Samsung Electronics America Inc.

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Please be advised that Samsung has no judgement on any service providers decision to replace/refund a consumers product.  All decisions regarding replacement would be solely at the carriers...

discretion. As for Samsung, our obligation is to provide repair service.  If you find that you have a device in need of evaluation/repair please contact Samsung Customer Support at ###-###-#### to arrange a new Service Ticket at which point details regarding repair would be provide.Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. The Fast Charge Wireless Charging Stand would need to be returned to Samsung for evaluation purposes prior to any refund being authorized or processed. Please use the UPS Premailer which...

will be delivered to your home within 1-2 business days for return of the product accompanied with the proof of purchase receipt. Thank you

Samsung has reviewed Mr. [redacted] claim in regards to the return of his phone for a refund.  Our system shows Mr. [redacted] did not use the return label Samsung provided to return his phone back to the warehouse.  An E-Commerce agent sent Mr. [redacted] an email requesting...

the tracking number for the package in order to be able to assist him further however up to date, have not receive a reply to the email.  Please have Mr. [redacted] reply to the agent’s email with the required information at his earliest convenience in order to be further assisted with this claim.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has contacted E-Commerce regarding the customer’s concerns. As per E-Commerce, the customer placed an order for a speaker on Samsung.com and no longer wanted the product. The customer requested to return the product and was informed of the return policy. We informed the customer of Samsung...

Direct return policy.
 Non-defective products:
A product that was purchased from Samsung.com can be returned for a refund within 30 days of purchase. We will refund the amount you paid for item to the payment method you used to place your order. The customer is responsible for the return shipping cost. After the product has been received back at the Samsung warehouse a refund will be submitted for your order.
 
Defective/Damaged product:
A product with a quality or operational defect that was purchased from Samsung.com can be returned for a refund within 30 days of purchase. We will refund the amount you paid for the defective item, and any applicable shipping charges to the payment method you used to place your order. We will provided a prepaid return shipping label. After the damaged product has been received back at the Samsung warehouse a full refund will be submitted for your order.

I hope all is well.  The day after I filed the complaint the company shipped my order, which is the resolution I wanted.  I consider the issue completely resolved.  Thanks very much.

Samsung has reviewed Mrs. [redacted]’ complaint in regards to his refrigerator.  Our system shows the agent assigned to the claim spoke with Mrs. [redacted] on 9/13/17 and advised her that at this time, she would need to proceed with service for the unit.  Mrs. [redacted] agreed to proceed with the...

service request; reference [redacted] previously submitted to repair the unit.  The agent advised Mrs. [redacted] that an ASC agent will be in contact with her to schedule the repair.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has contacted the customer regarding her concerns with her electric oven.  The customer has been advised that the unit does not...

have a warranty with Samsung as the unit was purchased from [redacted] outlet and there will be no accommodations.  The customer was not happy with resolution and disconnected the call.  We apologize again for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim#[redacted].  Thank you

I have received Sansung's response regarding case number [redacted] to refund my faulty refrigerator; however, I have not received the refund or the paperwork they want me sign in order to receive the refund.

Samsung has contacted E-Commerce regarding their concerns; the customer has been refunded and compensated with a $50 off his next purchase reward.

face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be in contact again if theyou do not honor their word.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
There is no way the television was damaged from impact. Birds did not fly into it regardless of their technicians theory. 
Regards,
[redacted]

Samsung has reviewed Mr. [redacted] claim in regards to his microwave.  Our system shows a compensation request in the amount of $200.00; reference # [redacted] was submitted for the unit.  An agent called and left a voice message on 5/03/17 requesting the acceptance document. ...

Once Mr. [redacted] sends back the acceptance document with all required information, the Refund Dept. will be able to process and issue the refund.  Please have Mr. [redacted] send in the acceptance document at his earliest convenience to proceed with the refund. We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Samsung has contacted Prizelogic regarding the customer’s concerns. As per Prizelogic, we were unable to locate a submission for the customer. Please provide all information used during the submission so we may manually submit the customer. We apologize for any inconveniences and delays the...

customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Upon further review of the customer’s file, the customer has been offered a one-time free of charge accommodation for their Tablet under transaction # [redacted]. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]. Thank you

Samsung emailed Mrs. [redacted] a FedEx return shipping label on 2/16/17 and system shows the product is in transit.  The expected return delivery date is 2/23/17 and we have informed her that the refund process will begin once the product is accounted for in the warehouse.  We apologize for...

any inconveniences and delays the customer may have experienced with this case.  Thank you

Samsung has contacted the customer regarding their concerns with their Television. Customer was requesting free of charge repair for white dot issue. At this time there will be no...

accommodations.  We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

Samsung has contacted the customer regarding their refrigerator. Unfortunately, the unit is too far out of warranty and repair cost would be the customer’s...

responsibility. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

I am rejecting this response because:It still says under review on the Samsung promotions page, it does not say approved, and when will my check mail out

Samsung has reviewed Mrs. [redacted] claim in regards to her dryer.  Our system shows the agent who handled the claim called Mrs. [redacted] on 7/26/17 and advised her that an agent from the [redacted] team would be contacting her (today 7/26/17) to present her an accommodation offer....

 Mrs.[redacted] told the agent that she would wait on the call from The [redacted].  Prior to contacting Mrs. [redacted], the agent spoke directly with a [redacted] supervisor and was reassured that an agent would contact Mrs.[redacted] to assist her further with her complaint.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your help resolving this matter.
Regards,
[redacted]