Sacramento Bee

Spoke with customer about our customer service hours Monday through Friday 08:00 am - 03:00 om PST and Sunday 08:00 am - 11:00 pm PST. Customer account has been updated and customer will send payment to renewal subscription. If you have any further questions or request please contact us at...

[redacted].

I am rejecting this response because:Here is a copy of the fine print from my initial subscription, also see attachment:*Digital subscription includes sacbee.com, the tablet and Smartphone apps, mobile websites and e-Edition. Smartphone apps are not supported on all devices. Does not include [redacted] or [redacted] editions. A $1.00 premium is added to your subscription for each of these special editions: [redacted]. These premium days are not included in the above subscription price and your expiration will be adjusted accordingly. Payments and credits extend your expiration date.*Weekend Plus includes Friday, Saturday and Sunday plus, includes [redacted] Applicable sales tax included. New subscribers only. Customer must not have subscribed within the last 30 days. Customer must live with in The Sacramento Bee's home delivery area. Rates in outlying areas may be higher. Mail subscriptions excluded. Prices subject to change during term. A $3.95 one time new start activation fee will be added to your subscription price. After all promotional offers conclude, your subscription will continue at the regular rate until The Bee is otherwise notified. By supplying your e-mail address you are authorizing The Bee to send you future promotional offers and discounts. To activate your digital subscription go to [redacted] and follow the steps.Under the first asterisk it states The premium (nine holidays) is not included under the Digital subscription, which I never use.  Under the second asterisk it states that the holidays are included with the Weekend Plus subscription.

Thank you for your response Mr. [redacted].  I have tried contacting you by phone and I have left messages with the last message on 12/17/14. As previously stated, I have no problem refunding your $72.80 since you had made 2 payments back to back months. However, I do need for you to call me directly at ###-###-#### to verify this refund. Once I hear from you, I can have our Accounting Department issue the refund to you. If you prefer to send me an email, please send it to [redacted]. The Bee has removed the digital access and digital pricing from your account and also issued a credit for the digital portion.Thank you[redacted]###-###-####[redacted]

I am rejecting this response because:I got last week an invoice, the account was unpaid from 10/18/20152 days later I got another invoice and the last one. The paymento was due on 11/04/2015I e-mailed the Sacramento Bee referring the 2 invoices, and asking for a clarification.  They never responded.  Now I read the account is due on 11/14/2015, first time a read this thru Revdex.com, not on the invoices I receivedMy question now, on 10/18/2015 I paid for 5 weeks.  When my next invoice is due 10/18/2015 per invoice of last week, 11/4/2015 per invoice of last Friday, 11/14/2015 as they wrote to Revdex.com.  Where are the credits of the papers they did not delivered

Contacted customer however customer was unavailable at the time. I left a message for customer with supervisor contact for assistance on the billing issue. If you have any further questions or requests please contact us at [redacted].

Customer's account was credited $10.50 on 9/24/15. The rate of $49.90 was charged on 9/21/15 and was set to expire on 10/20/15. With the credit of $10.50, the account was extended to 11/4/15. The next payment cycle is set to charge on 11/9/15 for $39.40 for 5 weeks. Since the account is on an...

AutoPay plan, if there is a change with the rate, The Bee sends out an email 30 days in advance to notify our customers of any rate change. In this case, the rate was going to increase, but the Customer Service representative honored the original rate.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Thank you very much for your timely assistance in this matter.[redacted]

Mrs. [redacted]'s account was adjusted for 14 days credit on November 4 and an additional 30 day "good will" credit on November 25.   Mrs. [redacted] was contacted by phone on November 25 and she was informed her account was now credited through January 21.   Mrs. [redacted] reported the credit adjustment met her satisfaction and we will work to ensure consistent delivery going forward. There have been delivery service issues related to this account which are being addresses as well. If additional information is needed, please let me know. Thank you, [redacted]

Customer's address has been confirmed that their address has been removed for the mailing list and now added to the Do Not Mail list as well. If you have any further questions or requests please contact us at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Spoke with The Sacramento Bee representative and am happy that they will honor the original agreement of my initial subscription.

The account was started on a delivery by mail account 8/16/14, then stopped on 9/11/14. Customer claims it was due to poor service. A refund was generated on 9/19/14. The account was started again on 11/14/14. The account was started on a promotional rate, which is not offered to delivery by mail...

accounts. However, since the promotional rate was applied in error, The Bee honored the rate. The payment posted and the account was paid until 12/3/14. The rate of this delivery by mail is set up as a periodical rate. This means the paper can take anywhere from 2-3 weeks to arrive. The paper is labeled and leaves our building on a daily basis to the post office. Once it hits the post office, it can sit in the periodical mail for a few days and then get sent to another post office for a few days and then sent to the location. Since it is a periodical rate, it is delivered like a magazine. The only to get the paper sooner is by paying the first class rate. First class will get the paper delivered within 2-3 days. The rate is much different at $180.00 for 5 weeks.At this time, the account is stopped and there is a zero balance.Please feel free to contact us if you have any further questions or concerns.Thank you

Customer agreed to having their account on automatic renewal with a credit card however the payments were being declined as of 01/11/16. During that time we do make several attempts to contact the customer mail, phone and if email is available on the account. Customer did receive the product from...

01/06-04/04 without payment which is why the account was stopped 04/04 for non-payment. Customer did make a payment over the phone however if the customer would like a refund we can process that but the account will still have an outstanding balance. If you have any further questions please contact us at [redacted]

I am rejecting this response because: I received a call from the Bee on Thursday 1/7/16 assuring me that the deliveries would stop by 1/8/16.  However, I received the daily delivery on Friday 1/8/16, Saturday 1/9/16 and this morning, Sunday 1/10/16. Please see attached picture of paper in my driveway this morning.

DEAR Revdex.comS, MY NAME IS [redacted] IM’  IN RECEIPT OF YOUR CORRESPONDENT DATED DECEMBER 17, 2014. FROM [redacted]. PLEASE HELP ME UNDERSTAND WHY THE SACRAMENTO BEE MANAGERIAL CONTINUE TO DISTRACT ME FROM THE FACTS THAT THEY WAS RIPPING ME OFF.  BY PERPETRATEING THE OUT RIGHT STEALING FROM A FIX INCOME MINORITIE ETHNICITY CLIENT. COMMITTING FORGERY BY MERGEING TITE COST OF THEIR PRODUCT (DIGITAL PLUS ) RIGHT INTO MY SUBSCRIPTION PAYMENT RENEWAL NOTICES FROM OCTOBER 2012. THROUGH OCTOBER 2014. WITH NO REMORSE. CAUSEING ME HARDSHIP AND STRESS BECAUSE I HAVE TO KEEP SPENDING EXPENDITURES IN THIS MATTER. TRYING TO FIGURE OUT WHY I HAD TO SPEND S 26.42. $72.80. AND $72.00 ALL IN A THIRTY EIGHT DAYS PERIOD FOR THE SACRAMENTO BEE POINT BLANK EXTORTION, AND NEVER NO WRITTEN APOLOGY FOR STEALING MY FIX INCOME MONEY PUTI1NG ME IN A REAL STRESSFUL HARDSHIP BY TAKEING FUNDS OFF MY TABLE. FOR THEIR SATISFACTION AND LUXURY OF HAVING MY ACCOUNT NUMBER: 16681122 PAID IN FULL UNTIL NEXT YEAR, SUPPOSE I DIE TO DAY WILL THE SACRAMENTO BEE WOULD TAKE TIME THE AND FIND MY AIRS AND ISSUE OUT THE REMAINING FUNDS. Revdex.comS I KNOW IT IS WRONG THAT THE SACRAMENTO BEE COULD ALTER MY FINANCIAL OBLIGATIONS WITH FALSE CLAIMS TO STEAL UNINTERRUPTED. FINALLY I KNOW FIRST HAND IF I WOULD STEAL A NEWSPAPER OFF THEIR NEWS STAND I WILL GO TO JAIL AND PAY SOME TYPE OF PENALTY OR REPERCUSSION. PLEASE I LOOK FORWARD FOR YOUR REPLY AT THE ADDRESS LISTED BELOW.

Thank you for taking time to assist me...

with my nonresponse from the Sacramento Bee.According to your letter, the Bee will credit my expiration for four days. However, as noted in my original letter, it was four weekdays and ONE Sunday. We are short one day's credit.Additionally, I did not receive the duplicate Sunday newspaper on Sunday, March 6. As a subscriber to both the Bee and [redacted] I am to receive two copies of the Sunday Bee. As I have been shorted the additional copy for both March 28 and March 6, I seriously doubt I will receive this Sunday's Bee in duplicate.Was the newspaper carrier notified? My account needs to be credited for both Sunday's nondelivery. I would appreciate the Bee stepping up and getting its act together.Sincerely,[redacted]

The last complaint registered on this account was 9/8/16. The Regional Manager called Mr. [redacted] on 9/28/16 and spoke with the distributor about the delivery. On 10/22/16, our VIP rep called the Mr. [redacted] and left a message regarding the delivery as well. She also sent a message to the distributor....

Since 10/22/16, we have not received any calls or emails regarding the delivery problems. We can only assume the service was corrected.The regional manager will be sending out an apology letter today 11/16/16.Thank you

I don't feel the Sac...

Bee's response is satisfactory.  My expectation is to get a full refund of $55.63.  They are offering the 90 day grace period as a courtesy and should have no expectation of payment.  The employee #[redacted] led me to believe that was the only way to stop the phone calls and the threat of sending to collection.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank you,  [redacted]

Customer account is on a zero balance and account has been removed from all collection lists. ARM Solution is a non credit reporting agency and this will not impact credit score or credit report. If you questions or concerns please contact us at 800-284-3233.

Customer delivery issues will be reviewed with distribution management team and our Regional Manager of home delivery [redacted] to assist with correcting the inconsistent delivery. If you have any further questions or requests please contact us at [redacted].