Roseville Toyota

I am very sorry for the delay of this response. My service manager had typed out a response and for some reason it did not go thru. I have spoke with [redacted] in our shop about the situation. He has reassured me that the repairs performed to Mr. [redacted] truck were Justified. I see why Mr. [redacted]...

would be frustrated, it is never easy to have to deal with multiple repairs, but the repairs were two seperate reasons. I will address Mr. [redacted] myself and handle his behavior personnaly. I apologize for his comments about his pay and his survey and he will be reprimanded for it.

We have addressed and fully resolved the customers concerns regarding their recent purchase with us.  We cancelled and refunded the purchase price for the Backup camera and Cilajet protectant since the customer no longer wanted those options.  We refunded the customer the cost of the key...

they purchased for the Camry they traded in as the car was now in our possession.  We also provided the customer with a spare key, floor mats, and a tonneau cover for the Rav4 they purchased.  All of the customers concerns have been resolved and the customer is happy.

To whom it may concern,I would like to let you know that after my complain was filed the company reached out to me and we have come to an agreement. It will be about 3 weeks till the service is provided, but we have come to an agreement on it.Thank you. Sent from my iPhone [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. But they have said this many times before - I hope this time they fix the problem.  Thank you, [redacted]

The complaint has not been resolved yet, and my intent was to enter the statement below:'My intent was to accept the written counter-offer presented to me by Toyota to void the lease contract of the 2015 Rav 4, and allow me to purchase the vehicle under separate contract.'I consider this proposal an acceptable resolution to my complaint, and appreciate Toyota making this offer. Please advise me on how to proceed with accepting the offer.I would like to thank both you and Toyota for your efforts in resolving the Complaint.

I am rejecting this response because: Day 0, 10/25/14 “[redacted]” was informed the rent is split three ways & my portion is $400.00. Day 21, 11/15/14 “[redacted]” called requesting proof of residency for the other two individuals residing at the home. He said acceptable examples of this proof were pay stubs, utilities bills, bank statements, etc. I sent via mobile text photos the documents to “[redacted]”. Day 24, 11/18/14 “[redacted]” called stating they still needed the information requested by “[redacted]”. This time, I sent two emails with attachments to “[redacted]” & “[redacted]”. After sending these emails, I received no further communication from Roseville Toyota until 12/11/14. Again, as I previously stated, Roseville Toyota threatened me with vehicle repossession, application fraud & legal costs plus fees associated with reclaiming "their" vehicle. Roseville Toyota special finance staff are alleging I have committed fraud as of Day 1? Wow, really? All supporting documentation/contract is being forwarded via U.S. Postal Service Certified Mail to the attention of [redacted], Information Specialist - Revdex.com Serving Northeast California, 3075 Beacon Blvd., West Sacramento, CA 95691-3462. Please review this mailed information as part of why I am rejecting this response from the business.

After calling Roseville Toyota Scion directly several times over the past couple of years, requesting to be taken off their mailing list (without success), we filed a complaint with Revdex.com (don't remember how long ago). We received an email from Revdex.com that the business had been contacted to correct the problem. Today there were two more letters to my partner & myself. Perhaps the problem is that these mailings are coming from [redacted]0, but isn't it Roseville Toyota's responsibility to take care of getting us off their list?This feels like harassment and if it doesn't stop, will contact an attorney to see if there is anything we can do legally, if Revdex.com can't help us - or what do you suggest?We have no intention of purchasing vehicles, and certainly not from a business that harasses people.To be permanently removed from any and all mailing/phone/email lists, no contact in any form, for any purpose - we want no contact from this business.

the customer is only supplying the information that supports his position on the matter and is not supplying ALL of the information needed to qualify and purchase. he stated on the application one dollar amount for his rent when in reality his rent is much higher and his rental/lease agreement that the bank requested was much higher and in his name ONLY. Roseville Toyota sells cars, we do not finance them. we sell them and deliver them prior to having the funding because we trust our customers. when the information given is different than the information that can be proven it results in us having to ask for the vehicle to be returned. if the customer refuses to return the vehicle we turn it over to our legal dept to handle. the customer was asked to return the vehicle, not threatened. the customer is trying to bait us into saying the wrong thing. the customer states that he has a lawyer giving him advise so lets leave this up to the lawyers.

We responded to the customers complaint by fulfilling their cancellation request and forwarding a check to Toyota Financial Services for the disputed amount. As per our dealer agreement with Toyota, all insurance product cancellations must be refunded to the lienholder and are used to...

reduce the customers loan balance. The customer purchased the vehicle August 31st, the loan docs were sent to Toyota,  and funded.  We overnighted a check to Toyota Financial Services on September the 8th, 2015 for the cancellations.Thank You,[redacted]

Thank you soooo much [redacted] I ownn My RAV4 thanks to your cooperación MUCHICIMAS GRACIAS por la ayuda que brindas a las personas como yo sin su ayuda no hubiese podido tener éxito en mi queja Que Jehova nuestro Dios lo bendiga hasta pronto. [redacted]

Roseville Toyota has made several attempts to reach our customer via telephone and email to rectify the situation with her Chevy Equinox. Our most recent email was an offer to pick up the vehicle from the customer to repair the window and the middle console with the button...

issue she stated as well as verify the tire tread is within safety specifications, and return it to her upon completion at no charge to her. In addition Roseville Toyota will also re-detail the interior and exterior of the vehicle at no charge to her. We are eagerly awaiting her response. We apologize for the lengthy service wait and we want to remedy her concerns as soon as possible.  Sincerely,  [redacted]Customer Relations Manager

Revdex.com:After speaking with [redacted] and agreeing that the center console button and the window would be fixed along with having the car re-detailed inside and out and having the tires checked at no cost to be I agreed that would be satisfactory.  Jessica was not sure if all the parts were in and I let her know I would not be able to schedule the appointment for at least a week, she had no issue with that and said that [redacted] would be in contact with me to set everything up.
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

hello [redacted], I will contact my service department and find out what I can get handled.

I will have their names removed from all of our marketing campaigns.

I had contacted the customer last week and he has already came by and picked up a check for the refund.

The paperwork clearly states that the tires were inspected and that 2 repairable punctures in the drivers rear TIRE were found. 2 punctures in 1 tire.

I sincerely apologize, we have no idea how our vehicle was ever posted on WWW.AUTO.COM. We have no affiliation with that site and do not post any of our inventory to that site. There are companies that will scrape other sites and repost information on theirs to make it look like they have more...

content/inventory. That particular truck is a brand new truck that has a MSRP of $42,464, not $424. I apologize if another company/site has caused you your frustration.

I am rejecting this response because:
This is unacceptable. This is not a guarantee. The...

business does not have my trust that our information is in professional hands. I would like a GUARANTEE that none of the things I requested will happen. The business has not even mentioned not adding us to their marketing procedures. I have ALREADY received an email saying they hope I had a good experience (which does not make any sense, I did not even purchase from their dealership). I hadn't received a response from Revdex.com, when I originally received the Roseville Toyota email, so I went ahead and removed myself from the subscriptions, but I have replicated how the subscription page appeared when I originally opened it (see screen shots attached). I have not even spoken with my father about how he has been contacted. He is 75 years-old man and does not need to be subjected to these dishonest marketing practices, he barely even knows how to use his email. When I proceeded to the unsubscribe page, at the original time of receiving the email, it showed that I had already been added to all the spam that comes from that dealership. My father and I would like NOTHING to do with Roseville Toyota, especially not to be solicited for more of their business. This has gotten ridiculous and at this point it feels like we are being harassed.

As per ID [redacted], The customer states that she paid to have a CV Boot replaced. Customer stated that she called around and got a price quote considerably lower than ours to have the boot replaced. She is correct that a CV Boot is approximately $300-$400 to replace, however, she did not have a CV boot replaced, she had a power steering rack and pinion steering gear replaced. The gear alone was $549, she also had a power steering line that was replaced which was $120, and in order to warranty the steering gear, a power steering flush had to be performed to remove all debris within power steering system. Labor to perform this work was approximately $800. There was an alignment performed and the brake fluid was exchanged as well. We did not change a CV Boot, it was just the rack and pinion. I have attached a copy of the repair order and invoice to this email as well.    Please let me know if you need any additional information, and confirm that the response was given within the allotted time.     [redacted] Customer Relations Manager Tell us why here...

I am rejecting this response because: First of all, no one from Roseville Toyota contacted me and I have phone logs as to when calls was made and received. I have contacted Janee multiple times, and she have never responded. I called Jessica, customer relation manager multiple times as well. The only called I have received was from Jessica on 5/3/16 as a voicemail to call her back, in which I called and left her a voicemail to call me back. From there, I had to follow up on 5/6/16 and was able to talk with Jessica. From my discussion with Jessica, she had made two attempt and her pet peeve is to leave voicemails which I had only received one. I do not know what kind of message she is trying to relay here. From Roseville Toyota response “all accessory sales are final”; makes no since as dent care and bed liner was also accessory, why are they not final? This sounds contradicting to me? As for the lojack being an installed accessory, there is no where in my contract stating this a preinstalled accessory. Sticker label from the car with options does not label lojack as a preinstalled option. It does not mention lojack at all. My due bill have a line item “activate lojack $595”, does not sound like a preinstalled option when the line item specify an amount of activation. If this was the case, the line item should say “preinstall lojack and needs activation”. There is no where in my contract or documentation to lojack being a preinstall accessory from the dealer. I understand Roseville Toyota willingness make this deal work but the failure to properly approving customer upon credit check, failure to response to their customer with problems, disclosing full detail of contract is unacceptable.