Samsung Electronics America Inc.

Samsung has reviewed Ms*** complaint in regards to her phone. Our system shows the agent who handled the complaint spoke with Ms*** on 8/19/to discuss the complaint. The agent submitted a FOC (free of charge) follow up service request; reference Txt#
*** for the device due to promises she was given to send the device back for service. A UPS shipping label; reference UPS tracking number *** was issued for Ms*** to send the device in for service. Please have Ms*** send in the device (if she hasn’t already) at her earliest convenience in order to proceed with the claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We do understand your concern, however, as previously stated Samsung will require the handset be returned to the Samsung Repair CenterIf you seek an immediate replacement option we must refer you to your service provider directly if insurance was purchased for your product.To receive any resolution from Samsung please utilize the UPS E-label already provided.Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF263TEAEWW/AAWe offered the customer a pro-rated
refundCurrently, we are waiting for their response/acceptance to begin the process We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their concerns with their RefrigeratorSamsung has been notified the customer has made contact & arrangements with Dealer Support for an exchange
We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because: I did receive the refund but not until 2/24/As they stated they received the TV back on 2/7/that's weeks I had to wait for my refund not 3-days like they also stated in their responseI was without my money and or TV for weeks which is totally unacceptablethey need to work on their customer serviceI'll will never buy another samsung product and I will continue to tell anyone and everyone not to purchase anything samsungLet them know I bought a Sony and it works as advertised
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung warranty it clearly states the product must be shipped to Samsung for warranty serviceShould the product be returned and concerns still remain
Samsung would require a second evaluation of the product in order to provide resolution. No secondary evaluation was provided for the device in question.If the consumer choses replacement at the Service Provider level they must abide by the policies of that carrier. Samsung's obligation is to provide repair service, we do not provide immediate replacement.If there is a unit in your possession that is experiencing technical trouble Samsung must ask that the unit be shipped to our repair facility for warranty service.Please contact Samsung customer Support at *** to arrange a new service ticket.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI had previously contacted the Revdex.com once receiving contact from the business to close the complaint
Regards,
*** ***

Samsung has contacted the customer regarding their Note The customer has requested a loaner replacement, unfortunately Samsung does not offer and loaner
programThe customer confirmed he will go to his retailer for a refund of his Note We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint:
I am rejecting this response because: Offered $promotional code have a ZERO actual value because I have to spend another REAL money to use this coupon to buy overpriced garbageSamsung has advertised that order would be delivered at 4/20/but liedThey advertised that device will have UFS memory but put cheaper and slower (30%) memory UFS Also now this phone NOT full compatible with *** network (no way to disable unstable VoLTE) but locked on itSamsung is liarsEvery person from Samsung has lied to meEven Sharena from Office of the President-Samsung Direct lied that Samsung can't upgrade days shipping to overnight but many people has reported on XDA forum that his order was upgraded but mine notSamsung has lost me as a client, but now I will fight to get this piece of garbage back to the mendacious company
Regards,
*** ***

I ve got a Samsung washer that has had multiple issues and multiple repairsThe unit is less than a year old and Samsung service technician are not able or willing to correct the problem with the unitAfter months without properly operating unit I seek a replacementSamsung are violating their warranty agreement.Replacement of a defective Samsung washe

Our files indicate that the customer’s complaint regarding Model # *** has been reviewed an additional time per customer’s rebuttal request. We have contacted *** services regarding the customers repair(s)The servicer advised that a service visit is scheduled for 09/25/Agent also explained that if service technician confirms possible miss-diagnosis then the customer will receive reimbursement however if determine replacement of Temp Sensor and Thermometer were needed then customer will not receive reimbursementWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***. Thank you

Samsung made several attempts to Mr*** by email *** on 01/30/at 05:pm and again 02/01/at 1:pm; Txt #*** apologizing for the miscommunication with Samsung. RE: “I have ordered a Samsung SSD PRO 512gb from *** on January 7th but the product
never shipped and estimate for next shipment was January 24thI contacted Samsung because they advertise same product on their site: ***/ with shipping dates 5-days after an orderI confirmed with the sales person that they do indeed have this product in stock and it will ship right away, I cancelled my *** order and ordered from them with those reassurancesFew days after I got a message that product is on backorder, and now it has been almost weeks and I got no updates on what is happening.” Up to date, there has been no response to our emails from Mr***. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. In order for Samsung to provide assistance we will require the handset be shipped to the Samsung Repair Center for evaluation if the issue cannot be resolved by simple troubleshooting, or the service
provider cannot provide resolution. If the phone is still within its one year manufacturer’s warranty period, and repairs fall within the warranty guidelines; repair service will be rendered. As the manufacturer our obligation is to repair the unit, but we must be able to determine root cause for the issueAdditionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing. In some cases, they may send out a replacement phone and the defective phone is sent back to them in return. For more details on a possible exchange, please contact your service provider. If you would like to receive troubleshooting, or send in your handset for evaluation please contact Samsung Customer Support at *** If you are in need of a device during repair we would advise contacting your local service provider for possible loaner availability. Unfortunately, Samsung cannot fulfill the request of replacement. We do apologize in advance for any inconvenience this may cause

Upon further review of the customer’s file, the customer was contacted by Technical Support but the customer informed she will be out of town and requested a call back upon returnWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Complaint: ***
I am rejecting this response because: they refer to warranty...but this is a defective and advertisement for an day old phone I cannot be without phone for days They are selling defective equipment they are aware of and falsely advertising merchandise
Regards,
*** ***

Samsung has contacted the customer regarding their tabletThe customer has been set up for a free of charge repair under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer
contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because:
They want me to pay the shipping cost againNow the price of the item is higher than what I paid beforeSo basically I need to pay more to get my item after waiting monthsNever ever buy anything from samsung.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This is a completely invalid responseI got a phone call from the office of the president and after taking minutes to explain how the handle broke off and caused damage to my refrigerator, she simply said they weren't going to do anythingJust to let everyone know, the inside door shelves of my refrigerator are also beginning to crack and break nowSamsung offered no resolution or assistance to my problem at allA broken handle is hardly what I would call cosmetic damageI will be sure to let everyone know the quality of product Samsung is producing and this has been the worst customer service experience I have ever had
Regards,
Barlow ***

Samsung has reviewed Mr*** claim in regards to his phone. Our system shows the agent who handled the claim advised Mr*** that Samsung cannot honor his request for a refund The agent was not able to validate the warranty of the device at the time of the call to
be able to validate its warranty. After the call ended, the agent was able to confirm the device was covered under warranty to be set up for service However, Mr*** had declined the offer for service and told the agent that he would explore his other options Mr*** wanted to know what phone he would use while his is being serviced. The agent advised Mr*** that Samsung doesn’t provide a loaner phone and he would need to find a temp phone. If Mr*** would like to be set up for service, please have him contact the agent who handled the claim or Samsung customer service for further assistance. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr*** claim in regards to his refrigerator. Our system shows a refund check in the amount of $2,039.00; reference Txt# *** was issued on 8/03/for the unit. Please allow 7-business days after the check has been mailed to receive itWe
apologize for any inconveniences and delays the customer may have experienced with this case. Thank you