Samsung Electronics America Inc.

Samsung has reviewed Ms*** complaint in regards to her dryer. Our system shows the agent assigned to the case made several attempts to contact Ms*** by phone but have been unsuccessful in reaching her. The agent left voice messages for Ms*** with their
contact information to return the call for further assistance. In addition, the agent followed up each attempted call with an email to Ms*** email on file. Please have Ms*** return the agents’ call or reply to the email(s) at her earliest convenience if she still needs assistance with her claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has attempted to contact the customer at to address their concerns regarding their TabletUnfortunately we have not heard back from the customer.
Please have the customer contact us at *** so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:I have not received any messages regarding scheduling a time for a technician to come out and take a look the refrigeratorI will supply the phone number and email address again*** at ###-###-#### or ***
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards to his Note refunds. Our system shows four (4) compensation requests were submitted on 7/21/in the amount of $920.70; reference Txt# *** for IMEI# ***; $920.70; reference Txt# *** for IMEI#
***, $920.70; reference Txt# *** for IMEI# *** and $920.70; reference Txt# *** for IMEI# *** for all devices. A Compensation ReqSubmitted email was sent to Mr*** email address on file on 7/21/17, notifying him that the refund has been submitted. Once approved, Mr*** will receive a Compensation ReqApproved e-mail followed by a Compensation ReqProcessing e-mail notifying him that the check is being processed to be issued in the system. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Upon further research of the customer’s file, there will be no further accommodations for out of warranty repairsWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because: As issued to the office of the presidents, I have submitted TWO screenshots that are two months apart, where Samsung not only ADMITS to the issue being a software update, but claimed that they were working on fixing thisA video has been submitted to Samsung showcasing the issue, so to claim that this is working correctly is willful and wanton denial of a warrantyI indeed stated that I did not see the reason for a second repair technician to come out, because the FIRST ONE SAID THERE IS AN ISSUEThis person, Craig from *** ** said he "doesn't understand how the TV is useful" in the state it is inHe contacted Samsung technical support as well as Samsung engineering of the issue and non had a fixWell, the fix was apparently to claim that the TV is working within spec, ignoring my screenshots, video evidence and THEIR repair technicians and siding with a Samsung Engineering Employee that has never evaluated my TVThe office of the presidents stated that they would submit for a refund for a product still not fixed.
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe must advise the device has been tested and received an IP (Ingress Protection) rating of IP67, which means that it is protected against dust intrusion and capable of withstanding water
immersion of between cm to one meter for minutesThe unit has also passed military specification (MIL-STA-810G) testing against a subset of specific environmental conditions, including temperature, dust and sand, shock/vibration, and low pressure/high altitude. Please note, covers must be tightly closed to withstand these tests, however, it may not perform as shown in all extreme conditions.If liquid damage was found during evaluation this may indicate the phone was not properly sealed when in contact with liquid, or the liquid contact was too severe. Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset. Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over time.In these circumstances, due to Samsung's policy concerning repair, it is no longer feasible to attempt to repair the phone because the cost associated may in most cases cost more than the actual value of the unit; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer unrepaired. Although Samsung cannot honor the request of a replacement, as a one-time courtesy, we will offer to provide free of charge repair. Please utilize the *** *-label we have emailed to *** for the return shipment of your product to Samsung, and refer to Service Ticket # *** Thank you

Samsung has reviewed Mr*** complaint in regards to a refund for his Samsung.com order. Our system shows a refund in the amount of $640.50; reference Refund ID number *** was issued for the order Please allow 3-business days to see the funds reflected back on
the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Products are great....customer service processes do not support growth effortsI spent hours and hours and hours trying to speak with anyone who could resolve my issue to no availFor months I was patient only to be decieved again, and againI still sit without my products after months of the "run around"
From my recent experiance Samsung is not interested in customer loyalty, customer satisfaction, or customer relationships, rather generating rev through any means possible appears as the only strategy in playregardless the impact on the consumer
In the long run customer loyalty is essential for long term sustainabilityIf samsung plans to achieve their goal of 400$ rev and gain the leading market position by they better focus not only product support but all customer supportIf Samsung uses the same customer relations approach on others, as they used on me, the future of samsung may not withstand in the endBest of luck, SamsungI loved your products I know I am only a small fry and loosing my business is meaningless, but I feel a certian sadness knowing I will never have a samsung product again..Nonetheless, your complete disregard to my satisfaction as a customer will forever taint your image in my mindMistakes I have tolerance for, it is the inability to recognize and rectify that mistake that I refuse to tolerateI expect better from a "global leader"All I wanted was what I payed for and what I was promised....that, in my eyes, is not too much from a company of this magnitude

Complaint: ***
I am rejecting this response because:I will wait until the phone is successfully repaired and then accept the response!
Regards,
*** ***

Complaint: ***
I am rejecting this response because the product does not require service, it requires full replacement The item was defective out of the box, improperly made, poorly done, and needs to be replaced with a new item This is an unserviceable item, the monitor is burnt out, it cannot be serviced
Regards,
*** ***

Upon further review of Mrs*** complaint, our system shows she was previously advised that she cannot receive a refund without having possession of the washer In addition, Mrs*** disposed of the unit prior to requesting the refund Regrettably, Samsung’s stance remains the same. Without the washer in Mrs*** possession, no accommodations can be offered for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, the television was shipped on 9/with FedEx tracking number ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # ***Samsung has advised to the customer that it was determined by our authorized service repair team that the unit was deemed to have physical/cosmetic damage due to liquid damage
therefore unit would be susceptible to complete component failureSamsung has investigated this type of damage and results of testing show a unit will not display this type of damage if there was no liquid presentThis type of damage voids Samsung’s limited one year manufacturer’s warranty and any repairs would be out of warrantyThe Limited Warranty, paragraph 5, can be referenced for exceptions/limitations. If the customer wishes to proceed with the repair, she just needs to notify Samsung to set up the request but it will be at her expenseWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because: The quality of manufacture of my Samsung was not sufficient enough to withstand the smallest impact (My *** is sturdy enough to not be affected at all) The TV Samsung sold is not worth the price they chargedNegligent manufacture, planned obsolescence, and hiding behind fine print are my experience with SamsungGigantic rip-offLook at the Picture! They called this cosmetic damage! The TV doesn't work at allThe repair man says I cannot even pay to have it fixedThe repair man says Samsung makes it to be so expensive to fix it has to be replaced.
help,
*** ***

Complaint: ***
I am rejecting this response because: The Next Reasons: ONE: I did not ask for a refund, I am asking a refrigerator exchangeI am asking for a 4-door refrigerator cubic ft or bigger is what I have,is what I paid for, is what I need and is what I am asking. TWO: At this moment I am in the same status that I was when I reported my refrigerator malfunction to Samsung a month ago. Yes, Samsung said that they will submit a refund ,but still I do not know when and howI have been asking so many times but they do not answerJust ask me to wait for to hours for an e-mail that it is never comingI mean, I am still waitingI am in the same statusEvery time that I call because of what they promised did not come true then they start over again from the scratch and ask for a copy of the purchase receipt. THREE: The refund that Samsung is talking about is the money that I paid for the refrigerator without taxes ($2,599.00)which is much less of the MSRP price at the time of the purchase, As they know MSRP price was $4,plus taxes at the time that I bought my refrigeratorUnfortunately the discount is not shown in the purchase receipt but they know and it is easy to prove itBy accepting this refund it will let me in a position where In order to buy a refrigerator I have to pay at least: Taxes again and the discount I got.Not to mention all this inconveniences so farIt is just not right! it is not a fair business! FOUR:Still I need your help Revdex.com until I reach the end of this complain,please. I really appreciated your help in this case.
Regards,
***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our records have confirmed liquid damage is present on the LCDUnfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner
workings of the handset. Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over time.Samsung cannot authorize repair of the fingerprint scanner as the LCD requires replacement in order to repair this feature. Samsung as courtesy can offer to repair the device at a discounted rate of $70.31.The service ticket has been adjusted to reflect this rate and phone will be held for business hours to allow time for paymentIf no payment is received the phone will be returned unrepairedTo make payment please contact Samsung Customer Support at ###-###-#### and provide your service ticket #.Thank you

Samsung has reviewed Mrs*** complaint in regards to upgrading her phone. E-Commerce has reviewed Mrs*** request for Samsung to pay off the remaining balance on her Galaxy SEdge device through *** in order to receive the Note discount for
being a former Note owner An E-Commerce agent contacted Mrs*** and informed her that Samsung would not be responsible for any unpaid cellular devices regarding the Note Promotion discount The tradevice will need to be paid off in full before being able to submit the device for the Note Promotion. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because:Samsung knew that they were selling defective merchandise from the start, they want to get away with unloading this defective merchandise by ripping off the consumer, I do not feel that I am asking for too muchI want a full refund up front for what I paid for my washerI don'f feel that I should be forced to go out and purchase another washer, and have Samsung refund me for less than what I paid for my original washer, not so long ago. I tell you what, I will never purchase another Samsung product after this, and I am going to tell my friends, and anyone else that will listen about their cheap defective merchandise, and I will be sure to let everyone know how they put their want to play manager flunkies at their executive office on the phone, these powerless non educated people aren't worth a damn.They couldn't complete a puzzle if all they needed to do was to add the last two remaining pieces to the puzzle, Samsung, NEVER AGAIN!!!All I want is my money back.
Regards,
*** ***

Upon further review of Mrs*** concerns we apologize for the delay and any inconvenience this issue has caused. At this time our system is showing that the refund was completed and payment issued on 01/10/for direct deposit the payment may take up to business days to show in Mrs*** account. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim#***. Thank you