Safe Touch Security

Mr. [redacted] has provided proper documentation and the account has been closed in good standing. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:   We have received no such letter from Safetouch regarding this matter.   In addition, we had no "agreement" to extend our plan until 2016 and had only paid for one year to expire in April or May of 2015.   Their response is pure fiction, but we did not expect any less from them.  Not only will we not use them again, but we have recommended our friends use other services as well.
Regards,
[redacted]

Safetouch Security has reviewed your account and it looks like the initial term of your agreement ends October 2017. The monies being paid is for the equipment finance and VIP monitoring. Safetouch Security will be happy to accept this as written notice that you do not wish to auto renew but would...

like to be on a month to month basis after the initial term.Please do not base our service on what a disgruntled Salesperson has said.  That is not how we conduct our business. If you have any questions, we will be happy to answer and resolve. [redacted] will be returning your call. Most Sincerely, [redacted]

Safetouch Security does not have a move clause in the agreement. The agreement states moving does not release you from the responsibility of the terms. However; Safetouch Security is being very fare in resolution. Ms. [redacted] did not contact Safetouch to advise of a move. The first conversation pertaining to a move was March 6, 2015. At that time Mr. [redacted] was advised to provide proof of move, written cancellation and the past due balance that was owed at that time and we would agree to cancel, as a courtesy, the remaining time of the agreement. The end of agreement, as written is December 2016. Safetouch Security is asking for $97.96 to close the account oppose to $1214.68 if refusing to resolve.03/06/2015 11:22:24 AM - [redacted]:SPOKE W/ [redacted], HE STTD THT THEY HAD MOVED FRM THIS HOME AND HAD CXLD THE SERVICES.INFORMED HIM THT HIS EOA IS 12/16. INFORMED THE CUST IF HE PAYS HIS PDB OF 97.96 AND SEND IN A CXN LETTER THT I WLD CLOSE THE ACCT. HE STTD THT HE WASNT PAYING ANYTHING AND THT THEY HAD CALLED US AND TIME PAYMENT BCK IN 9/14 AND CLOSED THE ACCTS. NO NOTES SHOW THT WE'VE SPOKEN W/ HIM SINCE 2012. [redacted] THEN STARTED TO INSULT ME AND WAS ALSO VERY RUDE. INFORMED HIM THT W/OUT THE PDB HIS ACCT WLD CONTINUE TO BILL. CUST STTD THT HE WAS GOING TO THE Revdex.com AND HUNG UP IN MY FACE. (CUST CONTACT #[redacted])

Complaint: [redacted]
I am rejecting this response because:  [redacted], Please re-read Safe Touches last two replies.  Now Safe Touch Security admits to using a [redacted] company as stated in their last response  as quoted, "Yes, they do collections and are a [redacted]."  whereas their statement before was, "It is a courtesy call at that stage. No "[redacted]" practices are used. As stated; a friendly reminder."  From the beginning my purpose in this complaint is to get a statement from Safe Touch Security to end this agreement at this time.  I have paid through February and want nothing else to do with this unscrupulous company.
Regards,
[redacted]

A copy of this complaint has been forwarded to the Credit Manager. THis will be resolved.

Safetouch Security has reviewed your account and the system notations. Safetouch Security appreciates the length of time you have been a valued customer. Within the security documents the Schedule C indicates on section 6 transmission facilities / telephone lines you have initial that you...

understand that it is the customer's responsibility to provide an active phone line.As you have explained, numerous calls have been made discussing the fact there was not a phone line one the home.  Safetouch Security agreed to provide services for an indicated period of time and the Customer agrees to provide and active phone line and payment for those services. Even though you had not provided tge phone line Safetouch continues to contractually provide service and does expect payment. It is notated Safetouch offered to close the account until phoneline was activate. You did not wish to do so.The account is not eligible for a credit for the above reasons but based on the time you have been a Customer I would be happy to apply a 2 month credit.Sincerely[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Safetouch Security received the first cancellation request on October 21 and closed the account the same day.

Safetouch Security has spoken with Mr. [redacted] on 4 separate occasions regarding payment for 2 new key fobs purchased July 2013. The keyfobs were not a warranty issue. Mr. [redacted] has promised payment with each conversation. The Service required will not be scheduled until payment for the equipment...

is received.Safetouch Security requires payment for equipment purchased. This is not unreasonable. Upon receipt of payment service will be scheduled. [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: [redacted] , the property mgr agreed to keep it active for me and I am paying her the $25 this month.
Regards,
[redacted]

Safetouch Security has reviewed your file and the following information was obtained. The documents were signed on April 4, 2015, the system was activated on April 7, 2015. Safetouch Security received a certified cancellation request on April 16, 2015 postmarked April 8, 2015.The account is not...

eligible for cancellation. If there is anything we can do regarding the services please let us know. The terms of the agreement will remain.Sincerely,[redacted]

The information Ms. [redacted] has just provided is incorrect. On April 25, 2014 Safetouch Security spoke with Ms. [redacted] regarding her request to cancel service and was advised of the end of agreement date and requested a cancellation letter to be placed on file and Ms. [redacted] advised she would submit our agreement to her Attorney for review. On November 14, 2014 Ms. [redacted] advised she needed to cancel due to a move in with a relative and and was advised written notice was required. On March 6, 2015 Ms. [redacted] requested to cancel and that it should have already been cancelled. Safetouch Security advised written notice had not been received and she claimed to have no knowledge this was required. Ms. [redacted] made her last payment on account in July 2014. Safetouch Security has called and mailed letters. Safetouch Security does not have a written notice to cancel service from Ms. Lascano. The end of the agreement is not until December 2016. The accelerated balance, based on the terms of the Agreement is what is currently due with collections. The current amount due is $1661.78. Safetouch Security has offered the buyout of $150.00. You have the one time offer to accept this offer or all terms will remain as written.[redacted]

Safetouch Security will accept $50.00 to close the account otherwise the terms of the agreement remain.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Safetouch Security has reviewed your account. The account continued to invoice because a written cancellation request was not received so it did go into the 5 year term. Your account just began invoicing. Safetouch Security will accept the payments made and this complaint as written notice. I will...

close your account in good standing. If your situation changes we would love to have you back as a valued Customer.Sincerely,[redacted]

Mr. [redacted],I have reviewed your account, as well as, the documents. The end of the agreement is October 2017. Upon review it appears Safetouch Security has satisfied all your requests and any type service requested. Safetouch Security  works closely with our Customers to ensue...

satisfaction. Is there something specific you are looking for service wise? Safetouch Security does not want to loose you as a Customer's.  I would be happy to service your account at no charge to continue our relationship... Please email me directly at [redacted]  Most Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted] has been a long time Safetouch Customer, this is very appreciated and would like to continue this relationship. Mr. [redacted] has been provided with the options to continue services. The upgrade is beyond the control of Safetouch, AT&T has made changes and we have provided pricing and...

equipment at the lowest possible price to assist our Customers. Due to the time Mr. [redacted] has been with us I will be happy to offer a $75.00 buyout to close in good standing. Please contact Customer Service at ###-###-#### option 3 to make payment and the account will be closed.Sincerely,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]