Samsung Electronics America Inc.

Samsung has reviewed Mr. [redacted] claim in regards to his Note 7 refund.  Our system shows a refund check in the amount of 958.12; reference Txt# [redacted] was issued on 7/11/17 for the device.  Please allow 7-10 business days after the check has been mailed to receive it.  We...

apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: [redacted]
I am rejecting this response because:
The phone I bought is from [redacted] who still to this day doesn't provide the IME1 number on the receipt. These phones are expensive, what are people to do when they find out to late that Samsung has hidden requirements for Warranty.  As for their one time favor they can keep it, I through the phone away.
Regards,
[redacted]

First I admit that the phone was damaged because of me. I accidentally dropped my S6 Edge+ under the water for 5 seconds.Because of the design, I couldn't take the battery or anything out to dry. So I know there's no way I could revive my phone. So I sent down to Samsung with an expectation they would take a look and fix it for me. But no, they just sent the phone back without even communicating with me. The only word was "BER" beyond economic repair. What upset me here are 2 things. First, they didn't offer an alternative solution (like explaining how much it will cost to fix, refurbished phone, etc.). They just sent the phone back.
Second, I'm a platinum level customer. Yes, which means I'm even above silver and gold status. I bought tons of their products, only 1 item I had sent for service Almost every year since the Galaxy s3, I bought at least 1 device from them. So after this experience, it makes me think why do I spend all of my money to buy this corporation's products, only to receive nothing back from them, not even an attempt to show that they care.

Samsung has contacted the customer regarding their concerns with the washer. The customer was requesting a refund of $1600.  Mr. [redacted] has been advised of the options related to the recall which is either repair or rebate. We do apologize, however at this time there will be no...

accommodations.  We apologize again for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted].  Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Oven and Refrigerator. To further research the issue the customer is experiencing we have asked the customer to provide pictures of the issue and supply them to us in order for us to review them with our product...

support team. After consultation with the product support team, we have advised to the customer that they indicated that the issue was staining and that the units need to be cleaned. We suggested a cleaning agent to use and asked the customer to follow up with us after trying the solution. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]2.  Thank you.

Samsung has contacted the customer regarding their television. The customer has been set up for an SRA exchange under transaction #[redacted].

face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]0, and find that this resolution is satisfactory to me.

Upon receipt of Ms. [redacted]’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional time. We do sincerely apologize for this unfortunate situation but our original response will not be modified. Ms. [redacted]’s television unit was not a model unit that was covered under the capacitor settlement. Additionally, the capacitor settlement requirements have been finalized as of September 2013. With this being said, any repair or replacement needs is Ms. [redacted]’s responsibility. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]4.  Thank you.

Samsung has contacted the customer to address their concerns regarding their Samsung Range. We have advised to the customer that Samsung’s limited one-year manufacturer’s warranty expired as of approximately 01/2014 and currently the extended warranty holder is not Samsung therefore cannot speak to...

the coverage allowed in that plan. We clarified that with the age of the units they are not eligible for any out of warranty assistance and advised that the door on the oven is not defective.  We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted]  Thank you.

Samsung has contacted the customer to address their concerns regarding their Samsung refrigerator. We have advised to the customer that we have reviewed the customer’s situation and issue with our product support team. They have advised that they feel we still have a repair option as...

they have provided instructions on how to fix the issue to the repair service center and would like the customer’s permission to request service to schedule a visit with the customer once again. Currently, we are waiting for the customer’s acceptance before setting up the repair. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]3.  Thank you.

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DV45H7000EW/A2.  We have addressed Mr. [redacted]’s concerns and requested a copy of his repair paperwork for further review. We apologize for any inconveniences and delays the customer may have...

experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]0. Thank you.

Samsung has reviewed Mr. [redacted]’ claim in regards to his microwave.  Our system shows an exchange request; reference Txt# [redacted] was submitted for the unit.  An agent from the Exchange & Refund Dept. called and left a voice message on 4/11/17 to follow up with the claim.  Mr....

[redacted] received the message and returned the call to customer service.  The customer service agent informed him the Exchange & Refund Dept. would call him back again. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Thank you for allowing Samsung the opportunity to review your claim.  As per tracking records indicate two Note7 devices were returned to Samsung's facility.  Once the physical product in the package is confirmed refund is then issued.  Refund notification will be submitted once...

confirmation of two Note7 devices are confirmed.  We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim#[redacted].  Thank you

Complaint: [redacted]
I am rejecting this response because:
Because the device was sent in BRAND NEW nothing on it but the VMU Software and I get it back like this.... thats wrong. Like Im really gonna know how to put that on a phone. I was in warranty and you guys should fix it. Its wrong... :/
 
Please make an exception and repair the device or replace it.
Regards,
[redacted]

Samsung has contacted the customer regarding their dryer. The customer has been offered a 2nd accommodation of free of charge repair. Unfortunately, the customer...

has declined the offer under transaction # [redacted]. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

Samsung has contacted Prizelogic regarding their concerns. As per Prizelogic, the customer is being sent a return label for the defective television and will be sent a...

replacement. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Complaint: [redacted]
I am rejecting this response because:Samsung has done nothing for resolving my issue except asking for a document that cannot be generated because the defective unit was hauled away and neither me nor delivery company knows the serial number. Home Depot has refunded me for a defective unit from Samsung, so this means that they value their customer, and Samsung does not. In return, I will come back to Home Depot and purchase from Samsung competitors in future. I am not looking for and will not be satisfied with any response from Samsung. They had more than 2 months to earn my business, and they did nothing. Lets stick with our principles. Samsung, with their meaningless refund policy, and I, with not having any more business with Samsung.I expect my reviews and experience are visible to other customers of Revdex.com as the only benefit of communication in this website for me. 
Regards,
[redacted]

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May 15.  The price of the UN40KU7000 television was incorrectly displayed at $100, when the correct...

price was $799.99.    We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $100 price.  We would, however, like to give you a $50 eCertificate good toward your next purchase on Samsung.com.
When you submitted the order on Samsung.com you agreed to our Terms of Sale which states.
 In the terms of sale section 3.1 it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total price. You are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your order. If the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred".
We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand.
 
Again, we sincerely apologize for the incorrect information posted on our website.

Samsung has contacted Mrs. [redacted] regarding her concerns with her dishwasher.  Mrs. [redacted] called the hotline and asked that the agent contact her. The agent called the Mrs. [redacted] to follow-up. Mrs. [redacted] states that she spoke with her husband and she wants to know her options. The agent...

offered an SRA or a refund of what she paid. Mrs. [redacted] asked if the exchange was going to be even and she not have to pay anything. The agent explained the SRA process and stated that the retailers will work with her. Mrs. [redacted] states that this isn’t an exchange. Mrs. [redacted] states that a new dishwasher is more than what they paid. Mrs. [redacted] states that they paid contractor pricing. The agent advised that they understand that but Samsung does not dictate the purchase amounts. Mrs. [redacted] complained about the customer service and stated that she wants the exchange but she isn’t finished with us. The agent advised that she will set up the exchange. The agent advised that the TAT is 3 to 5 business days. We apologize again for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr. [redacted]’ claim in regards to the FedEx shipping label and refund for his television.  Our system shows Mr. [redacted] received the FedEx return shipping label on 3/2/17; return Tracking Number: [redacted]. The unit showed it was in transit to be delivered back to the...

warehouse by the end of the day 3/8/17.   Once the product is received in the warehouse, the refund will be processed.  Please allow for 7-14 business days after the check has been mailed to receive it.  We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you