Roomster Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint is not resolved. Of course I cancelled my subscription. My money was not refunded 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted].   He canceled his subscription after scheduled renewal took place (see screenshot “Billing”), even though he was informed that he has to cancel her subscription before Friday, September 16, 2016 to prevent...

any future billing (see screenshot “Receipt”).  All charges were authorized. He agreed to the Terms of Use and Privacy Policy. [redacted] We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”).  As a courtesy to him we are issuing a refund of the last transaction. This process can take a couple of business days.     To see documents please use links below: [redacted]   We consider this matter is closed.

[redacted] signed up with a Roomster and purchased a subscription on 9/*/2015 12:17:49 AM.  Not only did he authorize the subscription, we also sent him notifications and confirmations. He has logged in 100's of times into his Roomster account throughout all his billing periods, yet he...

never once made an attempt to contact us via our 24/7 support help desk or to cancel his subscription. Had he contacted us, we would have advised him to cancel his subscription and issued a refund for any charges. We have since issued a refund for the 3 authorized purchases and consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I only received a refund of $29.95. They charged me that amount for two months, so I should get back a refund of 2 times $29.95. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} span.s1 {color: #e4af09}
To Whom It May Concern: We...

received a Revdex.com customer complaint letter from [redacted].   We do not have any accounts that are linked to the [redacted] or to the [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Shortly after I contacted you all, they finally submitted the refund.
Sincerely,
[redacted]

Subscription Email Receipt sent to you on 6/**/2016 5:33:52 PM to [redacted] with the subject "Thank you for purchasing a Roomster subscription”.[redacted] We also sent a message to this 24/7 support page on  thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any time. There is a link to manage your subscription right on this page.” We have warned you on 3 different accessions but you still didn’t cancel your subscription on time. Had you canceled your subscription before Tuesday, July **, 2016 all future payments would have ended.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #e4af09} To Whom It May Concern: We received a Revdex.com...

customer complaint letter from [redacted].   Customer canceled the subscription after scheduled renewal took place. Had she canceled her subscription anytime BEFORE Friday, July **, 2017 as we state this on the Receipt and the Helpdesk message, all billing would have ended. [redacted]
[redacted]
[redacted]   We consider this matter is closed.

a refund was issued for the last subscription payment, which was authorized by the card holder. As a courtesy to you, we have refunded the last transaction of $29.95, even though you canceled your premium membership after the scheduled renewal took place. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] and [redacted] are two usernames that I have encountered.[redacted]Please delete their accounts promptly. Doing this does not solve the problem though. There are cases in Texas, California, Chicago, and New York in addition to DC. There is not a small amount of postings either in these states. Claims of up to half of all the listings in mentioned areas have been roomster affiliates [1]. Most of my inquires in DC have been to roomster affiliates.Regarding the blame of affiliate actions, you take on that responsibility when you accept them as an affiliate. Simply stating that this is not your responsibility because it is your affiliates actions, not your own, and that you gave them a warning not to do it is incorrect. Your affiliates are an extension of your product and brand. Due to there being massive amounts of very detailed postings that are almost impossible to determine as fake on [redacted] locations across the United States, you are obviously not doing a good enough job enforcing your affiliate program's rules. A solution to this would be to 1) adopt and enforce a preventative policy against [redacted] posting rather than the current, ineffective, reactive one and 2) clean up the existing roomster postings that are currently on [redacted].[redacted] 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Sneaky membership renewal... no way to do business!!

We would not send your information to a collection agency.

We received a third Revdex.com customer complaint letter from [redacted], ** about the same issue, which was already taken care of and we have provided all the information to the Revdex.com and to the customer previously.She canceled her subscription after scheduled renewal took place, even though she was...

informed that she has to cancel her subscription before Thursday, September **, 2016 to prevent any future billing.All charges were authorized. She agreed to the Terms of Use and Privacy Policy. [redacted]We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen. But as a courtesy to her we have issued a pro-rated refund of the last transaction. This process can take a couple of business days.[redacted]
[redacted]
*
[redacted] 
[redacted]To see documents please use links below:[redacted]
We consider this matter is closed and waist of Revdex.com’s time.

When a customer sign in with a Roomster for the first time he/she sees the “Log in with [redacted]” screen. Where we inform our customers about the information we will receive from their [redacted] account when they sign in to Roomster using [redacted] Login, and where the customer may edit the information he/she provides to us. Had she edited "Likes" section, we would not receive this information from her [redacted] account.
 
Also, we state this in our “Privacy Policy” [redacted]
Information Collected through the Service.
 
Information You Directly and Voluntarily Provide to Us. If you are a visitor to the Service, we may collect information that you provide to us when you communicate with any of our departments such as customer service or technical services. You may also choose to provide your email address to us if you would like to receive additional information about the Service and the products and services that Roomster offers. If you sign up to become a registered member of the Service, you will be required to provide certain information as part of the registration process including the information included as part of your [redacted] public profile, your email address, your date of birth, and information about the room, house, apartment, or condominium (each room, and house, apartment or condominium constituting the “Accommodation”) that you are listing or seeking through the Service. As a registered member of the Service, you may also create a user profile and provide additional information about yourself; this information may include your gender, state of residence, occupation and interests. Providing additional information beyond what is required at registration is entirely optional, but enables our members to better identify each other and more effectively connect and interact with the member network.
And this is the “Terms of use” [redacted] agreed to [redacted]
 
We consider this matter is closed and waist of Revdex.com’s time.
Tell us why here...

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. She has canceled her subscription after scheduled renewal took place.
class="s3">But as a courtesy to her we have issued a full refund.    We consider this matter is closed.

I placed an ad on craigslist looking for housing. Immediately I got two email responses that directed me to a link for details of what they were offering. Both of these links took me to Roomster, which I could not get any information from apparently without signing up for a subscription even though there's supposedly a 72-hour free period. This was a waste of time. The responses did not even sound like they were offers appropriate for the situation sought in my add. I have actually had a roomster account before and did not get any benefit from it. I think they are somehow screening craigslist and trying to suck in CL users in a bait and switch.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My authorization for charges was limited to a 3-day period. The automatic renewal (which was billed as "3 Day Trial", and the lack of PayPal notifications about the charges (as other vendors do), is disingenuous.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern:   We received a Revdex.com customer complaint letter from user [redacted]. All customer service is done via the 24/7 support page. [redacted] canceled her subscription after scheduled renewal took place, even thou she was informed that she has to cancel her subscription...

before Thursday, June **, 2016 to prevent any future billing (see screenshot). [redacted] has never contacted us for a refund or indicated that there were any issues on their account and she charged us back through the [redacted]. We have disputed the chargeback and submitted prove to the [redacted] that all transactions were authorized.    We consider this matter is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

To Whom It May Concern:
We received a Revdex.com customer complaint letter from user Dominique Harris.
She contacted us through our Helpdesk, we have responded right away and sent her all the information about...

renewal transaction, and we sent her a link to her billing history page where she could see that our warning about automatic renewal is very visible and not in small print. Also we asked her to cancel the subscription couple of times, so we can issue her a pro-rated refund on the last transaction. When she finally did it we have issued her pro-rated refund even before receiving a complaint from Revdex.com, so her state, that she is still fighting to get her money back, is false. 
Also to provide a great customer service as a courtesy to her we have issued the remaining balance of $3.71.
 
We consider this matter is closed and waste of Revdex.com's time.