Samsung Electronics America Inc.

Samsung has reviewed Mr*** claim in regards to his Samsung.com order. Our system shows an E-Commerce agent contacted our Returns Depton behalf of Mr*** and a return label for order #*** was approvedThe label has been generated and sent to Mr*** via
email however, the agent advised him that it was not guaranteed that the warehouse would accept the device because he is outside of the return policy for returns The agent also informed Mr*** that approval given to price match his second order because he used a trade in device for the first order. A refund in the amount of $was issued back to Mr*** accountWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr*** complaint in regards to his washer and other appliances in his home. Our system shows the agent who handled to claim spoke with Mr*** on 9/25/to discuss the caseThe agent informed Mr*** that based on the age of all the units, they been out of
warranty for over 7+ years old and would not be eligible for an accommodationThe agent offered Mr*** OOW (out of warranty) repair which he declinedRegrettably, due to the units being out of warranty, no accommodations can be provided for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Thank you for allowing Samsung the opportunity to review your claim
We do apologize for not returning the SIM Card Tray along with your device, and the delay in receiving a replacement SIM Card Tray
The repair facility has confirmed notification was received to expedite shipment of this
accessory
While Samsung cannot adjust the payment which has already been applied for service, we can approve a $*** Gift Card be issued as courtesy to youPlease allow 1-business days, keeping in my the upcoming holiday, for delivery of the gift card
Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimSamsung has confirmed that liquid damage was present on the connector of the device. Samsung's warranty clearly states that physical/liquid damage is not coveredWarranty may be void, or payment
required if such damage is foundWhile this damage may/may not have a direct effect on the present issue Samsung's warranty calls for this part to be repairedWe must address all issues, we cannot repair just the boot loopShould the damage remain it could cause more issues over timeAs a one-time courtesy the $hold has been void, and service has been provided at no cost to youThank you

Complaint: ***
I am rejecting this response because: Company has never contacted me in regards to this matterThey advised call would have happened on 2-It did not.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I HAVE AT NO POINT SAID THIS IS A WARRANTY ISSUE AS SAMSUNG IS SAYING I FEEL SAMSUNG SHOULD STAND BY THERE PRODUCT AS I RECEIVED THEIR PRODUCT UNUSABLE THERE (YES THERE ) REP CAME TO MY HOUSE ON SEP AND INSPECTED THIS TV SAYING I DID NOTHING WRONG TRULY THIS IS THERE RESPONSIBILITY TO DELIVER A PRODUCT THAT WORKS I HAVE CONTACTED SEARS AND THEY SAY I MUST DEAL WITH SAMSUNG THE LATEST CONVERSATION WITH SAMSUNG AFTER YOU NOTIFIED THEM IS SAYING THEIR IS NOTHING THEY CAN DO SO I HAVE NO TV THAT WORK AND I AM OUT $AT LEASE I FEEL THIS COMPANY SHOULD FIX IT IF THEY DO NOT WANT TO REPLACE IT THANK YOU FOR YOUR HELP ***
Regards,
*** ***

I am rejecting this response because:
I was forced to pay for the replacement from Samsung. I was also forced to purchase and additional monitor due to Samsung's months of delay caused by it's own mistakes. The process is now over months old and is not within a reasonable timeframe. I am insisting on the full refund of the bad monitor from my original purchase. That will help cover the cost of having to purchase at my expense and loss for being forced to purchase a new monitor due to Samsung's negligence

Complaint: ***
I am rejecting this
response because:
I actually accepted the offerI recieved a replacement phone on 3/The following day on 4/the same pink line appeared on my phone screenI either was given a defective phone in exchange or given the same phoneI have emailed Samsung and recieved what I'm guessing is a form letter giving me instructions for troubleshooting instructions for removing the lineI have attempted these before on my original phoneI am going to attempt to contact them againI have little faith in a resolution without your assistance.
Regards,
*** ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # GT-P5210ZWYXAR. Samsung has authorized a one-time free-of-charge repair accommodation for the customerWe apologize for any inconveniences and delays the customer may have
experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***6. Thank you

Samsung has reviewed Mr*** claim in regards to the rebate for his phone. Our system shows a rebate check in the amount of $was issued on 3/20/to the address on file. Please allow for 7-business days after the check has been mailed to receive it. We apologize for
any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their washerThe customer has been informed their rebate is being handled accordingly and will be expeditedWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have
customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DV331AER/XAA. We are very sorry to read how upsetting this experience has been for the customer, and that they have been left with paying for the total cost of repair when in fact the parts
should have been coveredPlease understand that our technical support staff over the phone is not able to diagnose the actual part required to resolve any product, so at the time of explaining the customer was out of warranty, it was to explain they were outside the limited year parts and laborIf we had set the customer up for service, or the customer used an authorized servicer, upon finding it was the control board, the customer would not have been charged for the partsWe have requested for the customer to send us a copy of the tech’s work order, and receipt of payment, we can reimburse the parts cost to which the paidThe customer may email Ms*** *** at: ***[email protected] or if they have any questions can contact her at the below phone numberWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer regarding their RefrigeratorThe customer has been set up with an appointment for the Technician on 04/04/2016.We apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case #***Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimSamsung’s warranty clearly states that a proof of purchase receipt along with the defective product must be returned in order to receive warranty serviceAs a one-time courtesy the authorization to
replace the charger has been warrantedHowever, for any future accessories that may need replacement Samsung will require receipt of the original product prior to receipt of repair/replacementPlease return the defective charger upon delivery of the replacementService Ticket #: *** Thank you

Samsung has accommodated the customer with a free of charge repair on her washerThe customer will receive the information to her email address with the repair service transcation # *** We apologize for any inconveniences and delays the customer may have experienced with this case.
For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review. However in Mr*** case, he was previously advised that the images of the damage had been reviewed and deemed to be physically damaged It was explained to Mr*** that panels do crack due to manufacturing defects but those types of cracks would not start from a central location The spider web cracks on Mr*** internal screen show signs of impact Based on this information and in conjunction with what we have in our system, Samsung’s stance remains the same. No accommodations can be made due to the physical damage to the unit. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because:This is the same respon that I got last timeThe number is for Samsungs President Line, here no one picks up nor do they call back aftwr adking for a call back numberMy specific request is fir Samsung PayHow do I get in touch with some one at Samsung Pay to help solve this issue The regular customer service number at Samsung Pay has been of absolutely no help so farNo one seems to know how to help solve this issue and resolve it quickly
Regards,
*** ***

Samsung has contacted Mrs*** regarding her concerns with her refrigerator. Unfortunately after several attempts made on 2/22, 2/23, 2/the agent has not been able to get in touch with the customer. Please contact the agent that has been attempting to reach you for further
assistance. We apologize again for any inconvenience and delays the customer may have experienced with this case. Thank you

Our files indicate that the customer’s complaint regarding Model # LNT4671FX/XAA has been reviewed an additional time per customer’s rebuttal request We will not be modifying our original response of no accommodationsAs indicated previously, our records show that the customer accepted our proposal of only covering the costs of part(s)We had no legal obligation to do this offer due to the settlement expiring however we did so as an accommodation for customer satisfactionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***1. Thank you

Complaint: ***
I am rejecting this response because:Never heard from them
Regards,
*** ***