Roseville Toyota

As per ID [redacted] , The customer states that she paid to have a CV Boot replacedCustomer stated that she called around and got a price quote considerably lower than ours to have the boot replacedShe is correct that a CV Boot is approximately $300-$to replace, however, she did not have a CV boot replaced, she had a power steering rack and pinion steering gear replacedThe gear alone was $549, she also had a power steering line that was replaced which was $120, and in order to warranty the steering gear, a power steering flush had to be performed to remove all debris within power steering systemLabor to perform this work was approximately $There was an alignment performed and the brake fluid was exchanged as wellWe did not change a CV Boot, it was just the rack and pinionI have attached a copy of the repair order and invoice to this email as well Please let me know if you need any additional information, and confirm that the response was given within the allotted time [redacted] Customer Relations Manager Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I will accept the dearer's solutionA message to Toyota, I have never even spoke with this person " [redacted] "I just recently received an email from [redacted] about the refund check for the [redacted] Please provide your phone log as I know me and [redacted] have never spokenThe only message I have was from [redacted] , If we did, [redacted] would have been in my initial complaint to Revdex.comPlease do not make up lies about contacting me, I know who I have contacted me and who I have tried to contact, definitely do not know who is [redacted] is

Please be advised Roseville Toyota has resolved my complaintI am satisfied.Thank you, [redacted] ***

we do not sell any of our information to 3rd parties and we shred all missed deal documents except for the credit application and privacy notice which we are required to keep stored in a secure location

I am rejecting this response because: Day 0, 10/25/“***” was informed the rent is split three ways & my portion is $Day 21, 11/15/“ [redacted] ” called requesting proof of residency for the other two individuals residing at the homeHe said acceptable examples of this proof were pay stubs, utilities bills, bank statements, etcI sent via mobile text photos the documents to “ [redacted] ”Day 24, 11/18/“***” called stating they still needed the information requested by “ [redacted] ”This time, I sent two emails with attachments to “ [redacted] ” & “***”After sending these emails, I received no further communication from Roseville Toyota until 12/11/Again, as I previously stated, Roseville Toyota threatened me with vehicle repossession, application fraud & legal costs plus fees associated with reclaiming "their" vehicleRoseville Toyota special finance staff are alleging I have committed fraud as of Day 1? Wow, really? All supporting documentation/contract is being forwarded via U.SPostal Service Certified Mail to the attention of [redacted] ***, Information Specialist - Revdex.com Serving Northeast California, Beacon Blvd., West Sacramento, CA 95691-Please review this mailed information as part of why I am rejecting this response from the business

I am rejecting this response because: This is unacceptableThis is not a guaranteeThe business does not have my trust that our information is in professional handsI would like a GUARANTEE that none of the things I requested will happenThe business has not even mentioned not adding us to their marketing proceduresI have ALREADY received an email saying they hope I had a good experience (which does not make any sense, I did not even purchase from their dealership)I hadn't received a response from Revdex.com, when I originally received the Roseville Toyota email, so I went ahead and removed myself from the subscriptions, but I have replicated how the subscription page appeared when I originally opened it (see screen shots attached)I have not even spoken with my father about how he has been contactedHe is years-old man and does not need to be subjected to these dishonest marketing practices, he barely even knows how to use his emailWhen I proceeded to the unsubscribe page, at the original time of receiving the email, it showed that I had already been added to all the spam that comes from that dealershipMy father and I would like NOTHING to do with Roseville Toyota, especially not to be solicited for more of their businessThis has gotten ridiculous and at this point it feels like we are being harassed

Persuant to Mr [redacted] request; Roseville Toyota has allowed him to return the vehicle in question as it was not to his specifications and refunded his moniesWe are very sorry for the miscommunication and look forward to serving him in any capacity moving forwardTruly, [redacted] Sales Manager Roseville Toyota [redacted]

After calling Roseville Toyota Scion directly several times over the past couple of years, requesting to be taken off their mailing list (without success), we filed a complaint with BBB (don't remember how long ago). We received an email from BBB that the business had been contacted to correct the problem. Today there were two more letters to my partner & myself. Perhaps the problem is that these mailings are coming from [redacted] ***0, but isn't it Roseville Toyota's responsibility to take care of getting us off their list?This feels like harassment and if it doesn't stop, will contact an attorney to see if there is anything we can do legally, if BBB can't help us - or what do you suggest?We have no intention of purchasing vehicles, and certainly not from a business that harasses people.To be permanently removed from any and all mailing/phone/email lists, no contact in any form, for any purpose - we want no contact from this business.

the customer falsified the information on the credit application in regards to the amount of his rentwhen the lender was performing their final verifications they found this outthis act took place on day ONE which supercedes anything else at that pointthe customer is not financeable based on his debt to income ratios using the correct informationagain, the only reason why the deal went as far as it did was because he FALSIFIED his information on the CREDIT APPLICATIONwe have asked politely to have the vehicle returned and have let him know that all of his down payment would be returnedhe is refusing to cooperate, therefore we will take the appropriate legal steps from herethe customer has made several accusations to our staff about discrimination and I have advised them to not communicate with him any longer to avoid any other accusations

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to mePlease make sure to remove my father's information as well

sorry for the late response, I was out of the office at training all last weeki have asked my service director to gather all the information on the claim so I can look into this matteri will follow up as quickly as I can

Good afternoon ***, I spoke with my staff about this and they have told me that the customer was actually here last night and we dropped the payment $40 per month and that the customer is happy.

I am rejecting this response because:The argument is invalid The volume of vehicles that are sold by Roseville Toyota is irrelevant to the incident that occurred on 11/23/ The Roseville Toyota staff knowingly used deception to gain my business None of the other auto dealers that I have visited in the past week have attempted to interest me in a different vehicle while "looking" for the vehicle that was advertised None of the other dealers have attempted to talk me out of the model that I was looking for None of the other dealers provided me with verbal confirmation of possession of an advertised vehicle when it was not available The behavior of the employees of Roseville Toyota indicate to me that they were well aware of the fact that the vehicle was gone & unavailable I am willing to bet that this behavior is a common practice A Roseville Toyota employee ADMITTED that the vehicle had been knowingly sold several days prior Roseville Toyota didn't become a successful business by demonstrating this level of incompetence To offer a $gift card is an insult My time & my spouse's time was wasted with this charade (and is worth more than $100) I spent more than $in fuel driving to Roseville I want Roseville Toyota to admit their unethical practice I want *** *** to personally return my call & apologize to me for lying & wasting my day

First of all I want to apologize for the way my staff has handled this transactionI am embarrassed, we are much better than thisI have confirmed that your lease has funded by the bank and we have sent the pay off check for your trade in to the bankI do appreciate military personnelMy son
served in the Air ForceI appreciate you taking the time to bring this matter to my attention and I will be addressing this with my staff

Good morning, this is *** *** and I have been working on this with *** ***I spoke with *** last week and let him know that we had already came to a resolution with the customer and that we had been working with the BAR on the issueMy service manager had the representative from the BAR call *** to let him know what was going onCan you please meet with *** on this complaintThanks

*** will need to come down to the dealership in person to discuss what it will take to switch from the lease to a purchase at this time

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
*** ***9-15-

Mrs*** came to our dealership for the first time on 3/and was looking at a number of vehicles including the exact vehicle that she is referencingshe spent quite a bit of time here that day and tried to negotiate a deal for her trade and also our vehicleshe left that night without
purchasing because we could not come to terms that were agreeableshe did not rush into a decisionshe returned the next day and spent a couple of more hours trying to negotiate more and left again because we could not agree on terms that worked for both partiesshe is a very good negotiator and took her time before making decisionsshe returned the next day, for a third time, and worked with ** *** who is the grandson of her husband who had recently passed awayshe was reluctant to work with ** at first because of something that had happened years ago as she referenced to me that he was a TROUBLED kidshe told me that after thinking about it for a while she had decided to put her grudge against him behind her and wanted to start freshshe had been trying to negotiate a straight trade, her *** for our Rav two days in a row she knew this was not even close to a deal and was negotiating to pay the difference which she really didn't want to do** presented her with a pay lease which is a year lease with only one payment up front and a residual balance at the end** explained that this would also allow us to buy her *** from her and we would also give her back $as the amount of the pay lease was less than the amount we were giving her for her ***she agreed and moved forward with the leasewe had explained that the Rav she was leasing was previously sold and unwoundwe explained that it would be contracted as a used vehicle and she signed a lease contract as a used vehicleim not sure why she is saying that we signed her up the first time as a new contractthere was a need for her to re-sign new documents the next day which she didthe second time she signed the contract was disclosed as used alsowe have copies of both contracts if you need to see themshe came back later trying to return the vehicle because a friend of hers told her she paid too much and wanted to re negotiateshe tried to even state that she did not speak good English which clearly is not the truthI met with her and even offered to switch the lease to a purchase and to show her the amount she would have to pay for the difference, she agreed to look at the figures and when I brought them to her she said that she demanded that we renegotiate to a straight tradeshe then made an accusation that was not friendly or fair to ** to make him feel bad as a person because of the pastI let her know that day, because of her games and tactics that all offers were off the table and that we would move forward with the contracts that were already executed

This issue should be resolved alreadyThe customer came in and the vehicle was looked atThere were only nails in of the tiresWe also performed an alignment

I have reviewed the complaint and I will meet with the warranty company
tomorrow to see if I can get any exceptions approvedi understand the customers frustrationall extended service contracts have limitations but I will do my best to try and get some type of resolution for the customeri know time is improtant and I do apologize that this has placed a large burden on herplease give me a little more time to meet with the warranty company