.com! you never canceled your subscription!!!! We sent you instructions on how to cancel....its one link! you took the time to write a Revdex.com complaint but couldn't click one link...and we a have a money back guarantee anyway!!! what is your problem?

we did not find an account for [redacted] with the email address ([redacted]), but did find one using [redacted] with the name [redacted]. She contacted us on 3/*/2015 10:19:04 AM & 3/*/2015 5:41:25 PM not about a refund, but how she was trying to find a...

specific member on the site, which is not our responsibility to provide. [redacted] made no attempts to ask for any of her subscription back and has logged in 100's of times using Roomster's services! as a courtesy we have issued a credit of $89.95 back to her CC ending in [redacted] & have terminated her account We consider this matter closed. Had she asked for her money back directly to us, we could have avoided this waste of the Revdex.com's time. [redacted] 3/*/2015 10:19:04 AM Help & Sup­port [redacted]
[redacted] 3/*/2015 5:41:25 PM Help & Sup­port [redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] [redacted]. She contacted us through the Helpdesk, she has canceled her subscription after scheduled...

renewal took place. All charges was authorized by [redacted] [redacted]. We have sent her all the information about renewal. She was required to check off on the terms of use TWICE in order to create an account with us. The subscription policy is stated on all these pages:  1. Terms of use  2. Credit card page  3. The subscription tab on account page  4. FAQ page   To provide a great customer service as a courtesy to her we have issued a pro-rated refund of the last transaction.    We consider this matter is closed.

Pro-rated refund has been processed and is now up to your bank/credit card company to deposit the funds back into your account. This process can take a couple of business days.
[redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] . All customer service is done via the helpdesk. She has never contacted us through the...

Helpdesk. We state on your billing history page when your subscription is being renewed, so that she can end her subscription before a new billing cycle begins. She were required to check off on the terms of use TWICE in order to create an account with us. The subscription policy is stated on all these pages:  1. Terms of use  2. Credit card page  3. The subscription tab on account page  4. FAQ page She has never canceled her subscription.  She has never canceled her subscription.  As a courtesy to her we have canceled subscription for her and have issued her a full refund of the last transaction.   We consider this matter is closed.

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] All charges were authorized. We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”).  He canceled his...

subscription after scheduled renewal took place (see screenshot “Billing”), even though he was informed that he has to cancel his subscription before Thursday, July 07, 2016 to prevent any future billing (see screenshot “Receipt”).  When he contacted the Helpdesk account representative provided all the information about renewal and as a courtesy to him we have issued pro-rated refund as he requested even before we received a letter from Revdex.com.  We also sent a message to this 24/7 support page on 7/*/2016 9:24:54 PM thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any time. There is a link to manage your subscription right on this page."  Had he canceled his subscription before Thursday, July **, 2016 all billing would have ended. To see documents please use links below:[redacted]
[redacted] We consider this matter is closed and waist of Revdex.com time.

Shoshanah M[redacted] signed up for Roomster on 3/*/2015 3:10:05 AM and upgraded her membership on 12/*/2015 2:31:50 PM.We would never have charged her credit card without her permission and authorization, Not only did she have to sign off on the...

terms of use twice, It also states that her credit card would be renewed at the monthly rate of $29.95 in large letters above the credit card authorization button so that it complies with Law. Its is not in small print, and is extremely visible and easy to read. Just in case she did not read this we also sent out an email to "[redacted]" and another message in her onsite help desk at 12/*/2015 2:31:50 PM.Her statements that she was not properly notified are false. However, because we are a good company and in an effort to provide excellent customer service we issued a credit for the last charge of $29.95 before she even contacted the Revdex.com.  Please find attached screenshots of 1)her actual credit card page & 2)her roomster 24/7 support help desk With the credit issued and our case proven, We consider this matter closed.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I do apologize for not withdrawing my Revdex.com complaint from when I was informed that I would be receiving a full refund
Sincerely,
[redacted]

List of a room on Craigslist and for two days have gotten totally spammed buy fake notifications of interested parties and everyone leads back to the room store sign up form. This is false advertising or misrepresentation at the very least.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did send e-mails to the help desk at Roomster asking them to check for an account in my name or my daughter's name, gave both names, and also gave the last 4 digits of my credit card, which was used to pay for the account.  However, Roomster never responded to those e-mails or this issue would have been resolved some time ago.  If my credit card is no longer charged, then I will consider the issue resolved.  I cannot know whether the issue has been satisfactorily resolved until I confirm that I am no longer being charged the fee on my credit card.  I will not know this until I receive my next credit card statement.  I am very dissatisfied with Roomster as a result of the lack of response from the help desk to my emails and the inability to speak to a customer service representative directly.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We do not post anything on [redacted] or any other site for that matter. This may be an affiliate who is doing this, we however are not. We have a clear warning to all affiliates not to do this. If you have any links or information that we can look at we will investigate and take action right...

away![redacted]Attention affiliates!We will not do business with any affiliates who post on [redacted].We will not accept any leads that come from [redacted].We will not pay for any leads that come from [redacted].If you post on [redacted] your affiliate account will be terminated.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My facebbook account is under [redacted] and [redacted] is listed as art berk
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

You have canceled your subscription after scheduled renewal took place and all future billing has ended.We have warned you about scheduled renewal on 3 different accessions: on your Roomster Receipt [redacted]on your Payment Screen [redacted] And We also sent a message to this 24/7 support page on 7/**/2016 6:39:13 PM thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any time. There is a link to manage your subscription right on this page."But you still didn’t cancel your subscription on time. Had you canceled your subscription before Tuesday, July **, 2016 all future payments would have ended. We consider this matter is closed.

[redacted] is using [redacted] to post ads for rooms as if an individual is posting the ad. If you reply to the room ad, a response asking you to sign up for a paid website is generated. Ads should specify that this is a link to a roommate referral system. It is deceptive to post an ad as if an individual posted the ad with the intent to solicit business for a paid website.