Roseville Toyota

Review: Knowing I had a previous bankruptcy & a newer job, I sought out special financing at various dealerships. After speaking & working with the special finance staff at Roseville Toyota, I purchased this vehicle with them on 10/25/14 & gave them $1,000 as the down payment [Contract #1]. Within 10 calendar days, when Roseville Toyota found a lender to finance the vehicle for me with my credit & work history but based on terms different than what was agreed to on 10/25/14, Roseville Toyota requested I come in to re-sign another contract with an additional $1,000 down payment; which I did on 11/04/14 [Contract #2]. On 11/20/14, the DMV titled the vehicle with "[redacted]" as the registered owner & mailed the proof of registration. On 12/11/14 (47 calendar days after Contract #1 & 37 calendar days after Contract #2), individuals from Roseville Toyota called me to tell me I have to return the vehicle. They said the lender kicked the loan out & they weren't going to finance the vehicle for me. On 12/12/14, I spoke with individuals at Roseville Toyota & they threatened me with vehicle repossession, application fraud & legal costs plus fees associated with reclaiming "their" vehicle. On 12/15/14, I spoke with the special finance manager who said due to lack of lender financing they need the vehicle & there's no in-house financing available with Roseville Toyota; a member of the [redacted]. I explained to each of the callers the situation as I saw it on both Contract #1 & Contract #2: "Seller's Right to Cancel". They had me come in within 10 calendar days to re-sign & then no further communication from Roseville Toyota, [redacted] or their lender until Day 47 or Day 37 (depending on the Contract Date). Either way, it was already past the 10 calendar days for the Seller's Right to Cancel. Roseville Toyota & [redacted] should be held responsible for their actions of harassing, intimidating, threatening & lying to a buyer/consumer.Desired Settlement: As the "Buyer", I held my end of the contract on multiple occasions. As the "Seller-Creditor", Roseville Toyota should hold their end of the contract by finding a lender on these terms or to in-house finance the vehicle within their dealership or [redacted]. I believe they also have a business by the name of "[redacted]".

Business

Response:

the customer falsified the information on the credit application in regards to the amount of his rent. when the lender was performing their final verifications they found this out. this act took place on day ONE which supercedes anything else at that point. the customer is not financeable based on his debt to income ratios using the correct information. again, the only reason why the deal went as far as it did was because he FALSIFIED his information on the CREDIT APPLICATION. we have asked politely to have the vehicle returned and have let him know that all of his down payment would be returned. he is refusing to cooperate, therefore we will take the appropriate legal steps from here. the customer has made several false accusations to our staff about discrimination and I have advised them to not communicate with him any longer to avoid any other false accusations.

Consumer

Response:

I am rejecting this response because: Day 0, 10/25/14 “[redacted]” was informed the rent is split three ways & my portion is $400.00. Day 21, 11/15/14 “[redacted]” called requesting proof of residency for the other two individuals residing at the home. He said acceptable examples of this proof were pay stubs, utilities bills, bank statements, etc. I sent via mobile text photos the documents to “[redacted]”. Day 24, 11/18/14 “[redacted]” called stating they still needed the information requested by “[redacted]”. This time, I sent two emails with attachments to “[redacted]” & “[redacted]”. After sending these emails, I received no further communication from Roseville Toyota until 12/11/14. Again, as I previously stated, Roseville Toyota threatened me with vehicle repossession, application fraud & legal costs plus fees associated with reclaiming "their" vehicle. Roseville Toyota special finance staff are alleging I have committed fraud as of Day 1? Wow, really? All supporting documentation/contract is being forwarded via U.S. Postal Service Certified Mail to the attention of [redacted], Information Specialist - Revdex.com Serving Northeast California, 3075 Beacon Blvd., West Sacramento, CA 95691-3462. Please review this mailed information as part of why I am rejecting this response from the business.

Business

Response:

the customer is only supplying the information that supports his position on the matter and is not supplying ALL of the information needed to qualify and purchase. he stated on the application one dollar amount for his rent when in reality his rent is much higher and his rental/lease agreement that the bank requested was much higher and in his name ONLY. Roseville Toyota sells cars, we do not finance them. we sell them and deliver them prior to having the funding because we trust our customers. when the information given is different than the information that can be proven it results in us having to ask for the vehicle to be returned. if the customer refuses to return the vehicle we turn it over to our legal dept to handle. the customer was asked to return the vehicle, not threatened. the customer is trying to bait us into saying the wrong thing. the customer states that he has a lawyer giving him advise so lets leave this up to the lawyers.

Consumer

Response:

I am rejecting this response because:The dealership alleges I am only supplying to the Revdex.com the information supporting my position. Well, I provided various documentation for the review of the Revdex.com; and, I will provide any other documentation within my possession required by the Revdex.com to have this complaint against Roseville Toyota continually investigated and the matter substantiated in my favor.However, Roseville Toyota and/or their lender is in possession of the original credit application, not the customer who is applying for vehicle financing. Furthermore, Roseville Toyota and/or their lender should have access to the information allegedly stating that "in reality" my rent is much higher than what was stated by me on the original credit application. For full and thorough analysis by Revdex.com on this complaint against Roseville Toyota, I request these pieces of information be provided by Roseville Toyota directly to the Revdex.com if they are to make such allegations and claims. Otherwise, what Roseville Toyota and their staff are stating is purely conjecture and a defamation of my character. Shame on them!And, from the looks of other complaints against Roseville Toyota on the Revdex.com's website and social media like Yelp.com, it appears I am not the only one who has experienced this type of poor treatment and horrible experience with Roseville Toyota.

Business

Response:

you were given a copy of the credit application at the time of sale and you have a copy of you own lease agreement. I refuse to play the game. your attorney has corresponded with ours and I will let them communicate with you from here on out. I will supply the Revdex.com with the outcome from the attorneys.

Review: Roseville Toyota / Sullivan Auto Credit / Sullivan Auto Group continue to send me unwanted, unsolicited letters offering auto credit.I have asked them to stop, yet they keep coming.As can be seen by the nature of these letters (see attached), Sullivan Auto Group is misusing US Bankruptcy Court data for predatory lending purposes, as their letters are deliberately made to appear as though they are actually related to a person's bankruptcy filing, when they are not.Desired Settlement: Stop sending any further letters.

Business

Response:

I apologize for the inconvienence. It is a program that we participate in to try and help those individuals get into a vehicle after going through the BK process. we will immediatly place your name on the list to not be mailed to here at Roseville Toyota. unfortunately, you may recieve more letters from other auto dealerships as we are not the only dealership that participates, but I will make sure that we do not send out anymore letters and I will also forward a copy of your request to our Chevy store that also participates in the program.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: To whom it may concern:

I am an 81.5 year old female who lives alone and has one son who lives in Rocklin who does not help me. I am living on social security and am low income. I am going through periods of forgetfulness with short term memory. I am losing valuable things such as my [redacted] card and a Toyota hybrid key, among other things.

On Tuesday April 28, 2015 I went to Roseville Toyota to get a key made. After waiting for 2 hours I went and got coffee. When returning to the waiting area I was approached by [redacted], as salesperson, who asked me why I was there. He asked me what kind of car and would I be interested in a new Camry. I said I do not want a new Camry. That I could not afford one and why would I if I only owed less than $3,000. He told me he was from Nepal and that he had a relative that was sending him pictures of the earthquakes devastation so he showed me pictures. He said as long as I was waiting he could get a team member to drive me around the lot. I test drove 2 Rav 4’s. I kept telling them I did not want another car, nor could I afford one.

His team kept working on me. Finally after a couple of hours I said I would buy another care. (I am a very kind, general person who takes disasters very hard). [redacted] kept saying he was going to donate half of his earnings to Nepal. Then they starting working on me to buy a 2006 Rav4 and then I was there from 9-5:30pm with only a coffee, yogurt, and water. Then they kept at me to trade my car for that Rav4. The payments were too high, as was the interest. I told them I was living on $1,300.00 a month and had association dues that average $411.00 a month. I said I could not afford high payments. Then came the down payment-they kept begging me for more and more.

Finally I said I could give them $5,000 but that money was in my savings account for a new furnace. They hustled me into the finance dept. When it was all over, I got robbed and take advantage of. [redacted] handed me a key. I said where is the 2nd key. He said people only turn in 1 key. I go to the car and say what about the mats, cargo cover, net and upgrade on those cheap tires. They said I bought the car AS IS and that is all I get.

(Previously [redacted] got two bags to unload my car of my personal stuff. He rushed me and I didn’t get all my stuff).

[redacted] asked me for a check. I said I could give him my [redacted] card. He said no. I told him I could go to the bank the next day, he said no. He asked me if I was going straight home and asked me again at the car. I got home tired to call him to bring my mats. He did not answer. He drove up in the driveway honked his horn, and when I got out there he took my check, placed my 4 Runner mats on my garbage can and left. He didn’t give me my Camry mats.

On Monday May 4, 2015 I went to CarMax and got an appraisal for the Rav4- and explained to the agent what Roseville Toyota did to me. The gave me $10,000.00 appraisal and said they probably would sell it for $14,00.00. That is nowhere near what Toyota did. He met with other agents and they agreed I should go back to Toyota. So I did. They said Toyota should give me a check for $6,000.00 for the unnecessary charges. I met with Tim Whitehead, in finance and he worked with me to reduce it approximately $2,000- but still wouldn’t go lower. Roseville called me 4/29 and set up appointment for Thursday to do unnecessary work. I cancelled that appointment.

I am trying to get DMV’s investigator to contact me as they handle these complaints.

Toyota was searching for someone to give me a loan. So far I received one from [redacted] who denied-unable to verify sufficient income. Also one Travis Credit Union.

I am still so very upset and can not sleep through the night. I was taken advantage of. My girlfriend said it was Elder Abuse.

Now I have an old car, no prepaid maintenance and a loan for 6 years,

On 4/29/15 I asked how much to buy back my car. I did not get a response. Apparently they already sold it. The only thing I did not like about my Camry was hard to see backing up, They said they could put a camera on the Rav4. Why didn’t they tell me they could have put on my Camry?

Desired Settlement: I feel Toyota should give me the price they sold my car for plus $5,000.00 down payment plus $486.09 for my key. My Camry had everything and it was clean and in excellent shape.

Business

Response:

We have addressed and fully resolved the customers concerns regarding their recent purchase with us. We cancelled and refunded the purchase price for the Backup camera and Cilajet protectant since the customer no longer wanted those options. We refunded the customer the cost of the key they purchased for the Camry they traded in as the car was now in our possession. We also provided the customer with a spare key, floor mats, and a tonneau cover for the Rav4 they purchased. All of the customers concerns have been resolved and the customer is happy.

Consumer

Response:

Please be advised Roseville Toyota has resolved my complaint. I am satisfied.Thank you,[redacted]

Oh, my God......Roseville Toyota's Customer Relations Manager has no experience at all to deal with customers concerns. Her name is [redacted]. Once again recommending Public to not to buy from Roseville Toyota. They sold me a brand new camry with damaged paint, and she is not willing to help at all. They are very cheap type of business people. One point she promised to have it touiched up and detailed, then she backs off saying she don't care. Once the car left the dealership, it's yours. I will never ever go back to Roseville Toyota for business. She even wants me to pay for the rtouch up paint. How low and cheap they can be. shame on you, [redacted] and Roseville Toyota. I even called Toyota USA and they contacted me via e-mail and no one can find this Luis person who sent me the e-mail to resolve the issue. So now the Whole Toyota name is branded as cheaters, liars and half [redacted] job on detailing the car before delivery.

Review: I did not get a fair trade-in value, but signed contract without reading due to stressful situation.

I am 65 wife is 70 and has dementia.I could not keep her from driving--option was to trade our 2 used cars for 1 used truck, which would be gone while I am working. Thought I was getting good deal verbally-did not read contract had to have others distract wife to change cars, etc. Traded 2003 Chev Cavalier (recieved 500--bluebook 200-490), traded Chrysler 300 (received 6100 bluebook 7800-9700, bought truck (paid 21k, bluebook 19-20k). Asked for rebate to get a fair value on Chrysler 300. Could not even talk to sales manager.Desired Settlement: I would like to get a fair trade-in value for the Chrysler 300. Dealer will sell car for more than 12000 +/-. Rebate to something near bluebook would be fair in my opinion. Car would be rated at high bluebook value. It was in excellent condition and had premium wheels. New tires ($1000).

Business

Response:

Initial Business Response

Contact Name and Title: [redacted]

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@rosevilletoyota.com

the trade in question was appraised by a sales manager and the customer was given a fair trade value. we take in trades so we can turn around and sell them for a profit. we are a business. in order to sell that vehicle we must recondition it to the standards that we are subject to. we spent $2200 in reconditioning so now we are in the vehicle for $8400. as [redacted] stated above the vehicle booked for 7800-9700 at the time he traded it in. the blue book changes every week. we are in the vehicle over the low book and only 1300 back of retail book. that does not leave much of a margin especially knowing that the next customer may only be willing to pay 7800.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

The blue book for buying this car is about 12k. The value of 7800 is expecte low trade in value (I got 6k). Company has a similar car 2009 listed for sale at 15k in a recent ad. Additonally, I paid over expected high bluebook for purchase of the truck. How much profit does this company have to make?

Final Business Response

the customer did get a fair trade value. we did not distract the customer or his wife. he states that he distracted his wife due to illness. we did give the customer a fair trade value. he has given you the figures. he is GUESSING that we can sell the vehicle for that much. I explained already that we had to put quite a bit of money into his trade in and he has stated that the retail book value is 9700. we did not call him back and try to renegotiate his deal based on the fact that we had to spend 1/4 of the value of his trade in reconditioning. while I sympathize with his wifes illness, it does not make it right for the customer to over inflate what he may think his car is worth or might be sold for. my managers were straight forward with him the day he purchased.

Review: Took 2008 [redacted] in for noise in engine on start up, it sounds like a diesel engine for the first couple of miles. Dealer said that it was normal and they called it piston slap. This is not normal on a car with 30,000 miles on it. We do have the extended warranty on the vehicle. But the dealer said they would do nothing about it.Also,Driving car at night the headlights went out, then came back on. The high beams and daytime running lights no longer worked. Went to dealer about issue, they said they knew and [redacted] has known about problem since 2011. The offered replacement headlight assemblies to some car owners. We bought the car in march 2014 at Roseville Toyota, they knew of the problem but sold the car anyway. We were told to buy the extended warranty which would cover the whole vehicle, come to find out, it does not cover the Headlight Assemblies which are known to be a problem with 2008 - 2010 [redacted]s. We were never told about this. The dealer now wants 2,500 - 3,000 for the repair! The service manager ([redacted]) replaced the bulbs and said he would work towards resolving the issue. I have called and left emails for [redacted], He has refused to respond back over the issues.Desired Settlement: Fix problem with noise and replace head light assemblies with ones that don't go out on the [redacted].

Business

Response:

I have reviewed the concern with my service manager. the concern with the engine is a common noise with this vehicle when first starting and warming up. the concern with the headlight lamp is a factory service campaign that expired prior to the sale of the vehicle and the headlights were working fine at the time of sale. since then the bulb broke and the customer was informed about the headlamp issue. when the customer declined to upgrade the headlight assemblies because of they cost we made the offer to replace the lamps for free ($125 each) and said that we would continue to do so on behalf of customer service. the headlamps lasted 30,000 miles and should last another 30,000 miles. we are dedicated to taking care of our customers and have made every attempt with the manufacturer to help. we would be willing to set up an appointment with the customer and the manufacturer represenative to talk in person if they wish.

Consumer

Response:

I am rejecting this response because:

The service manager said that replacing the bulbs would be done only once, and he would not replace them if it happened again. He said it was out of his hands.

This was a Certified [redacted] Used Car, the head light assemblies were a known issue, with [redacted] and Roseville Toyotathey should have been replaced and not wait for them to go out on their own. The $125.00 apiece for the bulbs is Roseville toyotas Retail price on them, they are much less expensive if you buy them elsewhere. This head light assembly issue is a safety problem with these cars and [redacted] should make it right to anyone that has been sold a Certified Used Car from a dealer which has or had the problem.

Business

Response:

the headlights work and the vehicle is not unsafe. the service campaign that was on the car was a manufacturers campaign and was limited to a certain time frame that had expired prior to roseville toyota ever acquiring the vehicle. if the customer wishes we can make arrangements for the customer to meet with a factory represenative.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

We would like a meeting with the representitive

Review: My Nightmare at

Roseville ToyotaOn May 30, 2015, my eleven year old son and I went to

Roseville Toyota to get a closer look at a used [redacted] that I had spotted on

line. I was looking for a used car that

I could pay off in less than a year because I plan to buy a home. We entered the Toyota Dealership lot and were

greeted by a salesman. I asked about

the car that I had seen on line. Next he

took us across the street where the [redacted] was parked on the lot. I test drive the car around the block and the

car ran good. This car was a 2006 [redacted]

325I with 108k miles on it. I felt

comfortable buying this car because I had owned 3 [redacted] 3 series automobiles

previously and the salesman informed me that the dealer had performed all of

the required maintenance and had checked the car over for any mechanical

problems.We sat down to discuss my information. I informed the salesman that I had been pre

approved with [redacted] and did not want to run my credit again. He assured me that another credit inquiry

wasn’t necessary and he would not run my credit report again. (Later that week I received 6 credit inquiry

letters and confirmed with [redacted] that my credit had been ran numerous

times from the dealer.)After a couple of hours of arm twisting and wrestling with the

finance manager, I purchased the car.The dealer had set up my financing with another bank. They called me back after a few days to

change my documents to [redacted] and have me sign the new contracts. (As I

had stated to the finance manager on my purchase date)The first three days I drove the car to work, I noticed that

the driver side door lock would sometimes stick in the locked position. I had to climb out of the passenger door to

get out. I returned to the dealer and

they confirmed the issue. They told me

that they would perform the repair because it was a safety issue. I had a friend pick me up while the car was

repaired. Later that day I returned and

picked up my car.The next weekend after owning the car for about 2 weeks, I

decided to take my friend to Redding to visit her Mom. We drove up I5 and when we got to woodland,

the car ran hot. I pulled off the road

and let the engine cool. I noticed anti

freeze leaking. I refilled it and was

able to drive home. I drove the next

week without incident The next week I attempted to drive to Chico. We were 5 miles out from town when the car

ran hot again. I pulled into a gas

station and noticed that fluid was leaking again. I refilled the reserve tank and was able to

drive into town. I drove back home to

Citrus Heights without incident. I went

to my mechanic and had him look at the car.

I was planning to drive to Santa Cruz for a short vacation with my son

and girl friend. He noted that the

thermostat was sticking. I had him

replace it. The cost was 400.00. I drove

to Santa Cruz without incident.The next day I was driving my son to school and the coolant

light and heat light came on. I pulled

to the side of the freeway and let the engine cool. I later dropped my son off at school and continued

to go to work. The next day I went to the dealer and spoke to the Customer

Service Manager. I explained the problem

I was having and asked him to determine what was wrong so I could have it

fixed. He told me that there was nothing

he could do because I did not purchase a warranty. I told him a warranty is to fix a car that

breaks, not a car that obviously has a problem when it was sold. He refused to

help. I was driving home

with my son on the freeway when, well yes the car ran super hot again and we

were stranded on I80 freeway near the Greenback Lane exit. I had my car towed

home as it was late in the evening and towed it again the next day to my

mechanic. My mechanic ran a diagnostic check.

He determined that the water pump was not performing to specification to

keep the engine from overheating. I

replaced the water pump. The cost was

$881.00. My mechanic also informed me that

I would have to purchase rear tires, as both of my rear tires were bald to the

steel belts. I told him that the tires

were new and the dealer had put them on the car 3 months ago (6000 miles). I went to my tire mechanic and had him

inspect my car and tires. He noted that

the tires were badly out of alignment and that’s what caused the tires to wear

out prematurely.I went back to the dealer on the next Friday again and spoke

to the Service Manager. He was very

upset with the quality of work performed by his reconditioning shop. He stated that the car was not safe in its

present condition and he would never let anyone drive a car off of his lot in

that condition. He gave me a loaner car

and checked my car into the shop. He

stated that it needed to have the wheels aligned and the rear tires

replaced. He apologized for selling me a

car in poor repair. My car was in the

shop for 5 days, as they did not have the tires on hand. I picked up my car the next Tuesday. I went home and washed my car immediately, as

it looked like it had been sitting on a back lot.I noticed that my hood had a big dimple on the passenger

side that appeared to have been caused from the underside of the hood. I opened the hood and noticed metal shaving

near the strut mounts, scoring on the cross bars and a dent on the backside of

the hood.Again, I returned to the dealer and met with the Service

Manager. He was amazed at the condition

the recondition shop left my car in. At

this point I was beyond exasperated disappointment with this vehicle purchase

experience. My car was send back into the shop for dent removal. I telephoned the service writer around 5pm to

see if my car was ready. She told me

that my car was on its way back from the shop; however she recommended I pick

it up the next morning. I called and left

a message for my service writer ([redacted]).

She was not able to return my call.

I followed her advice and returned to pick up my car at 5pm. She came over and told me that I would have

to re check out a loaner car, as she had inspected my car and could see the

dent was still in the hood. She was

going to have someone else try to remove it.

I checked out a loaner car and returned back to work. I had worked about an hour when I received a

call from [redacted] that my car was ready for pick up and looked great. (No dent)I returned and picked up my car.Now I understand you take a chance when you buy a used car,

however I chose to trust a major dealer (Roseville Toyota)and not one of the

small shady dealers on Fulton Ave. I

really did not expect to have such a horrible car buying experience. Most of the staff was very pleasant, however

I feel that the dealer wasted a lot of my time with issues that one would fell

would have been uncovered during the vehicle inspection and reconditioning

process. If the salesman was telling the

truth.I feel that I was forced to purchase a [redacted] contract and

Dent repair. They were supposed to be

free; however they were on my contract.I would like to be reimbursed for the repair cost of the

items that were apparently in ill repair prior to my purchase(thermostat and

water pump) and the products I was forced to buy.([redacted] and Dent repair)I take full responsibility for any future repairs. I just feel like the dealership does not

value my time and they don’t mind wasting it.

I understand I can’t do a lot about the extra credit inquires, however I

will post my experience on a few social media sites. I hope this doesn’t happen to anyone else.I look forward to speaking to you after you review my

experience.[redacted]

[redacted]Desired Settlement: I feel that I was forced to purchase a [redacted] contract and Dent repair. They were supposed to be free; however they were on my contract.I would like to be reimbursed for the repair cost of the items that were apparently in ill repair prior to my purchase(thermostat and water pump) and the products I was forced to buy.(Lo Jack and Dent repair)I take full responsibility for any future repairs. I just feel like the dealership does not value my time and they dont mind wasting it. I understand I cant do a lot about the extra credit inquires, however I will post my experience on a few social media sites. I hope this doesnt happen to anyone else.

Business

Response:

I had contacted the customer last week and he has already came by and picked up a check for the refund.

Consumer

Response:

I am rejecting this response because: I would really like to close this transaction and move on. I received a credit today for $569.16[redacted]e cost = $599.00Tracker for [redacted] cost = $189.00[redacted] cost = $695.00Total cost = $1483.00

Business

Response:

I have all the supporting documents that show where [redacted] had re-signed a new contract without the [redacted] product and [redacted] at a reduced price of $527.00. We refunded his lienholder the amount of the [redacted] plus tax equaling $569.16. The tracker amount was never discussed by [redacted] to me when we talked on the Phone two weeks ago. I will go ahead and send a refund check for the $189.00 as well on behalf of customer service. I spoke to [redacted] tonight and he will go home and review his documents and also call his lienholder to confirm that the original amount of his loan did not include the [redacted] and reflected the lower price for [redacted].

Review: I saw a 2004 4 Runner on the Roseville Toyota Website & e-mailed the dealer about it. I was contacted by a [redacted] & was told that he still had the vehicle & that I should come down (2 1/2 hours away) & look at it. He assured me that he was looking at the vehicle & it was really nice, good for it's age. This was on a Tuesday, March 25th. I called [redacted] & drove down to the dealership. When I got there, [redacted] said that he didn't know where the car was & after a 1 hour search, it was found. I test drove it & I loved it, was horribly dirty, but he said that they would clean it up. I agreed to this & we began the deal which ended with them negotiating an affordable payment & a minimal down which included the negative equity of my vehicle. I drove the car home that night. I spent 2 days cleaning up the vehicle which was still horribly dirty & got it clean. On April 6th, got a call from [redacted] saying that they were having trouble with financing. Said that I needed to come up with $2,000 to $2,500 more. I said I would have to talk to my boyfriend. He said that he would talk to his sales manager & verify the least amount to close the deal & the new payment & Int. Rate would be lower.He said he would call me back the next day (Monday). Never a call all day. I had to call him that night, he said that I told him I would call. Said our conversation was recorded & that he listened to it 3 times. Conversation went down hill from there: accused me of: crying I was a victim, told me I said things I did not say, I said bring my car back & they can have theirs back, said that they won't do that, if they came & got the car, I would be left with nothing, it was a horrible, completely unprofessional call. I used language I have never used in a professional setting in my life. I have contacted the Toyota Corporation and filed a complaint. I am waiting on the Sales Manager.Desired Settlement: I would like my car back and the check to be returned for the down payment. I am not sure if there is a monetary settlement for one night of no sleep and feeling like I was having a heart attack all night. I have high blood pressure and I am sure this was not good for it.

Business

Response:

My name is [redacted]. I am the General Manager of Roseville Toyota. I am VERY sorry for the trouble that you had with our sales department. This kind of customer experience should never happen here and the employees involved have been counselled and reprimanded. At Roseville Toyota, our focus is to provide consumers with excellent customer service. We have been in touch and reversed the transaction as you requested. Feel free to contact me anytime to voice any additional concerns you may have.

Thank you,

Roseville Toyota

###-###-####

Consumer

Response:

I am rejecting this response because: If this [redacted] was reprimanded by his employer, he must not have taken it very serious. He continued to "pick a fight" when he picked up the vehicle. Even saying that he had a recorder in his pocket, recording all of our conversation. This is the second time that he told to me. I contacted the dealership after he left to see if this is true and they they did record all conversations, the manager told me that they do not. Or do they? This whole mess resulted in more work with having to re-insure my new vehicle and not to mention, the embarrassment of having the explain what happened to all who knew I had the other vehicle. I should not have been able to take that car home in the first place. I am now completely turned off by Toyota products. My credit score has been diminished by the multiple credit applications submitted and to this date, I have no idea why it took so long. No, I am not happy with this response, I feel that this is a common practice for these people and it should be known by the public. [redacted] is a very disrespectful and arrogant person and I feel sorry for anyone who deals with him.

Review: Tried to return a car within 2 days of purchase which I felt was over priced was told I could not return the car because I had declined The right to return the car Given a bunch of optional warranties I was told needed to get to be able to finance the carDesired Settlement: Let me return the car or take out all optional warranties and lower interest rate

Business

Response:

Business' Initial Response

he can cancel the warranty. the interest rate charged is based on his credit profile and cannot be reduced. if he comes in within the next 3 days he can rewrite otherwise the warranty cancellation will go against the principal ballance and his payments will remain the same but will payoff the car sooner.

Review: We have complained several times about the predatory advertising directed at bankruptcy - just recently in fact. Now we are receiving advertising emails from this company and want them to remove any and all information related to [redacted] & [redacted], and to stop emailing [redacted] - they have this address because I emailed to ask them to stop mailing bankruptcy offers. I know they contract outside services for some of this but feel its the responsibility of the company that contracted these services to make sure we are not harassed.We will seek legal action if we receive one more piece of advertising or ANYTHING from Roseville Toyota. This is incredible.Desired Settlement: No more snail mail, no more emails, no phone calls - NO CONTACT FROM THIS BUSINESS WHATSOEVER!Apologies for the rant, but this has been going on for at least 3 yearsthen finally contacted Revdex.com!

Business

Response:

I will have their names removed from all of our marketing campaigns.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. But they have said this many times before - I hope this time they fix the problem. Thank you, [redacted]

Review: FALSE ADVERTISINGRoseville Automall showed many commercials for a promotion for free Kings tickets for a test drive on TV.Roseville Automall, particularly Roseville Toyota is not holding up to their end of the advertisements. I test drove a Toyota Truck I was looking to buy the very morning after this promotion began on 1/17. The sales person at Roseville Automall told me that I was one of the first fans to come and that he did have tickets to give away. I was serious about buying a truck, but they did not have the one I was looking for in my price range. (a few days later I found one at [redacted] that was exactly what I wanted and bought it) Because I was not buying a truck that day from Roseville Toyota, they did not give me the tickets. They mentioned that I could have the tickets once we found the right truck for me. They did not have the right truck for me, and the Advertisement CLEARLY says Free Kings Tickets for a TEST DRIVE, it does not say Free King Tickets for a PURCHASE!I am very disappointed but not surprised. I drove over an hour from Placerville, I could have visited over 4 Toyota dealers that were closer to me. I did this the next day after a Kings game when I saw the ad. I was a serious buyer and I took a test drive while the auto mall had tickets to give away, the sales man even said that he still had a supply of tickets. But I did not receive what was advertised.Desired Settlement: I want my free pair of Kings tickets as promised by the advertisement. Plain and simple.

Business

Response:

thank you for taking the time to contact the Revdex.com. I sincerely apologize for your bad experience. I dont know why anyone from our store would treat you that way. we recieved 96 pairs of tickets for this promotion and there is no reason why you shouldnt have received a pair. I will gladly send you a pair. please email me your address or if your feel more comfortable you can come by and pick them up. also, please let me know the name of your salesman that assisted you the day you were here so I can properly manage them. it's customers like yourself that take the time to use this program that help me learn where our mistakes and problems are so we can address them and fix them. thanks again.

Charles Dean

General Sales Manager

Business

Response:

thank you for taking the time to contact the Revdex.com. I sincerely apologize for your bad experience. I dont know why anyone from our store would treat you that way. we recieved 96 pairs of tickets for this promotion and there is no reason why you shouldnt have received a pair. I will gladly send you a pair. please email me your address or if your feel more comfortable you can come by and pick them up. also, please let me know the name of your salesman that assisted you the day you were here so I can properly manage them. it's customers like yourself that take the time to use this program that help me learn where our mistakes and problems are so we can address them and fix them. thanks again.

Charles Dean

General Sales Manager

Consumer

Response:

Mr. Dean form the Roseville Automall went beyond my expectations and completely resolved my issues. He took great care of me and will earn my business in the future.

Thank you for your assistance in the matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Consumer

Response:

Mr. Dean form the Roseville Automall went beyond my expectations and completely resolved my issues. He took great care of me and will earn my business in the future.

Thank you for your assistance in the matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Finance Dept. employee deliberately mislead myself and family member resulting in 13 hard inquiries on credit report and did not deliver as promised.

I initiated contact through online "pre-approval" system.I submitted my name social security number and income information. The following day on 7/26 I spoke with Mr. [redacted] in special financing. He asked me for my income and address verification documents for an subsequent appointment to purchase/finance a vehicle on Sunday 7/28. I submitted the information and called him to make sure that my profile was one for which he could work with, I did this also the day of the appointment. He said everything was fine and to come in. When I arrived at my appointment, he proceeded to have me complete a credit application and showed me a list of cars I "qualified" for, however they were all $3000 more than my budgeted and stated price. He also said that my chances would improve if I had a co-signer. I produced one but still did not get a vehicle that day. Towards the end of the appointment he said that he left me a voice-mail message and sent me an email prior to the appointment time, to let me know the prospect was unlikely of getting a vehicle. I received no such message or email. He also had an opportunity to let me know this prior to having a co-signer submit their information. Ultimately myself and the co-signer had a total of 26 hard hard inquiries recorded on our credit reports and I didn't hear from Mr. [redacted] until after I sent him a stern e-mail. Desired Settlement: Acknowledgment of misinformation and excessive inquiries, apology, and a letter for myself and my co-signer to submit to the credit reporting agencies. Additional settlement to be determined.

Business

Response:

Business' Initial Response

The consumer was interested in purchasing a vehicle from our Roseville Toyota Special Finance department. Our job here is to structure a bank package to fit for the banks guidlines. Ultimately, the banks are in control of how they lend. Our special finance manager was trying to help the customer to work together to find the right vehicle for the banks guidlines. In this instance, the banks were less than helpful in achieving this common goal.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Much of the information presented in the response, is misleading and untrue. The basis of my complaint is that the company presents themselves as honest and straightforward and my experience has been the opposite. Poor service and communication. The company's response is not satisfactory.

Business' Final Response

Roseville Toyota tried to contact the consumer via the cell phone provided, however, the consumer's phone was shut off during the initial first days of communication. This was the initial delay in communications. By filling out a credit application online, this gives us permission to talk to the banks to get an approval per the consumers guidance of the type of vehicle and loan requests.

When the consumers credit was ran after signing the "e-signature" on the application form, this hits the bureau 1 time. Any submissions to a bank within 2 weeks of the initial credit score run are "auto specific" and do not hit the score again. The consumer asked for an approval, we acquired one but this was not an approval the customer was interested in.

Review: On 11/23/12 (Black Friday), I purchased a used 06 [redacted] at Roseville Toyota I was sold on the peace of [redacted]d of the extended "supreme coverage". I was advised by the finance department, [redacted] the warranty would assure any repairs needed in the future I would just have to pay my deducible. Ms. [redacted] showed me prices of repairs if ever I needed them and advised me to get the warranty as repairs on this type of vehicle are costly. She showed me the "[redacted] Elite" brochure and circled the items that would be covered if ever it needed repairs, engine, transmission, etc. Fast-forward to 9/20/14. The car started having issues so decided to bring the car in, I called [redacted] and brought it in. They called Roseville Toyota and had it release for repairs since Toyota doesn't fix [redacted]Is. They ran a diagnostic and came back with a laundry list of issues with a total of close to $14K in repairs. My advisor at [redacted] ([redacted]) called [redacted] and they advised him they would only pay the cost of the car and offered $7500. Id have to fork the remained, well I dont have that type of cash, nor do I believe I should have to be out of luck since I was sold fault information from the Roseville Toyota representative. I still owe on the car and now this additional expense. Today 10/9/14, my car still sits in the [redacted] repair shop "pending" I'm afraid I will need to get the car out since the warranty company isn't willing to pay, which I was told will void my warranty and any repairs needed. All I ask is my vehicle to be repaired as I was assured by Roseville Toyota representative.Since my car has been in the shop I have called and visited Roseville Toyota and spoke with [redacted] about the [redacted] policy. Ultimately, I was sold on false information, I would have never purchased this car knowing that the warranty wouldnt cover cost of repairs. At this point I will be filing a formal complaint against Roseville Toyota for false sale practices.Desired Settlement: Vehicle repaired as advertised.

Business

Response:

sorry for the late response, I was out of the office at training all last week. I have asked my service director to gather all the information on the claim so I can look into this matter. I will follow up as quickly as I can.

Business

Response:

I have reviewed the complaint and I will meet with the warranty company tomorrow to see if I can get any exceptions approved. I understand the customers frustration. all extended service contracts have limitations but I will do my best to try and get some type of resolution for the customer. I know time is improtant and I do apologize that this has placed a large burden on her. please give me a little more time to meet with the warranty company.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank you!

Review: Very dishonest people, specifically the desk man "[redacted]". I had a trade-in and he told me via the sales consultant [redacted] and screen prints that he will pay $38,600 for my trade-in and worked a payment of $232.46 /mo on a Prius 2 2015 with no money down. "If you will give me $38,600 for my trade in and $0 down, $232.46 / mo we have a deal, you can run my credit!" after running my credit, my score came up to be Tier 2 score, so payment change from $232.46 to $249.89 still with no down. Sales consultant filled all the papers and went thought all the details, after I presented my car payoff information the desk man requested to see the car again. Salesman came back and said, the desk man changed his mind and we will ONLY pay $34,000 for you trade-in! when I asked to speak with the general manager, no one want to show me his name, and suddenly closer manager started to approach me one after another, [redacted], [redacted] if these are their real names anyways. How could there be a business that lies to customers, give them false information and still be in business? I ONLY agreed for them to run my credit based on the information they provided to me. Wouldn't this be considered fraud? they told me lies to get me to sign and agree for them to run my credit.Desired Settlement: Honor the deal they presented to me.

Business

Response:

according to [redacted] this situation has been resolved and the customer has purchased a vehicle from us on 2/25/2015.

Review: My husband and I had last used Roseville Toyota's services in June 2014 for a warranty repair. (I had taken my car in for an oil change previously and was not planning on using their services again, as I was unimpressed). In August 2014 they began calling me, on average once per month, presumably to get me to bring my car back in for service. Each time I asked them to please place me on their do not call list (I have a cell phone which is registered on the federal do not call list). In September 2014, we moved from the area so the next time they called I told them we had moved and to please place me on their do not call list. They called me 6 times from Aug 2014 to Feb 2015 (using 5 different lines that I have since blocked), and each time I asked them to stop calling me. After the most recent incident, I immediately called back to speak to a manager, who assured me that I would finally be placed on their do not call list. (I'm not holding my breath). At this point I feel that they are being deliberately harassing as I can't believe that any company is this astoundingly incompetent.Desired Settlement: I would like them to stop calling me, for the love of Science!

Business

Response:

please accept my apology. I will personally make sure that your phone numbers are placed on the do not call list.

very bad dealer ship.this dealer when I person had excellent credit the sales man tossed paper in my womens face when deal was not made. Roseville Toyota was not concern bout the situation.Check with [redacted] can sell a car below manufacture price.buy a car with no add ons. dealers make money when u do this. contact me at [redacted] will tell u more.

Review: A week before I got call form Toyota dealer ship that there is very very good deal for some who have Toyota car, so I am decided to going there and find the deal, I know some of dealer and manager there so I ask them to guide me, finally they lead fraud and sells a car by treat my old car. the next day I understand that the car was not what the dealer describe me, I go there and wanted them to cancel the contract and give me back my old car, they did not accept to return my car and start to offer me other cars and deals that I am not accept because I did not any more trust them. finally I ask them I wanted to speak with general manege that they ask one of their worker there who named herself AS CJ told us he is general manger(he is lyng) and there is no way to give back our car. I gave them key of the new car and came out of there!Desired Settlement: I just wanted them to give back their new car and return me my old car.

Actually I am complain of Mr. [redacted], Sell maneger there who want ** to coming and said the lies.

Business

Response:

Good afternoon [redacted], I spoke with my staff about this and they have told me that the customer was actually here last night and we dropped the payment $40 per month and that the customer is happy.

Review: May 2014 I bought a 2010 Corolla car. I dealt with Internet sales guy, [redacted] whom no longer works there. Found out they had put the wrong battery in the car within the first week of having the car. I got stranded several times until I took the car to [redacted] and they said the battery was too small, wrong size. I called Roseville Toyota to give them every opportunity to make it right and reimburse us for the battery and they pretty much said it was our responsibility and blew us off. The vent clips were all broken when I first got in the car at the dealership and we asked if they would fix them, [redacted] said they would replace them all. Called several times and spoke to the sales manager, never got a call back, they seemed to ignore me in regards to the replacement of the broken clips. My daughter finally went there a year later, after I called again and again throughout the year, to get the issue resolved. I NOW LIVE IN SOUTHERN CALIFORNIA AND THE DEALERSHIP IS IN SACRAMENTO COUNTY 6 HOURS AWAY! My daughter asked for a manager and waited 25 MINUTES to showed him the car and explain the situation. He said that unfortunately [redacted] was fired for making claims like this AND THAT EVERYONE KNOWS TO GET THINGS LIKE THIS IN WRITING. The only resolution offered was to extend use of his employee discount to get the parts, they were over $200, my daughter went ahead and bought the parts. Today, I am in Arizona and just discovered that the dealership had used superglue to fix a broken odometer button. The 122 degree AZ heat melted the glue. I'm not surprised that with this discovery since it seems they will sell any lemon to unsuspecting victims. They told me that this car was the dealership's loaner car and I should be very confident that it was well maintained, apparently this statement was highly inaccurate.Desired Settlement: I would like to get all the repairs done by a different Toyota dealership and receive reimbursement for the parts and repairs I have had to make since I have purchased this car. This will be to include the reimbursement for the new battery, the purchase and installation of the new vent assemblies, and the purchase and installation of whatever it takes to fix this broken odometer button that they tried to hide and sold to me knowing that it was not properly repaired.

Business

Response:

This complaint has been resolved according to [redacted] who is one of my sales managers. Can you please contact the customer and update me of any other concerns they may have. thanks.

Review: Me and my wife recently purchased a vehicle from Toyota Roseville and asked the dealer not to run our credit with other banks for the simple reason that we already have pre approved financing through Capital One. This was the first thing I stated when I walked in the door so I could avoid having multiple inquires on my credit report. I stated multiple times that I had already been pre approved by the financial institution of my choice and I didn't need to be financed by anyone else. Dealer ([redacted]) told me that he may be able to get a lower rate and I declined repeatedly. After I purchased the car from Toyota Roseville with the financial backing of Capital One I received multiple denial letters from several financial intuitions. Each letter indicated a lowered credit score. We filled out a credit application and were told that they needed it for identification purposes and could not purchase vehicle without it.Desired Settlement: I am requesting that 1. An explanation of why the credit was ran multiple times after we distinctively requested that It not be ran. 2. Credit report returned to the status that it was before the dealer went against my wishes.

Business

Response:

I spoke to the manager who assisted the customer and he explained that he had mad a mistake. He said that he had explained to the customer that Roseville Toyota had to run his credit in order to sell him the vehicle and the customer agreed to that. his mistake was that he did not inform the finance manager who did the paperwork not to shop the deal at any other bank other than Capital One. the finance manager shopped the deal at a few other banks to try and secure a lower interest rate for the customer. this is standard for our finance managers to do because we are always trying to secure the lowest rates for our customers. in this case we should not have because the customer requested that we don't. in regards to the customers score dropping, Roseville Toyota and all of the Auto Finance lenders that we use including Capital One all pull Fico Auto Specific Bureaus, what this means is that once the first Bureau is pulled none of the others inquiries by the other banks will lower the customers score. this allows the ability to shop the banks on the customers behalf to secure the lowest rates. I had my finance director try to remove the inquiries for the customer but unfortunately the credit company said that the customer would need to send a statement to the credit bureau first and request that Roseville Toyota allow the Credit Agency to have it removed. I will have my finance director call the customer and walk him thru the process. I apologize that the customer is having to spend more time on this.

Review: on 11/23/2014, I was lured to Roseville for a vehicle that was posted online. I called Roseville Toyota before travelling several hours to ensure the vehicle was present and available. I was assured that the vehicle was still available & in stock before driving 3 hours one way. I made an appointment to view the specific vehicle that was advertised on their website. When we arrived, their staff escorted us around their lot in (what appeared to be) a staged attempt to locate the vehicle that I traveled to the dealership to view. It appears that they calculated this deception so I would walk around their lot & give them the opportunity to interest me in a different vehicle. During my visit to Roseville Toyota, several staff members attempted to interest me in a different vehicle. I was later informed confidentially by an uninvolved salesman that the vehicle that I drove to Roseville for had been sold several days prior. The staff attempted a bait & switch. The vehicle is still listed on their website as available. This deceptive, unethical, practice took business away from other dealers in other areas.Desired Settlement: I would like my fuel costs and time compensated.

Business

Response:

I do understand the customers complaint. I have looked into the situation and I too am upset that we didn't have the proper information for the customer. it was a mistake by our internet provider. the vehicle was still up on our website. we had transferred that particular vehicle to our sister store because they had a buyer for the vehicle and sold it. the transfer was performed on paper yet the computer had not been updated to reflect that the vehicle was gone. our internet providers use automated reports that are generated from our computer system therefore the vehicle remained live on the site. the parties referenced in the complaint did not have access to the sale at our sister store and thought the vehicle was still available. it was a mistake that should have been caught but unfortunately wasn't. it was not intentional. I do apologize for all the inconvenience this has caused.

Business

Response:

Company states: We sincerely apologize for the confusion. We sell a lot of cars throughout the month and to do this to a customer would not make any sense. We would like to offer a $100 gift card for the customer's troubles.

Consumer

Response:

I am rejecting this response because:The argument is invalid. The volume of vehicles that are sold by Roseville Toyota is irrelevant to the incident that occurred on 11/23/14. The Roseville Toyota staff knowingly used deception to gain my business. None of the other auto dealers that I have visited in the past week have attempted to interest me in a different vehicle while "looking" for the vehicle that was advertised. None of the other dealers have attempted to talk me out of the model that I was looking for. None of the other dealers provided me with verbal confirmation of possession of an advertised vehicle when it was not available. The behavior of the employees of Roseville Toyota indicate to me that they were well aware of the fact that the vehicle was gone & unavailable. I am willing to bet that this behavior is a common practice. A Roseville Toyota employee ADMITTED that the vehicle had been knowingly sold several days prior. Roseville Toyota didn't become a successful business by demonstrating this level of incompetence. To offer a $100.00 gift card is an insult. My time & my spouse's time was wasted with this charade (and is worth more than $100). I spent more than $100 in fuel driving to Roseville. I want Roseville Toyota to admit their unethical practice. I want [redacted] to personally return my call & apologize to me for lying & wasting my day.