Safe Touch Security

Safetouch Security has spoken with both Mr. and Mrs. [redacted] regarding the equipment. The request of Mr. [redacted] would require an active phone line in the home. With an active phone line Safetouch Security has advised we would be more then happy to honor the request. However, the request is not a...

warranty service call and would be a charge of $125.00 to make the changes. Safetouch Security does not refuse a Customer but the service fee is required. To work with Mr. [redacted] and I will be happy to reduce the service fee to $75.00. Please contact Customer Service to schedule the appointment. Sincerely, [redacted]

Then if you read further, in the same section, the Agreement states after the initial 36 months you agree to pay $21.95 + tax for the remainder of the Agreement. The next section titled: TERMS OF THE AGREEMENT in bold states the term is for a period of five years unless written notice is provided. Safetouch Security did not receive written notice.As previously written, Safetouch Security will accept this complaint as your written notice. The end of the Agreement is July 2016. If you would like to pay to close the account, we do not have a "buyout clause" but will accept $150.00 to close the account in good standing.

Thank you in resolving this matter. That is not what was potrayed to me when I called in regards to the account. I was told it was intially a 5 year contract which seems absurd. Also to have an auto renewal which enters a customer into an extended contract seems very deceiving on safetouch's part. I am requesting Safetouch to send me a cancellation notice.  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I called today to pay the $150 and would like an email confirming that my account is closed.  Thank you.
Regards,
[redacted]

Safetouch Security has tried to reach you multiple times to discuss the cancellation and have not received a return call. Ms. [redacted] has notated the account and it appears you have moved from the location. The end of agreement date is November 2016. To avoid paying out the remainder of the...

agreement, we will accept a $100.00 buyout to close the account in good standing.You may contact Ms. [redacted] anytime.Sincerely,[redacted]

Based on the information the Customer has provided I have closed the account in good standing.Sincerely,[redacted]

Safetouch Security has reviewed Ms. [redacted]'s file with the Branch Manager, as well as the Sales Representative. The following information was obtained: "At the initial consultation, customer wanted the Touch but didn't have the $299 so she did not sign up.  She called [redacted] back a few days...

later and said she could not afford that program, so she decided to go with the BAT program.  [redacted] went back to write customer up. She said she would like the Touch, but just cannot afford it so she had to go with this program instead.  We installed the BAT, install was signed off on, all was well.  Customer was well aware that she was not going to be getting a touch screen keypad as she was the one who stated she did not have the $299 for it.Based on the above information Ms. [redacted] is not eligible for any type of refund or Cancellation. Safetouch Security is more then willing to satisfy any concerns Ms. [redacted] has regarding servicing. Ms. [redacted] may contact Customer Service at any time.Sincerely,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  The details in the response are not accurate.  The incident happen on the 6th which was the day before before the hurricane.  There is no reason why this issue should have been mishandled in this way.  Also I did not have another alarm system in my home.  I have only had a Safe Touch alarm system since the home was built in 1995.  Once again the company is not taking the issue at hand seriously and instead is only thinking of their profit by offering to sale me a product.  Which clearly means they are not willing to resolve the issue at hand.  How is my purchasing additional coverage from Safe Touch resolving the issue?  Go back and research the situation thoroughly as you should have done from the beginning as well as research the history of how long I have been a customer.
Regards,
[redacted]

Safetouch Security provided Mr. Kern with a copy of his signed agreement which clearly states after the initial 36 months what his payment would be. The account has VIP monitoring at $12.95 a month plus $24.95 after the initial 36 months. Being that Mr. [redacted] is a loyal Customer and does not...

appear to be using the equipment at this location the account will be closed in good standing.Sincerely,[redacted]If anything changes please let me know and adjustments can be made.

Safetouch Security did communicate with Mrs. Ragaglia via the US Mail in response to the cancellation request. Safetouch Security will accept the payments made since the move as an "early cancellation fee". THe account has been closed in good standing.
 
Sincerely,
 
Karrie Gabriel

If there is no power to the system, the back up...

battery disconnected and the system has been shutdown, this is not possible. What is possible is there are smoke detectors, that are not attached to the system that need the batteries changed. Other than that, nothing should be making sound.I would advise they check all smoke detectors and put in fresh batteries.

I do not agree with this.  But it looks like no matter what, I will have to still pay for services I didn't receive.  Our contract with Safe Touch ended December 2014 and that is the money I paid because we had a contract with them.It looks like there is no point on contacting Revdex.com to get help in resolving an issue from a company that obviously is unethical.  It is not my fault they did not keep records of the first time I called which was in October 2014 to inform I was moving and to cancel my service as soon as my contract expired in December 2014.  For the record I did not insult or hang up the phone on anybody.  I was stating the unfairness of paying for services I did not receive and how I did call and they did not have record of this and how nobody informed me the first time around (October 2014) that I needed to cancel in writing.This has been pointless and I have wasted my time and I guess I will just give money to a company for services I did not receive and who clearly take advantage of people.  Very unethical.  They don't even try to come to a middle point with the customer, they stand their ground and just want money for services they did not provide.  No wonder companies make money off of just making people pay for services they did not receive.I am very dissatisfied with the company and the Revdex.com in the resolution of my issue.Thank you[redacted]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Safetouch Security has reviewed the account of Mr. [redacted] and will accept the remainder of the initial 3 year agreement of $407.28 to close the account in good standing. This amount is the monthly invoice times 8 months. Safetouch Security would like to continue services with Mr. [redacted] in his new home....

If a new system is activated the $407.28 will be applied to the monitoring as a credit. Please let us know if we can assist you in the future.Sincerely,[redacted]

Safetouch Security has reviewed the system in question. The equipment in the home is a usable system. If the system is activated through Safetouch Security there is no charge to activate the system as a simple takeover. If the equipment is activated with another company the software would...

need to be replaced in order to activate. The software in the panel is owned by Safetouch Security and does not provide the codes to other Companies.Safetouch Security would love to have you as a Customer and activate the system for you! Sincerely, [redacted]

Safetouch Security has reviewed your account. The end of the initial agreement term is July 2016. Based on your payment history, Safetouch Security will agree to close your account in good standing when the March payment applies and accept this complaint as your final written...

notice.Sincerely,
[redacted]

Safetouch Security will accept the past due amount of $225.00 to close the account in good standing.[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: They have not agreed to zero out the accounts, with no balance due, no past due, and no late fees. They have not agreed to rescind any notices to credit bureaus. They have not agreed to call off the debt collection agency that they sent our accounts to. I have sent my mother's information to [redacted], as she requested.
Regards,
Michael Moore

My apologies on the delay, I was waiting on the service ticket to be closed out
Safetouch
Security entered into an Agreement with Mrs. [redacted] July 30, 2012.
This document signed by Mrs. [redacted] provided a 3 Day Right of
Cancellation. Mrs. [redacted] did not dispute any verbiage on...

the
documents.
 
The
Agreement is clearly written, on the front, that Mrs. [redacted] would
pay 12.95 for the GSM monitoring. Mrs. [redacted] paid up front for the
install of the equipment, which included 3 years of monitoring at no
charge. After the initial 3 years, without receiving written notice,
the account would begin billing the additional monitoring fee of
$24.95 + tax. 
 
Mrs.
[redacted] has been on auto draft since activation. September 2013 the
card on file was lost. Safetouch Security mailed notification, as
well as invoices that were not returned. Auto draft was reactivated
upon Safetouch notification in December. March 2015 the card on file
was denied as "do not honor". Again, Safetouch Security
provided notification in writing and have not received any mail
return.
 
"Collections"
is a firm that makes friendly reminder calls for Safetouch Security.
They are a separate company and not directly tied into our system.
 Safetouch is notified of payment but not every call that is
made.
 
Safetouch
Security spoke with the Customer and or Husband regarding the service
issue they were having. We have been advised the system was
"disabled" due to wires being cut and a service call was
scheduled. The appointment was for a week out; this I can not
explain. Mrs. [redacted] called back and the appointment was rescheduled.
 
August
3 9:00 pm, Mrs. [redacted] requested a call back to explain the
agreement. August 4, Nicole Sinnott called and left a message and you
spoke with her on the 5th. 
 
Safetouch
Security has provided the copy of the agreement to Mrs. [redacted]. The
account has been serviced and signed off on that the service was performed properly. The system was disconnected. Safetouch
reconnected the system at no charge.Sincerely,[redacted]