Samsung Electronics America Inc.

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that our file history indicates that our product support team provided additional troubleshooting methods to the assigned service centerAfter further review of with the
technician, we see our Product Support team is currently evaluating the issue and an exchange request has been submitted for further approvalOnce all necessary approvals, have taken place a representative from our Exchange Division will make contact with the customer to finalize the processWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their washerThe customer has been confirmed for their service repair appointment for 12/5/under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further
inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:
Samsung set up a service appointment and promptly cancelled it because they could not find any one close by to service the washerSamsung offered to buy back the washer which would leave me in a terrible position because it was on sale at the time and they would not reimburse me sales tax and the price of my extended warrantyIt seems Samsung never intended to uphold it's warrantyI am very disappointed in Samsung and my complaint against them standsThis matter should have been resolved in December and here it it April and I have a brand new leaking Samsung washer thanks to Samsung.
Regards,
*** ***

Samsung has reviewed Mrs***’s complaint in regards to her Samsung.com order. E-Commerce has advised that the below email was sent to Mrs*** on 1/16/18, to the email address on file. Dear *** ***,Thank you for contacting Samsung Direct, Office of the PresidentWe
appreciate the opportunity to respond to your concernsYour feedback is very important, as it allows us to better understand how we can improve our consumer’s customer service experienceWe are sorry to hear that you’re experiencing an issue with your www.Samsung.com orderAfter further research, I can confirm that the Promotions Department has approved and validated your request for a replacement promotional codeAt this time, we are just waiting for upper management to generate the promo codeOnce processed, a notification will be sent to you via email from the Promotions Department, deploying the promo codeWe apologize for any inconveniences that may have impacted your experience with SamsungWe hope to have a resolution for you soonIf you have any additional questions or concerns, please email us backThank you for choosing SamsungBest regards.Sincerely, ***Office of the President - Samsung DirectThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI want to state that Samsung has asked that I return the TV and that they will not provide my refund until it is received I emailed them last week asking for a boxing kit to aid in packaging the unit and requested refund BEFORE the TV is returned as they have not proved to be honest or at all consumer friendly in the past months I have not yet received a reply from them Therefore, I do not know if or when this issue will be resolved

Complaint: ***
I am rejecting this response because: Today after numerous attempt to resolve this case and over month I am still waiting for the compensation and have someone contact meThey are very good and fast on this site to respond but not one have the time to call me direct and facilitate to close this issueYes they told me that will get the refund back but I still didn't receive the money or the phone call that prove when I am going to get the moneySamsung is so far one the worst customer service I deal with that
Regards,
*** ***

Samsung has reviewed Mr*** complaint in regards to his promotion with his Samsung.com order. PrizeLogics has advised that Mr*** request has been submitted and approved for the promotion. Thank you for being a valued Samsung customer, we apologize for any
inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # GT-P3113GRSXARSamsung has offered a one-time free of charge repair accommodation to the customerWe apologize for any inconveniences and delays the customer may have experienced with this case
For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***9. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has contacted the customer regarding their washerThe customer has been set up for repair with Dish; if the customer is still unhappy the company can be changed to A&E as Samsung does not provide documentationWe apologize for any inconveniences and delays the customer may have
experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate your product and determine the appropriate resolution to this issuePlease take advantage of the free shipping
instrument that will be provided for the return of your product Samsung product repair/replacement as a courtesyPlease contact Samsung at ###-###-#### for all service related inquiresThank you

Complaint: ***
I am rejecting this response because:
At the time of purchase, there was no mention that there would be at least a month delay in receiving the eCertificate. Additionally, this does not match either timeline given by Samsung customer service personnel. BTW, both of those timelines are well past and I have yet to receive the eCertificate. If their reply is accurate, then I guess I will have to continue to wait, but this information should have been given up front, and customer service should have been able to give me this info as well. I have little confidence in this latest timeline since the first two have gone by without any resolution. (Tomorrow, Jan will be months since I placed the order)
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***I would like to add that the TV is still in the process of being repairedOnce the TV is returned and in working order I will conclude at that time, the issue has been resolved

Samsung has contacted the customer regarding their RefrigeratorThe customer is being set up for a refund under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at
###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung WasherSamsung has reviewed the customer’s concerns and we understand that they have a repair need on their washerWe apologize for the inconvenience for this need, however, based on the model code
and serial number provided the warranty lapsed by 12/In an effort to settle this claim, Samsung offered a one-time out of warranty accommodation covering part(s) needed for the repair leaving the customer responsible for any trip/labor feesWe have taken the liberty of updating the current work order with MrApplianceAny original Samsung part(s) come with a day warranty, upon replacementThe labor of the service provider is typically days but some have longer, the customer would have to check with MrAppliance and their policy on that topicThe warranties are based on the same symptoms, if they should change or another part(s) become involved, then coverage cannot be guaranteed We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because:
Hello so now I am having another issue I purchased S8+ with the big during that period and now they are saying I didn't what kind of scams are you guys running at samsung?
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Although the response doesn't match what is being offered by Samsung, they are standing behind their productSamsung has offered to fix my phone free of charge under the warranty serviceI appreciate it very muchThank you Samsung!
Regards,
*** ***

This is unacceptable as samsung has now had this watch for three months three months wasted of my warranty on a watch that they clearly cannot fixthis watch was in my posession for HRS upon receiving the device newI have had No Use within the three months of ownership and now they are replacing the motherboard yet againI will never purchase another samsung product and will make sure that my family and friends are aware of the horrible assistance that samsung provides to its consumers
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Samsung has contacted the customer regarding their washerThe customer has been provided information regarding the recall to see if her model is affectedWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have
customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Ms*** claim in regards to the e-certificates. Our system shows E-Commerce is currently interacting with Ms*** on a possible resolution. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you