Safe Touch Security

Based on the information the Customer has provided I have closed the account in good standing.Sincerely, [redacted]

Safetouch has contacted Ms [redacted] and her tenant An appointment is being scheduledWith each new change of phone service an appointment will be required If they use the same phone service then charges do not apply Thank you [redacted]

Mr [redacted] 's account was closed on December when he spoke with [redacted] [redacted] advised Mr [redacted] she did not charge the credit card provided for the "final" payment.Safetouch Security apologizes for the confusing in the Customer Service departmentThe department was following procedure as to where [redacted] in the cancellation department is able to make the final decisionPlease contact [redacted] Sinnott again when you are ready to install or activate in your new homeSounds like it will be a happy and exciting New Year!Sincerely, [redacted]

Safetouch Security has spoken with Mr [redacted] on separate occasions regarding payment for new key fobs purchased July The keyfobs were not a warranty issueMr [redacted] has promised payment with each conversationThe Service required will not be scheduled until payment for the equipment is received.Safetouch Security requires payment for equipment purchasedThis is not unreasonableUpon receipt of payment service will be scheduled [redacted]

Safetouch Security did communicate with MrsRagaglia via the US Mail in response to the cancellation requestSafetouch Security will accept the payments made since the move as an "early cancellation fee"THe account has been closed in good standing Sincerely, Karrie Gabriel

Complaint: [redacted] I am rejecting this response because:1.) They have not provided a complete contract It is missing sections.2.) The Safetouch representative explained the contract differently to me She said it was prepaid and only years even when specifically questioned further to clarify the terms of the contract I believe she acted in bad faith and with deceptive business practices I feel Safetouch Security is in violation of [redacted] 's Deceptive and Unfair Trade Practices I feel that I was purposely mislead because the Safetouch Security representative clarified the contract in what they are now saying is an untrue manner just to get me to do business with them A quick [redacted] search of will show you that Safetouch has this exact complaint (selling their service as a prepaid year contract) from numerous people over many years [redacted] also has the same complaints and poor ratings about Safetouch Security Furthermore, at the time of install, the installation people refused to install sensors on all my windows until I paid hundreds of dollars more above what was listed on the contract and told to me by the Safetouch Representative who came to my home to discuss service and collect payment So not only did they charge me what was listed as the "total" on the contract, but they also charged me hundreds of dollars more at the time of install over and above what the contract/representative said3.) I did not continue to use the service after I received the first bill/contract and called to cancel Regards, [redacted]

I do not agree with this But it looks like no matter what, I will have to still pay for services I didn't receive Our contract with Safe Touch ended December and that is the money I paid because we had a contract with them.It looks like there is no point on contacting Revdex.com to get help in resolving an issue from a company that obviously is unethical It is not my fault they did not keep records of the first time I called which was in October to inform I was moving and to cancel my service as soon as my contract expired in December For the record I did not insult or hang up the phone on anybody I was stating the unfairness of paying for services I did not receive and how I did call and they did not have record of this and how nobody informed me the first time around (October 2014) that I needed to cancel in writing.This has been pointless and I have wasted my time and I guess I will just give money to a company for services I did not receive and who clearly take advantage of people Very unethical They don't even try to come to a middle point with the customer, they stand their ground and just want money for services they did not provide No wonder companies make money off of just making people pay for services they did not receive.I am very dissatisfied with the company and the Revdex.com in the resolution of my issue.Thank you [redacted] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have not however, received the mail they indicate has been sentI would like a copy for my filesIf possible, please send via email to me, or re-send via US postal service Regards, [redacted]

Due to the age of the recording, it is no longer availableThe call would have been transcribedBetter than a phone conversation is the actual written document that was not disputedYou were provided with the Security Agreement that you signed stating all terms acceptableAll Customer's, by Law, have a three day right of refusal You deemed the terms acceptable by not disputing what you signed at the timeNow, if you would like to discuss why you wish to cancel, oppose to claiming we are deceitful; which when everything is provided in writing this is not deceit, it is full disclosureYou chose not to read what you were signingWhat can I actually help you with?

Safetouch Security has reviewed the account of Mr [redacted] and will accept the remainder of the initial year agreement of $to close the account in good standingThis amount is the monthly invoice times monthsSafetouch Security would like to continue services with Mr [redacted] in his new home If a new system is activated the $will be applied to the monitoring as a creditPlease let us know if we can assist you in the future.Sincerely, [redacted]

If there is no power to the system, the back up battery disconnected and the system has been shutdown, this is not possibleWhat is possible is there are smoke detectors, that are not attached to the system that need the batteries changedOther than that, nothing should be making sound.I would advise they check all smoke detectors and put in fresh batteries

Mr***, Safetouch Security apologizes that you have had issuesSafetouch Security provided you with all signed documents to ensure there is a clear understanding of your responsibilities, as well as our responsibilitiesI have reviewed your account and system notations, as well as your documents to have a clear understandingI have provided the comments from the day of the techs arrivalThe appointment was scheduled for the 8-slot.07/26/08:02:AM - cdjanatinedjad: CALLED CUST TO ADVISE TECH ON SITE @ ###-###-####, no answer, left v/m, ###-###-####, no answer, left v/m, advised in v/m that tech can only wait fifteen minutes, TECH WILL TAG @ AND CUSTOMER WILL NEED TO RESCHEDULE OR PAY ON CALL FOR SAME DAY SERVICE.Safetouch Security did not receive a call back for that timeEach Customer is provided service at no charge, as long as the problem is system relatedThis is what we do, as long as we are notifiedWhatever systems problems; we need to resolveIt appears you have discussed billing issues more that the actual operation of the system itself.As for the billing, Safetouch was given authorization to auto draft your payments on the PACS form in your document packet and if you choose to be removed from PACS there is a $increaseSafetouch Security didn't have a rate increase but this charge is what caused your rate increaseThere was a conversation with a Representative in August where this person agreed to not increase your payment but I would say in all the other conversations at that time this was missedI completely understand your frustration with the billing and banking issues back and forthWhen the partial payment was made late fees were added as wellSo, currently the balance is $and Collections is probably calling and you are really getting angry and more frustratedI understand, it becomes overwhelmingThis is what we need to do1) I will go back to August and adjust the balance and remove late feesSafetouch is not at fault on the billing but this, at the time, was a new account and you should be happy.2) I will adjust your monthly invoice to the original amount.3) You need to schedule a service appointment to get your system operating as it is intended and you are happy with the system etc [redacted] test your system monthly! Mr***, your account is not eligible for cancellation at this time and we don't want to lose you as a CustomerPlease allow us to work this out and begin with a clean slateI will notate the system and adjust your balancePlease call service to schedule and you can request to confirm I have completed what I saidAgain, my apologies! [redacted]

Safetouch Security received the first cancellation request on October and closed the account the same day

Safetouch Security has made every attempt to resolve the damages caused at the time of instillationNovember 25: Carpet Cleaner sent to home by Safetouch SecurityIt was determined there were damages beyond the water removalMs [redacted] also hired a Carpet cleaner.December 2: Safetouch Security received the plumbing repair invoice from David Gray Plumbing and paid in full.December 9: Safetouch Security received the repair invoice from Ms [redacted] Insurance Company for the work done by [redacted] Safetouch Security submitted payment for Ms [redacted] Insurance deductible of $500.00.On this same day the deductible payment of $was delivered to Ms*** Customer refused to sign the release form to accept payment.Safetouch Security accepted responsibility for the damages caused and has made every effort of resolution Once Ms [redacted] signs the release form the deductible payment will be satisfiedMs [redacted] needs to contact Safetouch Security if she does not accept this resolution.Sincerely, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Nevermind, we cut all the wires going to the box and the beeping stoppedWe will probably not be able to use this againThese people are out to lunch Smoke detectors??? Really??? You can close this case as a dissatisfied customer and I have nothing more to say with itic responses like the previous Regards, [redacted]

Safetouch Security spoke with Ms [redacted] November regarding cancellationSafetouch Security requested a written notice of cancellation and Ms [redacted] failed to submit causing the account to continue to provide services as well as being invoiced for those servicesThe account went unpaid and subsequently being forwarded to collections for non-paymentSafetouch Security will accept this complaint as written noticeSafetouch Security will accept a $settlement for the services being provided.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: As I stated before, in order to provide the level of service I am currently recieiving from Safe Touch, it would require the purchase of $in equipment, even though Safe Touch claims they will maintain, euqipment at their expense I was informed that this would be necessary since I have internet monitoring of the alarm system and do not have a home network than can be used Safe Touch was informed of this and told me that I would be responsible for the additional cost A clear violation of their contract Like I put in my previous e-mail, Safe Touch did not have my permision to debit the monitoring service from my bank account The EFT was set up to pay for the internet access In their response, they failed to address this issue Also, in my previous e-mail, I referenced [redacted] *** which was signed into law in 2010, and requires companies with automatic renewals to send notices to the customers within a specified time period, prior to the renewal, a notice informing them of the upcoming renewal and how cancel the contract Safe Touch also failed to respond to this It is certainly because of predatory actions practiced by companies such as Safe Touch that this legislation was passed.If Safe Touch fails to take the necessary corrective action, then I will have no choice but to elevate my concerns to the A [redacted] and the [redacted] ** [redacted] for their review and handling.I look forward to a prompt resolution of my concerns Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Again, your company can no longer provide us the services that you are asking us to pay for $is equivalent to more than 3/of the remaining year that we no longer have your monitoring services We were faithful customers for years, but no longer own the home which was monitored We also were told to call and left several messages with [redacted] and did not receive any return calls Regards, [redacted]

All is true and as written on your agreement It clearly states cancellation requests must be in writingThe account was canceled as you requested prior to your complaint

Complaint: [redacted] I am rejecting this response because:The automatic draft was signed for the monthly internet access I never authorized Safe Touch to debit for the monitoring servics In addition, Safe Touch claims that they will maintian all equipment, at their expense, during the contract period However, I recently received a letter from Safe Touch stating that equipment would have to be upgraded, at my expense, to continue to receive the monitoring service Lastly, [redacted] which was signed into law by [redacted] *** in requires companies with automatic renwal clauses to notify their customers, in writing, with a specified time period of the upcoming renewal and how to prevent it This is not a service that was provided, which appears to be in direct violation of the law.I expect Safe Touch to follow the law Regards, [redacted] ***