Roomster Corp.

To Whom It May Concern:We received a Revdex.com customer complaint letter from [redacted]. She canceled her subscription after scheduled renewal took place (see screenshot “Billing”), even though she was informed that she has to cancel her subscription before Wednesday, August **, 2016 to prevent...

any future billing (see screenshot “Receipt”). All charges were authorized. She agreed to the Terms of Use and Privacy Policy. [redacted]We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”).  To see documents please use links below:[redacted] We consider this matter is closed.Tell us why here...

To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted].[redacted] used our service and contacted us only after her subscription ended.We state on the billing history page when her subscription is being renewed, so that she can end her subscription before a new...

billing cycle begins. She were required to check off on the terms of use TWICE in order to create an account with us. The subscription policy is stated on all these pages: 1. Terms of use 2. Credit card page 3. The subscription tab on account page 4. FAQ page 5. Paypal made her sign off on this as well and sent her and email confirming this with instructions on how to cancel and sent an email for every renewal. But to provide a great customer service as a courtesy we have issued refund on the last transaction.  We consider this matter is closed and waste of Revdex.com's time.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I purchased a FIVE DAY subscription on [redacted] - that's how THEY advertised it. Had I canceled it BEFORE July [redacted], it amounts to a FOUR DAY subscription. I canceled on the fifth day and should get my money back. This is a scam, pure and simple and there are TONS of complaints on your website to prove it.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is another case where a customer has acted in a reactive manor. We issued a refund for $5.95 as soon as [redacted] contacted our 24/7 help desk and before we received this complaint via the Revdex.com.please see the attached screenshots.1.Billing history page with refund...

already processed.2.24/7 help desk conversation, where [redacted] asked for a refund and is told she is granted one.[redacted] makes some pretty outlandish claims about our service, business model and our integrity, and offers conspiracy theories about our content. We deny all these claims. Clearly our actions and our excellent customer service speak for themselves. We had already issued [redacted] a refund of $5.95 and consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

Roomster Corp. has indicated that they will refund my $59.90 in their response, but this has yet to appear as a pending transaction on my bank account. Please refund my money as soon as possible.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

We have already issued a credit to this [redacted].As for the issues that we do not have a toll free number, there is no law that says that a business must have a toll free number. We do have a 24/7 web based help desk. Please see the attached copy of [redacted]'s help desk where we conversed. He even wrote "thanks" on 3/**/2015We consider this matter closed.

Review: Tried to sign up for the 15 day trial for $20.79. The system kept saying that the address was wrong. Therefore I kept trying. I then checked my bank account to see I had been charged 7 times!!! then they take over an hour to respond to my question. then say that the transaction never went through. Well I have $145.53 gone from my account!!! They said that it will be reversed but not when. NOT HAPPY!!!Desired Settlement: my money back. I would like to use the service therefore a charge of $20.79 is fine.

Business

Response:

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. She tried to purchase the subscription but all her transactions didn’t go through. 2/**/2016 9:25:27 AM 15 day trial Initial Error $14.95 CreditCard 2/**/2016 9:25:03 AM 15 day trial Initial Error $14.95 CreditCard 2/**/2016 9:24:45 AM 15 day trial Initial Error $14.95 CreditCard 2/**/2016 9:24:03 AM 15 day trial Initial Error $14.95 CreditCard 2/**/2016 9:07:51 AM 15 day trial Initial Error $14.95 CreditCard 2/**/2016 9:07:31 AM 15 day trial Initial Error $14.95 CreditCard 2/**/2016 9:06:42 AM 15 day trial Initial Error $14.95 CreditCard 2/**/2016 9:05:22 AM 15 day trial Initial Error $14.95 CreditCard We have explained it to her and also informed her that she may see a transactions on her statement that was pre-authorized, but didn’t go through. And these transactions will be reversed automatically. We consider this matter is closed and waste of Revdex.com's time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a 3 day (72 hours) account from Roomster and was later charged the automatic $29.95 fee before the 72 hours were completed. I did contact Roomster about this complaint, but never received a response about a refund.Desired Settlement: I would like to be refunded the $29.95 that was already charged.

Business

Response:

[redacted] makes some untrue statements in her report to the Revdex.com, she claims that she was renewed before her 3 days were up, untrue. She purchased on 12/*/2015 6:43:20 PM and was renewed automatically on 12/*/2015 8:05:58 AM, that's more then 72 hours, or 3 days. She contacted us on SUNDAY 12/*/2015 4:25:21 PM and we replied to her on SUNDAY 12/*/2015 10:51:41 PM We have also issued her a refund for her last charge, which we would have done anyway.Its a shame that people feel the need to jump and get so reactive and file a complaint with the Revdex.com, when the company has not done anything wrong, and had not been given the adequate chance to respond. We have issued the refund and consider this matter closed.

Consumer

Response:

I appreciate that the business has responded and refunded the amount, but according to the dates and times given, the services were charged before the 72 hour mark-- 2 days, 13 hours, 22 minutes. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid 5.95 for a 3 day membership with a 29.95 security deposit that was supposed to be refunded. The company kept the deposit instead of refunding it.Desired Settlement: I want a refund of the security deposit

Business

Response:

sir, we just received your Revdex.com complaint. did you not read our last email to you? There is no security deposit, and nowhere on the site do we say that. We charge a subscription fee service that you signed up and agreed to, and that you could cancel at any time to prevent any future billing. You may have a problem understanding our response to you, but I am sure we explained that this was not a problem and that we asked that if you cancel we would issue a refund as a courtesy. you did not cancel, did not respond, but filed a complaint with the Revdex.com for something that you are completely wrong about. we canceled your account for you and issued a refund. we consider this matter closed. 11/*/2015 2:55:34 PM 3 day trial Refund Approved ($29.95) CreditCard

Review: These guys are polluting [redacted] with fake housing listings. When I inquire, they immediately respond with the same text message:

"Apartment still open.pls sign up here [redacted] & lemme know for da next step.Just prove u r not Marketer/Robot."

Then sometimes this:

"Original [redacted] post:

[redacted]"

4 / 6 postings I've sent emails to have responded with this.Desired Settlement: Remove all your fake postings and stop doing this.

Business

Response:

We do not post anything on [redacted] or any other site for that matter. This may be an affiliate who is doing this, we however are not. We have a clear warning to all affiliates not to do this. If you have any links or information that we can look at we will investigate and take action right away![redacted]Attention affiliates!We will not do business with any affiliates who post on [redacted].We will not accept any leads that come from [redacted].We will not pay for any leads that come from [redacted].If you post on [redacted] your affiliate account will be terminated.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] and [redacted] are two usernames that I have encountered.[redacted]Please delete their accounts promptly. Doing this does not solve the problem though. There are cases in Texas, California, Chicago, and New York in addition to DC. There is not a small amount of postings either in these states. Claims of up to half of all the listings in mentioned areas have been roomster affiliates [1]. Most of my inquires in DC have been to roomster affiliates.Regarding the blame of affiliate actions, you take on that responsibility when you accept them as an affiliate. Simply stating that this is not your responsibility because it is your affiliates actions, not your own, and that you gave them a warning not to do it is incorrect. Your affiliates are an extension of your product and brand. Due to there being massive amounts of very detailed postings that are almost impossible to determine as fake on [redacted] locations across the United States, you are obviously not doing a good enough job enforcing your affiliate program's rules. A solution to this would be to 1) adopt and enforce a preventative policy against [redacted] posting rather than the current, ineffective, reactive one and 2) clean up the existing roomster postings that are currently on [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business refuses to fix this problem in a way that allows [redacted] to be used again reasonably and is only providing vague responses about 'doing [their] best' or irrelevant excuses like '[redacted] has [redacted] scammers, prostitutes, con artists and dishonest people'.'Scammers' on [redacted] come from all over the world.They still don't cause nearly as much trouble for me as roomster affiliate postings do.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are sorry, that you are not satisfied with our response but, we can not always control what people do when they are other sites. When we are notified we take action. In the meantime we have a strict warning on our affiliate site not to post on [redacted].

Review: Roomster is a roommate finding service. You make a profile and you have to pay to view your messages. They said I had 14 messages in my inbox. But they weren't real messages from real users. They were automated messages that were created when a new user created an account.

I had to pay $5.95 for a "3-day subscription" to access the fake messages. I paid the $5.95 but was signed up for a recurring monthly subscription of $29.95 without my consent.

When I complained, they refunded my money, yet they denied the fact that they automatically signed me up for a recurring subscription service. "[redacted]". They outright lied to me. It's a total scam.

Then when I went to complain online they personally attacked me, including my full name - calling me "rude, reactive and delusional".Desired Settlement: #1 - I want them to remove my name and the personal attacks on me from their reply to my review on Revdex.com.com.

#2 - I want them to discontinue this practice of signing people up for a recurring monthly subscription without their consent.

Business

Response:

This is a waste off the Revdex.com's time, we issued this person a full refund within 6 minutes of her asking for one. She chose to post a slanderous and unfair public review of our site, we responded to the charges as is our right.she sent us the below email on Sep **, 2015, at 3:44 PM she received a refund via [redacted] on 9/**/2015 3:50:20 PM[redacted]If she removes her review our response will come down with it. We consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is not fair to subscribe a consumer for a recurring payment that they did not agree to. While me account was refunded. This practice must end. Roomster must also remove their libelous comments about me with my name from the internet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Removing my comment isn't how this works. You are a business and I am a customer. You are engaged in shady business practices. You libeled me online. I reported the truth about what happened. Take down your libelous comments and stop signing consumers up for services that they didn't subscribe to.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have repeatedly documented that your statements were incorrect. We issued a refund, and you slandered us.

Review: I signed up for a two week subscription to Roomster to find a new apartment. I only agreed to a two week trail to see if I had any luck with finding a roommate. Found Roomster not user friendly in finding roommates as it was the same handful of non-responsive renters. Sunday I checked my bank account and found that Roomster charged my debit card without authorization. There was no box at the start of sign up to check if you wanted an automatic renewal. I emailed them last night and did not get a response back as it indicated with "24/7" electronic customer service. there is no [redacted] number to speak to a live person regarding a refund of the subscription. I called my bank to report the charges and they will be disputing the charges with them. I ended up cancelling my debit card as a result. I will be deactivating my account with Roomster at the end of the week if I do not hear back from them.Desired Settlement: I would like a refund of the 45$that I have spent with this unreliable service.

Business

Response:

[redacted]'s version of what transpired is completely inaccurate. We would never charge your card without your permission and authorization, please note the Proof of purchase taken on 4/**/2015 5:37:54 PM and the Receipt that we emailed you on 4/**/2015 5:37:54 PM to [redacted]. We also sent a message to this 24/7 support page on 4/**/2015 5:37:54 PM thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any time. There is a link to manage your subscription right on this page." Facts:1.she did sign up and agree to the subscription service on 4/**/2015 5:37:54 PM 2.she canceled her subscription without any problem herself on 4/**/2015 7:12:43 PM3. she contacted on our helpdesk on 4/**/2015 7:56:53 PM4.we responded to her on 4/**/2015 **:18:51 AM and issued a full refund5. she deleted her account on 4/**/2015 2:09:12 PM 172.56.34.190 undefined [redacted]The refund on this account had already been issued before we received this letter from the Revdex.com. This customer was reactive and complained to the Revdex.com before we had a chance to respond. This has been a waste of both ours, and the Revdex.com's time.We consider this matter closed.

Review: I signed up for a 3 day subscription to room service. The 3 day subscription costs $6. When that service ends Roomster, without telling you, will automatically enroll you into a 30 subscription. The 30 day subscription costs $30. They charged me, and immediately, just minutes after the charge went through (I got an email notification and sent an email to Roomster just after I received it), I contacted their service desk for a refund because I was never made aware. Additionally, Roomster didn't even notify me that they were about to charge me again. There isn't any way to call and speak to a manager, no way to contact them other than email which isn't helping me.Desired Settlement: I want my $30 refunded because I never wanted to be auto enrolled in their subscription service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I created an account on Roomster.com in md-January. I have subsequently been unable to login to that account. It seems there is no listed Toll-Free number to contact for service and support.

I signed up for a three day membership. The account has auto-renewed with charges in January and February.

It seems that to cancel the account and billing I need to be able to login to the account.

So I cannot be held liable to follow the cancellation instructions when the account login doesn’t work and Roomster has no convenient customer service number to call.

Our bank account has been charged $5.95 for the three day membership on 1/**/15 and $29.95 for the auto renewal on 1/**/15 and 2/**/15.

I am asking for a refund for both of the $29.95 charges.

I have contacted my bank, cancelled the card, and reported the $29.95 charges as fraud.

Thank you for your prompt attention to this matter.Desired Settlement: I am asking for a refund for both of the $29.95 charges.

Business

Response:

To Whom It May Concern:We received a Revdex.com customer complaint letter from user Ashley Robertson with assigned ID [redacted].As a courtesy to the user, we have refunded the last 2 transactions of $29.95, for a total of $59.90 even though the user canceled their premium membership after the scheduled renewal took place. Thank you.[redacted]............................................[redacted]Thank you,Roomster Team

Review: I signed up for a 3 day subscription on roomster. The charge was $5.95 and I agreed to it. About a week later I was charged $29.95. I was NEVER informed of this. Whenever I check the "proof of subscription" receipt, it only shows the $5.95 charge, probably because THAT IS THE AMOUNT I AGREED TO PAID FOR. But then, on the billing history, it shows the $29.95 renewal charge…why does this not show up on the receipt if I was charged? and I never agreed to even renew my account. The site never helped me actually find a roommate, and the 24/7 customer service is a joke. I have messaged multiple times and received no response. I would like a full refundDesired Settlement: Full refund

Business

Response:

[redacted] signed up for a Roomster subscription on 7/**/2015 6:57:04 PM, The customer had to agree to the terms of use twice before being allowed to proceed with a purchase. We would never charge someone's card without their knowledge or consent. We also send follow up reminders to cancel her subscription to prevent any future charges.the customer contacted us on 7/**/2015 8:35:53 PM and then again on 7/**/2015 9:20:03 PM using angry and reactive language. We responded on 8/*/2015 12:36:30 AM with this message:Customer Service 8/*/2015 12:36:30 AMRE: Room­ster re­fund pend­ingIn re­sponse to your con­cerns re­gard­ing billing, your ac­count has been ap­proved for a full re­fund. The re­quest has al­ready been sent to Room­ster’s billing de­part­ment to be processed. We will let you know as soon as your ac­count has been cred­ited. In the mean­time your ac­count sta­tus had been re­verted back to the basic “free ac­count”.Customer Service 8/*/2015 12:43:12 AMRE: Room­ster re­fund pend­ingGood news! Your full re­fund in the amount of $29.95 has been cred­ited to your ac­count. You should see your credit back in your ac­count within a few busi­ness days. We wel­come your busi­ness in the fu­ture and hope that we have pro­vided you ex­cel­lent cus­tomer ser­vice.We issued a full refund within a few hours because of our excellent customer service. This has been a waste of the Revdex.com's time because the matter was resolved before we had received this complaint. It amazing the customer would go the the Revdex.com over $29.95 within 1 hour of contacting, without first waiting for a response. The customer did acknowledge the refund on our helpdesk, but did not withdraw the Revdex.com complaint. Please see the attached transcript from our help desk. we consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I do apologize for not withdrawing my Revdex.com complaint from when I was informed that I would be receiving a full refund

Sincerely,

Review: I have noticed three charges on my credit card account from RoomCorp in the amount of $29.95 that was not authorized. On September [redacted], I have made a 3 day subscription purchase by an Alison from [redacted] in an attempt to secure rental property for September 2015. She noted that I would have to sign on Roomster. So I signed for a 3 day subscription to complete the rental transaction. I have attached the email at bottom of page sent on Sept [redacted]. Of course after I have tried to contact Alison after she urged me to join, she could not be contacted anymore.

A charge is currently pending from RoomCorp on my account so I am hoping that swift action may prevent further fraudulent activity. Since I authorized the initial purchase the bank is not willing/able to provide refund. I do not want see other people get ripped off from this scam. A secondary issue is that I have seen examples where several of their rental listing have different names attached to the same pictures for rental property. Attempts to contact the relevant renters end in no response. This appears to be a front for a business that really does not provide any value. I appreciate your consideration

Hi, thanks for your reply.

Yes! This room still available now. Rent is fixed and 400$ refundable deposit is required.

To more details & set up an appointment? So, please Apply & Submit your details: CLICK & GET YOUR ROOM . Room visiting date & time shortly I will be sending via your account with more picture. Actually few days I am out of town so; please submit your details there. Once more, If you have any inquiry concerning my room then send me a message by means of Roomster letter box & tomorrow I will be sending your everything inquiry answer through your record; Actually, sorry to say that Last two days I have got lots of text & email so, if you contact me via that site its helpful for me. It’s easy, secure & convenient for you & me.

Thank you so much ;)Desired Settlement: I also hope that Roomster will be held accountable for these actions and not allowed to continue ripping off people. I will also like to be refunded the amount of $89.85.

Business

Response:

[redacted] signed up with a Roomster and purchased a subscription on 9/*/2015 12:17:49 AM. Not only did he authorize the subscription, we also sent him notifications and confirmations. He has logged in 100's of times into his Roomster account throughout all his billing periods, yet he never once made an attempt to contact us via our 24/7 support help desk or to cancel his subscription. Had he contacted us, we would have advised him to cancel his subscription and issued a refund for any charges. We have since issued a refund for the 3 authorized purchases and consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hello, I have received 3 separate notifications from Roomster indicating that each refund was completed in the amount of $29.95. However, I have received only one refund of $29.95 dated 11/** however the other two refunds for $29.95 each are still outstanding. I look forward to resolving the additional refunds. Thanks [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello,I have double checked with my bank who have confirmed that I have ONLY received one credit of $29.95 on 11/**/2015I am requesting that two additional amounts of $29.95 also be refunded for the two additonal months that were charged. The claim that the other two refunds were made on 11/**/2015 are not reflected in my account and not validated by my bank. I appreciate the follow up and speedy resolution.Thanks[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please see screenshots that we took from Authorize.net of [redacted]’s transactions and refunds and attached it to this letter. This is evidence that we have refunded all transactions in full on 11/**/2015. We consider this matter closed.

Review: I purchased a 3-day pass for Roomster's services for $5.95, but had no clue that I would be automatically charged $29.95 after the 3-days were up. Roomster failed to notify me about this charge. I have received over 4 emails from Roomster since singing up with them, so this is not an issue of them not having my contact info but rather an issue of deliberate miscommunication and intent to take advantage of customers without them knowing.

As for Roomster's services, they have provided me with none and have failed to do what they had claimed: connect me with a prospective roommates.

I had messaged the only 8 suitable listings in Boston, but failed to get a response from anyone of them. I would not be surprised if these were made-up listings from Roomster's employees.

So no, Roomster did not connect me with with potential roommates. Connection implies two-way communication.

Furthermore, Roomster is the self-proclaimed "largest and biggest online community for rommate match and search." (this is taken word for word from their website; notice the spelling error and redundancy)

False. [redacted] provided me with dozens of roommate matches and is clearly the larger community.

Though this is a solely a complain about service and billing, I would implore the Revdex.com to investigate Roomster's false advertising and malpractices.

I tried contacting Roomster after being charged against my knowledge, but it is nearly impossible to find a phone number on their website.

The only number I found is a bogus voicemail box for comments (i.e. no real person on the other end).Desired Settlement: I would like to be refunded $29.95 back to my debit card, as Roomster failed to provide an explanation and notification of this charge.

Also, I would like to be refunded $5.95 back to my debit card, as Roomster failed to provide a service they claimed to do.

Total desired refund: $35.90

Business

Response:

Good day!

We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted].

As a courtesy to the client, we have refunded the last transaction of $29.95 and the initial transaction of $5.95, even though the premium membership was canceled after the scheduled renewal took place.

Confirmation:

.....

Thank you.

Consumer

Response:

Though I have yet to see the money back in my account,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

If the money does not show up in my account in a timely manner I will file another complaint with regards to this one.

Sincerely,

Review: I signed up for a service the company advertised which allow me to have a 3 day subscription for $5.95. Upon further inspection I found that after the 3 days the company extended my subscription for 30 days and charged me an additional $29.95. I went to the website in an attempt to contact them to get the issue corrected however there was no one to speak to with the phone number listed so I used the 24/7 support option on the site. I sent them my issue and also requested a phone number and immediately received a response stating that they would never charge me without my permission and authorization and that as a courtesy they would pro-rate a refund for the last charge once I canceled my subscription and notified them. I did just that and responded letting them know and again requesting a phone number. I did not receive any response, I have also found 2 different e-mails linked to the company and e-mailed them both regarding the issue.Desired Settlement: I would like for the company to follow through on the refund they stated the would give me and I would also appreciate a contact number should this issue happen again.

Business

Response:

Good day!

We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted].

We issued a full refund of $29.95

1st: pro-rated refund of $11.95

Transaction ID: [redacted]

Payment Method: [redacted]

Amount: USD (11.95)

Customer Name: [redacted]

2nd: a refund of $18.00

Transaction ID: [redacted]

Payment Method: [redacted]

Amount: USD (18.00)

Customer Name: [redacted]

Thank you,

Roomster Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Posted a room on [redacted] and got a response from a San Francisco number.
Here are the details: [redacted]
Obviously a spammer from roomster.com as that is where the link sent me and wanted a login using [redacted].

Review: This company charged with me $29.95 for a whole month's renewal subscription fee when I did not choose to subscribe. I did not authorize or consent to this renewal. They have absolutely no authority to charge me without prior notice or asking. I believe there are thousands of victims like me.Desired Settlement: I would like an apology, and a refund for all transactions including my original purchase because I believe this entire site is a scam. I also would hope this website gets shutdown.

Business

Response:

To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted]As a courtesy to the client, we have refunded the last transaction of $29.95 and the initial transaction of $5.95 even though the premium membership was canceled after the scheduled renewal took place. Please see refund confirmations:.............[redacted]................[redacted]....................⇄ you.