Roomster Corp.

we did not find an account for [redacted] with the email address ([redacted]), but did find one using [redacted] with the name [redacted]. She contacted us on 3/*/2015 10:19:04 AM & 3/*/2015 5:41:25 PM not about a refund, but how she was trying to find a...

specific member on the site, which is not our responsibility to provide. [redacted] made no attempts to ask for any of her subscription back and has logged in 100's of times using Roomster's services! as a courtesy we have issued a credit of $89.95 back to her CC ending in [redacted] & have terminated her account We consider this matter closed. Had she asked for her money back directly to us, we could have avoided this waste of the Revdex.com's time. [redacted] 3/*/2015 10:19:04 AM Help & Sup­port [redacted]
[redacted] 3/*/2015 5:41:25 PM Help & Sup­port [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:   As far as I know nothing else can be done even though I am not happy with this because  it's just my word against theirs, I didn't save a copy of my emails I sent to them because I never thought that I would have to deal with this on this level.   But I guess that is why they are not accredited by the Revdex.com  and why they have a grade C.   138 complaints about this same issue I guess WE all need 2 look more closely 2 whom we re dealing with w/ these online scams.  My message 2 Roomster.com is that if you had a service that that was worth your tricky billing practices then you wouldn't get all these complaints.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] . All customer service is done via the helpdesk. She has never contacted us through the...

Helpdesk. We state on your billing history page when your subscription is being renewed, so that she can end her subscription before a new billing cycle begins. She were required to check off on the terms of use TWICE in order to create an account with us. The subscription policy is stated on all these pages:  1. Terms of use  2. Credit card page  3. The subscription tab on account page  4. FAQ page She has never canceled her subscription.  She has never canceled her subscription.  As a courtesy to her we have canceled subscription for her and have issued her a full refund of the last transaction.   We consider this matter is closed.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I do apologize for not withdrawing my Revdex.com complaint from when I was informed that I would be receiving a full refund
Sincerely,
[redacted]

Pro-rated refund has been processed and is now up to your bank/credit card company to deposit the funds back into your account. This process can take a couple of business days.
[redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted].   Her statement is not correct. We state it very clear that the subscription will be renewed unless customer will cancel the subscription before scheduled renewal will take place.  She canceled her...

subscription after scheduled renewal took place (see screenshot “Billing”), even though she was informed that she has to cancel her subscription before Friday, August [redacted] 2016 to prevent any future billing (see screenshot “Receipt”).  All charges were authorized. We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”).  But as a courtesy to her we have issued a pro-rated refund of the last transaction. even before receiving a letter from Revdex.com.   We consider this matter is closed and waist of Revdex.com time.

Good day!
We received a Revdex.com customer complaint letter from user [redacted] with assigned ID# [redacted].
We understand what the issue is, and we did our best to resolve it by issuing a refund. Unfortunately we are not able to help further in this case.  Roomster is not responsible for fees and charges of banking institutions. 
Thank you,
Roomster Team

this customer contacted the Revdex.com before we could even respond and issue a credit. which we did. We issued the buyer a refund within 3 minutes of being contacted. please see the transcript.ed3/*/2015 10:54:06 AMBilling[redacted] [redacted]...

[redacted] [redacted]Customer Service3/*/2015 1:31:33 PMRE: Room­ster re­fund pend­ingIn re­sponse to your con­cerns re­gard­ing billing, your ac­count has been ap­proved for a full re­fund. The re­quest has al­ready been sent to Room­ster’s billing de­part­ment to be processed. We will let you know as soon as your ac­count has been cred­ited. In the mean­time your ac­count sta­tus had been re­verted back to the basic “free ac­count”.Customer Service3/*/2015 1:31:40 PMRE: Room­ster re­fund pend­ingGood news! Your full re­fund in the amount of $29.95 has been cred­ited to your ac­count. You should see your credit back in your ac­count within a few busi­ness days. We wel­come your busi­ness in the fu­ture and hope that we have pro­vided you ex­cel­lent cus­tomer ser­vice.

List of a room on Craigslist and for two days have gotten totally spammed buy fake notifications of interested parties and everyone leads back to the room store sign up form. This is false advertising or misrepresentation at the very least.

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. He has canceled his subscription after scheduled renewal took place.
class="p2">But as a courtesy to him we have issued a full refund even before receiving a complaint from Revdex.com.    We consider this matter is closed and waste of Revdex.com's time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did send e-mails to the help desk at Roomster asking them to check for an account in my name or my daughter's name, gave both names, and also gave the last 4 digits of my credit card, which was used to pay for the account.  However, Roomster never responded to those e-mails or this issue would have been resolved some time ago.  If my credit card is no longer charged, then I will consider the issue resolved.  I cannot know whether the issue has been satisfactorily resolved until I confirm that I am no longer being charged the fee on my credit card.  I will not know this until I receive my next credit card statement.  I am very dissatisfied with Roomster as a result of the lack of response from the help desk to my emails and the inability to speak to a customer service representative directly.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] All charges were authorized. We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”).  He canceled his...

subscription after scheduled renewal took place (see screenshot “Billing”), even though he was informed that he has to cancel his subscription before Thursday, July 07, 2016 to prevent any future billing (see screenshot “Receipt”).  When he contacted the Helpdesk account representative provided all the information about renewal and as a courtesy to him we have issued pro-rated refund as he requested even before we received a letter from Revdex.com.  We also sent a message to this 24/7 support page on 7/*/2016 9:24:54 PM thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any time. There is a link to manage your subscription right on this page."  Had he canceled his subscription before Thursday, July **, 2016 all billing would have ended. To see documents please use links below:[redacted]
[redacted] We consider this matter is closed and waist of Revdex.com time.

In response to this Revdex.com complaint, We're sorry to hear your complaint, but we do not have any affiliation with Craigslist and do not have control over what Roomster members do or post while on other sites.We do not post anything on Craigslist or any other site for that matter. This may be an...

affiliate who is doing this, we however are not. We have a clear warning to all affiliates not to do this. If you have any links or information that we can look at we will investigate and take action right away![redacted]Attention affiliates!We will not do business with any affiliates who post on Craigslist.We will not accept any leads that come from Craigslist.We will not pay for any leads that come from Craigslist.If you post on Craigslist your affiliate account will be terminated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is very clear that numerous e-mails and text messages that I have received have the same fake link leading to Roomster under different names. Whether it's initiated by Roomster or it's affiliates, Roomster is ultimately stands to benefit from links to their site and are ultimately responsible. The ads seem to good to be true and another friend has experienced the same problem. The person sponsoring the (fake) ad wants to find out right away when you've logged in. There is no further contact by the person sponsoring the ad after you've logged in nor the same ad to be found in Roomster. I even had a brief phone text conversation with one of the individuals who acknowledged that it was a fake ad. It's so prevalent that it would be easy for an independent reviewer to investigate.Example. "[redacted]." (Leads to Roomster website.)Secondly, I tried to call Roomster at a phone number listed in [redacted], but there was no response. I tried to communicate via e-mail, but there is no e-mail address or customer service number listed on their site. The only way that I could see to contact Roomster was to logon via [redacted], etc. After having this experience, I did not wish to login into their site with my personal information and become a member.Roomster seems to be trying to avoid responsibility for bogus ads leading to their website. This does not solve the problem and leads to a lack of responsibility by anyone for the problem. There are other roommate matching websites that do not seem to have this problem with bogus ads lead to [redacted] does not allow people even to use the term 'Roomster' in their ads. Ultimately, a business' reputation will lead to it's long term success and how it handles problems with the public. [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We just got your Revdex.com! you never canceled your subscription!!!! We sent you instructions on how to cancel....its one link! you took the time to write a Revdex.com complaint but couldn't click one link...and we a have a money back guarantee anyway!!! what is your problem?

You have canceled your subscription after scheduled renewal took place and all future billing has ended.We have warned you about scheduled renewal on 3 different accessions: on your Roomster Receipt [redacted]on your Payment Screen [redacted] And We also sent a message to this 24/7 support page on 7/**/2016 6:39:13 PM thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any time. There is a link to manage your subscription right on this page."But you still didn’t cancel your subscription on time. Had you canceled your subscription before Tuesday, July **, 2016 all future payments would have ended. We consider this matter is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I only received a refund of $29.95. They charged me that amount for two months, so I should get back a refund of 2 times $29.95. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted].   He canceled his subscription after scheduled renewal took place (see screenshot “Billing”), even though he was informed that he has to cancel her subscription before Friday, September 16, 2016 to prevent...

any future billing (see screenshot “Receipt”).  All charges were authorized. He agreed to the Terms of Use and Privacy Policy. [redacted] We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”).  As a courtesy to him we are issuing a refund of the last transaction. This process can take a couple of business days.     To see documents please use links below: [redacted]   We consider this matter is closed.

[redacted] signed up with a Roomster and purchased a subscription on 9/*/2015 12:17:49 AM.  Not only did he authorize the subscription, we also sent him notifications and confirmations. He has logged in 100's of times into his Roomster account throughout all his billing periods, yet he...

never once made an attempt to contact us via our 24/7 support help desk or to cancel his subscription. Had he contacted us, we would have advised him to cancel his subscription and issued a refund for any charges. We have since issued a refund for the 3 authorized purchases and consider this matter closed.