Safe Touch Security

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Ms. [redacted], I am going to change my mind and agree with you. I'm sure you will agree this doesn't happen often when it comes to money but I feel it is the right thing to do. Please email me directly with your mailing address and I will forward the payment. Most sincerly,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Ok I see. What do I need to do to cancel my service?Regards,
[redacted]

Mr. [redacted], I do see the past due was paid. The buyout amount remains $516.00. Safetouch Security can not use the equipment you purchased because we do not install someone else's equipment or warranty it. The system notes state that you would call us back to discuss. I will be happy to have someone contact you IF used equipment is available. I have CC'd CJ [redacted] to contact you. He is the Branch Manager and will have all options available to you. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The refund has been submitted and is being processed. It does not show instantaneously.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: This is exactly what I am exposing about SafeTouch Security. Misleading information and, at this point, fraudulent charges. On 14 July 2016, you stated "Based on the signed documents, Safetouch Security is closing your account early..." Yet on 18 July 2016, I was charged $43.18 again. The signed documents you mentioned in your original response were sent 10 May 2016 and I have been charged every month since then. [redacted] said the charges would stop on that day and you said my account was closed on 14 July. And still the charges keep coming. Regarding your contract comments, it actually didn't say 0 charges for 36 months either. Get your facts straight. If you think it did, then reimburse the $13.86/mo I paid for the first 3 years. I stand by my original request. As the information I have provided above prove, I was charged unfairly for service I don't have and charged unfairly after being told the account was closed. Now it is public and documented in your own writing that the charges were supposed to stop and they have not. This is what your customers can expect: to be told 3 years, but it's really 5 and you are told your account is closed, but you keep paying the same monthly fee for subpar service you disconnected over a year ago. Thanks so much.
Regards,
[redacted]

Mr. [redacted]'s account was closed on December 26 when he spoke with [redacted]. [redacted] advised Mr. [redacted] she did not charge the credit card provided for the "final" payment.Safetouch Security apologizes for the confusing in the Customer Service department. The department was following procedure as to...

where [redacted] in the cancellation department is able to make the final decision. Please contact [redacted] Sinnott again when you are ready to install or activate in your new home. Sounds like it will be a happy and exciting New Year!Sincerely,[redacted]

Mr. [redacted],Safetouch Security has updated the address on your account. The information provided is correct. Generally what happens when a mobile home is moved wires are cut and a Safetouch Technician needs to reconnect. What we will do for you is this, if service is required, relating to the move of...

the home, the first service call will be $99.00 which is a discounted rate from the standard $125.00. Any service calls thereafter relating to the move will be $125.00.Please understand, normal wear and tear calls are still at no charge. Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Ms. [redacted],Safetouch Security has reviewed your account and you have spoken with the Service Department and asked for an explanation of your invoice. The information you requested was explained, however; the Service Department is only able to provide information based on the documents, as...

signed.  You have fulfilled the initial term of the Agreement and we use the signed documents as a base. Safetouch Security would be more than happy to adjust your terms to a Month to Month basis. With this, a 30 day written notice is required if you need to cancel. Safetouch Security values and appreciates you and looks forward to many years of continued Service! You may call ###-###-#### option 5 and they would be more than happy to answer any questions you may have. Most Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:The automatic draft was signed for the monthly internet access.  I never authorized Safe Touch to debit for the monitoring servics.  In addition, Safe Touch claims that they will maintian all equipment, at their expense, during the contract period.  However, I recently received a letter from Safe Touch stating that equipment would have to be upgraded, at my expense, to continue to receive the monitoring service.  Lastly, [redacted] which was signed into law by [redacted] in 2010 requires companies with automatic renwal clauses to notify their customers, in writing, with a specified time period of the upcoming renewal and how to prevent it.  This is not a service that was provided, which appears to be in direct violation of the law.I expect Safe Touch to follow the law. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I will need the name of the business and the address tge system is located in order to research the complaint.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Safetouch Security has spoken to Ms. [redacted] on multiple occasions regarding the terms. Safetouch Security was required to make a change to the equipment due to changes made by A T & T. Safetouch Security has attempted to make the upgrade as cost effected as possible due to the inconvenience....

The upgrade was out of the control of Safetouch Security due to A T & T upgrading their equipment cause the equipment Ms. [redacted] purchased obsolete. Safetouch Security has provided to options available and provided the terms explaining Ms. [redacted] responsibility.  Safetouch Security has offered to close the account with the remaining balance of $343.76. Ms. [redacted] has been a valued customer and if she chooses not to continue I will accept, as a one time offer, 1/2 of the remaining balance to close. The amount of $172.00 to close in good standing. If not accepted all terms will remain as written.Sincerely,[redacted]l

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Ms. [redacted] has fulfilled the original agreement term and because she has remained current, I have closed the account in good standing. No refunds will be issued on the account and no further payments will be drafted.Thank you[redacted]

Safetouch Security has reviewed your account and based on the history will accept the last drafted payment as cancellation. No refunds will be given and the account is closed in good standing.Sincerely,[redacted]