Samsung Electronics America Inc.

Upon further research of the customer’s file, the rebate was processed on 1/17/17 and the check mailed on 2/1/17.The customer should have received the check as the Revdex.com rebuttal was placed on 2/2/17. We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung television. We have advised to the customer that an update just came out on 5/6/2015 and asked the customer to reset the television to allow the update to process to fix the issue. The customer advised that the...

updated has resolved the issue. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]5.  Thank you.

Samsung has reviewed Mr. [redacted] claim in regards to his refrigerator.  Our system shows a refund in the amount of $4,299.99; reference Txt# [redacted] was issued on 4/29/17 for the unit.  Please allow 7-10 business days after the check has been issued to receive it.  We...

apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Upon further review of Mr. [redacted]’s complaint, E-Commerce has advised that return labels were sent to him on 12/19/17 via email. Per E-Commerce, it appears that the labels have not been used.  Please have Mr. [redacted] check his SPAM/Junk folder to see if the email ended up there instead of his Inbox.  Gmail’s system is known to capture emails from our system and mark them as SPAM.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Samsung has contacted the customer to address their concerns regarding their Samsung Washer. We have offered the customer a buyback (refund). The customer has accepted our offer and we have advised that once approved a representative from our refund department will contact her with further...

instructions. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]1.  Thank you.

Complaint: [redacted]
I am rejecting this response because:Please read my messages! When I sent my device to you the first time: I DID NOT HAVE A POWER ISSUE.I sent you a device that could not receive calls. Upon repair and your "quality" testing, it came back as a brick: would not turn on at all!!! How was it tested??Then, I have sent it back to you yet more repair, I did receive it 3/31/2016. It seems that you tested it really well: the sim card is missing and the sim card tray is missing as well. How did you test the phone?!?! It cannot even place a call!!!So my phone still does not work.At this point, I got the phone at the end of September, I reached out to you on Feb 19th because the phone was not working. We are April 11th and I still do not have working phone. Is that the typical Samsung experience? What do I do now?Do I send it back for yet another round of repairs? At what point do you realize that the customer experience is horrible and get me a new working phone?I am starting to really regret not going with your competition. Regards,
[redacted]

Upon further review of Mr. [redacted] concerns regarding the Note 7.  Mr. [redacted] has been advised that the original owner has already been refunded for the device.  The customer was advised that he would need to contact [redacted] @ ###-###-#### regarding the refund.  The customer has been advised that due to the unit being recalled Samsung is unable to send the unit back to him.  We apologize however at this time there will be no accommodations as the original owner has already been refunded.  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They are not being truthful again.  My recourse is a lawsuit, social media and the fact that they sent a warranty bill which we were told that we would receive a 1 year manufacturers warranty.  I do not accept this response.  Have them respond with a corporate address for certified mail.
Regards,
[redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung Washer. We have offered to set up service for the customer and have also offered to cover the cost of the repair. The customer has advised to us that they will be in touch with us as soon as they return from a business trip. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you.

Samsung has contacted [redacted] regarding their concerns. As per [redacted], the IMEi from [redacted] was deemed not valid for this promotion. The customer has been notified of the information. We apologize for any inconveniences and delays the customer may have experienced with this case. For...

further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has reviewed Mr. [redacted]’ claim in regards to his Samsung Galaxy S7 Edge unlocked phone.  Our system show the agent handling his claim made several attempts to contact him to discuss the claim.  The agent left voice messages and sent emails advising Mr. [redacted] that Samsung needed the...

model and serial number for the device in order to validate the warranty for a possible accommodation.  The agent sent another reminder email on 7/11/17, however up to date has not received the requested information.  Please have Mr. [redacted] reply to the agents email and provide the model and serial number for the device in order to proceed with the claim.  We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Upon further review of the customer’s file, please have the customer contact us at [redacted] so that we may assist.  We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted].  Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and wish to express that Samsung has resolved the issue to my satisfaction and appreciate both Samsung and the Revdex.com for your help in resolving our complaint. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The statement of only one repair being completed is not correct as 3 repair appointments took place and I informed the so-called customer service rep that.  I also was NOT informed that they do not warrant self repairs, however I didn't perform self repair.  If unplugging a wire harness and plugging it back in warrants self repair, then guilty.  I also clarified that I wasn't asking for replacement, rather a refund.  I also informed the rep that I wouldn't own a Samsung product again so they can keep it.  I can't understand why they would take the time to replace the parts each time the service tech recommended doing so, the customer tell them it still isn't working and they tell me 'sorry there's nothing more we can do' when the parts that were put on the machine won't work properly.  I was in warranty when this all began but because of all the horrific communication with Samsung, it is 7 months later and I'm now being told...too bad!  I can't say enough about how poor their customer service dept is.  Honestly, the worst.
Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:  I received this email from you on Tuesday, June 23, 2015 however, no one has contacted me and once again I get this email from the Revdex.com this afternoon stating that you are closing the case due to no response from me?  I have called and left two messages for you Ms. [redacted] and you did not return my calls at all.  I thought the Revdex.com actually assisted consumers?  Please advise.[redacted] On Tuesday, June 23, 2015 11:50 AM, [redacted] <[redacted]> wrote: Good Afternoon,  I will reopen the case and turn it over to our arbitration department for them to review and possibly schedule a hearing. Someone from the arbitration department will be in contact with you shortly. On Tue, Jun 23, 2015 at 8:56 AM, [redacted] <[redacted]> wrote:Pleasant good morning [redacted], I am understanding this.   This complaint is not closed.  I did respond to the emails that I got from the Revdex.com on June 12th.  Samsung has not reached out to me.  On May 27 at 3:23pm, I reached out to [redacted] in regards to the incorrect status that they had on their website stating that I rejected the package.  I spoke to someone by the name of [redacted], he acknowledged that that status was placed there in error and that no attempt to deliver the package back to me was made.  I called [redacted] again on June 9, 2015 at 3:10PM, I spoke to a manager by the name of [redacted] out of the [redacted] office, she stated that the package was not examined by [redacted] and that it was sent directly to Samsung and they were going to make an effort to retrieve the package from Samsung and that no one from [redacted] would call me back that I will have to expect a call from Samsung.  No one from Samsung has called me back and it has been almost two months now.  Please advise as to where I need to go from here.  I thought I was going to get some help from the Revdex.com.  Thanking you in advance. Re: ID # [redacted]- Samsung Electronics America Inc.
Regards,
[redacted]

Upon further review of the customer’s file, the tracking information provided to the consumer shows the S2s were delivered on 7/7. FedEx Tracking: [redacted]  We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you

Worst company I have dealt with. Outsourced overseas and cannot get an answer. They laugh and tell you it's not policy when you ask for management or someone who speaks English. Rebate approved June 29. Today is Sept 1 and it's not received. Given false information. Liars and thief. Never will give money to samsung again.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you so much Revdex.com! Thumbs Up to your Service!!!
Regards,
[redacted]

Samsung has contacted Technical Support regarding the customer’s Television. The customer has been set up for service 6/01 under transaction #

face="Calibri"> [redacted]. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday.  Thank you.