Samsung Electronics America Inc.

I am rejecting this response because:This problem existed doing the one year warranty. After four approved service calls by Samsung for the same problem. Samsung should have replaced this unit. Instead they sent me a letter dated April 1, 2014 informing me that my one year warranty had expired. The one year would have been up on June 29, 2014. Samsung deferred this problem until it became  some one else problem. Shame on Samsung for the amount of money they charge for new appliances we the consumer should expect their merchandise to last longer than one year before repairs are needed. Oh how we the consumer missed the old days we companies valued costumer satisfaction. t

Samsung has contacted the customer regarding their washer. Unfortunately, no further accommodations can be provided to the customer. We apologize for any...

inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I have yet to receive the gift card and it has been more than 10 business day so am concerned that they may not follow through on this resolution.
Regards,
[redacted]

Samsung has contacted the customer regarding their dryer. The unit is scheduled for delivery on 10/21/2016. We apologize for any inconveniences and delays the...

customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]. Thank you

Samsung has contacted the customer regarding their refrigerator. The customer has been informed that we will contact the refund department to reissue the link to the refund website. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further...

inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] . Thank you

Samsung has contacted Prizelogic regarding the customer’s concerns. As per Prizelogic, please provide an updated mailing address. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at...

[redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. Please note, software for phones using the Android operating system are produced by [redacted] and agreed upon by the carrier and the manufacturer.  If you are locked out of a device and require and simple...

troubleshooting is found unsuccessful; the only recourse Samsung may have is to factory reset the device.  Another option would be to have the phone shipped to Samsung for service if proof of ownership is provided. Remote access may not be an available option for account unlock assistance. We do apologize if there was an error which occurred during the attempted login of your device which resulted in a loss of data, however, we must ask that you refer to the Samsung Standard Limited Warranty [redacted] , Section: What are the limits on SAMSUNG’s liability? THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF SAMSUNG’S RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT SHALL SAMSUNG BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU. Again, we do apologize for any inconvenience this may have caused. Thank you

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]  yes I don't know what you guys received or what you didn't receive but I am positive I set my phone to you guys OK and dropped it off I have the receipts and sent all the necessary documentation to you this is ridiculous if you send somebody a prepaid postage label you should have it insured because whatever happened to the package or whatever Hans it's touched somehow someway it went missing i'm a consumer and I'm also very good customer Sam songit's not fair that I have to take this loss when all I was trying to do was send my phone in for repair I can understand if I shipped it myself but you guys sent me the shipping label to ship it back to your warehouse or wherever it was going and this is really not fair my next step is taking this to courtI have all the necessary documentation's

Manufacturer will not replace unit.  At point of purchase, I purchased a $1500 unit (which internal glass door 'blew-up' on Day 1.)  Due to issue with initial Unit, and replacement Unit inventory availability at BestBuy, BestBuy upgraded me to a different (better?) $2500 unit.  All my issues have been with the $2500 unit.  Samsung is only offering a refund for the $1500 unit.If I 'won' a $2500 unit, and, it had issues, I would expect that Samsung would 'replace' the unit with a 'like-for-like' unit.  Samsung states that they do not have control over the process/inventory.

Samsung has followed up with the customer regarding their washer. The customer received repair of their unit on 12/27/2016. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-####...

between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]5.  Thank you

I want to share my dissatisfaction with Samsung customer service over the repair of a washing machine. Had a recall service work done on a Friday. Washer stopped working that afternoon with an error message. Called Samsung four times from Friday evening to Monday and each time I was promised a call within 24-48 hours. Very frustrated that the people on the phone seems only able to say they are sorry and that someone will call me to schedule another service visit. The last person eventually told me that it is up to the contractor which provided recall service to schedule another repair visit. I called the contractor number Samsung provided. Guess what? They said it was up to Samsung to authorize a service first. Classic! Even though I told Samsung that the problem may not be directly related to the recall work, and may require repair expertise the recall contractors do not have or have not been trained on, they are clearly not interested in helping their customer solve this problem. I had a working washer before, but now for the last three days no washer. No idea who (and when) will call me to schedule a repair. All Samsung customer service people can say is they are sorry to hear my frustration, but it is out of their hands and I must wait for the recall contractor to call me. Seeing the many similar reviews and complaints from other customers, I really don't think my experience is unique. In fact, there is a clear pattern that Samsung is unable to provide a level of service that their customers expect. I will not buy another Samsung product anymore.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would have to question why I was asked to send pictures of my battery and water damage indicator if it was not going to make a difference.  I do hope Samsung reviews its policy in order to make this process seamless for its customers.

Samsung has reviewed Mr. [redacted] claim in regards to a refund for his headphones.  Our system shows the agent who handled the claim attempted on several different occasions to assist Mr. [redacted] in retrieving the serial number for the device.  In order for the agent to process the...

refund, the serial number is needed.  Please have Mr. [redacted] provide the serial number for the device in order to proceed with the claim.  We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Samsung has contacted Prizelogic regarding the customer’s concerns. As per Prizelogic,
"Arial","sans-serif"">the customer’s submission is under the name [redacted], email address [redacted]. According to the tracking number for this order, [redacted], the package was delivered to the proper location. In these circumstances, we require a police report and sworn affidavit stating that they never received the package in order to reship them their prize. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you

I am rejecting this response because: the appliance is still dripping. I have missed 4 days of work because this can't be serviced on my schedule. Samsung told me to ask Home Depot to replace which they refused it Samsung was not covering replacement of 2000 dollar appliance.

Samsung has reviewed Mr. [redacted] complaint in regards to his television.  Our system shows the agent assigned to the claim spoke with Mr. [redacted] on 10/18/17 to discuss the case.  The agent informed Mr. [redacted] that a service request; reference Txt# [redacted] had...

been submitted on 10/17/17 (prior to him filing the Revdex.com complaint) and needed confirmation that he wanted to proceed with service.  Mr. [redacted] confirmed with the agent that he would be proceeding with service on the unit.  An ASC agent has been in contact with Mr. [redacted] to schedule the repair.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung E-Commerce division has contacted the customer regarding his order.  As per e-commerce Mr. [redacted] was unhappy with the shipping time frame for which e-commerce has apologized.  The order according to the [redacted] tracking number ([redacted]) was delivered on 12/16/2016.   We...

apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. The one year warranty is valid for one year from the original purchase date of the phone. The repair for this device was not denied due to warranty time period, but due to physical damage at the charging...

port of the device. As a one-time courtesy a Free of Charge repair has been authorized.  A new Service Ticket has been authorized. Please refer to Service Ticket [redacted] and return the phone using the UPS E-label emailed. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF263BEAESR/AA.  We have addressed Mr. Fryzek’s concerns and have offered a refund to which he has accepted. We apologize for any inconveniences and delays the customer may have experienced with...

this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]5.  Thank you.

Complaint: [redacted]
I am rejecting this response because:
The primary problem that I have is that Samsung accuses ** of the error, ** accuses Samsung of the error.  ** reports that Samsung must do a charge back to rectify the problem. 
Regards,
[redacted]