Sacramento Bee

Review: Year subscription ended in 3/2015. Decided to not renew. There were multiple calls from the Bee regarding renewal of the subscription, and each time the Bee was told that no renewal was desired. The account number for my Bee account was: 02586700.On August 15, 2016, received a collection notice from A.R.M. Solutions. The notice stated that this was an attempt to collect a debt by a debt collector. In spite of the Bee being informed repeatedly that no subscription was desired, the Bee initiated a collection notice by a debt collector.Desired Settlement: The Bee account 02586700 needs to show no balance due.

Business

Response:

Customer account is left at a zero balance and will be removed from any collections list including ARM Solutions. ARM Solutions is a non credit reporting agency and this will not impact their credit report or credit score. If you have any further questions or concerns please contact us at 800-284-3233.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Hopefully the Sacramento Bee will improve their customer service in the future. The way that the Bee handled this matter is the reason why my subscription will not be renewed.

Review: I paid for a 1-year subscription for my mother. She did not want to continue with the subscription so I let it expire. Evidently, the Sac Bee continued to deliver the paper beyond the 1-year term and contacted me to renew or pay for the portion of service past the expiration date. I have received NUMEROUS calls from the Bee and from collections where I have told them all the same - please connect me with your supervisor/upper management which NEVER happened; told them I never agreed to auto-renew service; I am not paying. The Bee has made it clear they do not want customers to go beyond their frontline call reps and have made it impossible to locate other contact numbers. Additionally, I see that the Bee was subject to a class action lawsuit a couple years back for failure to comply with California's Auto-Renew law. It appears to me the Sac Bee is still not conforming to that law.Desired Settlement: *Note that the subscription is actually in my father's name.** The Sac Bee must void in their system any amount they perceive that I owe them. They must contact all collection agencies they use to notify them to stop calling me. The Bee must notify all Credit agencies that have been notified to remove any negative credit information regarding me. The Sac Bee must provide me with a letter acknowledging their mistake and confirming that no money is owed to them.

Business

Response:

Customer account is left with a zero balance and we will remove them from any collections listing. [redacted] is not a credit reporting agency and this will not impact their credit report or credit score. If you have any further questions or concerns please contact us at [redacted].

Consumer

Response:

I am rejecting this response because: The Sac Bee must provide me with a letter acknowledging their mistake and confirming that no money is owed to them.

Review: The Sacto Bee will not cancel my subscription or deliver my newspaper to my front door. I have called and ask as this has been the service that I have had for more than 10 years.Desired Settlement: complete my request

Business

Response:

Customer's account has been stopped for 06/14/2016 as per his request and we will expedite his refund of $39.65. If you have any questions or concerns please contact us at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Today I called the Sacto Bee to put a vacation hold on my subscription. The young lady with whom I spoke asked me if I wanted to donate those two weeks to I don’t know who. I told her no, just add them on to the end of my subscription. She replied that with the vacation hold I forfeited those two weeks. They would be just lost, the Bee no longer adds vacation holds on to subscriptions. I am now in the midst of an email back and forth with the Bee and with [redacted]. I believe they are flat ripping me off for two weeks of a subscription that I’ve already paid for.

Can the Bee unilaterally change the structure of the deal I have with them (for surely the act of sending them money in exchange for a promised number of days of paper delivery is a contract) without any notice? Can they simply appropriate for themselves a sum of money in excess of two week’s cost for the paper? This certainly is an underhanded if not illegal way of conducting business. Can they get away with this sort of consumer fraud?

I will be out of town until 04-29-16. Vacation hold. Please let me know if this despicable rip off is legal. Also, be aware that the Bee will cheerfully steal two weeks from any of you who choose to go on vacation.Desired Settlement: Add the two weeks on to the end of my subscription.

Business

Response:

Thank you for The Sacramento Bee, We appreciate your readership however as per your request we do have a temporary stop in place from 04/12-04/29. Our vacation policy did change September of 2012 when our digital launch came into effect. With having digital plus it will allow you to access The Bee 24/7 wherever you are in the world. We do have two other options during your vacation such as us holding those papers and delivering them upon your return or donating the papers to your local schools. If you need any assistance with activating your digital that's included with your subscription please go to our site at [redacted]activate or contact us at [redacted]

Consumer

Response:

I am rejecting this response because: I was out of town when you sent your email and I was unable to respondwithin seven days. Vacation hold, remember? I returned to Sacramento last night. The Bee’s response to my complaint is boloney. I contracted with the Bee and prepaid to have paper newspapers delivered to my home. Period. I was never informed of their “new vacation policy” or I would have handled things differently. They say the policy dates to 2012. This means that I have been fleeced several times in the last few years without my even knowing it. Their online offering is there whether I have a subscription or not. I want my two weeks extended or I want a refund. This is a desperate, underhanded method of stealing money from the few remaining subscribers the Bee has. The Bee has shown themselves to be dishonest and desperate. They are going to do this to you when you go on vacation. Please review my case again. Thanks.*

Business

Response:

Customer in the past has submitted vacation holds for donation or to have them delivery however in this case will make a one time exemption to credit the customer the most recent vacation hold. The customer expiration date was 05/06 to 05/20. If you have any further questions please contact us at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me for this instance. I have had vacation holds before. I don't audit my paper delivery on a day by day basis and so just assumed that I was credited for the days I had on hold. I didn't realize that the Bee was ripping me off for each vacation hold until I discovered it a couple of weeks ago. That amounts to six weeks over the last year and one half that I have lost. Multiply that out over all the Bee's subscribers and their vacation holds (including those of you at the Revdex.com) and you can begin to get a grasp of the size of this scam. The Bee is raking in the money with this scheme. I will accept the two week restoration. Thank you.

Review: My newspaper is not being delivered and after calling the Sacramento Bee, and being promised a missing newspaper, it never arrives. It is also supposed to be put on my front porch but when I do receive it, which was only one day last week, I had to go out and look for it. The undelivered papers never arrive as promised. In the last week and a half I have only received the paper 1 time. We didn't receive the paper on Sunday and after calling someone did deliver it but they placed it out at the end of my driveway under my car. We have had numerous broken promises after calling and talking to the same woman in Customer Service EVERY DAY that the paper would be delivered later in the day, not once has that happened. I have been a loyal customer of the Sacramento Bee for over 30 years and I have never had delivery problems like this.Desired Settlement: I would like to receive the newspaper that I have subscribed to and paid for in advance. Would also like a refund for all of the newspapers that weren't delivered. Although I enjoy reading the paper, I am about to cancel my subscription due mostly to the deception from the Sacramento Bee's customer service associates.

Business

Response:

Spoke with customer about delivery service and confirmed that credit has been applied to the account for the missing papers. Customer will cancel on daily service however customer's account information will be given to our Regional Manager of home delivery [redacted] and the distributor to correct delivery service. If you have any further questions or concerns please contact us at [redacted].

Review: For the past three weeks we have not received regular, timely, newspaper delivery service. I have called at least 7 times and reported the difficulty even up to a manager and I have received promises that the re-delivery would be made that day and that I would receive a call back from the distribution manager to say that the delivery difficulties had been addressed with the carrier and solved. All of which have been empty promises as no one has ever called me back, the T.V. guide I pay extra for has never been delivered and the newspaper is still being delivered two hours later than promised so that we cannot read it at the breakfast table as normal.

Our neighbors are all experiencing the same poor service and have also called and been "promised" rectification also, but all empty words. Many of them are elderly and have paid for the newspaper for the whole year, so they are stuck with a bad situation that seems unresolvable. Whe do not know what else to do but to contact you and see if you can intercede for us!Desired Settlement: I still want this week's T.V. guide as my shut-in daughter relies on it. We need our newspaper at least by 7 a.m. in the morning for it to be useful for us. Yes, I would like the newspaper manager to call as it has been promised but not done!

Business

Response:

Spoke with [redacted] about delivery and our regional manager [redacted] will work with distribution to correct delivery. Customer account was credited 3 Sunday missed deliveries.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: My paper is frequently not delivered and have had to call the local distribution center and the Sacramento Bee to complain about it but still my paper is not delivered. I do not get any call back to explain why I did not receive a paper nor an explanation as to why I still did not receive a paper when a call is made. Undelivered papers never arrive even after asking for them on multiple occasions. This is very frustrating and poor customer service. The Sacramento Bee, Local Distribution Center and the employee/s delivering the paper do not care about the customer. I pay in advance for a full year of the paper for a 7 day delivery and expect the paper to be delivered to my home everyday without any exceptions. Undelivered papers on any given day is totally unacceptable.Desired Settlement: I want a LIVE person to call me back and explain why I do not receive a paper and when I call to tell someone I did not get a paper, why am I still not getting it. I want competent employees to deliver the paper everyday and the Sacramento Bee and local distributor to make sure employees are doing their job and making the customer happy. Give the customer service your customers expect and pay for. I want better customer service and the paper delivered everyday without fail. No exceptions!

Business

Response:

We have attempted to contact customer and we have a left message for [redacted] as per her request. We have also sent her delivery information to the local distributor and our Regional Manager of home delivery [redacted] of her delivery escalations to assist with correcting the issues. If there are any further questions or concerns to please contact us at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I only agree to this resolution if I receive my paper on a daily basis without fail. I will file another complaint if at any time I do not receive my paper in a timely fashion. I was given a direct contact number to make sure my paper is received which I was never given prior to this time. Only a 1-800 # was available to call. I have the right to continue to file complaints with Revdex.com if The Sacramento Bee does not follow through with continued customer service of making sure paper is delivered on a daily basis and customer service is improved.

Review: I cancelled my subscription. The paper kept coming. I find I have no way to cancel without going in and that is to difficult for me right now. I did not renew in March. They are now billing me for something I did not agree to. If I am forced to send them a check, because I cannot go in and speak to someone, they will just start the paper up again. Catch 22.pDesired Settlement: Cancel my subscription as of March, which is correct.

Business

Response:

The account has been stopped and left at a zero balance as per customer's requests. If you have any further questions or concerns please contact us at [redacted].

Review: I started my subscription to The Sacramento Bee on May 29, 2015. I prepaid 52 weeks of Weekend Plus subscription on 5/27/15 at the amount of $ 106.91. I remember reading the fine print stating the 9 holidays are included in the price. I recently received a bill with an expiration date of 4/24/16. Today, 4/25/16 12:20 pm, I called the Sacramento Bee customer service asking why my subscription is up for renewal, four weeks short of 52 weeks. The Sacramento Bee informed me the holidays were deducted from the 52 weeks at a cost of $ 9.00 for the nine holidays. I told her that when I started the subscription it was included. She did not try to resolve the issue so I told her to cancel my subscription.Desired Settlement: Honor there commitment of 52 weeks of Weekend Plus subscription.

Business

Response:

Thank you for your email, Customer did start on a weekend only subscription on 05/29/15 however as per our records we have a note on the account that the customer spoke with call center representative on 11/11/15 about the holiday papers not being included with her subscription price. Customer account was shortened due to the holiday papers that she did receive which changed her expiration date to 04/24/16. If you have any further questions please contact us at [redacted]

Consumer

Response:

I am rejecting this response because:Here is a copy of the fine print from my initial subscription, also see attachment:*Digital subscription includes sacbee.com, the tablet and Smartphone apps, mobile websites and e-Edition. Smartphone apps are not supported on all devices. Does not include [redacted] or [redacted] editions. A $1.00 premium is added to your subscription for each of these special editions: [redacted]. These premium days are not included in the above subscription price and your expiration will be adjusted accordingly. Payments and credits extend your expiration date.*Weekend Plus includes Friday, Saturday and Sunday plus, includes [redacted] Applicable sales tax included. New subscribers only. Customer must not have subscribed within the last 30 days. Customer must live with in The Sacramento Bee's home delivery area. Rates in outlying areas may be higher. Mail subscriptions excluded. Prices subject to change during term. A $3.95 one time new start activation fee will be added to your subscription price. After all promotional offers conclude, your subscription will continue at the regular rate until The Bee is otherwise notified. By supplying your e-mail address you are authorizing The Bee to send you future promotional offers and discounts. To activate your digital subscription go to [redacted] and follow the steps.Under the first asterisk it states The premium (nine holidays) is not included under the Digital subscription, which I never use. Under the second asterisk it states that the holidays are included with the Weekend Plus subscription.

Business

Response:

Spoke with customer agreed to restart service 05/13-06/10 to honor the month service. Customer was happy with resolution. If you have any further questions please contact us at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Spoke with The Sacramento Bee representative and am happy that they will honor the original agreement of my initial subscription.

Review: I've called Bee numerous times regarding their weekly coupons (M.V.P) not to be sent to my house. I was told my address will be taken off their delivery list.

That's an old story. I still get that garbage, call them to Opt-Out... wait, and there goes again.Desired Settlement: I would like to stop receiving the "market value place" every week. Please opt-me-out of your mailing list.

Business

Response:

We have received confirmation from both home delivery and mail delivery that the customer address has been removed from receiving any MVP products at this address. If you have any further questions or concerns please contact us at [redacted].

Review: My paper is frequently not delivered and after calling the Bee, and being promised a missing newspaper, it never arrives. It is also supposed to be put close by my front door for easy reaching due to walking problems and most of the time, it is put out of range of reach. But mostly, the undelivered papers never arrive, today being Sunday, I was looking forward to reading the large paper, called to complain twice this morning to no avail with promises to deliver later today that are not kept. Later today I got a promise to deliver it tomorrow!! I doubt it will come. Subscribers are not allowed to have the phone number of the delivery person or his manager. I paid in advance in May for a full year.Desired Settlement: Would like to have a person who delivers the Bee in Sacramento to talk to me in order to resolve not getting papers. How can I get one if it is not delivered? Calling does not get me one. Would like a refund of all the undelivered papers, at least five, credited to my account. I paid recently for an entire year. Please, Bee Staff, Don't make me wish I had not subscribed to the Bee at all. I do enjoy reading the paper so very much. Thanks very much for your assistance.

Business

Response:

Spoke with customer about the delivery service and the placement of the paper. The account information has been sent to the distribution office and the Regional Manager of Home Delivery [redacted] to assist. If you have any questions please contact us at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: In the past few months, we have had to call the Bee numerous times to ask how come our paper is not delivered. We are supposed to receive it at 6:30a.m. inside our security gate by the front door every day. We do not get any calls back or we are given numerous excuses from our carrier to this problem: (Bee truck was late, ran out of papers, computers are not working etc.) Very frustrating and close to cancelling the paper.

1. Poor customer service

2. Not making sure employees are doing their jobDesired Settlement: To have our paper delivered at 6:30 A.M. inside our security gate by front door.

Better customer service.

Hire employees that care about customers.

Business

Response:

We have a future message going to the carrier to ensure the daily delivery Monday through Saturday at 05:30 am and Sunday at 06:30 am inside the security gate. We also submitted customer information to the local distributor and our Regional Manager [redacted] for assistance to correct the delivery. If you have any further questions please contact us at [redacted].

Consumer

Response:

I am rejecting this response because: The problem is still the same. The paper was wet, not in a plastic bag on the 5th. It is not inside our security gate by front door. Sunday 5-8, did not receive the paper until 9 a.m. [redacted]

Business

Response:

Regional manager [redacted] followed up with the distributor to correct the delivery and the placement of the paper. Delivery will be verified by management for the next few days to ensure the delivery is corrected. If you have any further questions please contact us at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank you, [redacted]

Review: In early April of this year I request that the delivery of the daily paper be stop due to that it was coming very late or I was not getting it at all. The last straw was not getting the paper on a Sunday and calling twice was promise delivery of the paper which never came. That Monday morning I called the Bee and request they stop delivery but I would like to have the e-Edition of the Bee which I signed up for the year charge of $99.95. On 4/19/16 The Sac Bee charged my Credit Card $156.77. I call the Bee and was told, that it was an error and they would credit my Credit Card the difference. I have made a total of three calls to the Bee and was told each time the same thing. To this date I have not seen the Credit.Desired Settlement: First I would like to know was I credited for the Sunday paper. Second credit my Credit card the amount due which would be the difference of the $156.77 and the $99.95 plus the Sunday Paper. Third

After the correct amount is credited to my credit card remove the credit card from the Bee. I will pay my future bills with a check.

Most of all if this is truly an error on the Bee I need an apology to both me and my husband who have been a loyal Bee customers for many many year. Customer [redacted].

Business

Response:

Spoke with customer about their account and we will expedite the refund since it was not processed already. Customer will follow up with The Bee if any further concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: On about Jan 13 I put my paper on vacation hold for a month for due to my daughter's stroke in [redacted]. I called again in early February to tell the Bee to continue to hold the paper as I didn't know when I would return to [redacted] due to my daughter's stroke. I called again in March with a third hold instruction to the Bee. During this time the Bee continued to charge my credit card for the undelivered newspapers. I called in April and told the Bee to cancel my subscription due to not knowing when I would be returning to [redacted]. The rep assured me I would get a refund of $50.80. The amount I was billed during this time. A few days ago I found my credit card was reimbursed in the amount of $14. The Bee owes me $36.80 and I want it refunded to me.Desired Settlement: Refund the amount charged to my Credit Card for newspapers not delivered.

Business

Response:

Customer submitted a temporary stop from 01/15-02/04 through our automated service then customer called in on 02/04 asking for another stop from 02/05-02/26 requesting for us to hold the papers and to deliver them upon her return. For those papers she was charged for since she did receive them. She had expired on 02/11 so her payment post on 02/16 for $25.40 for 5 weeks however the customer did continue on a temporary stop from 02/26-04/05 which she did receive credit for which is why she received a refund of $14.87. The Bee vacation policy since Sept 2012 that a customer can place an account on hold with the options of holding the papers and delivering when they return, donating the papers to your local school or granting access to our online E-edition. If a customer will be gone for more than 21 days we can credit the account from the 21st day more moving forward like the the temporary stop from 02/05-04/05. If you have any further questions or concerns please contact us at [redacted]

Review: I decided to discontinue my Sunday subscription to The Sacramento Bee. In March I received a phone call from a representative of The Sacramento Bee on a recorded line requesting a payment of $19.84 for papers that were delivered after my subscription ended. Apparently, even after your subscription ends, you have to call and cancel or will continue being billed for papers. Even though I thought that was not right, I decided to pay it just due to me receiving things that weren’t paid for. At that time I gave the representative the required credit card information and she proceeded to tell me that my account has been settled. Approximately two weeks after that phone call I received another phone call from a different representative from The Sacramento Bee requesting my final payment of $19.84. I told the representative at that time that I had already given the previous person my credit card information and settled my account. At that time the representative told me that she did see the record of that call and apologized for the inconvenience. I then received a bill in the mail for my final payment amount of $19.84, which I ignored because every person that I had spoken with at The Sacramento Bee told me that my account had been settled. I then received a letter from the collection agency [redacted], representing The Sacramento Bee and requesting yet again my final payment of $19.84. I have been under the impression for several months that my account was settled and my payment had been made since I gave the first representative my credit card information.Desired Settlement: I would like clarification on what happened to the credit card information that I gave the initial representative, a zero balance due to the misuse of my credit card information and I would like the collection notice rescinded and a guarantee that it will not show on my credit report.

Business

Response:

Customer account is at a zero balance and [redacted] has been notified to remove customer from any collection listings. [redacted] is not a credit reporting agency and this will not impact your credit score or appear on your credit report. If you have any further questions please contact us at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Thank you for being able to handle this in a very timely manner.

I subscribed online to the Wednesday/Sunday Bee newspaper, to include digital versions. I paid my subscription fee in full via the Bee's online website. The fee was $19.25 and was withdrawn from my bank account immediately upon entering my card number. Subscription was to begin within three days, with Wednesday issue as first delivery. That day came and went without a delivery. Sunday was also a no delivery so I called Bee customer service and informed the representative of the two missed issues. A credit was offered and I gave them a second chance to get-it-right. A second week had come and gone, also with no deliveries. I called again to inform and cancel the service since they were unable/incapable of completing a single delivery. The customer service rep informed me of a three week wait for a refund and I expressed objection to that long wait since the Bee sees to it that they get their money immediately for a subscription. I waited those excessive three weeks and when no money was returned to the credit card account associated with my payment I contacted McClatchy High Society directly to complain. Two days later I get an email stating my refund was on its way via US Postal Service for the amount of $14.36. I contacted McClatchy once again to complain that I was being short-changed in my refund. I explained there is no cause for the Bee to withhold money from my refund since I had no account service and therefore should not have incurred any withholding fee. I explained I wanted my full payment returned. At this time my McClatchy contact explained how my complaint was not within the scope of her duties blah, blah. I then submitted a purchase dispute with my bank regarding my Bee subscription where goods or services were not delivered. I am now here at the Revdex.com to file a formal complaint and to post this accurate review.

Review: I asked [redacted] in billing to discontinue my subscription. Instead, I was billed for another billing period.

[redacted], a representative from the billing department called me, on or about, Sept. 29th. She advised that I had an outstanding balance of approximately $8.31, that she was unable to process with the credit card on file. I then asked her to immediately cancel my subscription. She agreed to cancel and advised that an invoice would be mailed for the remaining balance of $8.31.

The next day, there was an automatic, monthly recurring charge of $21 that was processed from the Sacramento Bee via my credit card.

I continued to receive daily newspapers. I have called and email the Sacramento Bee and their billing department for the past three days and have received no return calls.

There was a reply to one email, stating that there was no record of my request to cancel the service on Sept. 29th, however they would process the cancellation, effective Oct. 10th. In addition, they also stated they would provide a refund in the amount of $8.31. What about the $21 that was charged my credit card?

I have been unable to reach anyone at the Sacramento Bee, by telephone, as calls terminally are routed to voice mail.

I am asking the Revdex.com to motivate the Sacramento Bee to call me and explain the disposition of the $21 charge.

Thank you.Desired Settlement: I am asking the Revdex.com to motivate the Sacramento Bee to call me and explain the disposition of the $21 charge.

Business

Response:

Initial Business Response

[redacted] was paying $4.25 weekly (excl. tax) for his Bee subscription which expired on 9/19. His $21.25 payment on 9/30 was processed which payed for an arrears portion from 9/19-9/30, and then extended his expiration date to 10/24. His subscription was stopped on 10/11 and so was refunded the balance of $8.31 (13 days).

Per his comments in the complaint however, he had requested to be stopped on 9/30/13. To honor this request, we are processing an additional refund of $7.21 ($6.68 plus tax). This total refunded amount is $15.52 which is the majority of your last credit card payment of $21.25. I spoke with [redacted] by telephone on 10/16 and he acceptable to this resolution.

Review: 1. Called Sunday (today) at 7:30 a.m. about no paper. Put in information asked for, which does not take into the consideration that the street address is only part of my address. Was told another would be delivered. It is now 1:00 p.m. on the same day. Still no paper.

2. Went to their website to make a complaint and it would not send what I put in. Tried it 2 times.

Bad Customer Service.

3. I have had many troubles with delivery at my address since an apparent now delivery person(s) took over. I still may just cancel if I cannot get all of what I have paid for.Desired Settlement: I told them in the complaint that did not go that I want this paper (Sunday the 24th of January) delivered with Monday's paper if not still today.

Business

Response:

Customer contacted our customer service on 01/25 about her Sunday 01/24 paper in which they provided a credit for the missed delivery and they also sent a message to the carrier requesting for 01/24 paper to be delivered that same morning. If customer has any further questions please contact our VIP team at [redacted]. Thank you!

Consumer

Response:

I am rejecting this response because: I also did not get a paper on the 26th. I have canceled my account as this has been going on since January 01/11/2016 with the paper being thrown on the wrong side of the trailer; then on 01/16 - no paper, called - did get it; 01/17 - no paper, called - did get it; Then did get it - on the wrong side of the trailer until 01/18 when it was on the correct side of the trailer as it was through the 23rd.Then came the 24th. No paper - called - was told one would be delivered. It never came. Monday the 25th got a paper - called about the 24th still not get - was told one would be sent out - never came.Then came today, the 26th, no paper. So I called, told person about this and cancelled as of this date.I simply do not want to pay a company for poor service even if I like the product (which in this case was missing several times.)

Business

Response:

We have provided customer's information to our Operations team about the delivery issues as well to our distribution office. Customer account is now cancelled and an available refund will be processed back onto the original form of payment. If you have any further questions please contact us at [redacted]

Review: I was a subscriber of the Sacramento Bee. (account number [redacted]) I moved in June and transferred my subscription to my new address. But I never received any newspaper and I thought perhaps Sacramento Bee does not deliver to my new address. Since the subscription expired in June which I already paid for so I did not pursue the matter further. But a few months later, I received a bill for $66.01 dated 09/16/15 for the subscription service. I called and contacted [redacted] (badge number [redacted]) and she said she would look into the matter and contact me later. I did not receive any calls or e-mail and my account wound up in collection. I e-mailed Sacramento Bee customer service and again I did not receive any reply. So I am filing the complaint now and I also will e-mail the customer service again and hopefully can resolve the billing issue.Desired Settlement: I would like to resolve the billing issue and a correction to my credit report.

Business

Response:

This account was stopped on 9/16/15. The amount of $66.01 was from 6/18/15-9/16/15. Since there were no complaints on the account after the move on 6/17/15, The Bee was not aware of the delivery problems. As of 12/22/15, this account has been cleared of the balance. The balance on the account will be at zero by the end of the day. Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Review: Will not stop billing and calling

I have tried to cancel my subscription to The Sacramento Bee in the past and again recently. A high school student sold me the paper. After I did not want to receive it any more I cancelled my subscription and payed what I thought would be the final bill. I am now on vacation receiving calls from them again when I explicitly asked to be cancelled and not called again. Desired Settlement: I do not want to continue having renewed subscriptions and want my account cancelled and to no longer receive any phone calls.

Business

Response:

Business' Initial Response

Mr. [redacted] started a subscription back on 8/12/12. The rate was for 10 weeks on the weekend only delivery. The account expired 10/20/12. Prior to the expiration date, The Bee mailed out a renewal notice (9/17/12). Since we do not stop subscriptions automatically, we allow a 90 grace period for our customers to renew their account. The Bee send out 2 additional renewal notices 11/1/12 & 12/6/12. After the grace period, the account was stopped on 1/18/13. All promotions pieces and all renewal notice state the paper will continue automatically unless The Bee is notified otherwise.

On 1/18/12, the paper was stopped and a final payment was made for $45.98. Then on 1/28/13, The Bee received a payment of $15.65 along with a $3.00 tip to the carrier. This payment restarted the account and the updated the expiration date to 3/23/13. Again, the papers continued. The Bee sent our a first renewal notice on 2/25/13, 4/4/13 & 5/9/13. The paper was stopped on 6/21/13. On 7/17/13 a final payment of $29.65 was posted on the account to clear the balance.

This account is at a zero balance. Mr. [redacted] should not receive any further notifications. The phone number on the account has been added to our DNC (do not call) list. Mr. [redacted] should not be receiving any phone calls moving forward.

Please let me know if you have any further questions to concerns.

Consumer's Final Response

(The consumer indicated he/she ACCEPTED the response from the business.)