Samsung Electronics America Inc.

Dear Mr. [redacted]: Thank you for being a valuable customer.  We apologize for the inconveniences you experienced trying to obtain the S8 promotional bundle. Our Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to...

redeem your promotional item.   Sincerely,Samsung Office of the President

Samsung has reviewed Mr. [redacted] claim in regards to a refund for his order.  Our system shows Mr. [redacted] order was not being delivered and he was refunded in the amount of $44.51; reference Refund number [redacted] for the product.  Mr. [redacted] was informed of this...

by an E-Commerce agent who also advised him that if he wishes to repurchase the product, Samsung would be more than happy to price match for the price of this original order.  We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Samsung has contacted the customer regarding their Vacuum. The customer has been informed that the unit is in transit under transaction #...

[redacted]. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]. Thank you

Procdure concerning replacement is stated within the Samsung Standard Limited Warranty. Warranty explains the original product must be returned prior to replacement.
Again, upon confirmation that the original product is in transit to Samsung, or receipt of the product we can request expedite of the replacement accessory.
If you wish to proceed with replacement please refer to Service Ticket # [redacted] and utilize the UPS E-label already emailed to you.Thank you

Samsung has contacted the customer regarding their Washer. The customer has been requested to submit their repair invoices and purchase receipt for possible accommodations....

We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted].  Thank you

Samsung has contacted the customer regarding her concerns with getting reimbursed for the out of warranty repairs.  The agent advised the customer that Samsung does not reimburse for out of warranty repairs.  We apologize for any inconveniences and delays the customer may have experienced...

with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim # [redacted]. Thank you

Samsung has reviewed Mrs. [redacted] claim in regards to her refund.  Our system shows a refund check in the amount of $631.27; reference Txt# [redacted] was issued on 7/25/17 for the unit.  Please allow 7-10 business days after the check has been mailed to receive it.  We...

apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

Samsung has contacted the customer regarding their concerns with their washer.  Mr. [redacted] was advised there will be no other accommodation other than the rebate check which he has already accepted by him.   We apologize again for any inconveniences and delays the customer may have...

experienced with this case. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RS261MDBP/XAA. We have offered the customer to set up a free of charge diagnostic to determine is issue is within the sealed system. The customer has accepted our proposed resolution and we have set up...

service for the customer. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]5. Thank you.

Our files indicate that the customer’s request regarding her recent purchase through Samsung.com has been reviewed an additional time per customer rebuttal request. We have spoken to Mr. [redacted] and confirmed that he did get his television on the 23rd of December. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
  I have not yet received the refund but I will accept this response in anticipation that they will hold true to their word.

Complaint: [redacted]
I am rejecting this response because: I returned Angels call Thursday 4/6/17 @4:08 pm and recorded the call which lasted 2 minutes and 9 seconds. I have the recording if anyone would like to listen to it. The voicemail that was left for me indicated the call was being recorded, so I called from my office phone so I could also record the call.  Angels # is ###-###-####, which is Angel's extension, assistant to the president. A msg came on for me to leave a voicemail and I did, then my system stated that the call was recorded. I also called just now ###-###-#### , which is Angels Extension. No answer, only voicemail and I left another message with three phone #'s for me and my email address in case he would like to set up a time to chat via email. If he is going to record the call I would also like to record the call. Thanks!
Regards,
[redacted]

Samsung has reviewed Ms. [redacted] claim in regards to her DVD player.  Our system shows the agent who handled the claim contacted Ms. [redacted] via email and advised her that per the Samsung’s warranty for the device, repair service would be the option as an accommodation.  Ms....

[redacted] replied to the agent’s email advising that she declined the repair service and asked for a refund instead.  The agent responded to Ms. [redacted] email informing her that repair service is the only option available at this time.  Ms. [redacted] stated she will speak with her daughter to decide on how to proceed with the claim.  Due to Ms. [redacted] declining the repair service, no accommodation can be provided for this claim.  We apologize for any inconveniences and delays the customer may have experienced with this case.  Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. Once the Oculus Account for the S7 was created the 6 game bundle should have automatically appeared in the account.  You would then download the games to access them.  If you were unable to find...

the content once the account was setup then contact should be made to Prize Logic Customer Service at [redacted], or contact [redacted] .  You should have the IMEI # of your product available to confirm the status of your device. A request has been submitted to Prize Logic in efforts to have an agent make direct contact with you. In the meantime you may also make another contact attempt using one of the methods mentioned above. Thank you

Upon further review of the customer's file, the customer has been set up for a free of charge repair and a NDA label will be sent to the customer to retrieve the device. We apologize for any inconveniences and delays the customer may have experienced with this case.  For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted]. Thank you

Complaint: [redacted]
I am rejecting this response because:
Samsung has not called me to let me know when they are going to replace my microwave and they keep giving me the run around. My complaint # is [redacted] Thank you for looking into this matter, [redacted]
Regards,
[redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Yes, we will confirm the device has been tested and received an IP (Ingress Protection) rating of IP67, which means that it is protected against dust intrusion and capable of withstanding water...

immersion of between 15 cm to one meter for 30 minutes. The unit has also passed military specification (MIL-STA-810G) testing against a subset of 18 specific environmental conditions, including temperature, dust and sand, shock/vibration, and low pressure/high altitude. Please note, covers must be tightly closed to withstand these tests, however, it may not perform as shown in all extreme conditions.If liquid damage was found during evaluation this may indicate the phone was not properly sealed when in contact with liquid, or the liquid contact was too severe.  Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset.  Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over time.Unfortunately, Samsung cannot honor the request of replacement or upgrade.  At this time, the only service Samsung can offer is to have your product shipped to Samsung's Repair Facility for evaluation of your handset to determine the severity of the damage, and provide possible resolution.Should you decline evaluation Samsung must refer you to your local Service Provider for assistance with your replacement request.To proceed with an evaluation please contact Samsung Customer Support at 1-888-[redacted] and a live agent will be able to assist you with your Service Ticket.Thank you

Samsung contacted Mrs. [redacted] and set up service for repair to the unit on 2/25/2017; reference Txt # [redacted].  The agent handling Mrs. [redacted] claim also provided her with their contact information if she needed further assistance after the unit is serviced.  We apologize for any...

inconveniences and delays the customer may have experienced with this case.  Thank you

Complaint: [redacted]
I am rejecting this response because:I have received one phone call from an agent on 3/31 at the time I was not able to answer the phone. She did leave a voicemail with her extension. I have since called her back a couple times and left a voicemail. I have also left voicemails on to the office of the president main line as well. So far no one has called me back to follow up with me or sent me an email follow up. I have sent the bill of sale of "[redacted]", "[redacted]" I have also send screenshots of proof of purchase to samsung support on [redacted]. I am happy to talk to someone if someone will follow up with me. Regards,
[redacted]