Roseville Toyota

[redacted] s hostile behavior was way out of line and something more than an apology should be done!It's obvious they refuse to refund the money I've asked forThe simple fact this will be on the Revdex.com website so other customers can see how they treat previous customers is enoughMy time and energy is more valuable than their garbage service they provide to customersThey do not return phone calls, emails, oh and forget to send the response to youSee the pattern here?! They are very busy constantly putting out fires in this service departmentThe person who responded didn't even state their nameAgain unprofessional!P.SThe truck was taken in different times, one of those times was for failed parts they installedBut you keep thinking everything is fixed

I am rejecting this response because:The dealership alleges I am only supplying to the Revdex.com the information supporting my positionWell, I provided various documentation for the review of the Revdex.com; and, I will provide any other documentation within my possession required by the Revdex.com to have this complaint against Roseville Toyota continually investigated and the matter substantiated in my favor.However, Roseville Toyota and/or their lender is in possession of the original credit application, not the customer who is applying for vehicle financingFurthermore, Roseville Toyota and/or their lender should have access to the information allegedly stating that "in reality" my rent is much higher than what was stated by me on the original credit applicationFor full and thorough analysis by Revdex.com on this complaint against Roseville Toyota, I request these pieces of information be provided by Roseville Toyota directly to the Revdex.com if they are to make such allegations and claimsOtherwise, what Roseville Toyota and their staff are stating is purely conjecture and a defamation of my characterShame on them!And, from the looks of other complaints against Roseville Toyota on the Revdex.com's website and social media like Yelp.com, it appears I am not the only one who has experienced this type of poor treatment and horrible experience with Roseville Toyota

[A default letter is provided here which indicates your acceptance of ArbitrationIf you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID .11507612,and find that arbitration is necessarySincerely, [redacted]

Again, I cannot control another website company from copying our information and reposting it incorrectlyThe truck in mention is not a $truckIt's a $42,truckYou can obviously see that the information on that site was not correctIf this is something that you feel the need to pursue then you need to contact www.auto.com and have THEM sell you a truckI tried to apologize for THEIR mistake in posting OUR information without OUR consentIf you interested in purchasing the truck I will have my team offer you a discount from the MSRP to close to the invoice amount that we own it for

I apologize for not being able to live up to your expectationsthere is nothing else I can doI cant get involved with your insurance policy or coveragesAll I can do is offer to cover the rental expenseI would even go as far as reimbursing you for a portion of your insurance bill but you have to get your own insurance in your own name with the proper coveragesI don't understand why you wont up your coverage to comply with the rental agreementWe are trying to help

Paperwork shows tires with nails in it

reached out to the customer and found no contact or record of cancellation as she had statedWe also looked at phone records and found no incoming calls in or outI proceeded to fill out a cancellation for the DENT Care reimbursementthe cancellation request is dated for today, 3/21/I called customer and got the VM and left a detailed messageThe reimbursement will go to the lien holder [redacted]

I have reviewed the concern with my service managerthe concern with the engine is a common noise with this vehicle when first starting and warming upthe concern with the headlight lamp is a factory service campaign that expired prior to the sale of the vehicle and the headlights were working fine at the time of salesince then the bulb broke and the customer was informed about the headlamp issuewhen the customer declined to upgrade the headlight assemblies because of they cost we made the offer to replace the lamps for free ($each) and said that we would continue to do so on behalf of customer servicethe headlamps lasted 30,miles and should last another 30,mileswe are dedicated to taking care of our customers and have made every attempt with the manufacturer to helpwe would be willing to set up an appointment with the customer and the manufacturer represenative to talk in person if they wish

The complaint has not been resolved yet, and my intent was to enter the statement below:'My intent was to accept the written counter-offer presented to me by Toyota to void the lease contract of the Rav 4, and allow me to purchase the vehicle under separate contract.'I consider this proposal an acceptable resolution to my complaint, and appreciate Toyota making this offerPlease advise me on how to proceed with accepting the offer.I would like to thank both you and Toyota for your efforts in resolving the Complaint

I am responding to [redacted] reply of dissatisfactionTo clarify his comments about no communication going back to him we have a call log that clearly shows times I reached out to him with a left message and one of two of those times we spoke for minutes and the other time for minuteswe have been more than fair and factual with this gentlemenat this point we have made an exception to refund the lien holder the security price as he wishes and move on from this business transactionI have notified him that this will be taking place and he should see a credit to his account in the next few weeks

I spoke to my finance department and we will cancel the contract for you

To whom it may concern,I would like to let you know that after my complain was filed the company reached out to me and we have come to an agreementIt will be about weeks till the service is provided, but we have come to an agreement on it.Thank youSent from my iPhone [redacted] ***

Good afternoon [redacted] , we have resolved this with the customer alreadyWe made arrangements with a bank to refinance the balance of his leaseThe customer should be ok now

Thank you soooo much [redacted] I ownn My RAVthanks to your cooperación MUCHICIMAS GRACIAS por la ayuda que brindas a las personas como yo sin su ayuda no hubiese podido tener éxito en mi queQue Jehova nuestro Dios lo bendiga hasta pronto [redacted] ***

Revdex.com Complaint Number: [redacted] Sunday, July 12th, 2015, the client and his wife visited Roseville Toyota Certified Used Car CenterDuring the visit, the client expressed interest in purchasing a seven- passenger SUV and wanted to traa [redacted] Accord that he and his wife were co-ownersThe client stated the primary reason for entering into the transaction was to trade in the [redacted] Accord to remove the client’s wife from the debt of the Accord loanThey wanted to purchase a house and said their home loan officer advised them they could buy a home under the wife’s name only, provided the [redacted] loan was paid offOne of our Sales Associates helped them select a [redacted] Pilot, proceeded by a test drive and wrioffer to purchaseWe determined the [redacted] pilot was too expensiveThe payment was too high in relation to the client’s incomeWe notified the client that obtaining financing would be difficult based on his income aloneWe asked to include the wife as a co-buyer to lower the payments and improve the financial quality of the application; they declinedWe let the client know we would need to find a less expensive vehicleThe client agreed and again reconfirmed the main goal was to trathe ***Upon reviewing our inventory, we found a vehicle similar to the criteria given by the clientWe test drove the vehicleWe entered into a second write- up offer to purchaseWe determined the payment structure may be acceptable to a lenderNumbers were presented to the client; he agreed then took delivery of the vehicleTuesday, July 21st, 2015, we called and notified the client that the loan was not approved; lenders wanted additional monthly income or a co-signerThe client denied bothWe advised a 10-day letter would be sentThursday, July 23rd, 2015, we attempted to call the client; we were unable to reach himWe received a return call from his wife, she indicated he was at work and he wanted her to call on his behalfShe was concerned the monthly payment on the [redacted] trawas due and the vehicle had not been paid offWe advised her we couldn’t pay off the existing loan until the new loan was approvedShe said that she did not have the money to make the payment because they used most of their cash to make a down payment on the vehicle purchaseSo that she could make the car payment, we mutually agreed to unwinding the purchase transaction by noon the next day, and returning the down paymentThe client did not return to the dealership the next daySaturday, July 25th, we received a call from the clientThe client stated he spoke to a lawyerThe client stated we were now his bankWe told him the 10-day letter had been sentSunday, July 26th, the client called and said he received his day letter and asked us to have his down payment check ready the next morning, he was returning the vehicle; we agreedMonday, July 27th, the client’s wife returned the vehicle and purchased a new [redacted] in her name

the last conversation that Mrs [redacted] and I had, she stated that she only wanted a straight across trade and that anything else was unacceptabletherefore we proceeded forward with the original contractim not quite sure what Mrs [redacted] is wanting us to do at this point

I will have their names removed from all of our marketing campaigns

I appreciate the offer of a rental car however the offer to also pay the additional fee of insurance due to the constant defects of the vehicle sold to me by Toyota motor company is unacceptableDue to the unsafe nature of the recall and the disclosed fact my family has been unsafe in the vehicle (due to the defective air bag) I do not feel it is in any way unreasonable for Toyota motor company to take responsibility for the FULL cost of the inconvenience of the rental vehicle (including the added insurance fees)Your very unsatisfied customer, [redacted]

I am very sorry for the delay of this responseMy service manager had typed out a response and for some reason it did not go thrui have spoke with [redacted] in our shop about the situationHe has reassured me that the repairs performed to Mr [redacted] truck were JustifiedI see why Mr*** would be frustrated, it is never easy to have to deal with multiple repairs, but the repairs were two seperate reasonsI will address Mr [redacted] myself and handle his behavior personnalyI apologize for his comments about his pay and his survey and he will be reprimanded for it

I sincerely apologize, we have no idea how our vehicle was ever posted on WWW.AUTO.COMWe have no affiliation with that site and do not post any of our inventory to that siteThere are companies that will scrape other sites and repost information on theirs to make it look like they have more content/inventoryThat particular truck is a brand new truck that has a MSRP of $42,464, not $I apologize if another company/site has caused you your frustration