Roomster Corp.

To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted].   She canceled her subscription after scheduled renewal took place (see screenshot “Billing”), even though she was informed that she has to cancel her subscription before Wednesday, September **, 2016 to...

prevent any future billing (see screenshot “Receipt”).  All charges were authorized. She agreed to the Terms of Use and Privacy Policy. [redacted] We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”).   To see documents please use links below: [redacted]   We consider this matter is closed.

Revdex.com:
Though I have yet to see the money back in my account,
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
If the money does not show up in my account in a timely manner I will file another complaint with regards to this one.
Sincerely,
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} span.s1 {color: #e4af09} To Whom It May Concern: We received a Revdex.com customer complaint letter from Elizabeth J Wepsic....

  She had never canceled her subscription, even thou, she was informed that she has to cancel the subscription before Monday, January **, 2017 to end all future billing. We have sent the receipt to the email she provided to us ( [redacted])  Also, we have sent a Helpdesk message with the same information, that she had access to 24/7 at her account. (Please see the “Helpdesk” screenshot.)   When she contacted us, account representative explained that recurring transaction happened because she didn’t cancel the subscription and informed her how to do that. But instead of that she disputed the charge with [redacted]. We had to respond to her dispute. We had provided all the information regarding that charge to the [redacted] and [redacted] resolved it in our favor. Which clearly shows that it wasn’t an unauthorized payment.    We consider this matter is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I will monitor my accounts carefully to ensure the business makes good on its claim to recompense me.
Sincerely,
[redacted]

[redacted] statement that she contacted Roomster is not true. She has never contacted Roomster at all! ,  she never contacted us, she canceled her subscription 10/*/2015 3:49:44 PM and deleted her account 10/*/2015 3:50:23 PMHad she contacted us and asked for a refund we...

would have gladly given her one at the time of her request. We have issued a refund of $29.95 as a courtesy today 10/*/2015 2:43:38 PMWe would never charge her card without your permission and authorization,  please note the [redacted] taken on 9/**/2015 8:31:50 AM and the [redacted] that we emailed you on 9/**/2015 8:31:50 AM to [redacted]. We also sent a message to this 24/7 support page on 9/**/2015 8:31:50 AM thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any time. There is a link to manage your subscription right on this page."credit has been issued, we consider this matter closed.please find attached login history and helpdesk with no visits or messages to helpdesk.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #e4af09} To Whom It May Concern: We received a Revdex.com...

customer complaint letter from [redacted] *. We do not have and never had a free trial. Customer made in-app purchase on 5/**/2017 11:48:12 PM. Customer purchased a subscription through the Apple, not through us. We do not have his credit card on file. When he purchased a subscription he received “Subscription Confirmation” email from Apple where they state that subscription will renew every 7 days at $7.99 rate and by which date customer should cancel the subscription to stop all future transactions. And they provide a link “review your subscription” if you want to cancel or learn more about your subscription.
[redacted] Special Cancellation Instructions for Mobile Application Users. If you sign up and pay for a Full Subscription using a third party service through which you have downloaded one of our mobile applications, e.g., the [redacted] or [redacted] (each, a “Third Party App Store”), your payment will be processed by the Third Party App Store through which you downloaded the mobile application and you must cancel your Service subscription through the applicable Third Party App Store. We consider this matter is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did send e-mails to the help desk at Roomster asking them to check for an account in my name or my daughter's name, gave both names, and also gave the last 4 digits of my credit card, which was used to pay for the account.  However, Roomster never responded to those e-mails or this issue would have been resolved some time ago.  If my credit card is no longer charged, then I will consider the issue resolved.  I cannot know whether the issue has been satisfactorily resolved until I confirm that I am no longer being charged the fee on my credit card.  I will not know this until I receive my next credit card statement.  I am very dissatisfied with Roomster as a result of the lack of response from the help desk to my emails and the inability to speak to a customer service representative directly.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]As per the mail that I received yesterday from Roomaster, they processed a refund of $35.16 for prorated days. They charged me $45.95 on February [redacted] and I asked for refund and cancellation on February [redacted] - just 2 days after. They also confirmed my cancellation on the same day. The prorated charge for 2 days can not be $10.79. It should be something like $3 only. It looks they charged it for 7 days up to February [redacted] (Yesterday), the day they make the refund. They have still overcharged me by ~$7. This is not a right way of calculation. It should be calculated the day I cancelled not the day they make the refund. It is not only the matter of $7 but the integrity, honesty and the way of making money, which are not at all accepted. Thanks
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
They never notified me but they did end up issuing a refund....


Sincerely,
[redacted]

Good day!
To Whom It May Concern:
We received a **customer complaint letter from user [redacted] , registered with Roomster as [redacted] with assigned ID# [redacted].
The user is requesting refunds that we are unable to process....

The user charged back both transactions:
Mar **, 2014 Temporary Hold To [redacted]-$29.95 USD
Mar **, 2014  Temporary Hold To [redacted]-$29.95 USD
We are unable to process refunds on charged back transactions.
Name:[redacted]
Thank you,
[redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from Grady Crawford.   He canceled his subscription after scheduled renewal took place (see screenshot “Billing”), even though he was informed that he has to cancel his subscription before Saturday, September 10, 2016 to...

prevent any future billing (see screenshot “Receipt”).  All charges were authorized. He agreed to the Terms of Use and Privacy Policy. [redacted] We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”).   To see documents please use links below: [redacted]
[redacted]   We consider this matter is closed.

Good day!
We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted].  
We understand what the problem is and as a courtesy to the client, we have refunded the last transaction of $29.95.
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Below is a summary:
[redacted]

[redacted] contacted us 6/**/2015 7:12:59 AM in regards to her billing issues, just to be clear she did authorize an initial purchase of $5.95 and a subscription of monthly renewals of $29.95.  We advised her that we would issue a refund which we have done. As of today July [redacted] 2015 we have...

issued her a refund of $59.95 which is for the two monthly subscription fees.We consider this matter closed.

To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted].As a courtesy to the client, we have refunded the last transaction of $29.95, even though the premium membership was not canceled...

before the scheduled renewal took place. Full refund in the amount of $29.95 has been credited to client's account.  Transaction ID: [redacted]Transaction Status: RefundSettlement InformationSettlement Amount:USD (29.95)Authorization InformationAuthorization Amount:USD (29.95)Submit Date /Time:**-Dec-2014 [redacted]Transaction Type:RefundPayment InformationCard Type:[redacted]Card Number:XXXX[redacted]Expiration Date:XXXXTotal Amount:USD (29.95)Thank you,Roomster Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]THE WEBSITE FOR roomster.com has no  customer service  toll free or any to call to cancel or contact Roomster's 24/7 help desk regarding  regarding my  3say authorized  charge only!!!!. In the website there is no PHONE TO CONTACT TO contact Roomster's 24/7 helpdesk Thank you  for resolving this issue Revdex.com-THE BEST!Please go to [redacted] and  typte roomster.com reviews:  and look at all the bad reviews people have made to this company and its not ACCREDITED on top of that!!!!!!!!!!!!!!!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted]   She canceled her...

subscription after scheduled renewal took place, even thou she was informed that the subscription can be canceled at any time,  even right afterthe purchase to prevent any future billing. But as a courtesy to her we have issued a pro-rated refund even before receiving this letter.   We consider this matter is closed.

As a courtesy to [redacted] we have issued a full refund on the last transaction.   We consider this matter is closed.

To Whom It May Concern:We received a Revdex.com customer complaint letter from [redacted]. She canceled her subscription after scheduled renewal took place (see screenshot “Billing”), even though she was informed that she has to cancel her subscription before Wednesday, August **, 2016 to prevent...

any future billing (see screenshot “Receipt”). All charges were authorized. She agreed to the Terms of Use and Privacy Policy. [redacted]We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”).  To see documents please use links below:[redacted] We consider this matter is closed.Tell us why here...

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. She has never canceled her subscription even thou we state right on her receipt, that she has to cancel her subscription before Tuesday, June **, 2016 to prevent any future billing (see screenshot...

“Receipt”). We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen as well (see screenshot “Payment Screen”). We also sent a message to her 24/7 support page on 6/**/2016 8:12:40 PM thanking her again for her payment and a reminder to cancel her subscription with instructions and a link "[redacted]" When [redacted] contacted the Helpdesk account representative provided all the information about renewal. Had she canceled her subscription before Tuesday, June **, 2016 all billing would have ended.   We consider this matter is closed.

To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted].[redacted] used our service and contacted us only after her subscription ended.We state on the billing history page when her subscription is being renewed, so that she can end her subscription before a new...

billing cycle begins. She were required to check off on the terms of use TWICE in order to create an account with us. The subscription policy is stated on all these pages: 1. Terms of use 2. Credit card page 3. The subscription tab on account page 4. FAQ page 5. Paypal made her sign off on this as well and sent her and email confirming this with instructions on how to cancel and sent an email for every renewal. But to provide a great customer service as a courtesy we have issued refund on the last transaction.  We consider this matter is closed and waste of Revdex.com's time.Tell us why here...