Sacramento Bee

Got a special intro rate at $7 a month including Sunday papers. I signed up, started receiving papers. 2 weeks in we were relocated by my husbands jobs suddenly. I sent a letter to cancel and after the 30 days my papers stopped coming. Great! Then I started receiving calls to pay and re establish my acct. I spoke to a rep and told her we were moving and I wouldn’t need it. She said I was paid in full and canceled. Then I receieved a letter today from arm solutions (collections) for $21.41. I just paid it because I don’t want a collections on my record but I received the 30 papers I signed up for. Such a scam.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me, so long as I do receive a statement showing $0.00 balance within 2 weeks.

Customer's account has been stopped for 06/14/2016 as per his request and we will expedite his refund of $39.65. If you have any questions or concerns please contact us at [redacted].

Our records show the account was stopped 6/3/17 and restarted 6/6/17. The account expired 6/30/17. There was a renewal notice sent out on 6/12/17 and 7/31/17. The account was stopped as of today 8/8/17. Unfortunately, we do not show the request to stop the paper on 7/3/17. Since the account should...

have been stopped, the Bee has processed a one time adjustment to clear the account. We do apologize for any confusion or inconveniece.  Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank youSacramento Bee VIP Department

I am rejecting this response because: I was out of town when you sent your email and I was unable to respondwithin seven days.  Vacation hold, remember?  I returned to Sacramento last night.  The Bee’s response to my complaint is boloney.  I contracted with the Bee and prepaid to have paper newspapers delivered to my home.  Period.   I was never informed of their “new vacation policy” or I would have handled things differently.  They say the policy dates to 2012.  This means that I have been fleeced several times in the last few years without my even knowing it. Their online offering is there whether I have a subscription or not.  I want my two weeks extended or I want a refund.  This is a desperate, underhanded method of stealing money from the few remaining subscribers the Bee has. The Bee has shown themselves to be dishonest and desperate.  They are going to do this to you when you go on vacation.  Please review my case again.  Thanks.*
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Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.However, I wish to add that the Sacramento Bee is absolutely lying that they weren't notified of my cancellation.  There were in fact notified TWICE in writing as I mailed the invoice stubs back to them without payment.Thank you for your prompt resolution of this matter.  I look forward to evidence of continued public erosion of trust in the Sacramento Bee.

Customer account has been verified and both phone and mailing address will be added to our Do Not Call or Mail listing. Account is left at a zero balance and if customer has any further questions or concerns please contact us at [redacted].

I am rejecting...

this response because: They are lying.  I was told via a phone call that I made (again) to them on 08/01/17 saying I still hadn't received my 07/30/17 paper after being promised to be redelivered that it would be delivered on Wednesday....no paper.  I then received an email response from the SacBee on Wednesday 08/02/17 stating that a distribution manager would call within 24 hours and that my paper WOULD be delivered on Thursday (today).  Guess what?  No phone call AND STILL no paper.  Again, I'm not the only one with this problem based on the complaints on your website or even [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thanks you, [redacted]

Customer's account was cleared on 10/8/15. Customer has been receiving the Sunday paper since 10/15/13. The account was originally started with a Groupon offer. Prior to the Groupon offer expiring, The Bee sent out a renewal notice on 3/10/14. Ms. [redacted] renewed at that time by paying for another 52...

weeks of Sunday delivery. As standard practice, The Bee sent out a renewal on 3/23/15 (prior to the expiration date of 4/12/15). A second renewal was sent on 5/11/15 and a third renewal on 6/15/15. All renewal notices state, "The paper will continue automatically, unless The Bee is notified otherwise." The Bee also sends out email reminders and makes phone calls to contact the customer. In this case, the amount of $10.01 was cleared and the collection vendor was contacted to stop any further notifications. The collection vendor (A.R.M) is a third party vendor who sends out final notices to collect on past balances. The Bee does not report subscription accounts to any collection agency or bureau. The A.R.M notifications do not show up on any customer's credit report.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

As per customer's request from 12/29 we have mailed the attached files to the customer's PO Box as listed from the original complaint. If you have any further questions or concerns 800-284-3233.

I am rejecting this response because: Closure of this case is pending validation that circular has stopped. I will observe for 30 days. If no additional circulars are received, this case can be closed. I will update status within 30 days of it is possible to do so.

The account for the [redacted] residence is on a Sunday only subscription. The change was made on 7/8/15. The rate on the account is for Sunday only. We do apologize for the inconvenience of the daily papers. As of 7/13/15, this delivery area was taken over by a new distribution company. This complaint...

has been registered with the new company and given to the Regional Manager. There are several message reminders on the account to deliver on Sunday only. The manager will follow up on this immediately for resolution. Please feel free to contact us at 1-800-284-3233 if you have any further questions or concerns.Thank you

I am rejecting this response because: The problem is still the same.     The paper was wet, not in a plastic bag on the 5th.   It is not inside our security gate by front door.  Sunday 5-8, did not receive the paper until 9 a.m.  [redacted]

We do apologize for the calls being received. This phone number was not on our do not call list. It has been added as of today 6/8/15. This has also been sent to the Sales Manager to be removed from all current calling files. All vendors will be notified by the end of business day today.Please feel...

free to contact us at 1-800-284-3233 if you have any further questions or concerns.Thank you

Customer phone number will be placed on our Do Not Call list and this will stop any further incoming calls. If you have any further questions or requests please contact us at [redacted].

Customer's weekly rate is at $9.88 a week with a 5 week payment would be $49.40. The $2.98 a week pricing that customer has indicated is a introductory rate for new subscribers for the first 10 weeks after that pricing is subject to change. The Sacramento Bee published rate is $19.21 a week and customer was on a discounted rate. If you have any further questions please contact us at 800-284-3233.

I am rejecting this response because:I have contacted the Sacramento Bee on numerous occasions regarding not getting my Yes! subscription for months and each time I get a response that states that it will be corrected. it has not been corrected and I am not getting the subscription as I am entitled and registered to receive. I have been getting it in intermittent times. I will get it fine for a few months and then it stops completely and I have to contact their offices several time and no one does anything, I have copies of email correspondence that goes all the way back to August of 2016 just to show the issues that I have been having with them.All I would like is for my Yes! Subscription to be delivered each and every Sunday as it is supposed to be.

I am rejecting this response because: We accept the Sacramento Bee's response regarding that they acknowledge our subscription was cancelled as of 2/19/15 and there is no further money owing.  Our daily paper subscription is cancelled.    Their response omitted the fact that we gave our credit card to them on April 30th, 2015, to begin a 10 week, "special weekend subscription".  This was to begin May 1.  We submitted the proof of this to both the Bee and the Revdex.com. We never received a paper.  Also, although we received an email with an "on-line order confirmation" that our credit card would be charged, we reviewed our credit card activity and see that the Sacramento Bee has not charged our card for the "special weekend subscription" rate of $23.75.  Because we never received the weekend papers, we need the Bee to document that our credit card will not be charged the $23.75 amount.  Also we need the Bee to commit that they will not used the credit card information they now have on file to charge us to start another subscription (unless requested/authorized by us).Also, regarding being placed on their "do not call list": On Monday, June 1, at 6:14 p.m. we answered a telephone call from the Sacramento Bee.  We said "hello" 4 times.  Someone was on the other end but never said anything.  I finally hung up because it felt like someone was just trying to bother us.  It was an unsettling call and apparently we are still on their "call list".

The delivery was started 11/20/14. The initial payment of $18.85 was posted for the first 5 weeks. There were several complaints about late deliveries. The account was stopped on 12/23/14 for poor service. Since the account was just expiring, all additional billing was removed on time. There were no...

other payments on the account once it was stopped. We do apologize for the delivery problems. We have contacted the appropriate distributor and manager regarding the cancellation. Please feel free to contact us if you have any further questions or concerns.Thank you