Safe Touch Security

Safetouch Security has reviewed the home account and will close the account in good standing, the last draft being final payment. The business account is not linked or named. Am unable to review if this account is eligible for cancellation. Please email me directly at [email protected] so I may...

review.Thank you,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Again, your company can no longer provide us the services that you are asking us to pay for.  $275 is equivalent to more than 3/4 of the remaining year that we no longer have your monitoring services.  We were faithful customers for years, but no longer own the home which was monitored.  We also were told to call and  left several messages with [redacted] and did not receive any return calls.
Regards,
[redacted]

All Customers have three days to review the terms on the signed documents. The terms were not disputed. Safetouch Security agreed to provide monitoring service for three years and you agreed to make payment for said service. The account is not eligible for cancellation until March 2018.[redacted]

Mr. [redacted] has been advised of the terms of the agreement and that the end of his agreement is September 2015. The problems with the system was not the fault of Safetouch Security. Mr. [redacted] requested the system be shut down due to moisture caused within the home. Safetouch Security can not be...

penalized for this and expect Mr. [redacted] to honor the terms we agreed too. In good faith Safetouch Security has offered to close the account with the past due amount of $76.22. That will be the final offer or the account will continue to invoice as written.[redacted]

Much apologies for the delay. The account will be closed in good standing.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  Safetouch,  all consumers can go by is the experience others have with your company and the people that represent you.  Regardless of what your agreement says my salesman blatantly lied about the facts.  You should teach them ethical practices so that these instances don't occur.  Just look at your record of complaints.  It is obvious this is standard practice.  You also initially gave me a different reason than you are now.  No one has ever acknowledged that the statement that I paid for equipment and received complimentary service for three years is not correct. I will never see a refund, but I am hoping my inferior service experience wi be an example for those considering doing business with you.  At least you did cancel my service unlike other complaints in regards to your unethical practices.  I am out of energy to even deal with you any more.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. How may I go about paying the final amount and verifying closure of the account?
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will accept the terms of safe touch cease service, billing and further contact from their representive's on November 2016
[redacted]

Mr. [redacted],Contractually, it is the Customer's responsibility to provide the means of communication; it is Safetouch Security's responsibility to provide the service. Safetouch reactivated the service  based on your request. Because of the length of time you have been with us, we do not wish to turn this into a back and forth. I understand you do not have phone lines but we did what you requested and the account continued to invoice and without payment it went to collections. Pay the past due balance and we will close the account.

Safetouch Security has reviewed your account. At no time was there a request to cancel service nor did we receive written notice to close the account at the time of renewal. However; Safetouch Security attempted to fulfil your request to upgrade the system but never received a reply. Safetouch...

Security had agreed at the time to preform a service call at no charge and waive late fees. Safetouch Security notified you of the end of agreement date with no further discussion. The notes following the attempts below was regarding collections with no response.Safetouch Security made every attempt to assist you with no response.  Safetouch Security is not at fault and all charges are legitimate. If you would like to discuss reactivation you may email me directly at [redacted] Sincerely,[redacted] 02/28/2012 09:21:09 AM - [redacted]e:called [redacted] again on contact re NC service call and waiving late fees-- no answer, lm. called contact, ###-###-####. 02/27/2012 02:04:48 PM - [redacted]e:called [redacted] at 904-2013415, lm. hold 2/28. 02/24/2012 11:14:59 AM - [redacted]e:called Primary, fax?called [redacted] in cell, lm. hold 2/27 then proceed. 02/22/2012 04:26:05 PM - [redacted]e:called customer at primary re pdb, lm. 02/22/2012 12:34:39 PM - [redacted]e:per [redacted]-- okay to waive late fees and have a nc service call to keep customer, past due is owed since they had an LRR02/22/2012 12:33:36 PM - [redacted]e:called customer [redacted] on contact, lm. hold 2/24.02/14/2012 03:54:58 PM - [redacted]e:customer called back, is not not going to pay but very upset that we will not service the 2 way without a $75.00 service fee-- they have already filed a Revdex.com complaint and said they will cxl with us nd find another provider if not fixed. Going to email [redacted] to see if carry on or if she wants to figure a way to have a tech fix. etc.02/14/2012 01:21:02 PM - [redacted]e:called customer at priamry re pdb, business number, lm. called [redacted] on contact, lm. Called [redacted], lm. Hold 2/21. 03/07/2011 10:41:35 AM - [redacted]:CALLED AND LM FOR [redacted] ON 201-341503/04/2011 02:47:46 PM - [redacted](DSC)CLL IN GV PW WANTS TO DISCUSS UPGRADING OPTIONS AND EOA GV INFO AND SUBMITTED RR TO GET PRICE ON GSM

Safetouch Security has advised the new resident to power down the system and it will not alert. There is a box in the master closet; they need to open the box and disconnect the battery.Hope this helps,Thank you,[redacted]
[redacted]

Mr. [redacted]I have reviewed your complaint as well as the notes. Safetouch Security upgraded your GSM in February at no charge. This should have been noticed at the time you called to discuss the 2g sunset notification. If you are having service issues Safetouch should be notified and able to...

resolve. You can not just stop making payment when you feel you are communicating an issue but you did not until June. By not continuing to make payment you have voided the warranty and Safetouch will not come out and service until the account is current. I will be happy to work with you but you have to meet us halfway. The Representative offered that you pay half now to schedule service and half after he leaves. If you accept this offer I will work with you further thereafter but reducing the remaining amount. Upon the system being serviced email me at [email protected] and I will work a very satisfactory resolution.Please Contact Customer Service the system will be notated.Sincerely,[redacted]

Ms. [redacted],
 
I completely understand your situation and how stressful and difficult it must be, however, based on the agreement, what the representative explained is correct and what was signed. You have always paid on time up until the time you loss your income. At that time a 60 day...

written notice would have been required, which you did provide. I would close the account in good standing with a $50.00 cancellation.
 
 
Sincerely,
 
[redacted]

Mr. [redacted],I have reviewed your account and read the notations. You are correct. You requested the auto draft to continue and it was not. I would like to see you remain as a Customer and will offer you this... I will remove the balance on the account and remove from Collections if you purchase the...

equipment to continue services.Please let me know if this is sufficient and I will set it up.Sincerely,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 10578082
I am rejecting this response because I did send written notification twice! And the amount owed from the collection agency 1,600 that they cannot provide information or contract NO ONE HAS CONTACTED ME PERSONALLY just responded to Revdex.com complaint not a way to run a business I can be reached ###-###-#### or via email [redacted]. I have a tracking from PO that shows you did receive my letter. My next step will be ken amaro and the Federal Trade Commission. 
Regards,
Susan [redacted]

Mr. [redacted], Safetouch Security has reviewed your account. In January 2007 Safetouch completed a takeover of your existing system, with that came a Lifetime Warranty, which includes system batteries. Safetouch Security never received a request to ever test your system or calls to request...

batteries. Your cancellation request has been received and the account has been closed.

Company's response below: Safetouch Security did respond to Mr. [redacted]'s letter in writing. The letter stated based on the terms of the agreement, end of agreement being April 2016, the annual payment would be applied as a buyout of the remaining term and the account has been closed in good...

standing.Sincerely,[redacted]

Safetouch Security has hired an Electrician at our expense and determined it was a bad breaker, which has been resolved.  Safetouch Security always takes care of our Customer's and will do anything in our power to come to a resolution. Most Sincerely, [redacted]

Ms. [redacted] Safetouch Security reached out to you the next day and left the contact information for the Branch Manager for any concerns you may have had and Mr. [redacted] did not receive a return call.Any remaining questions you may have you are welcome to discuss with Mr....

[redacted]. Sincerely, [redacted]

Complaint: 11761800
I am rejecting this response...

because:Thank you for resenting this as you are correct I couldn't open it and actually refilled my complaint - I have NOT received a refund on my American Express and I have it online so I would immediately see one if they completed it. Thank you [redacted]
Regards,
[redacted]