Samsung Electronics America Inc.

Samsung has attempted to contact the customer regarding their TabletUnfortunately, the customer has been unavailablePlease have the customer contact us at *** so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with
this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer regarding their washerThe customer has been educated regarding the voluntary recall programWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at
*** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Dear Valued Customer,
Thank you for contacting the Office of the President at Samsung Electronics AmericaWe appreciate your interest in Samsung products and technologyWe have forwarded your request to the proper department for further consideration
Best Regards,
SEA Office of the
President

Complaint: ***
I am rejecting this response because: This is a generic, looped and un-true response from Samsung.Please look at the attached screenshotI just received this email from Samsung today (Dec 8) because I called in this morningPlease note that I was asked to confirm my addressThis had happened multiple times throughtout the course since August, both when I called in and when I replied to the email.Below are the dates when I received the email and had replied to confirm my address for Samsung to re-issue my checkI would be happy to provide evidence of these emails. Aug 3rdAug 17thOct 19thNov 11thNov 14thNov 23rdNov 28th Please help me resolve this outstanding issue
Regards,
*** ***

Under the coverage section of the Samsung Standard Limited Warranty we must advise that physical damage is no covered. Samsung is unable to speculate the cause of damage, but only report our findings upon evaluation. Samsung can repair the LCD, however, a service charge would be
associated. We have confirmed a substantial discounted rate of repair was extended; reducing the cost of repair from $to $70.31, but this offer was declined. Samsung would be unable to offer any additional discounted offers, however, should you choose to accept the repair you are welcome to contact Samsung Customer Support at ###-###-####, refer to the previous ticket # of *** so the agent can reference the previous repair offer. Thank you

Samsung has reviewed Ms*** claim in regards to transferring her data from her Sto Sphone. Our system shows an agent made several attempts to contact her but have been unsuccessful in reaching her. The agent left their contact information for Ms*** to call back if she still
needs further assistance. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Hello,We certainly understand your distress regarding the functionality of your aunt's handset, and apologize for any ongoing issues she may be experiencing. In order for Samsung to provide assistance we will require the handset be shipped to the Samsung Repair Center for evaluation if the
issue cannot be resolved by simple troubleshooting, or the service provider cannot provide resolution. If the phone is still within its one year manufacturer’s warranty period, and repairs fall within the warranty guidelines; repair service will be rendered. As the manufacturer our obligation is to repair the unit, but we must be able to determine root cause for the issueAdditionally, if your aunt has purchased insurance through the service provider, some providers do offer a replacement policy on phones which need servicing. In some cases, they may send out a replacement phone and the defective phone is sent back to them in return. For more details on a possible exchange, please contact the service provider.If you would like to send in the handset for evaluation please contact Samsung Customer Support at ###-###-####. If she in need of a device during repair we would advise contacting her local service provider for possible loaner availabilityUnfortunately, Samsung does not provide loaner units or immediate replacement. We can, however, request to expedite service to help alleviate some of the turnaround time.We do apologize in advance for any inconvenience this may cause.Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim
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Under the coverage section of the Samsung warranty it clearly states your product must be shipped to Samsung at Samsung's expense for warranty service
In review of the customer information provided, Samsung has no history of providing evaluation/repair/replacement of your phoneAdditionally, if your device was replaced by your service provider Samsung cannot account for any previous repair history that may have occurred to that phone. Please note, Samsung does not issue refurbished units to any Service Provider for distribution
If you would like to send in your device for evaluation please contact Samsung Customer Support at ***. Samsung would not be able to fulfill the request of a replacement device
Thank you

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, January 29thThe price of the HW-JSound bar was incorrectly displayed at $20, when the correct price was $We regret and apologize for this error; unfortunately, we are not able to process
the order you placed at the $price Payment was not taken from the customer as we do not charge the customer until the product actually shipsAn authorization for the amount of the order was submitted, but has been reversedSamsung notified the customers that purchased this product as quickly as possibleNotification was sent to customers upon cancellation. As per our online terms of sale, Samsung reserves the right to modify or cancel promotions at any time without noticeWhen you submitted the order on Samsung.com you agreed to our Terms of Sale which states In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred"We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand Again, we sincerely apologize for the incorrect information posted on our website

Complaint: ***
I am rejecting this response because:
I did not request a "loaner phone"And they are not solving the problemThe problem is that Samsung in it's infinite wisdom wished me to send my charger BEFORE receiving a new one, leaving the phone I currently own USELESSI do not need the charger anymore, as I went out and got one from my phone company, *** for FREE, and they gave me absolutely ZERO hassle in terms of getting a new chargerThey also shipped it OVERNIGHT FOR FREE, and They didn't even ask for the defective one back! They understand when a customer spends $dollars on a phone, at the very least they could supply a working chargerThanks, but no thanksI wish Samsung to send me another label so I may mail their useless charger back to themToo little, too late.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have submitted all documentation that they request, I advised them if they are in need of anything else to let me know, I have not heard from Samsung since their last request for Billing statementI have heard nothing from them at all, If I can down load the video for E-mail you will see the reason for getting sick removing the dirty, black smelly water from the machineI have not been notified by samsung requesting any other documentation periodI received another E-mail dated 05/01/in reference to ticket #*** no update I do not understand original Claim *** was set up by Robert 02/21/at ###-###-#### his E-mail ***This claim was set up in February, all documentation was sent before Marchnever any answer, so why are they starting a Ticket now, what happen to the claim number that they gave me that is listed above
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung tabletAfter further discussion with the customer, the customer stated that the issue has been resolvedA service ticket has been set up and she has packaged the unit to send in for repairsWe apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because:
At no point will them offering zero reparations be acceptable.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I did call and spoke to a few people one of those people was *** from the New Jersey president office, I was told by this lady that Samsung does not replace defective itemsthey repair (or refurbish them)I have a TV that I can't watch because it came into my home defectivewhy wouldn't I call SamSung to apprise them of the problem? I am not a rich woman, I can't afford to throw out the tv and purchase another just to avoid any headachesI definitely calledseveral timesto no availSince I posted this complaint on the Revdex.com web site I contacted *** *** (again) this time I was advised not to make the monthly payments until this matter is resolved
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I still hold my stance that Samsung is accountable for providing me a replacement due to the reasons I previously listed and I will not be backing down on thisI will be going to my local news station next if a resolution can not be agreed upon
Regards,
*** ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # EV-NX2000BFWUSWe have advised to the customer that we would not be able to grant his request for service due to the fact that the unit in question was damaged out of the boxThe customer purchased
their product as open box/refurbished and from a non-authorized Samsung dealerOur limited manufacturer’s warranty does not warrant non-authorized refurbished units nor open boxWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***1. Thank you

I have the same issues with Samsung LCD TVs bought in as many many others I bought LCD TVs at the same time in & facing the same issues as many other consumers Samsung won't admit & own up to these issues & the faulty bad TVs that were sold to customers in The Customer Service is horrible & non-existent as many here post The only option they leave you with is to purchase a new TV Samsung lost me as a customer for life

Samsung has reviewed Mrs*** complaint in regards to her refrigerator. Our system shows the agent assigned to the claim spoke with Mr*** on 10/24/to discuss the case. The agent informed Mr*** that the part he felt was a missing part from the manufacture was in
fact a part to repair his unit The agent also informed Mr*** that Samsung will not reimburse him the $for his OOW service repair. Regrettably, no accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

I am rejecting this response because:
I refuse to send my phone in again and it not to be fixed, the phone is only months old maybe youngerI can get the receipt from *** ***to prove how old it isI will not have it sent in and be told it can not be fixedI just want a refund so I can go elsewhere with my business

Samsung has attempted to contact the customer regarding their smart phoneUnfortunately, the customer has not been availablePlease have the customer contact us at *** so that we may assistWe apologize for any inconveniences and delays the customer may have
experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you