Roseville Toyota

Please let it be known that the claim of no contact for a week is falseWe have Contacted Mr*** & informed him on why and how we came to the decision that was ultimately executedThis was not only communicated to him prior to him coming into sign the new contract but a second time while he
was here, as well as a third time after his concerns outlined above were brought to our attentionTo address his direct concern about removing ***, this is an installed accessory and our due bill document that Mr*** signed twice clearly states that "all accessory sales are final." When we discussed the need to remove the bed liner due to the banks approval of only allowing a certain amount, the removal was possible due to the fact that the bed liner had not been installed on the vehicle yet, which Mr*** understood and agreed toAs far as the overall deal and structure of Mr***'s loan he came out in a much better position and his payment was reduced by over 60dollars per monththe willingness of us as a retail dealership to absorb over 5,in discounts and trade value increases made the deal possible for Mr***While we completely understand Mr***'s desire to have *** *** protection the banks unwillingness to give us the amount requested, coupled with the fact that Mr*** was only able to come up with an additional 1,instead of the 6,that was required, led to the removal of that product as well as the other necessary discounts to meet the approval obtainedOutline discounts given: Selling Price-40,down to 37,Trade in Value-21,up to 23,Removal of Accessories- 1,(bedliner + tax Dentcare) total savings= 5,Financed balance went from 45,down to 38,

This complaint has been resolved according to *** *** who is one of my sales managersCan you please contact the customer and update me of any other concerns they may havethanks

I have all the supporting documents that show where *** had re-signed a new contract without the *** product and *** at a reduced price of $We refunded his lienholder the amount of the *** plus tax equaling $The tracker amount was never discussed by *** to me when we talked on the Phone two weeks agoI will go ahead and send a refund check for the $as well on behalf of customer serviceI spoke to *** tonight and he will go home and review his documents and also call his lienholder to confirm that the original amount of his loan did not include the *** and reflected the lower price for ***

Revdex.com:The return address on the envelopes is *** *** *** *** *** *** *** *** *** ** ***. We would appreciate Roseville contacting this company to remove our names from their mailing list. This is inappropriate marketing and must stop
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me - as long as Roseville steps up and takes care of this

This is *** ***I had *** ***, my service manager, contact the customer*** inspected the car on the service drive when *** brother took it in*** pointed out that the right rear tire had a grove on the outside wall of the tire and also pointed out that the inside edge of the
tire had the same grove which is an indication that the tire had been ran low on air*** also inspected the face of the tire and noted that the tire was previously plugged and asked the brother if he was aware of itThe brother said yes he was aware and that he had to add air to the tire and had it repaired*** asked permission to remove the tire from the rim so the inside of the tire could also be inspected and the brother refused to allow this to happen and he began to argue with *** also pointed out that the other tires were not groved and asked the brother if the tires had ever been rotated and he said yes a couple of times*** pointed out that if the tires were rotated then all tires would have groves from rubbing and this was not the caseThe brother was insisting on us to pay for new tiresThe customer has been driving on those rims and tires since 9/26/It must also be known that the customer purchased the car with factory wheels and tires and she chose those wheels and tires and asked for them to be added to her contract and we had them installed on 9/26/

We have had a positive face to face conversation with the customer, and have addressed the concern with our service manager, shop foreman, and district representative from ***The MPG rating on the vehicle is subject to driving habits, as well as weather conditions, and number or passengers in
vehicleWe have mutually agreed to re-test the MPG of the vehicle once it has reached 5,miles

I spoke to the manager who assisted the customer and he explained that he had mad a mistakeHe said that he had explained to the customer that Roseville Toyota had to run his credit in order to sell him the vehicle and the customer agreed to thathis mistake was that he did not inform the finance
manager who did the paperwork not to shop the deal at any other bank other than Capital Onethe finance manager shopped the deal at a few other banks to try and secure a lower interest rate for the customerthis is standard for our finance managers to do because we are always trying to secure the lowest rates for our customersin this case we should not have because the customer requested that we don'tin regards to the customers score dropping, Roseville Toyota and all of the Auto Finance lenders that we use including Capital One all pull Fico Auto Specific Bureaus, what this means is that once the first Bureau is pulled none of the others inquiries by the other banks will lower the customers scorethis allows the ability to shop the banks on the customers behalf to secure the lowest ratesI had my finance director try to remove the inquiries for the customer but unfortunately the credit company said that the customer would need to send a statement to the credit bureau first and request that Roseville Toyota allow the Credit Agency to have it removedI will have my finance director call the customer and walk him thru the processI apologize that the customer is having to spend more time on this

This place is a spam center. All they do is call you 3 to 4 times a week early am and even on Sunday at 7am just to ask if you need to bring in your vehicle for service! Even after calling, tons of emails and letters to stop they keep calling even more!
I contacted a lawyer and may seek legal action against them for breaking consumer laws.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

My apologies that you were not notified as of yetI signed an agreement for the year protection last week*** *** said that he had emailed *** a copy of the agreement

I do understand the customers complaintI have looked into the situation and I too am upset that we didn't have the proper information for the customerit was a mistake by our internet providerthe vehicle was still up on our websitewe had transferred that particular vehicle to our sister store
because they had a buyer for the vehicle and sold itthe transfer was performed on paper yet the computer had not been updated to reflect that the vehicle was goneour internet providers use automated reports that are generated from our computer system therefore the vehicle remained live on the sitethe parties referenced in the complaint did not have access to the sale at our sister store and thought the vehicle was still availableit was a mistake that should have been caught but unfortunately wasn'tit was not intentionalI do apologize for all the inconvenience this has caused

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThank you!

I am rejecting this response because:
The service manager said that replacing the bulbs would be done only once, and he would not replace them if it happened againHe said it was out of his hands
This was a Certified *** Used Car, the head light assemblies were a known issue, with *** and Roseville Toyotathey should have been replaced and not wait for them to go out on their ownThe $apiece for the bulbs is Roseville toyotas Retail price on them, they are much less expensive if you buy them elsewhereThis head light assembly issue is a safety problem with these cars and *** should make it right to anyone that has been sold a Certified Used Car from a dealer which has or had the problem

I am rejecting this response because: I came to the *** dealership with the intention of accepting your OFFER to purchase the RVE4, and voiding the lease agreement as indicated.This included accepting the $5,000.00This offer was and still is acceptable to me as a final resolution of this issue.I would like to proceed with this action as soon is possibleTHANK YOU MUCH

Again, we apologize about your experiencei know your upset with *** who was the person who was doing your paperwork that nighti know that you were frustrated that it was latei know that you feel that she was rude and pushywe take your feedback seriously and we have counceled her for her actions. you have been removed you from our marketing and we will not sell your information

Can I please get a copy of the letters to see where they are coming from and so I can make sure it stops

I have read the complaint and I had one of my sales managers contact himI will update you as we find out more about itthanks

I am rejecting this response because: I would really like to close this transaction and move on. I received a credit today for $569.16*** *** ***e cost = $599.00Tracker for ** *** cost = $189.00** *** cost = $695.00Total cost = $

according to [redacted] this situation has been resolved and the customer has purchased a vehicle from us on 2/25/2015.

[redacted]s hostile behavior was way out of line and something more than an apology should be done!It's obvious they refuse to refund the money I've asked for. The simple fact this will be on the Revdex.com website so other customers can see how they treat previous customers is enough. My time and energy is more valuable than their garbage service they provide to customers. They do not return phone calls, emails, oh and forget to send the response to you. See the pattern here?! They are very busy constantly putting out fires in this service department. The person who responded didn't even state their name. Again unprofessional!P.S. The truck was taken in 3 different times, one of those times was for failed parts they installed. But you keep thinking everything is fixed.