Roseville Toyota

[A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID .11507612, , and find that arbitration is necessary. Sincerely,[redacted]

Thank you for your reply.However in this case I don't see this to be true. I sent a reply through the ad posted on www.auto.com and received several return calls directly from your dealership.  Messages from [redacted] and message along with a text from [redacted]. Not to mention the day I saw ad I called and spoke to Aaron Musial at your dealership who confirmed the vin number and the ad. We, my husband and I were told by your Internet Sales Manager, [redacted] that the company was aware of the price and They fixed it on 1-27-17. My husband then said how can that be, today is the 29th of January, [redacted] couldn't understand because he and the other team members had fixed it two days prior. We believe that this is a form of bait and switch. To lure customers in at unbelievable price. After [redacted] found out we were there for the price of $424 he immediately started to shut all the doors of the pickup and then told us we can go look on the lot for a price of vehicle in that price range.I believe mistakes can happen. But I don't agree with a company lying to a customer saying they don't deal with this internet site, when the dealerships employees confirm they work with this site.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
We would like a meeting with the representitive

I have reviewed the concern with my service manager. the concern with the engine is a common noise with this vehicle when first starting and warming up. the concern with the headlight lamp is a factory service campaign that expired prior to the sale of the vehicle and the headlights were working...

fine at the time of sale. since then the bulb broke and the customer was informed about the headlamp issue. when the customer declined to upgrade the headlight assemblies because of they cost we made the offer to replace the lamps for free ($125 each) and said that we would continue to do so on behalf of customer service. the headlamps lasted 30,000 miles and should last another 30,000 miles. we are dedicated to taking care of our customers and have made every attempt with the manufacturer to help. we would be willing to set up an appointment with the customer and the manufacturer represenative to talk in person if they wish.

Good afternoon [redacted], we have resolved this with the customer already. We made arrangements with a bank to refinance the balance of his lease. The customer should be ok now.

Again, I cannot control another website company from copying our information and reposting it incorrectly. The truck in mention is not a $424 truck. It's a $42,400 truck. You can obviously see that the information on that site was not correct. If this is something that you feel the need to pursue then you need to contact www.auto.com and have THEM sell you a truck. I tried to apologize for THEIR mistake in posting OUR information without OUR consent. If you interested in purchasing the truck I will have my team offer you a discount from the MSRP to close to the invoice amount that we own it for.

the customer falsified the information on the credit application in regards to the amount of his rent. when the lender was performing their final verifications they found this out. this act took place on day ONE which supercedes anything else at that point. the customer is not financeable based on...

his debt to income ratios using the correct information. again, the only reason why the deal went as far as it did was because he FALSIFIED his information on the CREDIT APPLICATION. we have asked politely to have the vehicle returned and have let him know that all of his down payment would be returned. he is refusing to cooperate, therefore we will take the appropriate legal steps from here. the customer has made several false accusations to our staff about discrimination and I have advised them to not communicate with him any longer to avoid any other false accusations.

the headlights work and the vehicle is not unsafe. the service campaign that was on the car was a manufacturers campaign and was limited to a certain time frame that had expired prior to roseville toyota ever acquiring the vehicle. if the customer wishes we can make arrangements for the customer to meet with a factory represenative.

Company states: We sincerely apologize for the confusion. We sell a lot of cars throughout the month and to do this to a customer would not make any sense. We would like to offer a $100 gift card for the customer's troubles.

I am rejecting this response because:The dealership alleges I am only supplying to the Revdex.com the information supporting my position. Well, I provided various documentation for the review of the Revdex.com; and, I will provide any other documentation within my possession required by the Revdex.com to have this complaint against Roseville Toyota continually investigated and the matter substantiated in my favor.However, Roseville Toyota and/or their lender is in possession of the original credit application, not the customer who is applying for vehicle financing. Furthermore, Roseville Toyota and/or their lender should have access to the information allegedly stating that "in reality" my rent is much higher than what was stated by me on the original credit application. For full and thorough analysis by Revdex.com on this complaint against Roseville Toyota, I request these pieces of information be provided by Roseville Toyota directly to the Revdex.com if they are to make such allegations and claims. Otherwise, what Roseville Toyota and their staff are stating is purely conjecture and a defamation of my character. Shame on them!And, from the looks of other complaints against Roseville Toyota on the Revdex.com's website and social media like Yelp.com, it appears I am not the only one who has experienced this type of poor treatment and horrible experience with Roseville Toyota.

I apologize for not being able to live up to your expectations. there is nothing else I can do. I cant get involved with your insurance policy or coverages. All I can do is offer to cover the rental expense. I would even go as far as reimbursing you for a portion of your insurance bill but you have to get your own insurance in your own name with the proper coverages. I don't understand why you wont up your coverage to comply with the rental agreement. We are trying to help.

I spoke to my finance department and we will cancel the contract for you.

I am responding to [redacted] reply of dissatisfaction. To clarify his comments about no communication going back to him we have a call log that clearly shows 6 times I reached out to him with a left message and one of two of those times we spoke for 16 minutes and the other time for 6 minutes. we have been more than fair and factual with this gentlemen. at this point we have made an exception to refund the lien holder the security price as he wishes and move on from this business transaction. I have notified him that this will be taking place and he should see a credit to his account in the next few weeks.

reached out to the customer and found no contact or record of cancellation as she had stated. We also looked at phone records and found no incoming calls in or out. I proceeded to fill out a cancellation for the DENT Care reimbursement. the cancellation request is dated for today, 3/21/18. I...

called customer and got the VM and left a detailed message. The reimbursement will go to the lien holder. [redacted]

you were given a copy of the credit application at the time of sale and you have a copy of you own lease agreement. I refuse to play the game. your attorney has corresponded with ours and I will let them communicate with you from here on out. I will supply the Revdex.com with the outcome from the attorneys.

sorry for the late response, I was out of the office at training all last week. I have asked my service director to gather all the information on the claim so I can look into this matter. I will follow up as quickly as I can.

my apologies, I will have your information flagged again in our system. we pay to have letters sent out to customers who have finalized thier bankruptcies and have shon an interest in re establishing with an auto purchase. the company that provides the letters must not have removed your information...

from thier system. we will ask them to remove your name from any of our mailings. sorry again.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.   I will accept the dearer's solution. A message to Toyota, I have never even spoke with this person "[redacted]". I just recently received an email from [redacted] about the refund check for the [redacted]. Please provide your phone log as I know me and [redacted] have never spoken. The only message I have was from [redacted], If we did, [redacted] would have been in my initial complaint to Revdex.com. Please do not make up lies about contacting me, I know who I have contacted me and who I have tried to contact, definitely do not know who is [redacted] is.

Paperwork shows 2 tires with nails in it

please accept my apology. I will personally make sure that your phone numbers are placed on the do not call list.